# Best VoIP Software - 2026 Reviews & Pricing > Find the best Business VoIP Software for your organization. Compare top Business VoIP Software systems with customer reviews, pricing, and free demos. Source: https://www.softwareadvice.com/voip --- [Home](https://www.softwareadvice.com/) / VoIP Software Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. # Best VoIP Software of 2026 Updated June 16, 2026 Written by [Supriya Deka](https://www.softwareadvice.com/resources/author/sdeka/) Market Research Specialist Edited by [Stephanie Sandoval](https://www.softwareadvice.com/resources/author/stephanie-sandoval/) Content Editor On this page 1. FrontRunners 2. Popular Comparisons 3. Buyers Guide 4. Related Software Filter products 251 results ### Compare Products Showing 1 - 25 of 251 products #### Company Size - Self-Employed - 2-10 - 11-50 - 51-200 - 201-500 - 501-1000 - 1000+ #### Pricing Options - $$$$$ - $$$$$ - $$$$$ - $$$$$ - $$$$$ ### Compare Products Sort by **Recommendations**: Sorts listings by the number of recommendations our advisors have made over the past 30 days. Our advisors assess buyers’ needs for free and only recommend products that meet buyers’ needs. Vendors pay Software Advice for these referrals. **Reviews**: Sorts listings by the number of user reviews we have published, greatest to least. **Average Rating**: Sorts listings by overall star rating based on user reviews, highest to lowest. **Alphabetically (A-Z)**: Sorts listings by product name from A to Z. [RingEX](https://www.softwareadvice.com/call-center/office-profile/) RingEX is a cloud-based business communications solution that offers tools for Messaging, Video and Phone. Core features of the ...[Read more about RingEX](https://www.softwareadvice.com/call-center/office-profile/) **4.2** ([1204 reviews](https://www.softwareadvice.com/call-center/office-profile/reviews/)) **17** recommendations Free trial Free version Integrations Integrations Dropbox Business Google Workspace +8 more +7 more +6 more RingEX's Best Rated Features 5.0Multi-Channel Communication See All RingEX's Worst Rated Features 3.36Reporting & Statistics See All [Convoso](https://www.softwareadvice.com/voip/safesoft-contact-profile/) Convoso is an outbound sales platform built for high-performance revenue teams and contact centers. Designed for organizations t...[Read more about Convoso](https://www.softwareadvice.com/voip/safesoft-contact-profile/) **4.5** ([387 reviews](https://www.softwareadvice.com/voip/safesoft-contact-profile/reviews/)) **12** recommendations Free trial Free version Integrations Integrations Salesforce Sales Cloud HubSpot CRM +11 more +10 more +9 more Convoso's Best Rated Features 4.75Call Whispering See All Convoso's Worst Rated Features 3.25Manual Dialer See All [net2phone Canada](https://www.softwareadvice.com/call-center/versature-profile/) net2phone Canada is a cloud-based business phone service provider, helping Canadian organizations drive business performance thr...[Read more about net2phone Canada](https://www.softwareadvice.com/call-center/versature-profile/) **4.6** ([10 reviews](https://www.softwareadvice.com/call-center/versature-profile/#reviews)) **12** recommendations Free trial Free version Integrations Integrations Google Drive Slack +7 more +6 more +5 more [Intermedia Unite](https://www.softwareadvice.com/voip/intermedia-unite-profile/) Intermedia Unite® brings business communications, collaboration, and customer engagement into one easy-to-use platform—keeping t...[Read more about Intermedia Unite](https://www.softwareadvice.com/voip/intermedia-unite-profile/) **4.7** ([188 reviews](https://www.softwareadvice.com/voip/intermedia-unite-profile/reviews/)) **11** recommendations Free trial Free version Integrations Integrations Slack Google Meet +19 more +18 more +17 more Intermedia Unite's Best Rated Features 4.91Two-Way Audio & Video See All Intermedia Unite's Worst Rated Features 4.17Caller ID See All [Dialpad](https://www.softwareadvice.com/voip/dialpad-profile/) Dialpad is an AI-enabled customer communications platform that includes a phone system, video conferencing, cloud contact center...[Read more about Dialpad](https://www.softwareadvice.com/voip/dialpad-profile/) **4.2** ([564 reviews](https://www.softwareadvice.com/voip/dialpad-profile/reviews/)) **11** recommendations Free trial Free version Integrations Integrations Slack Salesforce Sales Cloud +52 more +51 more +50 more Dialpad's Best Rated Features 4.63Computer Telephony Integration See All Dialpad's Worst Rated Features 3.32Call Transfer See All [Amazon Connect](https://www.softwareadvice.com/call-center/amazon-connect-profile/) Amazon Connect is a cloud-based contact center service that offers omnichannel customer service using machine learning, interact...[Read more about Amazon Connect](https://www.softwareadvice.com/call-center/amazon-connect-profile/) **4.5** ([94 reviews](https://www.softwareadvice.com/call-center/amazon-connect-profile/reviews/)) **8** recommendations Free trial Free version Integrations Integrations Zoho CRM Zendesk Suite +29 more +28 more +27 more Amazon Connect's Best Rated Features 4.74Call Center Management See All Amazon Connect's Worst Rated Features 4.0Real-Time Reporting See All [Ultatel Cloud Business Phone System](https://www.softwareadvice.com/screen-sharing/clarity-business-phone-system-profile/) ULTATEL enables people to work together and get the information they need to do their best work, anywhere they are. Our cloud p...[Read more about Ultatel Cloud Business Phone System](https://www.softwareadvice.com/screen-sharing/clarity-business-phone-system-profile/) **4.7** ([41 reviews](https://www.softwareadvice.com/screen-sharing/clarity-business-phone-system-profile/reviews/)) **6** recommendations Free trial Free version Integrations Integrations Microsoft Teams Zoho CRM +6 more +5 more +4 more Ultatel Cloud Business Phone System's Best Rated Features 4.60VoIP Connection See All Ultatel Cloud Business Phone System's Worst Rated Features 4.14Call Logging See All [DialedIn CCaaS](https://www.softwareadvice.com/call-center/chasedata-profile/) DialedIn is a cloud-based Contact Center as a Service (CCaaS) solution designed to optimize outbound, inbound, and blended call ...[Read more about DialedIn CCaaS](https://www.softwareadvice.com/call-center/chasedata-profile/) **4.8** ([325 reviews](https://www.softwareadvice.com/call-center/chasedata-profile/reviews/)) **5** recommendations Free trial Free version Integrations Integrations Salesforce Sales Cloud Zoho CRM +8 more +7 more +6 more DialedIn CCaaS's Best Rated Features 4.89Voice Mail See All DialedIn CCaaS's Worst Rated Features 4.23Manual Dialer See All [Five9](https://www.softwareadvice.com/call-center/five9-profile/) Five9 is an all-in-one cloud contact center solution for inbound, outbound, blended and omnichannel contact centers world-wide. ...[Read more about Five9](https://www.softwareadvice.com/call-center/five9-profile/) **4.2** ([483 reviews](https://www.softwareadvice.com/call-center/five9-profile/reviews/)) **4** recommendations Free trial Free version Integrations Integrations Salesforce Sales Cloud Microsoft Teams +15 more +14 more +13 more Five9's Best Rated Features 5.0Call Tracking See All Five9's Worst Rated Features 3.71Automated Routing See All [Ringover](https://www.softwareadvice.com/voip/ringover-profile/) Ringover is the no.1 business phone system that gives you unlimited calls to 110 countries, video conferencing, SMS and group me...[Read more about Ringover](https://www.softwareadvice.com/voip/ringover-profile/) **4.7** ([876 reviews](https://www.softwareadvice.com/voip/ringover-profile/reviews/)) Free trial Free version Integrations Integrations Slack Salesforce Sales Cloud +37 more +36 more +35 more Ringover's Best Rated Features 5.0Live Chat See All Ringover's Worst Rated Features 4.0API See All [VoIP.ms](https://www.softwareadvice.com/voip/voipms-profile/) VoIP.ms is a cloud-based internet phone service solution designed to help businesses manage local, mobile and toll-free number p...[Read more about VoIP.ms](https://www.softwareadvice.com/voip/voipms-profile/) **4.8** ([698 reviews](https://www.softwareadvice.com/voip/voipms-profile/reviews/)) Free trial Free version VoIP.ms's Best Rated Features 4.81VoIP Connection See All VoIP.ms's Worst Rated Features 4.0Voicemail Transcription See All [Zoom Workplace](https://www.softwareadvice.com/product/101384-Zoom-Video-Conferencing/) Zoom Workplace brings communication, employee engagement, spaces, and productivity solutions together on a single platform with ...[Read more about Zoom Workplace](https://www.softwareadvice.com/product/101384-Zoom-Video-Conferencing/) **4.6** ([14605 reviews](https://www.softwareadvice.com/product/101384-Zoom-Video-Conferencing/reviews/)) Free trial Free version Integrations Integrations Google Drive PayPal +55 more +54 more +53 more Zoom Workplace's Best Rated Features 5.0Call Recording See All Zoom Workplace's Worst Rated Features 3.89File Transfer See All [800.com](https://www.softwareadvice.com/voip/800-com-profile/) 800.com is a call tracking solution that helps businesses utilize toll-free numbers to manage and optimize customer interactions...[Read more about 800.com](https://www.softwareadvice.com/voip/800-com-profile/) **4.7** ([337 reviews](https://www.softwareadvice.com/voip/800-com-profile/reviews/)) Free trial Free version 800.com's Best Rated Features 5.0CRM See All 800.com's Worst Rated Features 4.17Third-Party Integrations See All [Emitrr](https://www.softwareadvice.com/call-center/emitrr-profile/) Emitrr is designed for local businesses wanting to acquire new customers, retain existing customers, and keep schedules. It aims...[Read more about Emitrr](https://www.softwareadvice.com/call-center/emitrr-profile/) **4.8** ([149 reviews](https://www.softwareadvice.com/call-center/emitrr-profile/reviews/)) Free trial Free version Integrations Integrations ZipRecruiter Indeed for Employers +12 more +11 more +10 more Emitrr's Best Rated Features 5.0Messaging See All Emitrr's Worst Rated Features 4.14VoIP Connection See All [CallTools](https://www.softwareadvice.com/call-center/calltools-profile/) CallTools offers an advanced predictive dialer and inbound call center management solution that streamlines and optimizes call c...[Read more about CallTools](https://www.softwareadvice.com/call-center/calltools-profile/) **4.8** ([156 reviews](https://www.softwareadvice.com/call-center/calltools-profile/reviews/)) Free trial Free version Integrations Integrations Slack Salesforce Sales Cloud +28 more +27 more +26 more CallTools's Best Rated Features 5.0Reporting & Statistics See All CallTools's Worst Rated Features 4.50Contact Management See All [Zoho Meeting](https://www.softwareadvice.com/remote-support/zoho-meeting-profile/) Zoho Meeting is an online video conferencing solution suitable for single users as well as small to large-sized organizations. T...[Read more about Zoho Meeting](https://www.softwareadvice.com/remote-support/zoho-meeting-profile/) **4.6** ([939 reviews](https://www.softwareadvice.com/remote-support/zoho-meeting-profile/reviews/)) Free trial Free version Integrations Integrations Gmail Microsoft Teams +10 more +9 more +8 more Zoho Meeting's Best Rated Features 5.0Online Voice Transmission See All Zoho Meeting's Worst Rated Features 4.42Event Management See All [Telnyx Suite](https://www.softwareadvice.com/voip/telnyx-profile/) Telnyx Suite is a comprehensive cloud communication platform that provides communication capabilities via voice, SMS, fax, and I...[Read more about Telnyx Suite](https://www.softwareadvice.com/voip/telnyx-profile/) **4.8** ([195 reviews](https://www.softwareadvice.com/voip/telnyx-profile/reviews/)) Free trial Free version Integrations Integrations 3CX VICIdial +9 more +8 more +7 more Telnyx Suite's Best Rated Features 4.88Multi-Channel Communication See All Telnyx Suite's Worst Rated Features 4.45Call Center Management See All [Phonexa](https://www.softwareadvice.com/marketing/phonexa-call-logic-profile/) Phonexa is an enterprise-grade tracking software for performance, affiliate and partner marketing. The Phonexa Suite is the unde...[Read more about Phonexa](https://www.softwareadvice.com/marketing/phonexa-call-logic-profile/) **5.0** ([75 reviews](https://www.softwareadvice.com/marketing/phonexa-call-logic-profile/reviews/)) Free trial Free version Integrations Integrations Salesforce Sales Cloud Google Analytics 360 +2 more +1 more +0 more Phonexa's Best Rated Features 5.0Reporting/Analytics See All Phonexa's Worst Rated Features 4.80Call Recording See All [Squaretalk](https://www.softwareadvice.com/call-center/innitel-predictive-dialer-profile/) Squaretalk is a cost-effective, scalable, and simple-to-use cloud communications platform that gives your sales and support team...[Read more about Squaretalk](https://www.softwareadvice.com/call-center/innitel-predictive-dialer-profile/) **4.9** ([104 reviews](https://www.softwareadvice.com/call-center/innitel-predictive-dialer-profile/reviews/)) Free trial Free version Integrations Integrations Salesforce Sales Cloud WhatsApp +6 more +5 more +4 more Squaretalk's Best Rated Features 4.87Caller ID See All Squaretalk's Worst Rated Features 4.64VoIP Connection See All [Wildix](https://www.softwareadvice.com/voip/wildix-profile/) Wildix is a sales-oriented unified communications platform for businesses needing to serve customers faster across multiple chan...[Read more about Wildix](https://www.softwareadvice.com/voip/wildix-profile/) **4.7** ([209 reviews](https://www.softwareadvice.com/voip/wildix-profile/reviews/)) Free trial Free version Integrations Integrations Google Workspace Microsoft 365 +27 more +26 more +25 more Wildix's Best Rated Features 4.82Computer Telephony Integration See All Wildix's Worst Rated Features 3.0Task Management See All [SIPTRUNK.com](https://www.softwareadvice.com/voip/siptrunk-profile/) SIPTRUNK is a web-based SIP trunking reseller software designed to help businesses manage hosted voice services and unified comm...[Read more about SIPTRUNK.com](https://www.softwareadvice.com/voip/siptrunk-profile/) **4.7** ([118 reviews](https://www.softwareadvice.com/voip/siptrunk-profile/reviews/)) Free trial Free version Integrations Integrations 3CX +0 more +0 more +0 more [Bright Pattern](https://www.softwareadvice.com/call-center/servicepattern-profile/) Bright Pattern is a cloud-based contact center software solution which helps businesses manage multichannel service including in...[Read more about Bright Pattern](https://www.softwareadvice.com/call-center/servicepattern-profile/) **4.8** ([104 reviews](https://www.softwareadvice.com/call-center/servicepattern-profile/reviews/)) Free trial Free version Integrations Integrations Salesforce Sales Cloud Gmail +17 more +16 more +15 more Bright Pattern's Best Rated Features 5.0Automatic Call Distribution See All Bright Pattern's Worst Rated Features 4.71Call Recording See All [Readymode](https://www.softwareadvice.com/product/171343-Readymode/) Readymode is a cloud-based outbound customer engagement platform for call centers and sales teams. Our all-in-one platform empow...[Read more about Readymode](https://www.softwareadvice.com/product/171343-Readymode/) **4.6** ([142 reviews](https://www.softwareadvice.com/product/171343-Readymode/reviews/)) Free trial Free version Integrations Integrations Gmail HubSpot CRM +13 more +12 more +11 more Readymode's Best Rated Features 4.87Caller ID See All Readymode's Worst Rated Features 4.34Reporting/Analytics See All [OnSIP](https://www.softwareadvice.com/voip/onsip-hosted-voip-profile/) OnSIP Hosted OnSIP Hosted VoIP by Junction Networks is a cloud-based phone solution that offers businesses across various indust...[Read more about OnSIP](https://www.softwareadvice.com/voip/onsip-hosted-voip-profile/) **4.7** ([78 reviews](https://www.softwareadvice.com/voip/onsip-hosted-voip-profile/reviews/)) Free trial Free version Integrations Integrations HubSpot CRM Zendesk Suite +2 more +1 more +0 more OnSIP's Best Rated Features 4.83VoIP Connection See All OnSIP's Worst Rated Features 4.0Call Recording See All [Global Call Forwarding](https://www.softwareadvice.com/voip/global-call-forwarding-profile/) Global Call Forwarding is a provider of toll-free, international, and local phone numbers. Buy virtual phone numbers from more ...[Read more about Global Call Forwarding](https://www.softwareadvice.com/voip/global-call-forwarding-profile/) **4.9** ([54 reviews](https://www.softwareadvice.com/voip/global-call-forwarding-profile/reviews/)) Free trial Free version Global Call Forwarding's Best Rated Features 4.90VoIP Connection See All Global Call Forwarding's Worst Rated Features 4.50Activity Dashboard See All 1 [2](https://www.softwareadvice.com/voip/?page=2)[3](https://www.softwareadvice.com/voip/?page=3)[4](https://www.softwareadvice.com/voip/?page=4)[5](https://www.softwareadvice.com/voip/?page=5) ... [11](https://www.softwareadvice.com/voip/?page=11) ## Popular Comparisons [ Microsoft Teams vs Zoom Workplace ](https://www.softwareadvice.com/compare/101384-Zoom-Video-Conferencing/vs/397766-microsoft-teams/)[ GoTo Meeting vs Google Meet ](https://www.softwareadvice.com/voip/google-meet-profile/vs/gotomeeting/)[ Ringover vs RingEX ](https://www.softwareadvice.com/call-center/office-profile/vs/ringover/)[ VoIP.ms vs Nextiva ](https://www.softwareadvice.com/compare/2683-Nextiva/vs/185743-voipms/)[ Five9 vs Talkdesk ](https://www.softwareadvice.com/call-center/five9-profile/vs/talkdesk/)[ GoTo Connect vs Google Voice ](https://www.softwareadvice.com/compare/2766-GoTo-Connect/vs/171496-google-voice/) ## Your Guide to Top VoIP Software, January 2025 Software Advice uses reviews from real software users to highlight the top-rated VoIP products in North America. [Learn how products are chosen](https://www.softwareadvice.com/legal-page/frontrunners-methodology/) #### Explore FrontRunners - [800.com](https://www.softwareadvice.com/voip/800-com-profile/) - [CallTools](https://www.softwareadvice.com/call-center/calltools-profile/) - [Callture](https://www.softwareadvice.com/voip/callture-profile/) - [CommPeak VoIP Service](https://www.softwareadvice.com/voip/commpeak-voip-service-profile/) - [Convoso](https://www.softwareadvice.com/voip/safesoft-contact-profile/) - [Emitrr](https://www.softwareadvice.com/call-center/emitrr-profile/) - [FreeConferenceCall.com](https://www.softwareadvice.com/collaboration/freeconferencecall-profile/) - [Genesys Cloud CX](https://www.softwareadvice.com/call-center/genesys-contact-centre-profile/) - [Google Voice](https://www.softwareadvice.com/call-center/google-voice-profile/) - [GoTo Connect](https://www.softwareadvice.com/voip/goto-connect-profile/) - [Intermedia Unite](https://www.softwareadvice.com/voip/intermedia-unite-profile/) - [Kixie PowerCall](https://www.softwareadvice.com/call-center/kixie-powercall-profile/) - [Nextiva](https://www.softwareadvice.com/product/2683-Nextiva/) - [OnSIP](https://www.softwareadvice.com/voip/onsip-hosted-voip-profile/) - [Ooma Office](https://www.softwareadvice.com/voip/ooma-office-profile/) - [RingByName](https://www.softwareadvice.com/call-center/ringbyname-profile/) - [Ringover](https://www.softwareadvice.com/voip/ringover-profile/) - [Squaretalk](https://www.softwareadvice.com/call-center/innitel-predictive-dialer-profile/) - [Talkdesk](https://www.softwareadvice.com/call-center/talkdesk-profile/) - [uContact](https://www.softwareadvice.com/call-center/ucontact-profile/) - [UJET](https://www.softwareadvice.com/telemarketing/ujet-profile/) - [Ultatel Cloud Business Phone System](https://www.softwareadvice.com/screen-sharing/clarity-business-phone-system-profile/) - [VoIP.ms](https://www.softwareadvice.com/voip/voipms-profile/) - [VoIPstudio](https://www.softwareadvice.com/contact-center/voipstudio-profile/) - [Weave](https://www.softwareadvice.com/product/158992-Weave/) “Usability” includes user ratings for Functionality and Ease of Use. “Customer Satisfaction” includes user ratings for Customer Support, Likelihood to Recommend and Value for Money. Reviews analysis period: The reviews analysis period spans two years and ends the 15th of the month prior to publication. Every business requires communication within the organization and with customers to achieve their business goals and operations. Technological advancements have redefined how employees connect and collaborate, and interact with customers. Nowadays customers look for a fast and unified way of reaching out to support staff or your employees want to reach out to their team members to resolve issues. When you make a phone call using a traditional phone system or a landline phone it is difficult to settle disputes in a timely manner as you need to jump between applications, put customers on hold, or call them back to answer their questions. Voice over Internet Protocol (VoIP) systems, or IP telephony, converge all forms of communication such as emails, phone calls, video calls, and conference calls, to the internet. VoIP call technology allows users to connect from home offices and abroad, and remotely utilize the voice, fax, and data services of your office via your intranet. Given the many options available on the market, choosing the best VoIP service for your business is important. To help you figure out how to find the tool that matches your business needs, we’ve created this buyers guide that has all the essential information relating to VoIP software. Here’s what we'll cover: - [What is VoIP software?](#WhatisVoIPsoftware) - [Common features of VoIP software](#CommonfeaturesofVoIPsoftware) - [What type of buyer are you?](#Whattypeofbuyerareyou) - [Benefits of VoIP software](#BenefitsofVoIPsoftware) - [Key considerations](#Keyconsiderations) - [Market trends](#Markettrends) ## What is VoIP software? VoIP (**Voice over Internet Protocol**) software, also known as internet telephony, IP phone, or internet calling, is a solution that enables the transmission of voice telephone calls and other multimedia content through internet networks. With a VoIP service, the voice of the caller is converted into digital packets, compressing the voice signals. These are then encoded into digital signals and transmitted to the receiver via an IP network. At the receiver’s end the digital signals are decoded and converted back to audio signals. Unlike public switched telephone networks (PSTN), which uses a landline and circuit switched telephony between two points for the duration of call, a VoIP call can be made from any device over the internet. This can be from one phone to another or from a computer to a phone. ## Common features of VoIP software The features vary by product or vendor but most VoIP phone systems have the following in common: [Conference calling](https://www.softwareadvice.com/voip/conference-calling-comparison/) Facilitate virtual conferences that connect multiple people remotely over the phone. **Online voice transmission** Convert your voice into a digital signal, compress it, and send it over the internet. On the receiving end, the digital data is uncompressed into the sound that can be heard through a headset or speakerphone. [Call monitoring](https://www.softwareadvice.com/call-center/monitoring-comparison/) Listen to agents’ calls live to track and improve their performance with the goal of improving customer interactions. [Call recording](https://www.softwareadvice.com/call-center/call-recording-comparison/) Capture or record audio and screen activity associated with phone calls between a customer and an agent. These recordings can be stored, retrieved, evaluated, and assessed for business needs. **Call routing** Place incoming calls in a call queue and distribute these calls to the specific agents based on a predefined set of rules and criteria. **Call screening** Identify incoming calls, such as access to customer caller ID and number of the caller, to decide what action to take and how to initiate the conversation. **Voicemail transcription** Convert audio voicemail messages into text format, which can be sent to the user via email or text message. It is also referred to as ‘speech to text,’ ‘voice to text,’ or ‘voicemail to text.’ [Session initiation protocol (SIP) trunking](https://www.softwareadvice.com/voip/sip-trunking-comparison/) Enable users to make and receive phone calls over the internet to anyone in the world with a phone number, over the internet. ## What type of buyer are you? Before purchasing a VoIP phone system, you should assess which buyer category you belong to. The majority of buyers fall into the following categories: - **Small and midsize businesses (SMBs) (up to 500 employees):** Buyers in this category are companies that serve a small market and don't have many clients/customers. They often have a strict budget to invest in technologies and hire employees. Due to their limited budgets, they face the challenge of managing front desk operations and reducing customer frustrations. VoIP software can be cost-saving for such businesses as they do not require separate landline phones or telephone hardware. All they need is an internet connection to communicate with their customers. They should opt for a software that can transfer and forward calls to personal cell phones, for office, or working remotely. A VoIP system with basic features such as call screening, call routing, automated attendant, and call analytics will be helpful for such buyers. This will help maximize communications across phone systems and simplify customer journeys with better collaboration. - **Large enterprises (over 500 employees):** Unlike SMBs, large enterprises have a complex business environment with a large customer base. Due to the large customer base, customer service agents end up getting huge volumes of queries through different channels such as via phones, emails, text messages, and so on. They need software that can route these huge inbound and outbound calls to different agents and manage calls efficiently. A fully featured VoIP platform with conference call, video meetings, and instant messaging features would be beneficial for such buyers. This can help them increase productivity by answering customer questions and communicating with suppliers, clients, customers, and co-workers from anywhere in the world. ## Benefits of VoIP software Listed below are some benefits you can expect from using a VoIP phone system: - **Better communication:** Communication is an integral part of any business whether you are communicating internally with your employees or externally with your customers. VoIP phone calls provide a means of unified communications with your customers by sending/receiving faxes and documents, placing international calls, and more, which can all be done from one device. Moreover, employees can use the same number on their desk phone, laptop, desktop, smartphone, or tablet, which can help address urgent matters from anywhere. - **Higher scalability:** As your business grows, so will your employees, offices and customers. A VoIP solution will grow with your business. Unlike traditional phone systems, you do not need an extra phone line, or separate numbers for new employees (saving you from the cost of buying any expensive hardware). Scalability functionality of such software allows you to expand the number of VoIP lines without downtime to the phone system. - **Improved security:** Encryption, identity management, and call screening features of VoIP software can help you mitigate security threats such as fraudulent phone calls to employees. VoIP provides end to end encryption of calls which makes it difficult for hackers and telecom providers to access your communications. ## Key considerations - **Custom mobile applications:** The workforce is now shifting towards a remote working model, which requires companies to deploy software that can run on their employees’ mobile devices. Make sure that the VoIP system you choose offers a mobile app with robust feature set including security, call screening, and voicemail services. - **Third-party integrations:** Integration capability of software allows you to add features and tools to your business processes to respond to market demands quickly. App switching or jumping between applications to send a message, view customer data, or record conversations after the call can be a time consuming task. The VoIP service that you decide to invest in should integrate with your already existing platforms such as [help desk software](https://www.softwareadvice.com/help-desk/) and [customer relationship software (CRM) software.](https://www.softwareadvice.com/crm/) This way your support agents can call customers with a single click from the CRM app, record phone conversations and transcribe them automatically, and pass data back and forth between the systems whenever required. ## Market trends Here’s a market trend to keep in mind when selecting a VoIP phone system for your business: **5G communications will enhance the VoIP market:** As the VoIP technology is changing how businesses communicate with ultra high definition video meetings, and virtual reality functionalities, the need for a stronger bandwidth has risen. [5G networks](https://joon.us/what-aspects-of-voip-will-lead-the-growth-of-the-industry/) provide the ability to make high quality uninterrupted calls from around the world. A VoIP provider who implements this upcoming technology can offer faster speeds, greater network efficiency, significantly lower latency to improve response time, enabling individuals and businesses to have instantaneous communication with co-workers or clients. **_Note:_** _The application selected in this article is an example to show a feature in context and is not intended as an endorsement or recommendation. It has been obtained from sources believed to be reliable at the time of publication._ ### Related VoIP Software - [Audio Conferencing Software](https://www.softwareadvice.com/audio-conferencing/) - [Call Accounting Software](https://www.softwareadvice.com/call-accounting/) - [Call Center Software](https://www.softwareadvice.com/call-center/) - [IVR Software](https://www.softwareadvice.com/call-center/ivr-system-comparison/) - [Telecom Expense Management Software](https://www.softwareadvice.com/telecom-expense-management/) - [Telephony Software](https://www.softwareadvice.com/call-center/computer-telephony-integration-comparison/)