--- title: "SingleOps Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of SingleOps. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if SingleOps is a good fit for you!" source_url: "https://www.softwareadvice.com/field-service/singleops-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Arborist Software](https://www.softwareadvice.com/field-service/arborist-comparison/) / [SingleOps](https://www.softwareadvice.com/field-service/singleops-profile/) / SingleOps Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/field-service/singleops-profile/) Reviews [Alternatives](https://www.softwareadvice.com/field-service/singleops-profile/alternatives/) # SingleOps User Reviews ## Reviews summary - Overall rating: 4.4/5 - Total reviews: 108 ### Secondary ratings - Ease of use: 4.3/5 - Customer support: 4.5/5 - Value for money: 4.2/5 - Functionality: 4.3/5 ### Rating distribution - 5 stars: 79 reviews (73%) - 4 stars: 14 reviews (13%) - 3 stars: 5 reviews (5%) - 2 stars: 1 reviews (1%) - 1 star: 9 reviews (8%) ### Most mentioned pros - I really like that we can all have most of the same information for jobs, and clients and we can all have it from one website and not have to use a bunch of different apps. - The systems seem to make you take more steps to accomplish something that is simple like requesting deposits. - It's comprehensive financial management module and exception customer support further solidify SingleOps as an invaluable asset to our business. ### Most mentioned cons - ignored , they are rude poor customer service with the whole process only to continue charging me so I had to contact my bank for stop payment. - At first, we started out with an up charge for credit card processing fees and when customers would run their cards the system would automatically insert that charge for the customer then as time went on they later discontinued that feature now we have to figure out how to get it put on line items and it’s really quite annoying. - I have had to go through and add an * to all of my vendors and now I have to do it again. Why am I paying for a program that causes me double work? ## SingleOps customer reviews Showing reviews 1-25 of 108 (page 1). ### Make the change to SingleOps - Overall rating: 5/5 - Reviewer: James G. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Streamlines customer relations, makes communication clear with employees, easy to customize. #### Cons Steep learning curve although our amazing customer [sensitive content hidden], was a tremendous help! #### Reasons for choosing SingleOps I loved the use of the Cloud. I like the Customer Service team more. Seems like they want to continue to evolve the program. --- ### Five Stars for SingleOps - Overall rating: 5/5 - Reviewer: Chama H. - Verified reviewer: Yes - Industry: Renewables & Environment - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall our experience has been great. SingleOps is very intuitive and versatile. Many many features help us to keep track of everything. We are especially fond of the route planner. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The support we receive from [sensitive content hidden], the senior customer advocate, is always prompt and friendly. If we can't figure something out or have an issue, the team at SingleOps is always there to help. #### Cons It is sometimes hard to figure out how to run reports for certain measurables. #### Reasons for switching to SingleOps There was not enough functionality or versatility. --- ### Worst CRM program - Overall rating: 1/5 - Reviewer: Vitaly A. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2021 - Review source details: This review was submitted organically. No incentive was offered We signed on with single ops at the beginning of this year with high hopes for the system. The first few months were just training but we still had to pay for those months even though we were not implementing the system yet. Since we have implemented single ops into our daily tasks we have been running into issue after issue to the point that it’s more of a hassle to actually use the system then it is helpful or useful for our business. I have been paying for my employees to be able to use the app for the route, the app doesn’t even work, single ops is having us use the shortcut from the website instead. I paid close to $6000 for the CRM system and it has been nothing but a headache to use. I’ve been having many other issues with them as well. Very laggy system with lots of glitches, Random accounts going to zero and accounts disappearing from the route and accounts reappearing after being canceled. The credit card processing company is absolutely terrible, they have been holding over $10,000 for over 3 months now. Go elsewhere, i’m not the guy to write bad reviews but this is absolutely disappointing and now they’re not even allowing a full refund after all the countless problems we’ve been having, Plus on top of that we have lost several accounts due to the issues we have experienced. Signing up with single ops was one of the worst decisions we have made for our company, avoid at all cost!!! I’m going to Service autopilot much better system. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros It seems like they got good ideas but nothing works properly, sales guy was really good because he sold me on this program. #### Cons Super laggy system and glitches up often. Support staff it’s horrible on fixing issues brought up #### Reasons for choosing SingleOps Seemed like everything they were doing was what we were looking for. #### Reasons for switching to SingleOps Wasn’t able to see our monthly revenues per each crew --- ### Single Ops Review - Overall rating: 5/5 - Reviewer: Kris J. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2023 - Review source details: This review was submitted organically. No incentive was offered Overall, our experience with Single Ops has been positive. They continue to build upon customer service and the addition of a dedicated Customer Success Mgr has been a great addition. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 4/5 #### Pros Single Ops provides the best customer & work management solution for our business. #### Cons The downside to Single Ops is the limited GL integration with financial accounting software is with QuickBooks only. When we initially started using Single Ops we used Sage accounting software. Since Single Ops is limited to Quickbooks GL integration we had to convert our financial software over and we learned the hard way that it is better to convert over to QB first, then implement Single Ops. #### Reasons for choosing SingleOps Ultimately, the choice came down to functionality and our needs. #### Reasons for switching to SingleOps We needed a better crew scheduling system & mobile solution, Single Ops filled this need. --- ### SingleOps is a great solution for our business! - Overall rating: 5/5 - Reviewer: Debra N. - Verified reviewer: Yes - Industry: Farming - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2023 - Review source details: This review was submitted organically. No incentive was offered We have a deep appreciation for the folks working at Singleops as they too are growing with an amazing platform with a unique way to bring all the portions of the sales process together, beginning with a Lead, then moving to a proposal, to an active job, to completed and invoicing the customer. The notification system is wonderful allowing for emails and texts. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros SingleOps allows for us to utilize templates for all of our Divisions of Service #### Cons The setup of the software is extremely complex and not simple to setup. It takes a major commitment of time and energy and costing to get the most out of the platform. #### Reasons for choosing SingleOps There was not an map feature for our technicians to utilize and the syncing with Quickbooks was not as functional to us either. #### Reasons for switching to SingleOps We wanted a map function to keep better property pins and notes as well as to have our sales come full circle. We wanted a system that would keep all documentation (communication to and from the customer) from beginning to end with the ability to invoice and take payment as well. We were in dire need of moving our scheduling to a digital calendar, which has been a game changer for our efficiency. --- ### Single Ops is terrific software for most any small business. - Overall rating: 5/5 - Reviewer: Kathryn F. - Verified reviewer: Yes - Industry: Farming - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great. It is an accurate program and the user tutorials are good, and personal technical help is timely. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is simple and affordable but comprehensively covers my needs as a small business owner. #### Cons I would prefer a better invoice design. Some of the other companies offer a legal size option that could provide a tear off portion so the customer can send paper in with their payment (if paying by check) and can still retain an invoice with information. I would like the note section to be better. #### Reasons for choosing SingleOps Cost vs actual needs. I have recommended SO to current Pest Pac administrators who now run both programs to address special needs. #### Reasons for switching to SingleOps Too expensive, terrible customer service, ridiculous updates. But I preferred some of the features that their invoices provide for me as an administrator, my technician and the customer. --- ### Why we chose SingleOps - Overall rating: 5/5 - Reviewer: Anita B. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2020 - Review source details: This review was submitted organically. No incentive was offered Overall, things have run more smoothly with SingleOps. If we do have an issue, customer service is quick to respond to help if at all possible. I like that even if what I want to do cannot be accomplished in that call, I can make a request for the programmers to review for changes. It feels as if someone is listening and working to make things better even if a request may take a while to implement. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros (1) Ease of use: The other software program we were using was difficult to navigate. Our employees don't want to spend half of their time in frustration trying to navigate a complicated program, and neither do I. Between the two programs, the difference was that the other one was very PC/programmer/system heavy while SingleOps is more visual/intuitive in scope. (2) Program features: SingleOps program features, for the most part, allows us to do what we need to do to serve our customers well. From an office perspective, I love how easy it is to use the calendar for scheduling, billing, and for being able to assign tasks to not only the crew but also for myself. I love it that the customer can click to accept proposals so that we don't have to deal with so much paper. It's great to be able to put notes for the crew so that they can see information they need. Integration with QuickBooks was a must, as well. There are just so many great features I can't list them all here! (3) Customizability: It is very helpful that we can customize our proposals, terms and conditions, work orders, invoices, emails, and paid invoices. (4) Customer service: We appreciate that SingleOps customer service reps are native English speakers. SingleOps reps are always friendly, helpful, and sometimes they can even make suggestions for work arounds. They are great at coming up with workable solutions.(5) Program requests implementation. #### Cons (1) Customizability: SingleOps would have really knocked it out of the park if we could also have customizable Pre-Job Brief Hazard Assessment forms, which are OSHA requirements for our industry. (2) Program Features: When entering a city name, the zip code does not autofill. On the calendar the Job Name will appear, but not the address (unless you click on the Job Name). Would like to have the option for the address to appear. Cannot see which user did what actions on a specific job. Would like to be able to determine who may have changed something and when. Would like to be able to view all scheduled jobs for any given month at one time on a map. When I want to add a job based upon location, I currently have to use GoogleMaps to look each address up individually to determine which is closest. It would be faster/easier if I could see the map of the scheduled jobs and drag and drop the one I want to schedule on the same date next to a job that has already been scheduled that is in close proximity. #### Reasons for choosing SingleOps We chose SingleOps over the other products because they lacked the ability to provide the program features that we needed to run our business effectively. #### Reasons for switching to SingleOps The other software program we were using was difficult to navigate. As they implemented updates, there were more and more steps/clicks to get the program to do what it had done before so it was wasting time and maddening to have to learn an entire new process just to send an email. Between the two programs, the difference was that the other one was very PC/programmer/system heavy while SingleOps is more visual/intuitive in scope. With SingleOps, you press a button and it does what it says it will do, so for the most part it is easy to figure out what you want to do. --- ### Robust capabilities with great support! - Overall rating: 5/5 - Reviewer: Dustin C. - Verified reviewer: Yes - Industry: Paper & Forest Products - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2024 - Review source details: This review was submitted organically. No incentive was offered The integration process was super helpful. We did not know what to expect from the integration meetings early on, but they were super helpful and taught us a lot along the way. Some of the layout and functionality we had to get used to, but the process made it quick and more complete than we would have found on our own. We have had very few questions since "graduating", but when we have needed something we have received quick answers and easy solutions to our questions (Thanks [sensitive content hidden] !). Overall SingleOps has let us keep better and more complete track of our sales process, our clients, and our business while taking less time to do. Its been a crucial component of us growing to serve more clients. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It has robust functionality that helps us in a lot of areas we were expecting, as well as areas we did not expect. As our business has grown our old processes needed to be replaced. SingleOps has solved our current challenges in that respect and clearly can support us through our next (several) stages of growth. #### Cons It took a little bit to get used to. Some things did not feel intuitive initially. #### Reasons for choosing SingleOps Didn't love previous experience from another company --- ### Design + Build Company: Thank you SingleOps - Overall rating: 5/5 - Reviewer: Michael V. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2024 - Review source details: This review was submitted organically. No incentive was offered Great! Awesome team. Very helpful and knowledgeable about the software. Specifically, [sensitive content hidden], our on boarding specialist, has been a huge blessing. I am blown away at her patience and diligence to keep the train rolling with us. As a business who is performing work alongside the onboarding of the platform having someone like [sensitive content hidden] has been pivotal. Can't thank her enough for her professionalism, great attitude, and help throughout the process. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros As a landscape design + build company, we have looked everywhere for a platform to help scale our business effectively and implement similar processes/systems we built in-house. We found SingleOps after years of looking. [sensitive content hidden] and the SingleOps team have been incredible to say the least. [sensitive content hidden] patience, attention to detail, follow through, and passion have been huge in the transition into the SingleOps software for our business. #### Cons For our business, we have a very detailed installation estimate we have created in-house. For how we use it and the level of detail we carry for each line item in an estimate we struggle to see us implementing that layer into Singleops for our large design + build projects at this time. Possibly in the future though! #### Reasons for choosing SingleOps Cost and fit were the things that lead us to SingleOps --- ### Overall love of this software! - Overall rating: 4/5 - Reviewer: Gillian W. - Verified reviewer: Yes - Industry: Environmental Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros SingleOps has made things run smoothly on the day to day for my company. Before, we were using carbon copies for estimates and had STACKS of papers all around that needed to be tracked and entered into QB for accounting. Nightmare at the end of the year. I love that SingleOps makes it easy for all my employees to be on the same page and look at real time changes to work orders and schedules. I love the 'attachment' feature as well as mapping the location of each line item. #### Cons SingleOps sometimes is glitchy out in the field and that causes some frustration. Especially when you spend an hour on a proposal and then it doesn't save. There are a few kinks as well as some other options I have presented that I hope are being worked out in the pipeline... #### Reasons for switching to SingleOps Arborgold was too complicated and the set up was torture. In the end, they just didn't offer what we were looking for. --- ### SingleOps for the WIN! - Overall rating: 5/5 - Reviewer: Jackie G. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2024 - Review source details: This review was submitted organically. No incentive was offered One of the best decisions our company has made in the office! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I love the ease of use, phenomenal customer service, ability to customize the program to our needs, and our customer service liaison, [sensitive content hidden], was absolutely outstanding. She is patient, kind, knowledgeable, resourceful, and always there to help if I need it. #### Cons The learning curve was steep for our employees not comfortable using computer programs to do estimates. #### Reasons for choosing SingleOps forward thinking attitude and use of the Cloud --- ### The Perfect Software - Overall rating: 5/5 - Reviewer: Evans H. - Verified reviewer: Yes - Industry: Paper & Forest Products - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2024 - Review source details: This review was submitted organically. No incentive was offered Incredible experience and would recommend the product to anyone who asks #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of use, comfortable and clean platform, it is a one product fits all that helps streamline our work flow. #### Cons Having a little trouble with the request a quote portal #### Reasons for choosing SingleOps Best platform, best reputation, best team, best price #### Reasons for switching to SingleOps Frustration having information about a single job spread over multiple platforms --- ### Top Notch Training - Overall rating: 5/5 - Reviewer: CHRIS S. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2024 - Review source details: This review was submitted organically. No incentive was offered Overall, we are very happy. It is definitely learning a new system and with that there are many hurdles. But, the patience that [sensitive content hidden] showed in training allowed me to take my time and learn all of the nuances of this new program. I truly believe I would have thrown my hands up early on in the transition process if not for our weekly training sessions. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The training I received while implementing SingleOps was top notch! [sensitive content hidden] took her time and answered all of my questions. We met weekly to break down the training in manageable increments. Thank you! #### Cons The bidding and invoicing system are different than what we are used to using. The current invoicing system does not keep track of customer total balances. I have many clients who "round up" to the nearest dollar for their bill. Our old system would easily hold onto this extra money each month and keep a running tally of what the customer currently owed. These clients would then pay less at the end of the year to use their credits paid through out the year. The single ops system says the best practice is to return the additional funds through a refund. When it is pennies on the dollar though, the cost to refund is more than the credit they receive. --- ### A Must Have For Tree Care Companies - Overall rating: 5/5 - Reviewer: Melissa B. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2023 - Review source details: This review was submitted organically. No incentive was offered We've had our ups and downs, but we've found a way to work them out. I'd say without [sensitive content hidden] this season, we would have left. There were too many things not working and too many things that were taking too much time to fix. He's an asset to the SO team and company. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The online invoicing allows clients to pay faster. Being able to type up proposals onsite and have clients sign them before we leave the property. There are a lot of great things that SO does that we don't use yet. [sensitive content hidden] is my main man and when he's not around [sensitive content hidden] is also my savior. I enjoy learning new things about the process that it takes to make SO work and how the new aspects of the software can help our company grow. #### Cons The learning curve. [sensitive content hidden] is my main man and when he's not around [sensitive content hidden] is also my savior. The lack of customer service help is the worst part. I'm working on a project right now, and I don't have the time to wait for a day or two before someone sends me an email to read an article that I already read before I reached out. The online people don't seem to want to help much either, so once again. Customer service could use some help. #### Reasons for choosing SingleOps SO syncs with QB Desktop. --- ### Works good for us - Overall rating: 5/5 - Reviewer: Joe H. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2023 - Review source details: This review was submitted organically. No incentive was offered They have been very prompt with their service and always keep us informed of anything that goes on of changes and so on and they seem to know well how to run their program and fix issues that come up. They have very little downtime with their software. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros This program offers where you can set up a line item as an optional checkbox that a customer can select if they want work done or not, and it will automatically add the price on based on what you have put in the box. This feature is one of my favorite parts about this program. I really like how the Google Maps seems to be connected internally Somehow when you put an address in and it’ll pop up how many miles you have to that location right away and you don’t have to go separately in and check it. #### Cons At first, we started out with an up charge for credit card processing fees and when customers would run their cards the system would automatically insert that charge for the customer then as time went on they later discontinued that feature now we have to figure out how to get it put on line items and it’s really quite annoying. #### Reasons for choosing SingleOps It seem to really have the fit that we needed with route planning and the fact that you could see Google maps when you put in addresses. This is a very great feature. --- ### Great Value Product for Field Management and Accounting - Overall rating: 4/5 - Reviewer: Ashley G. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2023 - Review source details: This review was submitted organically. No incentive was offered The software itself operates efficiently but when there is a glitch or issue that is out of the norm it can be difficult to get help in resolving the problem. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 4/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros The Customer Success team is helpful once you break down the wall of troubleshooting responses. #### Cons The onboarding was a bit rushed and we went live without all issues being addressed. --- ### Tree people - look elsewhere - Overall rating: 1/5 - Reviewer: Aaron B. - Verified reviewer: Yes - Industry: Accounting - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2023 - Review source details: This review was submitted organically. No incentive was offered The exciting promise quickly faded in lots of tedious work. I still spend many hours each week cleaning up data and manually creating the reports we need. If I don't have good internet signal in the field, sometimes I can't complete the sale. I email the client later and hope I can still land the sale. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 2/5 - Functionality: 2/5 #### Pros It does the math for us when calculating pricing. #### Cons The product did not match what was sold and promised when we first talked to Singleops. It's one of the least functional pieces of software I've used. And the user interface has no intuitive design to help you delineate on screen what you are looking at. Custom reporting was promised, but that is a half-truth. You can add custom fields and maybe they will show on the report you want. For almost any data I need, I have to run 2 or more reports, then manually edit and cross-reference my own spreadsheets to get the actual data I need. Horrible credit card interface, I have to type in the address that is already saved to the client profile. I can't view the address though once the credit card screen pops up. #### Reasons for switching to SingleOps The other software was clunky and difficult to edit. --- ### New SO user. So far so good - Overall rating: 3/5 - Reviewer: Todd B. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2023 - Review source details: This review was submitted organically. No incentive was offered Somewhat frustrating implementation but mostly that is the program issues. Our implementation specialist [sensitive content hidden] was a great teacher and was easy to work with. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros We can now produce consistently priced proposals repeatedly and efficiently #### Cons Glitchy and some non logical pieces need to be improved. A purchase order that can show the materials included on a proposal without having to re enter them. #### Reasons for choosing SingleOps The closest fit to our needs and a pricing model that made sense. --- ### Good for Arborists - Overall rating: 4/5 - Reviewer: Steven L. - Verified reviewer: Yes - Industry: Environmental Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2023 - Review source details: This review was submitted organically. No incentive was offered Overall a helpful software that allows me to do my job more efficiently and effectively. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Overall functionality is great, the ability to tag trees and use the map function on each estimate is very helpful. Especially with large properties that have alot of trees. #### Cons Servers seem to be iffy sometimes and will randomly exit me out of the program. Its gotten better than it used to be, but ive had plenty of work deleted because the software randomly decided to stop working. --- ### awesome software to help grow your business - Overall rating: 5/5 - Reviewer: David M. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2023 - Review source details: This review was submitted organically. No incentive was offered Stellar #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Awesome program that helped me grow my business . Everyone on the team is very helpful #### Cons Reports could improve ! It’s in the Works to improve their reports #### Reasons for switching to SingleOps Sketchy program --- ### Great product with exceptional functionality - Overall rating: 5/5 - Reviewer: Lindsey D. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like that is it user-friendly and easy to navigate. #### Cons I wish there was better reporting and a better developed mobile app --- ### Solid Software for the Tree & Landscape Industry - Overall rating: 5/5 - Reviewer: Charles M. - Verified reviewer: Yes - Industry: Environmental Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the integration between myself, our office and the crew. It's helpful to write estimates that are converted to work orders and then can be sent as invoices. It saves a lot of time. #### Cons It's not the most simple or intuitive software. There are aspects I haven't even tried to use because I don't have the time to figure out how to use it. --- ### Excellent service - Overall rating: 5/5 - Reviewer: Avery S. - Verified reviewer: Yes - Industry: Building Materials - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2023 - Review source details: This review was submitted organically. No incentive was offered SingleOps has made us a more efficient company, as we have sped up the time of lead to payment by months. It has started to be a gamechanger when it comes to how we do business by improving our workflow and making my employees more accountable. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros SingleOps is easy to use and manage. The ability for it to help in all aspects of our industry are vital as we are a full service company. #### Cons The set up of singleops is little cumbersome but I assume that this is similar to any CRM. --- ### SingleOps was like throwing gasoline on a fire! - Overall rating: 5/5 - Reviewer: Jordan U. - Industry: Consumer Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Top notch! Our company could not work at this capacity without the help of SingleOps and their team. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Our family owned business (19 production employees) was able to grow at a fairly rapid rate after we signed on with SingleOps. Our internal communication is now streamlined and all administrative users have immediate access to our entire operation. With SingleOps we were able to crawl out of the dark ages of carbon copies and paper schedules. With a few clicks of the mouse I can see what customers we are serving tomorrow or next week, or next month. The office can manipulate my sales schedule much easier and with much less headache. Having EVERYTHING in one place that can be accessed anywhere at anytime is invaluable. #### Cons This is a hard question to answer. Any imperfections or tweaks that we want are easily requested. The support team is great and is shockingly responsive. Our support contact is the definition of a professional that solves problems, and aims to deliver a premium product in a time efficient manner. --- ### Very promising software - disappointing experience - Overall rating: 3/5 - Reviewer: Matthew N. - Verified reviewer: Yes - Industry: Environmental Services - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: August 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 2/5 - Functionality: 3/5 #### Pros Has many customizable options, map feature seemed really impressive. #### Cons It was absolutely horrible in the field. I’ve tried numerous times with me as well as my foreman to create estimates w a detailed map, spent countless hours doing so, all to have it crash and drain our devices batteries as we use the software. I’ve never ever experienced anything like this. Impressive at first glance, yet wierd experience in the field with lots of delays updating and a crash almost every time losing valuable info inputted. Very disappointed ## More reviews [Next reviews](https://www.softwareadvice.com/field-service/singleops-profile/reviews/?page=2) --- SingleOps Reviews, Pros and Cons - 2026 Software Advice