We have been able to recognize bottle necks and improve our efficiency while moving our inventory through all necessary steps.

Rapid Recon was the missing link for our company in streamlining and joining together our two teams (sales and service). It provides one location that everyone can turn to for information and makes communicating across the company effortless. The customer service is phenomenal, with quick turn around times and solid fixes. The program is customizable enough that we have tailored it to our company over the years of using it.

As with everything there is a learning curve but nothing was insurmountable. And now I can say that I have no negative opinions on Rapid Recon.

We always get prompt customer service when we need a change to our layout.

We appreciate how user friendly it is, and easy to use for all our staff members. Being that it's web based, it can be utilized on any computer or hand held devise.

There is a lot of unused features that pertain to a Car Dealership vs a Collision repair shop, but we understand that the main target audience.

OVERALL THIS SOFTWARE HAS HELPED US TO MANAGE AND IMPROVE OUR RECON PROCESS

THIS SOFTWARE IS EASY FOR ANYONE TO LEARN AND USE

SINCE THE LAST MAJOR UPDATE WE HAVE A LOT OF ISSUES WITH LOCKUP AND FREEZING. ALSO THE SPEED HAS SLOWED GREATLY IN THE SAME TIME FRAME. WE DO NOT LIKE THAT THE CLOCK CAN NOT BE RESET ON A VEHICLE THAT WAS HERE, SOLD, AND THEN TRADED BACK IN, DUE TO THE FACT THAT WE USE THE LAST 8 OF THE VIN FOR OUR STOCK NUMBERS.

i love using this application

The thing i love most about this product is how i can easily track what step my vehicles are in.

picture taking process during initial intake takes too long to load

You can't maximize profitability at any dealership without being excellent at buying & selling used cars. And you can't be excellent at selling used cars if you aren't efficient at reconditioning them. Rapid Recon provides our dealerships with an affordable and very intuitive solution to help us recondition our inventory quickly and efficiently. If your goal is to grow your used car department to where it truly is maximizing its true potential, you simply can't do it without Rapid Recon.

*User Friendly, even for people that run from basic technology *Intuitive *Interface for Service, Sales and Vendors *Make following a vehicle through recon seamless and smooth *Identifies roadblocks, delays and hurdles that might be otherwise hard to identify

*Flipping between locations can be clunky *A "group level" hub might be a great idea for locations w/ multiple locations

It took me a little time to buy into for our recon process. Once I did, I was all in and won't go back.

Best features of the software are: -time stamps and day/hr tracking -creating and customizable steps -reports

What I would like to see: -Limited view based on store role. Example: Salesperson can only see steps 5,10, and 15 -assigning to an indiviual user within the step

For the most part very good experience. I consider it to be a great program.

Ease of use, accountability, report generation and all of the other functions that we use.

Would like to see the ability to forward and estimate with photos. I buy several cars per month for our dealership and on occasion have to Arbitrate something on the the vehicle purchased. When submitting an arbitration, I have to send photos and detailed repair/damage estimate for reimbursement and Rapid Recon makes this part of my functions very time consuming. Also would like the ability in real time to edit vehicle information such as stock #s and other items without deleting the entire car 1st or waiting for the program to scrape our DMS for the changes.

ORGANIZATION YOU RE ONLY AS GOOD AS THE TOOLS YOU USE! I'M A PROFESSIONAL!

KEEPS IT EASY TO LOCATE ANY UNIT IN OUR INVENTORY, SENDING TO USED CAR MANAGER TO APPROVE RECON AND BACK TO THE SHOP IIN NO TIME!

IT SHOWS US WE NEED MORE TECHS! SOME REPORTS COULD BE EASIER TO FOLLOW.

I frankly cant imagine doing business again without Rapid Recon! It changes everything!

Ability to track vehicles through reconditioning process. Also able to track vehicle for other processes as well. Easy to use and reliable.

Inability to have a vehicle reside in more then one step at a time. It would be nice to be able to set a vehicle for sublet work (windshield replacement for example) but also still have the vehicle in another step such as inspection or detail.

I really like it, because it makes my job easier, faster and more organized, which is the most important to me in a company. Support team usually replies fast and it has the main functions a Recon needs to make our kind of business running.

It's easy to use and a must for our type of business.

A few features that look simple, like undeleting an user, took some time to be created;

By using Rapid Recon we solved the following business problems: 1) Where's this vehicle? Where's the key? How far along the inspection progress is it? When will it be ready to sell? How much did it cost to get it to the Front Line. Basic stuff but time consuming and distracting to constantly be answering these questions. Now with Rapid Recon Sales/Service staff and management can simply check their PC or phone for the info they need. 2) Info is in real-time and comments/notes remain a permanent record. 3) The Reports available in Rapid Recon are a great tool for productivity analysis and planning. VERY positive experience with Rapid Recon. It works!

Impactful features of Rapid Recon have been: 1) the ability to customize Steps to match our existing teams, departments, physical locations and established nomenclature. 2) quickly review, modify and revise Work Items (estimates) by multiple staff and management in different locations. Yes, Rapid Recon has proven to be very easy to use from the very start. It was simple to integrate into our business processes.

Like to see the ability to start a new estimate while still preserving an existing one. For example: a vehicle gets traded in a year after an inspection/estimate is completed. A NEW inspection/estimate will be completed. Don't want to delete the existing estimate to make room for the new one.

I am able to organize my business in such a way that I can provide individual attention to each of my stores without losing our minds trying to remember it all and keep it all straight.

We now have a unified program for all our stores, which I love. We are a single department that services over ten stores, so having one screen to focus on keeps us sane in the midst of the chaos.

Gaps are present in the application. Stores at our different locations do not always have real-time visibility into the status of the vehicles, which further adds to confusion.

easy to use, easy for new users. time and date stamps,

reports wont pull most of the time, need better breakdown and more info on reports, would LOVE custom reports. Daily lag and crash issues on the hour. would like ability to add our own buckets not have to call tech support, better area for notes, ability to highlight curtain cars to move through faster, box showing last cars you were in(waist of time to go into log) Ability to print bar code stock stickers out of rapid

Very good and I love this product.

Very easy to use and helpful in locating cars and moving them through our recon process efficiently.

When looking for new cars on the front line when we print out reports you can only see exterior color and trim level. I would love to see exterior, trim level, and interior color so my sales reps could locate the correct cars faster.

Overall I would highly recommend Rapid Recon to anyone seeking a tool to move vehicles through the process and keep track of them in real time on the lot.

We are in the automotive dealership and we use this daily for New and Used cars. This is a great tool for mobility and PC. I love the fact that we can scan Vin's and it GEO tags the location of the cars and we can keep everyone updated with pictures and notes in real time.

I would love for the Rapid Recon software to integrate in with our keytrack software. If we could locate vehicles faster or have up to date GPS location on our phones without having to scan the vehicles that would help immensely.

Ive solved the location of vehicle problems, keeping updated on vehicle sales and where the progress of a car is going or doing and knowing exactly how long a particular car has been in inventory and making a different in finding the many vehicles that were very difficult to find.

I Honestly like the ease of access through the app itself scanning different VINS of the vehicles and find vehicles and knowing exactly where they are at in certain locations and where you can customize certain attributes of the car and knowing where to be guided in the app itself can be very useful!

I do not like that there are so many different sections for separate departments when it should all just be complied into one, to small categories instead of separate departments then multiple categories

The ease of access to information that saves time. Things like dead batteries, cleaning process and the overview of a vehicle through the shop/service department.

Rapid Recon has simplified the process or "processing" inventory. My inventory management was simplified overnight with the addition of Rapid Recon. Once you get used to using the site it's smooth, informative and time effective. From our lot porters to the final and final delivery information information is readily available

Takes a little getting used just like any other site, but once you get used to using it it is smooth

Overall I am satisfied with the product.

I like the cycle time data and the detailed reporting. Integrating into this system was fairly simple and not that time consuming.

I have discussed some concerns with RR representatives. Most were resolved, others they are still working on and have not provided feedback as of yet.

It's pretty decent. It needs to be rolled out to our sales people better they are always asking questions about cars before looking in rapid but that is training on our end.

I like that the sub sections on the left of the home screen literally tellys you every step that you have at a dealership and the search functions allows you to search for vehicles in and out of workflow.

Sometimes if you do not click the + button when adding notes the notes disappear but that is kind of understandable we should be doing it the right way and not trying to skip a step.

Our biggest benefit is making sure each vehicle reaches the lot the quickest way possible. It also helps every one know what repairs will be done to the vehicle and when it will be done. Saves alot of time for each person.

The system is great for watching all of our new and used vehicles go thru the process to be ready to sell. We never lose a vehicle in the system and everyone has access to follow the process. The software is very easy to use.

I do not like that it counts Sundays as a repair day, by adding that day it appears like it is in the shop longer

I like that every department is held accountable. The reports are very helpful to assess the issues that we have in our reconditioning process. Customer support has always been very responsive and helpful. It's nice to talk to a real person. I don't enjoy talking to a chat bot or someone in a different country that doesn't understand the product.

Getting everyone on board to move everything around was difficult at first, but that would be the worst thing about any similar product as well.

Rapid recon has allowed the Management staff to know exactly what's being done to the vehicle and the costs involved.

it allows my whole team to know exactly which stage a vehicle is in.

Minor issue: When I look at a vehicle to find out status and want to look and the next vehicle, i will hit the search icon and type in the stk#. I'll do that to several vehicles and before I know it I will have 10 tabs open. It's not hard to close but I've never had a situation where I needed to have several tabs open at the same time.

The ease with which I can keep an eye on the inventory flow for our used vehicles. At busy times we have 30-40 vehicles in the various reconditioning stages and this app helps us keep track that nothing slips through the cracks.

There was an issue where Frontline vehicles would occasionally get bumped out of the active part of the app even though the vehicle was still in our inventory. However, it is possible that issue has been addressed as I have not noticed it of late.

Rapid Recon allows us as a company to communicate what is needed and where the vehicle is in the process of preparation for sale. It also allows us to share the money we have invested in the vehicle to the prospective owner building value in the vehicle and us as a place to do business

I love ability to communicate Rapidly between departments

It would be great to be able to have the technicians video their inspection along with or taking specific pictures of needed repairs to show a before and after to the future prospective owner

It helps with accountability in the recon process

It helps everyone in the company know exactly who has the car and what step of the recon process it's in.

When we change location we have to log back in, and sometimes it doesn't change.