--- title: "ECP Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of ECP. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if ECP is a good fit for you!" source_url: "https://www.softwareadvice.com/product/448947-ECP/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Assisted Living Software](https://www.softwareadvice.com/long-term-care/assisted-living-comparison/) / [ECP](https://www.softwareadvice.com/product/448947-ECP/) / ECP Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/product/448947-ECP/) Reviews [Alternatives](https://www.softwareadvice.com/product/448947-ECP/alternatives/) # ECP User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 175 ### Secondary ratings - Ease of use: 4.7/5 - Customer support: 4.9/5 - Value for money: 4.5/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 123 reviews (70%) - 4 stars: 45 reviews (26%) - 3 stars: 6 reviews (3%) - 2 stars: 0 reviews (0%) - 1 star: 1 reviews (1%) ### Most mentioned pros - Features such as visual cues and color-coded identifiers make the system especially accessible for a variety of learning styles. - Our partnership with ECP Healthcare Platform reflects a shared commitment to advancing quality, consistency, and transparency in resident care. - Favorite feature was being able to customize the RAT to trigger service plan questions. ### Most mentioned cons - the one thing I do not like is that we are not able to print out a completely blank MAR, with no consumer information. and that you are unable to link a resident to the pharmacy unless it is done at time of adding "New Resident. and that you cannot reactive a resident on the same day they were discharged. - SSO is not truly supported, and the default position of ECP is that we should hand out our company passwords to anyone who needs to log in. - Changes are made often, probably trying to improve the product, but along with the changes seem to come glitches at times or parts that stop working until we do a ticket to have it looked at. ## ECP customer reviews Showing reviews 1-25 of 175 (page 1). ### Excellence in Action: Exceptional People, Exceptional Product - Overall rating: 5/5 - Reviewer: Charlene P. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 10000+ employees - Product usage: Used daily for less than 12 months - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. The overall experience has been exemplary—truly reflective of a 5-star partnership. The level of collaboration, responsiveness, and alignment demonstrated throughout has set a high standard for both system implementation and ongoing optimization. From initial rollout through enhancement of current capabilities, the approach has been thoughtful, structured, and outcomes-driven, ensuring minimal disruption while maximizing adoption and impact. This model should be considered a best practice for introducing new system suites or advancing existing platforms, as it effectively balances technical execution with operational integration and user engagement. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Our partnership with ECP Healthcare Platform reflects a shared commitment to advancing quality, consistency, and transparency in resident care. Through aligned goals and integrated workflows, ECP enables enhanced care coordination, and real-time visibility into clinical performance—supporting both operational excellence and improved resident outcomes. #### Cons There are no notable areas of concern—ECP is supported by exceptional people and delivers an outstanding product that consistently met my expectations. #### Reasons for switching to ECP We set out to establish consistency across all communities and workflows. --- ### Great service - Overall rating: 4/5 - Reviewer: Heather Z. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. So glad we made the switch. ECP is comprehensive and customer support is excellent. Favorite feature was being able to customize the RAT to trigger service plan questions. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Customer support, ability to customize service plans to RAT, ability to enter in late entries, dashboard information with ability to drill down, easy to use #### Cons Rigid programming that prevents what feels like simple adjustments - attaching a note to the email when sending the service plan out, being able to bold items in the tasks for staff to see important things #### Reasons for switching to ECP Less expensive, more flexibility to customize #### Vendor response Hi Heather, "so glad we made the switch" is exactly what we like to hear. Thank you for sharing that. It's great to hear the RAT customization has been valuable for triggering care plan questions. That flexibility is something our team put a lot of thought into, and it's meaningful to hear it's making a difference in your workflow. The ability to add a note when sending a service plan email, or bold a task so staff don't miss it, are the kinds of details that matter when your team is moving fast. I'll make sure that feedback gets in front of our product team. Our customer team is always here to help. Reach out at support@ecp123.com. Replied June 2026 --- ### Best for our facility - Overall rating: 5/5 - Reviewer: Felicia R. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love that everything is in one place. My role in ECP as the BOM is easy and simple. It's easy to find information needed and to keep track of observation notes as well. #### Cons Nothing, I think it's perfect for our facility. Never to many issues. The only time I got frustrated was when it went down for a day, but other than that its been geat. --- ### IT is not impressed - Overall rating: 3/5 - Reviewer: Rob H. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. ECP definitely seems cobbled together and not well thought out. It does not seem to be an enterprise-ready application. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 1/5 #### Pros The site is fast and responsive. Support typically answers quickly and resolves any issues we have. I'm in IT, so I don't have a lot of insight to add as far as resident management or billing go. #### Cons The security posture is abysmal. I'm not even sure if it's actually HIPAA compliant. SSO is not truly supported, and the default position of ECP is that we should hand out our company passwords to anyone who needs to log in. Backups are typically several days old, and there is no way to trigger an update if we know we will need one ahead of time. The iOS app simply does not work, and even if it did, it doesn't support SSO, once again requiring giving out the company passwords for users to sign in. There's no way to specify a sign-out destination for SSO users. The window interface is weird and off-putting. Why can't it just be normal pages? #### Reasons for switching to ECP I was not in the deciding committee, but I believe the answer is for billing purposes. #### Vendor response Hi Rob, thank you for the detailed feedback. We genuinely appreciate it when someone takes the time to be specific. ECP is HIPAA compliant, SOC 2 Type II certified, and hosted on AWS infrastructure that carries HITRUST, ISO 27001, and several other certifications. We're happy to share documentation if that would be helpful. Company login credentials can be saved directly to a device so they never need to be shared with unauthorized users. We also support URL GUID authentication, which is another method to avoid sharing company credentials while still maintaining multiple layers of authentication. Our customer success team can help walk through the best setup for your environment. We appreciate you being a customer and want your IT team to feel confident in the platform. Reach out anytime at support@ecp123.com. Replied June 2026 --- ### Great easy to use EHR/EMAR - Overall rating: 5/5 - Reviewer: Michelle R. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very nice so far, they are eager to answer any and all questions. Every representative I have had the pleasure to speak with has been super friendly and helpful. It’s almost as if you are talking with an old friend! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros ECP is user friendly and the customer service is really efficient. The support team also works quickly to resolve any issues, and that’s minutes not hours! #### Cons It’s missing a few features that our old EHR system had, but we have spoken to the ECO team about it and it seems they are working those items into future updates! #### Reasons for switching to ECP We were not satisfied with their customer service --- ### Ease of use is key. - Overall rating: 5/5 - Reviewer: Betty B. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 501-1000 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Learning it from the ground up as a replacement for our current software has been seamless for the most part. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use. The help and knowledge base as well as the staff trainings make learning streamlined. Customer support and Q & A sessions give us an opportunity to learn the answers to the questions we have not even asked yet. #### Cons That it logs me out saying it has "timed out due to inactivity" but I was using it at the time. Due to our location internet dependent software can be an issue at times. #### Reasons for switching to ECP My facility was making the switch when I came on board. I do not know why they make the switch --- ### Resident Documents Not User Friendly - Overall rating: 4/5 - Reviewer: Teresa G. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. There are too many fields that need to be completed but don't tell you what form they are for until you pull up each form individually and then update the forms from that place #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros that I can have my documents and resident files in one location. The old way was separate companies doing the documents and so it was housed in a different location. #### Cons the document portion is difficult for families to utilize. Unless they want to sign right away they are unable to view the documents prior to signing #### Reasons for switching to ECP our company went another way. I didn't have anything to do with it --- ### So many options! Very user friendly! - Overall rating: 5/5 - Reviewer: Margrette T. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very positive, I recommend ecp all the time to collogues that are in the market for a new platform. Customer support is always a pleasure to work with and have always been satisfied with their help. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Customer support is always awesome. I never feel like I am wasting their time. Very patient and supportive. The whole system is very user friendly. Documentation is easy to use, and resident management is also super user friendly. #### Cons I struggle with the "build a report" feature. There's almost too many choices and a few of the options can be a little confusing. #### Reasons for switching to ECP Change of ownership in August 2024 and again in November 2025. --- ### ECP review - Overall rating: 5/5 - Reviewer: Megan E. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros ECP customer support is very helpful with walking you through how to fix things or set things up in the system. They're willing to take suggestions to help with program development. The tutorial videos make it easy to train staff on how to properly document tasks and concerns. #### Cons There's a glitch that happens at times that causes the inventory to be off. The only conclusion we've come to is we might be having a lapse in our internet at that time which would not be ECP's fault but makes it inconvenient especially when dealing with narcotics. --- ### Great Customer Support - Overall rating: 5/5 - Reviewer: Kelly L. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Customer support is always A+ whenever help is requested. I've only contacted support a couple of times and each time, the techs are very knowledgeable in terms of how the ECP software works. #### Cons There is nothing I can think of at this moment. Everything so far is straight forward and I did not even receive any "proper" training. #### Reasons for switching to ECP The new company chose the new EHR system --- ### ECP: the unsung hero of our daily chaos! - Overall rating: 5/5 - Reviewer: Crystal H. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It’s been great! We couldn’t have chosen a better system for our needs. Our staff find it very easy to learn and use. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use for my staff! The support staff are also very responsive. We have never had to wait more than a day or two for an answer. #### Cons Our only involves not being able to save certain documents and go back to them later. We waste a lot of time reentering assessments. #### Reasons for choosing ECP Ease of use was our biggest reason for our choice --- ### Administration - Overall rating: 5/5 - Reviewer: Alexa C. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall its easy to navigate residents profile. Easy to get quick resident information and being able to keep a progress note and incidents reports #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The way its set up to pass meds and easy to print facesheets, being able to add all the residents information and life story profiles. #### Cons Not able to DC orders instead of discontinued orders when the state comes it looks at our audits it does not reflect in system we have to add an alert. #### Reasons for switching to ECP Better software and trying to get a program from that work with our needs #### Vendor response Hi Alexa, Thank you for this review. We know audits require clear and accurate records. If discontinued orders aren't reflecting for your community, our support team would be glad to walk through the process with you and make sure everything is working as intended. Our support team is available to you 24/7 and can be reached at www.ecp123.com/contact-support. Replied October 2025 --- ### ECP REVIEW, by Tanya Neubert from Prairie Home Assisted Living - Overall rating: 4/5 - Reviewer: Tanya N. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Very Good! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Very user friendly for staff to use and its used across the fox valley so many caregivers are familiar with the program. Also, the customer service staff are AMAZING, they are always kind, helpful, patient, and have excellent follow up. #### Cons For follow ups such as patches, Somehow make a follow up that can immediately ask them if they removed the previous patch. I am currently only able to do it 5 minutes later and we have to enter a separate patch removal as a treatment. Staff often forget to remove the old ones if we are not doing this. One other suggestion I'd like to put out there is I wish we could select certain parts of the ISP for the "active cares" that we want to for a quick reference for our staff. Even though it is a shortened version, it still is not efficient for us. Our hopes was the active cares would be similar to a form you'd see printed off in nursing homes on patients doors with instructions for CNA's. We have a few different forms we use like this internally but it would be amazing to have something be made from the ISP so your not re doing the work in two different area's. Currently we use a separate form which has the following areas listed on one page. These are the main topics with a few examples: Mental Status (example-alert/oriented) -Speech (example-difficult to understand)-Mobility Assistance(example-Wheelchair)- Transfer Assistance-Grooming Assistance-Special Equipment- Eyesight/Hearing- Medical Monitoring- Paralysis-Skin-Bathing Assistance-Oral Care-Dressing- Eating Assistance- Toileting Assistance-Night Services- Behaviors/Safety- Medications- Activities- Advanced Directives- Appointments- Housekeeping- Other Services - Evacuation Capability in Emergency. #### Reasons for choosing ECP We tried other software systems but at that time ECP was the most advanced and worked with our primary pharmacy (Mortons) which was an added bonus. Since we have made the change we are very happy with services and have not ever felt the need to explore any other options. #### Reasons for switching to ECP They were still pretty paper based at that time, and did not have the ability to link with Mortons Long Term Care. Overall, we did like their forms and product, they just did not advance as quickly in the medication passing and linking with pharmacy like ECP. I do still think to myself today that the paper forms made by AlCharts should be adapted into ECP and the program would be much more efficient and companies would not have to spend so much time creating ISP's or additional forms when first starting. There are several forms we still use from AL Charts separately since we bought the documents by CD/binder at that time. Examples would self administration assessment, Medication system audit, and other assessments and materials that we are now starting to see more and more of each year with ECP, however, some of the documents are very detailed (way to extensive and could be simplified, especially because not all managers are nurses) Al Charts forms are very easy to use and simple but efficient with compliance. --- ### Customer Review - Overall rating: 4/5 - Reviewer: Jennifer B. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Over all, it has been good. Customer support is always as helpful as they are able to be and is always willing to take suggestions to their team. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Ease of use with the MAR. I also like how easy it is to complete the care plan assessment to turn those into daily tasks for the residents. #### Cons Inability to customize for our population. I would also like to see as meds are completed for each med pass that the resident is greyed out showing that their meds are completed for that med pass time. #### Reasons for switching to ECP We were having issues with their product. #### Vendor response Hi Jennifer, Thank you for your review. Continued customization for our users is something we are always looking to expand, and we’ll pass your feedback along to our product team! In the meantime, there are some reporting options available to help better see completed meds, and our support team is happy to walk through the tools with you, please reach out to them if you’re interested. We appreciate you taking the time to share this feedback. Replied November 2025 --- ### ECP is worth your buck - Overall rating: 5/5 - Reviewer: Angie L. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I have worked with ECP for many years and I love it. I would be lost without it. It has so many pro's and not alot of con's, that I have run into anyways. It saves alot of time when it comes to charting on residents. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Working with ECP is great. It is easy to navigate through different areas on it. Very convenient when you need to find a document quickly. Customer service is great also. Very friendly and can help navigate any concerns. Resident management is quick and efficient. You can set up tasks per your facility. Medication management is easy to follow. Security is great so no one can get into files that are not authorized to do so. ECP overall is a great tool for value of your money. #### Cons I think it should have some type of backup when the internet connection is lost. Staff does get frustrated when and if we loose internet connection and they are not able to document. #### Vendor response Hi Angie, 'I would be lost without it' — that's the kind of feedback that means everything to us. We're glad ECP has saved your team so much time with charting. On internet connectivity, ECP does offer offline charting in the app, and documentation will automatically sync back once the connection is restored. Our support team can walk you through the details, and our Knowledge Base has helpful backup and offline charting resources anytime. Replied March 2026 --- ### Love ECP!! - Overall rating: 5/5 - Reviewer: Tom K. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It has been a great partnership between us and ECP; no complaints and we are happy to use ECP as our EHR, EMAR and CRM platform! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros ECP is very user-friendly and if support is ever needed; they are quick to assist. Care plans for residents and medication management features are easy to use as well. We started using the CRM portal recently and are enjoying getting to use that as well. #### Cons I really cannot think of any cons to ECP or things that I like least. The flexibility of the platform and ability to manipulate things is helpful, but for some people there is a longer learning curve due to everything ECP can do. #### Vendor response Hi Tom, Thank you for taking the time to share this review! We’re thrilled to hear that ECP has been a great fit for your community and that you’re finding value in the EHR, eMAR, and CRM platforms. It’s great to know that care planning, medication management, and the CRM portal have all been working well for your team. We appreciate your note about the learning curve. We know it is difficult when adopting a new software. Our support team and ECP University are always available to help make onboarding and ongoing training as smooth as possible. Thank you again for your partnership. We’re glad to be working with you! Replied December 2025 --- ### ECP Customer Feedback - Overall rating: 5/5 - Reviewer: Lori Z. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very good. Prompt response and detailed explanations when something cannot be accommodated as requested. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros User friendly, intuitive to functionality, customer support is very responsive and quick to respond. Always receive answers to by questions/problems. #### Cons That it does not have a specific appointment module for tenants...I find using tasks to track appts is cumbersome, redundant and time consuming. #### Vendor response Hi Lori, Thank you for leaving this review! We've heard similar feedback on appointment tracking and our support team is available to discuss current options and log your requests with our product team. Your feedback helps us prioritize improvements that save staff time. Replied October 2025 --- ### Good Value. Appreciate the Functionality. - Overall rating: 4/5 - Reviewer: Jason Z. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall we are happy with the functionality of ECP being integrated within our company. It is user friendly, which enables are staff to document effectively. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The functionality when documenting medication and residential daily tasks. The ability to have one place for resident information is very valuable. We utilize the ability to pull reports for agencies that are requesting. When I have had to call customer service in the past, my concerns are addressed and answered promptly. #### Cons We have tried to implement ECP with our Microsoft 365 and it has been difficult and at this time even stalled out in the process. We would like to be able to track the data from ECP efficiently and in real time. We have had concerns with medications not being pushed through from the pharmacy. This continues to be a concern between ECP and our pharmacy. This has impacted our residential care. #### Vendor response Hi Jason, thank you for sharing this — knowing ECP has made resident documentation and daily tasks easier for your whole team means a lot. On Microsoft 365 integration and pharmacy connectivity, our support team is the best first step and can get you connected to the right people to work through those concerns. Don't hesitate to reach out. Replied March 2026 --- ### Twin Oaks Review - Overall rating: 5/5 - Reviewer: Matthew C. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It's been a great experience overall. Specially customer service. It would be very nice however to have someone available over the weekends. Even if it's a call back. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros How clean and updated the interface is. It's very clean and user friendly. All features are easy to use. #### Cons It's missing some features other seasoned systems have. There are certain features that we would like to see. #### Vendor response Hi Matthew, thank you for this. A clean, intuitive interface that's easy for the whole team is something we take real pride in. On weekend support — ECP does offer after-hours emergency support at (262) 684-5600 x5 for urgent needs. For feature requests, our support team is always happy to log those directly with the product team. Don't hesitate to reach out. Replied March 2026 --- ### Easy medication administration for staff - Overall rating: 5/5 - Reviewer: Jacqueline H. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The day to day functions are easy to use. I usually have to call for assistance if I need to do something that I don't know how to. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Medication Administration part helps staff to follow order to administer medication easily and correctly. #### Cons ECP is a complex system. There may be more functions than what I use. can only add the appointment for the day or the past. The system should have the ability to add future appointments, so all appointments would be in 1 place. --- ### ECP Billing Review - Overall rating: 5/5 - Reviewer: Amy G. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It's been very positive. They took time to train me and other billers. They're always quick to answer my questions and tailer the software to our needs. When there is a bug, they fix it. When I need help, they're available. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Customer support - they always help me in a timely manner and tailer to my billing needs. Reporting - saves tons of time in booking revenue. Scheduling - I'm able to meet my deadlines for billing purposes. #### Cons I wish it was able to fill out billing forms like the CMS 1500. Similar products on the market do. Hoping this is an upgrade that will come soon! --- ### Company login - Overall rating: 5/5 - Reviewer: Diana C. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very satisfied. Quick response time and the fix that was sent took care of the issue. Overall it was a good experience. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros CUstomizing options - I had difficulty locking in the company log-in. The response I got was timely and explained the steps to correct this. Very satisfied with the service. #### Cons When I was logged out and not knowing my company log-in was frustrating. I got the information was able to log-in and able to lock the log-in information. #### Vendor response Hi Diana, Thank you for sharing this review. We’re happy to hear that our team was able to respond quickly and help get your login issue resolved — and that you found the guidance clear and helpful. We understand that needing the company login can feel frustrating when you’re trying to get back into the system, and we appreciate your patience. The extra login step is in place to help protect sensitive resident information and ensure secure access for your team. We truly appreciate your feedback and are glad to hear your overall experience has been positive! Replied December 2025 --- ### Director of Residential Care - Overall rating: 5/5 - Reviewer: Denise M. - Verified reviewer: Yes - Industry: Religious Institutions - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. EFFICIENT, ACCURATE, RELEVANT AND A PURE PLEASURE! They are very accommodating to the individual needs of their customers. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros IMMEDIATE DIRECT COMMUNICATION-- in a service oriented world, THIS IS A NECESSITY! AND THEY HAVE MASTERED IT! #### Cons Familiarity in the industry. Being in the medical field for as long as I have been, I have never heard of this company. GET THE WORD OUT #### Vendor response Hi Denise, thank you for this — the all-caps energy is very much appreciated. Getting the word out is something we're actively working on, and reviews like this one help more than you know. We're glad you found us. Replied March 2026 --- ### Administrator - Overall rating: 5/5 - Reviewer: Yashica B. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My staff and my management team like using the ECP system. This system is very helpful to us. We wouldn't pick any other program. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The customer support and information available for our use. This program is very helpful. I like how we can just print off what we need. I like how we have everything in one place. #### Cons It isn't anything I like least about the ECP system. Everything is very useful and very helpful. My team says it's the best they have worked with. --- ### ecp review - Overall rating: 5/5 - Reviewer: Concepcion R. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review. I would Highly recommend, this website is easy to use and all of you employees will love how easy it is to access resident’s information about how to go about cares, if the resident has specifics on what they like and don’t like. How to properly provide care for the resident. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love how it is easy to navigate, and everything is right in arms reach. I love that it’s all on one site and it doesn’t take you to a different website just to document about you day with residents. #### Cons I do not have any cons about this software. #### Vendor response Thank you so much for your feedback. We understand not only the importance but also the convenience of having everything you need in one place. In order to provide proper, quality care, resident information should be accessible at all times. Our Daily Tasks equip caregivers with these details to confidently do a job well done. Thanks again for your support! Replied February 2023 ## More reviews [Next reviews](https://www.softwareadvice.com/product/448947-ECP/reviews/?page=2) --- ECP Reviews, Pros and Cons - 2026 Software Advice