But like magic I started getting responses  to my emails - that was all I had to see, if we get people using it, and we aren't even asking them to, what a great endorsement.

Great team building resource. Employees battle for the WOW ratings.

No dislikes, Earlier I had a issue with the website, the server gets down frequently, hope this problem will be solved.

Easy to use and a valuable way to collect customer feedback.

Great tool as part of a larger tool kit to measure team member success or need for improvement.

How can I fix something when I do not know why or who gave me a bad review.

It is an effective tool to reinforce work. Hively seamlessly manages workforce and enhances strategic recognition which results better communication and responsive customer feedback.

It helps provide a very accurate reflection of an organization's customer service based on the feedback received from its users.

Very happy to collect feedback that I can transfer to my other customer interface points including business cards, website, social media, email campaigns.

Great way to keep track of employees customer service.

I love the simplicity  of this product and ease of use.

We'be also been able to use the positive feedbacks for referrals. The staff love knowing that their work is appreciated and the clients like how easy it is to use.

It's nice to be able to share what a great job they are doing directly from customer feedback (and, not just from hearing it from me.).

Hively is interesting enough to keep your attention through its smart video organizational tactics and interesting popular feed as well.

It provides yet another platform for someone to say they are dissatisfied, however unless they provide me with a reason or example, there is nothing I can do to change.

We struggled with a clumsy and awkward review system and were looking for something that would encourage our users to give us feedback. Our old system was so bad - we had about a 10% response rate.

However, it ran it's course for the time with my company. It was a useful experience, however not being able to find out why someone was unhappy was difficult to swallow.

It's  structure is boring and most bothersome part is that it allows only few file formats.

It has more features and is more sophisticated than Google's tool for surveys. It's integration with MailChimp is a top feature.

Good Product With Good Algoritham. Provides Needful Tools To Analyse The Insights Also To Get A Good Understanding About Customer Expectations.

The first beautiful thing I like is that their website and the mobile application are very responsive and have a great user interface that enables us to complete tasks in a short period of time.

Ease of use, it was an easy set up and login and the interface was easy to navigate but also had fun colors that caught the eye.

I am unable to specifically Identify any features of this product that I am unhappy with or that do not add value.

Overall, I believe it is a great value for the money, with the features it provides. I have recommended it to a few friends and once they get over the learning curve they too love it.

Inability to change your survey after it has been submitted can be frustrating for some users who made a mistake in their feedback.

Excellent product, great features and functionality for paid subscribers, integrates well with other platforms.

It makes it so easy to choose a template and edit the questions. I also love the layout of the results - they are easy to read at a glance and are formatted great.

I have realized that Surveymonkey helps me and my team to better understand the metrics that we plan our work around. It’s very easy to use and pleasant to set up.

The ability to make custom question surveys is very powerful in this package. Tracking of answers and reporting is the best.

Ease of use, clean and modern look, ability to integrate with other software. Price was better compared to what we were using before.

That's something I hate about it, first you waste your 2 3 minutes telling them who you are, and then they just put a small message on blank screen that you're not qualified.

Customer Support, when you pay for the top tier, is responsive and polite. Other than that, this whole service is for the birds.

Overall surveymonkey is good. It has good integrations with other software too.

We used to use Survey Monkey every three months to send out survey for our transformation challenge (our community would vote on whom should win) it is easy to use with lots of great features.

Suddenly, the $5/month option was nowhere to be found. Horrible way to rip people off just as they are frustrated enough to get their survey out.

I have had an overally very positive and pleasant experiencing SurveyMonkey. I love that it is a free software, it is userfriendly and there is live tech support when the user may need it.

At times if your signal is weak your and your survey is interrupted i have lost infirmation and needed to start all over again.

I love that they offer a very generous free version to help you get started if you're just starting out on a low budget and then you can grow your account as needed. That is something I value highly.

Our only recourse is to dispute the charge through our credit card company. This was beyond disappointing.

Overall, I like the features they provide and getting creative with my surveys, I am just not a fan of the pricing.

I like this software ,its a great way to communicate and stay up to date with the pandemic and donate to organazations for a great cause.

Overall, this is a good product. The biggest pro of this software is the ease of use and ability to easily share with others to complete the survey.

It could be difficult to go back and forth and it required time and patience to go back and forth if I accidentally messed something up.

US Dollar

Hively is a cloud-based customer feedback solution for small, midsize and large enterprises. Primary features include real-time feedback collection, rating collection, customer happiness alerts, team performance leaderboard and rewards management. It allows users to insert their personal rating link or snippet in the email signature, CRM, website and ticket tracking systems.


Hively allows customers to provide ratings and comments using a one-click option. The team members are awarded points for each rating they receive. The leaderboard feature allows users to review team ratings/ scores and rank the high performing team members. Hively offers integration with email solutions, CRM applications and ticket tracking systems. Some of these include Outlook, Gmail, Yahoo, Zendesk, Desk, Help Scout and SalesForce, etc.


It is available in a monthly subscription pricing option. Support is offered via email. Other help options include knowledge base, FAQs and customer service tips.



LongDescription

Rewards Points

Peer-to-Peer Recognition

Manager-to-Employee Recognition

Mention Management

Survey/Poll Management

Complaint Monitoring

Social Recognition

Feedback Management

Recognition Tracking

Rewards Catalog

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Hively

Documentation

SurveyMonkey is a cloud-based survey tool that helps users create, send and analyze surveys. Users can email surveys to respondents and post them on their websites and social media profiles to increase response rate. Users can run customer satisfaction surveys to get feedback on products and services, and they can send employee engagement surveys to understand employee satisfaction within the company. The tool allows users to send surveys and check on results from a mobile device.


SurveyMonkey helps users reduce data bias by using question, page, block and order randomization. It provides users with multiple question types including video, matrix, rating, star, slider, A/B testing and ranking questions. Users can personalize respondent experience with advanced survey logic, branching, question and page skip logic and advanced piping. Users can use survey templates or access question banks to prepare surveys.


SurveyMonkey allows users to customize their surveys by adding logos, themes and corporate colors. Pricing is per month. Support is provided via email and phone.



Commenting/Notes

Real-Time Analytics

Engagement Tracking

Surveys & Feedback

Skip Logic

Customizable Reports

Access Controls/Permissions

URL Customization

SSL Security

Sentiment Analysis

Conditional Logic

Customizable Fields

Collaboration Tools

Template Management

Data Import/Export

Randomization

Email Distribution

Email Marketing

Multi-Channel Data Collection

Real-Time Data

Question Piping

Benchmarking

Question Library

Question Branching

Social Media Integration

Email Management

Visual Analytics

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Customizable Questions

Reminders

Customizable Templates

Live Results Sharing

Online Polling

Multi-Language

Support Audio/Images/Video

Customizable Branding

Reporting/Analytics

Trend Analysis

Customizable Forms

Data Analysis Tools

Third-Party Integrations

Survey Builder

Mobile Survey

Multi-Channel Distribution

Offline Response Collection

Search/Filter

NPS Survey Structure

Performance Metrics

Data Capture and Transfer

Mobile Access

Real-Time Notifications

Forms Management

Workflow Management

Autofill

Forms Creation & Design

Drag & Drop

Process/Workflow Automation

Web Forms

Text Analysis

Text Fields

360 Degree Feedback

NPS of Customers

Pulse Surveys

Customer Experience Management

Website Integration

Data Visualization

NPS of Employees

Ratings/Reviews

Real-Time Reporting

Single Sign On

Interactive Content

Multiple Question Types

Quizzes

Customer Segmentation

Multi-Channel Communication

Predictive Analytics

Dashboard

Customer Journey Mapping

Tagging

SMS Messaging

Customer Database

AI/Machine Learning

CES Survey Structure

CSAT Survey Structure

File Storage

SurveyMonkey is available across Individual, Team, and Enterprise plans:

Individual - 
Premier Annual: $67.96/month
Advantage Annual: $27.17/month
Standard Monthly: $12.22/month

Team - 
TEAM ADVANTAGE: $21.07/month
TEAM PREMIER: $51.66/month

ENTERPRISE - Please contact SurveyMonkey directly


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