--- title: "Buildertrend Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Buildertrend. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Buildertrend is a good fit for you!" source_url: "https://www.softwareadvice.com/construction/buildertrend-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Project Management Software](https://www.softwareadvice.com/project-management/) / [Buildertrend](https://www.softwareadvice.com/construction/buildertrend-profile/) / Buildertrend Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/construction/buildertrend-profile/) Reviews [Alternatives](https://www.softwareadvice.com/construction/buildertrend-profile/alternatives/) # Buildertrend User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 2,490 ### Secondary ratings - Ease of use: 4.4/5 - Customer support: 4.7/5 - Value for money: 4.3/5 - Functionality: 4.3/5 ### Rating distribution - 5 stars: 1,743 reviews (70%) - 4 stars: 590 reviews (24%) - 3 stars: 110 reviews (4%) - 2 stars: 31 reviews (1%) - 1 star: 15 reviews (1%) ### Most mentioned pros - It’s a comprehensive platform that keeps construction projects organized, from scheduling and budgeting to communication with clients and teams. While it takes a little time to get fully comfortable with all the features, once you do, it significantly improves efficiency and project visibility. - It’s a powerful all-in-one construction management platform that improves organization, communication, and project tracking. While there’s a learning curve and cost considerations, it greatly enhances efficiency and workflow once implemented. - It was convenient for the client, operations, project managers and labourers to see the schedule updates in real-time on their respective access. ### Most mentioned cons - For contractors, builders, or construction businesses considering Buildertrend: be extremely careful. Once your information is inside their system, retrieving it later is a massive challenge. If you’re planning to switch platforms in the future or just want flexibility, keep in mind that your data will not be easily portable. - I reached out to support, expecting a solution, and was told that there is no option for bulk downloading data — something I find very hard to believe for software at this scale. - The main drawback of Buildertrend is that it can be overwhelming at first due to the sheer number of features and options. ## Buildertrend customer reviews Showing reviews 1-25 of 2,490 (page 1). ### Powerful All-in-One Platform, but Priced Steeply with a Learning Curve - Overall rating: 4/5 - Reviewer: Bob F. - Industry: Education Management - Company size: 2-10 employees - Product usage: less than 1 year · weekly - Reviewed: October 2026 - Review source details: This review was submitted organically. No incentive was offered The Balance: Overall, the platform excels at keeping complex projects organized by centralizing scheduling, document sharing, financial tracking, and client communication into a single system. Features like the client portal and robust Gantt-chart scheduling genuinely streamline daily operations for growing teams. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Centralized All-in-One Platform: Users appreciate having project management, budgeting, scheduling, document sharing, and client communication unified in a single system, eliminating the need to juggle multiple disparate tools or complex spreadsheets. #### Cons Steep Learning Curve & Clunky Interface: Navigating the platform can feel tedious and redundant, requiring multiple clicks and deep menus to complete basic tasks. Users also report occasional performance lag and a lack of modern quality-of-life features like reliable auto-save functionality. --- ### Seek out other construction management platforms - Overall rating: 1/5 - Reviewer: Amber A. - Industry: Construction - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered We used Buildertrend for years and were CoConstruct customers before that. The software has useful features, but my experience with the company changed after I signed an annual agreement. I felt pressured to sign because I was told our pricing was increasing and that signing would keep our current rate. I signed and regretted it almost immediately. When our needs changed, I asked Buildertrend to let us go back to month-to-month while we transitioned away. They refused and are requiring us to stay under contract through May 2027. I understand that I signed the agreement. What bothers me is the complete lack of flexibility after being a customer for so many years. I expected our history with the company to matter more than it apparently does. If you’re considering Buildertrend, take your time before signing a term agreement and read the cancellation provisions very carefully. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros It has some good software support in terms of organizing the schedule and project management. I wish it had better AI integration. #### Cons I came over years ago from CoConstruct where I had a lot more flexibility and personal attention. Since going to Buildertrend, they treat there clients with a fairly low level of professional respect. They look out for their bottom dollar as opposed to the small businesses that pay their way. I was truly disappointed in their lack of empathy. Unfortunately, I would not recommend Buildertrend. --- ### Streamlined Residential Project Management - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Education Management - Company size: 501-1000 employees - Product usage: less than 1 year · weekly - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered It is an incredible builder asset. Buildertrend clears out administrative chaos and protects profit margins, making it a stellar investment for expanding residential contractors. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Excellent client portal builds instant trust via photo sharing and progress updates. All-in-one platform effortlessly unifies scheduling, selections, and change orders. #### Cons Pricing shifts frequently and can be steep for tiny, low-volume contractors. Subcontractor portal adoption can sometimes face initial resistance from field crews. --- ### Fairly Robust Software - Mixed Opinions on Customer Support - Overall rating: 4/5 - Reviewer: Salina T. - Industry: Construction - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros Before registering with Buildertrend, my entire team was operating solely on paper and Excel, which caused huge bottlenecks in our project coordination, scheduling and communication. By introducing Buildertrend, our labour force was able to enter all of their daily logs, expenses, and project updates all from their phone, which resulted in fewer lost documents, more daily awareness from all teams, and more than 30 hours saved in manual data entry and filing time for the administrative team. I liked that our clients were able to view their own profiles and see the progress of their projects. It was convenient for the client, operations, project managers and labourers to see the schedule updates in real-time on their respective access. The customer support was also quiet engaged with our onboarding which made it less daunting for the large system change. #### Cons This is quiet an expensive software for a small company to manage, and I found their sales team to be a bit pushy regarding add-ons even though we frequently reminded them that the add-ons were not applicable to our business, either due to structure or size, and out of price range. There was also a huge learning curve for all teams, but they prioritized the operations team and barely spent time answering questions we had for the labourer's view. This was frustrating because we had unique use-cases and knew the adoption of the technology would be challenging for our labour force that was used to paper, so it was difficult to integrate the software into our team when our valid questions were unanswered and some labour felt unsupported. --- ### All-in-One Construction Project Management Platform - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Construction - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered My overall experience with Buildertrend has been positive. It’s a powerful all-in-one construction management platform that improves organization, communication, and project tracking. While there’s a learning curve and cost considerations, it greatly enhances efficiency and workflow once implemented. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros What I liked most about Buildertrend is how it centralizes project management. It makes scheduling, communication, budgeting, and document sharing easy in one platform, helping construction projects stay organized and on track. #### Cons One downside of Buildertrend is that it can feel complex for new users, with a learning curve during setup. It can also be costly for smaller teams, especially when adding advanced features. --- ### Rigid Contracts and Zero Empathy: A Warning for New Contractors - Overall rating: 1/5 - Reviewer: Verified Reviewer - Industry: Construction - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered Buildertrend markets themselves as a partner for construction growth, but my experience as a small business owner has been the opposite. Despite paying for six months of service while having zero active projects, they refused to exercise the 'sole discretion' suspension clause (Section 4.6) in their own contract to provide temporary relief during a cash flow crisis. I have paid thousands for a service I never used operationally, and their legal department’s only response was to enforce the remainder of the annual debt. They prioritize rigid payment installments over the actual success or survival of the companies they serve. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 --- ### Comprehensive and Efficient Construction Management - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Accounting - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience with Buildertrend has been very positive. It’s a comprehensive platform that keeps construction projects organized, from scheduling and budgeting to communication with clients and teams. While it takes a little time to get fully comfortable with all the features, once you do, it significantly improves efficiency and project visibility. For anyone managing construction projects, it’s a powerful and reliable tool. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like most about Buildertrend is how all-in-one the platform is for construction project management. It streamlines scheduling, budgeting, and communication between teams and clients, which saves a lot of time. I also appreciate the mobile app—it makes it easy to update projects, track progress, and share documents on the go. Overall, it keeps everything organized and accessible in one place. #### Cons The main drawback of Buildertrend is that it can be overwhelming at first due to the sheer number of features and options. --- ### Buildertrend for the win! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Construction - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered Our company used us for several months and got great feedback from most of our clients about its reporting features and it made us more organized in how we managed projects. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I liked the customer view of the daily report being a single page report about their project. It was very clean and the automatic emails sending out the report was a nice feature! #### Cons Its scheduling function works but can be very simple. When working on larger commercial projects it won’t allow for the complexity needed. --- ### Would be so much better if it could integrate - Overall rating: 3/5 - Reviewer: Michael D. - Industry: Construction - Company size: 51-200 employees - Product usage: 3-5 years · daily - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered Overall does what we need for it, but lack of integrations means we are constantly open to opportunities to consolidate tech stack #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Communication with subcontractors and field installation crews. Also time keeping on multiple job sites #### Cons Lack of integrations with other tools. It is very powerful however not being able to link a job page to an ERP or other CRM is a huge opportunity lost --- ### Good Tool for project management - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Construction - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: February 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Its a very streamlined, easy to use management software. The daily logs, purchase orders / change orders and client portal are all very useful. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros BuilderTrend is continually updating and improving. The changes are easily understood the formatting is very clear. #### Cons As with everything these days, the costs do increase from time to time. I also wish the scheduling was improved slightly. --- ### Director - Overall rating: undefined - Reviewed: November 2026 - Company size: 2-10 employees The experience with Buildertrend was marred by a surprise renewal charge and poor customer service regarding cancellation. The reviewer found the software unhelpful and cautioned others to be aware of the contract details before committing. Full review available after login on Software Advice --- ### Buildertrend - All in One Project Management System - Overall rating: 4/5 - Reviewer: Julieann L. - Industry: Construction - Company size: 11-50 employees - Product usage: 1-3 years · daily - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered Overall Buildertrend is indispensable to our business. The mobile app is easy to use for our field crew and the portal is crucial to managing and tracking project costs #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Buildertrend does a great job with organizing the portal to mirror a construction project from lead to completion. The sales tab has everything you need to effectively manage leads with sections for notes, schedule follow ups and log conversations. Other than what you would expect in the project management tab (schedule, to-dos), what we find most helpful are the daily logs and client updates. Client updates feature is very popular with our clients and the AI feature to pull photos and generate a summary for the client is gold. The cost inbox is another favorite feature of ours. It is one big container for all receipts where they can, one by one, be assigned to the correct job. #### Cons The reporting section is improving but still needs more robust and reliable reporting. Sometimes Buildertrend’s eagerness for constant improvement makes the portal more convoluted and makes some features redundant. For example, there is the ToDos feature and the Tasks feature. Also the cost inbox and the ability to drag or upload a receipt in the bills section is too much. I also would like to see a more robust, customizable and visually appealing Builder Dashboard as there currently isn’t one, really. The cost (about $800/ month) is hard to justify sometimes --- ### Good product ruined by bad design - Overall rating: 2/5 - Reviewer: Verified Reviewer - Industry: Construction - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered Overall the product sucks but the support is great. Also way too expensive. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 2/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It has a lot of great features, and support is excellent. #### Cons The product user experience is absolutely awful. It's a hard product to learn how to use, and there is like 10x more clicking that there needs to be. Very frustrating to use on either desktop or mobile. --- ### Excellent Product - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Construction - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: May 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It has made our process more professional, been the deciding factor in closing some of our sales and helped us track jobs more efficienly. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros proposals, job costing, scheduling. Excellent tool to communicate with clients and track jobs. We have sold jobs because we had BT! #### Cons There is so much functionality I don't use it to it's fullest and the "college" only occurs in one place that is far from our location in Florida. --- ### Buildertrend Tax issues - Overall rating: 3/5 - Reviewer: Les D. - Industry: Construction - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered The BT people are great. The trainers are great. But the product was lacking for us. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 2/5 #### Pros It may be a good program for a builder in USA #### Cons It does not seem to fit the electrical field very well. Also, they assured us that their platform could handle Canadian tax. If you are from Canada, I suggest you ask some hard questions before you onboard. After training for several months, we finally realized that we were not going to be happy with BT. The one and biggest complaint was that they had a very clunky way of handling Canadian tax. They did not seem to be interested in correcting it. --- ### Construction Company review - Overall rating: 3/5 - Reviewer: Verified Reviewer - Industry: Construction - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered Mediocre experience, the customer service was great however they could be better with pricing and initial trial period. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros I liked the idea of having a client portal that i could setup for clients to use. #### Cons The bulky nature of the system, it looks initially very easy to cross contaminate information through to areas you don't want information stored. They also don't give you any time to learn the system before you have to pay the subscription, i would have been more likely to sign up longer if they gave me time to learn it properly. --- ### Great scheduling tool for home builder - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Construction - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: April 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great software if you are a home builder, not so much for larger commercial and land development. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very easy to use, it is usefriendly. You can manage the schedule from the app and all the subs get notified right away. #### Cons I like it, but my sub contractor did not like it because of the consistent notices on their phone. --- ### Love the messaging system, but no longer receiving updates - Overall rating: 4/5 - Reviewer: Dwight B. - Industry: Construction - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: January 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Our Company has used CoConstruct for a number of years. There are definitely some specific features that we would love to see implemented. But overall, CoConstruct has given us the ability to manage all our projects. Our sales team loves creating estimates using the program, and scheduling is simple and easy to use. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros My favorite feature from CoConstruct is the messages system. Clients can read and respond directly through their personal email, which is a real bonus for older clients who are technology illiterate. It also allows us to keep all of our conversations centralized and documented. And mid conversation, we can toggle between a team-only chat within a client conversation which is such an amazing feature. #### Cons They are no longer updating CoConstruct. While they say that they won't sunset the program in the near future, it still feels like it is on a countdown timer before you are forced to switch to BuilderTrend. --- ### Better Products, good for simple operation. - Overall rating: 3/5 - Reviewer: Verified Reviewer - Industry: Construction - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: March 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Could have been better. Would work for someone with a different business model. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros Job organization. Able to customize for your needs if kept simple. #### Cons Bad customer help. Have to wait awhile for responses. --- ### Highly Recommend! - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Construction - Company size: 11-50 employees - Product usage: 1-3 years · daily - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered Great experience, anytime we need customer support it's easy to get in touch with our rep. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The ability to track change orders was a huge improvement to our billing process, the scheduling is also very user friendly and easy to make small changes without having to redo a whole schedule. #### Cons I wish there was more customizable options to make it more unique to our company. --- ### Great software - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Construction - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: November 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. very good and seems to be improving. Started using around 2017 and it was hard to track multiple jobs from same client, but the fixed that pretty quick for us. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros excellent for proposals, billing and change orders, the customer portal is great, and the work schedule is very good. excellent customer support #### Cons the cost is pretty high, The CRM interface and ach seemed to pay slow. Managing several accounts from the same client was a little tricky, but they did fix most of the issues with that. --- ### budget friendly - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Computer Software - Company size: Self-Employed - Product usage: less than 1 year · weekly - Reviewed: February 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The problems I solved since I started using this software is being organized. I realized that using online tools and digital tools is beneficial specially in this day and age. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I only do house designs as a hobby and I like this software because it doesn't cost me much. I used the construction project management tools to keep all my work and I somehow finish them all effectively to post it on my portfolio. Buildertrend has everything I need to stay organized. #### Cons I already like the software itself and I have a suggestion. Why not create a sub software for designing. #### Vendor response Thanks for taking the time to share your experience with Buildertrend! We appreciate your feedback and will be sure to share it with our team. Replied March 2023 --- ### BuilderTrend, Maybe? - Overall rating: 3/5 - Reviewer: Corey M. P. - Industry: Construction - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: November 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros It is a one stop shop for your construction company #### Cons It tries to do to much and in doing so it does not do one thing very well --- ### There are better options - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Construction - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: March 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros The estimate and proposal templates were very easy to use and got used often. When we had more than one job that was similar, we created a template so sending out the estimate and the proposal went very quickly. #### Cons The mobile app was almost unusable. It often crashed or refused to load and only offered limited features from the main software, so all our crew only used the app for the time clock feature. If we had to access the software in the field, we all just used the mobile web browser on our phones and loaded the full webpage. --- ### I didn't know what I was missing... - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Construction - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: February 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I am finding myself being more accurate and detailed with estimates and labor costs. The time clock feature takes a lot of calculating off my shoulders. The scheduling, estimating, change orders, to-do's, daily logs, and PO's/bills features cut my logging time in half and the fact that everything is stored on Buildertrend and that I can make this information visible to clients prevents me from going through repetitive actions to keep people on the same page. Using the cost catalog with cost codes makes for a streamlined process in creating and releasing information to the client, this also keeps an accurate record of activities and makes for a very professional look when showing these documents to clients. I have so much more time in my day to tackle more productive and urgent matters while handling day to day operations for current jobs in a fraction of the time compared to not using Buildertrend. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The live updates in communication with subs and clients makes this software very desirable for my clients. Simplifies the process of communication and keeping people up to date. #### Cons For a single person that handles all day to day operations for a company and trying to learn a new software is a challenge. Not necessarily a con but to integrate the software makes for a bigger workload for a couple weeks. ---