Wylie

RATING:

4.6

(47)

About Wylie

Wylie is an all-in-one HIPAA compliant, cloud-based Med Spa management solution with integrated online booking and eCommerce. Appointment scheduling, custom digital forms & EMR, before and after pictures, membership and package management, auto-billing, medical weight loss management, inventory control, POS, customer data tracking, lead conversion and a lot more, all on one, easy to use platform. Wylie is designed to have everything you need to run your clinic all in one place. Wylie Systems features customer management which enables users to create progress reports, book multiple appointments and send email campaigns. Users can also measure the performance of their marketing efforts by tracking referral sources. The solution offers sales management, which allows user...

Awards and Recognition

FrontRunner 2020
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.
Schedule Appointments

Wylie Reviews

Overall Rating

4.6

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Wylie

1 - 5 of 47 Reviews

User Profile

Ashley

Verified reviewer

Medical Practice, 1,001-5,000 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

4

Reviewed October 2018

Great business software!

PROS

Easy to use and teach; different colors for different providers appts; lots of tools for keeping up with purchases and inventory; predictive purchase helper for what has been sold/popular items

CONS

Would add more quick buttons; option to post a payment over the amount without automatically applying a cash-back transaction to edit and remove; email reminders come from the provider of the appt, not the person who scheduled the appt.

Vendor Response

HI Ashley, Were glad you like our system!! Thank you for the feedback. Please see the scheduler page in the setup section for more options on email reminders. Please send me an email with more information on what you mean regarding cash-back transactions - w.mckinty@wyliesystems.ca. Will.

Replied November 2018

Sherri

Health, Wellness and Fitness, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2021

I’ve Looked at Other Platforms

As mentioned before, I am so impressed with the responsiveness of [SENSITIVE CONTENT] and his team.

PROS

Tailored to my business I am able to use Wylie as a POS, Scheduler and a Customer Management System. The team at Wylie is always very responsive and quick to implement any ideas that their uses have.

CONS

Mobile version. I know that this is in the works and I am looking forward to seeing how the site or an app becomes available.

Reason for choosing Wylie

Wylie is preloaded with many tools that I need for my business.

Vendor Response

Thank you so much Sherri! We work hard to provide the highest quality support possible and we are so glad that your experience reflects that. As you mentioned, we are working to enable access to even more features on your mobile device. I will be reaching out to ensure you have access to all of the features currently available on your phone! Darcy.

Replied November 2021

Pilar

Alternative Medicine, 2-10 employees

Used weekly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

2

FUNCTIONALITY

3

Reviewed July 2018

Point of Sale

It helps keep track of what sales are, who converts, and SHOULD be helpful with inventory control, but I have yet to see that.

PROS

I like the built in CRM function. Helps track leads and gives me the ability to mass email them as well.

CONS

The inventory function seems to have an issue, and each time o reach out to the developers for help I’m told it’s human error and I need to refer to the the help section of the POS.

Vendor Response

Thank you for taking the time to do the review. Please call any time (the help number is at the bottom of each screen) and we will help you with the Inventory Management aspect of the system. The Inventory Management document in the help section was completely updated a few months ago and should be very helpful as well.

Replied August 2018

Kimber

Health, Wellness and Fitness, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed July 2018

Superior Customer Care

My absolute favorite part is anytime I have an issue, big or small, I simply call the number on the screen and someone answers- or immediately gets back to me. They are always able to fix issue from there end. The customer care/service is so far above and beyond anything I've ever experienced that I would use this system for no other reason. Seriously. There is no automated system. It's a real person who actually talks to me and solves my problem usually within minutes but never more than one business day-which includes weekends! It's amazing.

PROS

I didn't have to set it up myself. My background is not business. I can't imagine how overwhelming it would have been to create POS system. Wylie made it so simple to start up our business and allow me to take care of my clients and focus on them instead of spending hours trying to figure out how to track inventory.

CONS

I did not know how to interpret some of the data this program could generate. Had I understood it, I could have used it to improve how I reordered product. Also, originally, it was hard to edit products out of the system.

Vendor Response

Hi Kimber, thanks for taking the time to review Wylie! We're glad you like our product! Keep in mind that if your help videos and documents aren't enough, you can not only call, text or email, but you can schedule a Q&A/training session any time. Will.

Replied August 2018

Anonymous

2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed July 2018

Overall Review

At this time we only use the schedule due to not being very happy with the rest of it. We may eventually stop that when we find another scheduling program.

PROS

Scheduling program is very useful. I especially like the reminders sent to clients. This part of the POS system is why we stay.

CONS

We have experienced problems with the inventory section. We need a more comprehensive inventory program and had to purchase another system for this. So we no longer use the inventory. I also did not like the email section. There were no choices for designing emails with different fonts, sizes, bold, italics & colors. I used it very little and eventually stopped because I could design attractive emails in Outlook. I was hoping to use it for newsletters but because of the lack of design functions I use Outlook instead.

Vendor Response

We are glad to hear that you enjoy scheduling in Wylie! I am sorry that you did not have the same experience with inventory control and creating email templates. We have added a lot of capabilities to email templates since your review, that I hope you find useful! We would love to hear from you to help with inventory control or hear any feedback you may have. Please contact us at support@wyliesystems.ca

Replied November 2021