All Typeform Reviews
1-25 of 837 Reviews
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Jonathan
Unspecified
Used more than 2 years
OVERALL RATING:
5
Reviewed December 2020
Great UI
Ali
Verified reviewer
Marketing and Advertising, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
Typeform Makes Complex Automations Easy
Our team and clients love how easy and fun Typeform is to use! We get great feedback on the experience!
PROSWe love using Typeform to simplify automations. We have a client that we needed to create a vetting process for securing a rental. We created an automated form to approve them for a rental and direct them to the appropriate rental to purchase based on membership level/event needs. The best part is Typeform integrates well with many of the other platforms we are using! We've set up several direct connections and zaps!We also use Typeform as a lead generator and for fun customer experience activities for our clients.
CONSWhile Typeform allows for the best design experience out there, my only wish as a designer is that we had a little more flexibility on font sizes/question placement on the slides. However, not a dealbreaker and many design work around options.
Reason for choosing Typeform
Typeform allows you to create a fun user experience and create an unlimited amount of automations.
Reasons for switching to Typeform
User experience -- Typeform is so much more fun and you can create so many custom automations that Google does not allow!
Vendor Response
Thanks for the review, Ali. We're thrilled to hear you love using our platform and are happy with our current offering of integrations. We'd love to learn more about how we're helping you and your team with your day-to-day projects. If you're open to chatting and sharing your story with us, please reach out to us at: customerevidence@typeform.com
Replied October 2023
Yasin
Food Production, 201-500 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed September 2023
Fantastic tool for designing good looking and effective forms
Typeform's a very handy tool for setting up complex forms for data entry. We mainly use it to capture field data, but since we started using it, we've seen so many areas where it could make our processes better/easier. I think it's a very handy tool to have regardless of industry or size of your business
PROSThe mobile usability is it's best aspect by far. We mainly use it to capture data on the field and being able to use it smoothly on mobile is a huge relief. I also really like how extensive the template library is. We haven't had to design a form from scratch so far
CONSIt has very limited PDF editing features. It would be good to have basic e-sign elements as well for PDF forms
Reason for choosing Typeform
The price was a big consideration for us and Typeform has the best pricing options for the submissions we receive
Reasons for switching to Typeform
Google Forms didn't go past very basic forms, mainly for one-off use. We needed more advanced form fields, so we decided to make the switch.
Rupa
Hospital & Health Care, 51-200 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed June 2024
Its an easy to use survey platform
Its easy to use. Can create and customise a form in a few clicks. The UI is intutive .
CONSCreating translated surveys in typeform is a little tricky
Adrian
Verified reviewer
Used free trial
OVERALL RATING:
1
Reviewed October 2014
Disappointed; significant number of results lost
Typeform don't make it obvious, but they do NOT store partial or incomplete results. In my survey over 120 people started the survey, only 55 completed it. Partial responses would still have been hugely valuable to me, but they're not available with Typeform. They ARE available with SurveyMonkey. I wrote to TypeForm with feedback. Their response "About the issue with not-saved responses, it's the kind of confusion we try to avoid, asking users to test carefully their typeforms before using them..... we are not looking to implement this feature in the near future" So a warning to people: If any response (partial or full) is valuable to you in a survey, please be aware that TypeForm doesn't store the results until the final page where the person clicks "Submit".
PROSBeautiful looking surveys, easy to setup, fantastic analysis tools.
CONSDoesn't save partial responses. Some concern, as 3 seperate people reported not being able to submit at the end.
Vendor Response
Hi there, Thank you for your feedback. There is an issue around the legality (and morality) about storing answers a respondent gives before submitting. In paginated surveys such as those built with SM, the respondent needs to click on a "Next" button to go to the next page of questions. And in case the survey only has one page and the respondent does not click "Done", SM does not save the answers either. To improve your completion rate, apart from applying a design or making colors and images fit your brand's, make sure to use picture choice and multiple choice whenever possible. Also use Long Text fields only when absolutely necessary and try to keep your survey as short as possible. The average completion rate our users are getting is 55% (which is considered high in the online survey industry) and we've seen some typeforms which follow these guidelines get completion rates as high as 80%. It's unfortunate you only realized we don't save non-submitted answers after publishing your survey, and I'm truly sorry about that. If there's anything I can help you with, don't hesitate getting back to me. Pedro
Replied October 2014
RACHEL
Retail, 1 employee
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
The easiest survey tool yet!
Exceptional. I migrated from Jotfform and could not recommend Typeform more.
PROSIt was ridiculously easy to set up; whether I chose to do it on my own entirely or go through the .ai generator which created an entire survey for me based on just one descriptive paragraph. Just about hands and the analytics are so simple to review!
CONSThe only difficult part that had me reaching out to support was how to set up email notifications for each form submitted.
Atour
Research, 51-200 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed November 2023
Superb selection of templates and integrations.
Because of its sophisticated branching and conditional logic, I can design customized routes for responders.
PROSWith Typeform's user-friendly drag-and-drop builder, anyone can easily design visually attractive surveys and forms. With so many pre-made templates at my disposal, I can get started right away and customize each form to meet our unique requirements. I can keep our forms looking professional and match our organization's identity using our custom branding options.
CONSThe cost is somewhat exorbitant. The responses received from the customer service staff could be better.
Reason for choosing Typeform
The ease of integration of Typeform with well-known third-party applications improves productivity.
Reasons for switching to Typeform
Although sometimes challenging to utilize, generally simple to figure out.
Nika
Design, 1 employee
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed December 2023
TF is the best pal for collecting responses
Overall, TF is my go-to tool when I need to collect any kind of answers. My clients also ended up using it after my recommendation...
PROSI enjoy that TF lets me customize my forms to detail (also in other languages). The user interface is straight-forward, easy to understand from the beginning. That I can easily integrate with other tools I use.
CONSDefinitely the price and how slow it is on loading. I didn't know that I had to set up the integration with Notion before receiving answers...
Reasons for switching to Typeform
Google forms is not customizable (or very little), has obsolete feeling to it and is very boring.
Anonymous
2-10 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
4
Reviewed December 2023
I love the free version, hence got the paid one!
Very clean, elegant user interface. Can be easily embedded into websites too.
CONSI think they can have much better reporting and analytics
Reasons for switching to Typeform
Google Forms seemed very primitive and the question types are limited, especially for surveys
Pedro
Verified reviewer
Information Technology and Services, 2-10 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed February 2024
A "must use" platform to generate intuitive and simple forms
The fact that any type of user, even without any experience, can quickly learn how to setup a form it's a very strong point. The fact that we, we advanced users, can customize a complex form it's also very good and then having integrations it's top.
CONSI can't actually think in much to say of cons, but if I forcedly had to chose one, I would say probably pricing to access some features. Maybe balancing it differently but it's very good the way the platform is setup anyway.
Reasons for switching to Typeform
It's easier and faster to setup. Mostly for non-experienced users.
Stephen
Apparel & Fashion, 1 employee
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed June 2024
Love using Typeform!
It was excellent. We used Typeform for a lead generation form for our brand ambassador funnel (integrated with Klaviyo)
PROSThey made it very easy to build and design forms, and set up custom automations.
CONSCustomer support was a tad slow responding to our inquiries. Likely because of how busy they are.
Nadia
Health, Wellness and Fitness, 1 employee
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2020
Beautiful, online forms in a highly user-friendly format
Typeform has allowed me to present beautiful surveys to my clients so they can share their thoughts, opinions and needs. It's pleasant to use, both for me and for my clients, and it's fun and fresh in the design and style. I have also been able to get further insight into the data collected thanks to the Typeform analytics dashboard. It's great to have a tool I can use when I need to rapidly create and publish a survey and engage my customers in completing it! I can rely on its well-thought out features and analytics tools.
PROSI love how the forms work for the user: they're original, nice looking and highly functional. When someone fills out your questionnaire, they see each question individually. Once they answer it, they hit "enter" and they see the next question. The forms are very nice looking, with a good color scheme and font--it's definitely eye-catching and helps the user to focus on the question on the screen. Typeform looks professional and is an excellent way to gather information from your clients or anyone else you need to survey. It's also easy to create the survey itself and equally intuitive with its drag and drop style. The one-question-at-a-time format also helps to increase the number of completed forms, as it's not overwhelming, like a page of questions might be.
CONSThe price is reasonable but definitely adds another cost to your business for a single service that could be replaced by a free product. It is, however, worth the price if you regularly use surveys in your business. For those who'd like to add a logo or other additional business-specific designs, Google Forms would be a better bet as Typeform's branding possibilities are minimal. For my business I think Typeform is ideal, presentation-wise, but I have thought about how it might look less professional depending on whom I'm surveying (for example, very formal or traditional clients).
Reason for choosing Typeform
The look of Survey Monkey is not as modern and timeless. It's also a little clunkier to use and re-organize surveys. Overall, Typeform is much more functional for entrepreneurs, particularly thanks to its powerhouse analytics tools. In that regard, Survey Monkey cannot compete, and this was the main reason I chose Typeform over Survey Monkey.
Mark
Verified reviewer
Computer Software, 2-10 employees
Used monthly for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed April 2021
Great product, but focused more on aesthetic than functionality.
Overall, I'm generally satisfied, but there's room to improve on the functional end. Their #1 differentiator is this conversational, one-question-at-a-time concept, but it is not always the right approach, and they should allow a mix of approaches.
PROSTypeform has a very nice feel. The experience for the end user is very clean and has a nice aesthetic. If you're trying to look modern and want to have a nice look and feel, Typeform is a big step up from Google forms. Also, if you are creating a survey or form for OTHERS to use, it is great.
CONSThere are some usability deficiencies that were frustrating. For instance, if I want to ask you to stack rank 5 options, I have to create 5 questions, and then present the previous answers, for each one. It's a hack that works, but it's not very smooth and it's a LOT of work for the admin. Also, the surveys ONLY work for external users. For instance, I cannot use it with a mix of direct and indirect interviews in which some are answered by the user and some are answered by me on their behalf. Not only can I not update answers for a user, but I cannot answer questions on behalf of another. Frankly, NONE of the survey tools support this, so the only solution is to build a database in a No-code or Low-code solution like ZohoCreator or others. I think Survey tools should allow the surveyor to insert answers.
Reason for choosing Typeform
Our top reason for Typeform was the aesthetic. Functionally, it was comparable to Google, but the aesthetic was much better. Ultimately, I'm not sure it was worth the cost. SurveyMonkey did not standout.
Reasons for switching to Typeform
Typeform was the preference of our Designer, who wanted to create a more attractive solution.
Ken
Design, 1 employee
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
FUNCTIONALITY
4
Reviewed May 2021
Great design and UX
I like creating and sending forms, and feel good about my recipients' experience with Typeform.
PROSI love Typeform's stripped-down UX and the simplicity of use, both for creating a form and capturing responses. It's different from other in that it forces the respondent to consider one question at a time, so for long, complex forms it might be the wrong choice. But I like the forced simplicity.
CONSIt's a little pricey. You're paying for a the UX not necessarily features, which are substantially fewer than competitors.
Reason for choosing Typeform
Google Forms is far too simple for some forms, also looks cheap. I don't like sending Google Forms in professional settings since everyone knows it's a free product.
Reasons for switching to Typeform
Survey Monkey was too expensive and the feature set/price ratio was off. You don't get much for the money, and the best/most needed features are behind the paywall.
Marcus
Information Technology and Services, 11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed March 2023
A user-friendly form management platform
So, we do not have to go to design our own form now. Typeform saves us a lot of headache designing forms which we use quite often.
PROSTypeform is user-friendly and being survey builder, it is really helping us to collect feedback as well as doing lead generations for us. The strength of Typeform lies in the ease of usage with its drag and drop interface. We particularly like the integrations it has with the CRM tools we are using such as Vbout and Sendinblue. Furthermore, the user experience is good and better than other form builders, especially the free ones.
CONSThere is not much to complain except when we use the free tier there are various limitations. However, we are happy to upgrade to a paid version which gives us a lot more flexibility.
Reason for choosing Typeform
Typeform UI is much better and simpler to use.
Reasons for switching to Typeform
Typeform is easier to use.
Dave
Design, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed August 2020
Top of class Form & Survey Tool
Working with Typeform has been a joy. The fact that it integrates with just about every other tool under the sun (either through direct integration or via Zapier), really allows you to streamline your processes.
PROSTypeform is a really solid product with a great team behind it. The admin panel is very intuitive and easy to use. Even if you’re new to a tool like this, you can get up and running fairly quickly. I also love the ability to create conversational forms that allow users to focus on a single question at a time. This is a way better approach that shoving a ton of questions in front of someone at once.
CONSOverall Typeform is an incredible product. My only concern is their pricing.. Its fairly expensive for a form tool.
Reason for choosing Typeform
Again, I have to go with the amount of integrations. There are several other tools that offer a similar experience to Typeform, but nothing comes close to the amount of integrations Typeform has access to.
JJ
Media Production, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2020
Fantastic software that packs a punch!
We've created several quizzes with Typeform that have over 4 different logic scenario outcomes. Those same quizzes are now collecting over 2,000 customer emails each month (for lead generation purposes). It's a fantastic piece of software that is super sleek, powerful, and integrates with all of the main platforms. It's heavily embedded into our marketing and customer service efforts, and we rely on it on a daily basis.
PROSI love how easy this product is to use, and how well it integrates with so many different platforms.
CONSWhile Typeform has a lot of features available, sometimes I find myself wanting to customize more items than It allows me to do. Because of such, we've had to find work-arounds for several different advanced solutions.
Reason for choosing Typeform
Typeforms interface is better looking and easier to use. Plus, the logic scenarios that typeform provides are far superior than most of their competitors.
Erik
Verified reviewer
Non-Profit Organization Management, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2022
Expensive for what you get
We used Typeform for surveys, customer support queue, event registrations and questionnaires.
PROSI really like the way Typeforms appear when published to a website. Really a nice approach. Makes it super easy for people to want to get into the form.
CONSSetting up a paid form is really complicated. The support team helped when needed, but the skip logic tools are really difficult to grasp, and they must be 100% correct or they won't work. Also, pages always load pretty slow, regardless of my internet connection speed. The software is pretty expensive for what it is and there are simply better tools out there for less money.
Reasons for switching to Typeform
We hated having to manage our forms inside the confined space of the WordPress panel.
Anonymous
201-500 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2019
Typeform makes forms fun!
We love creating new forms and seeing how much fun we can make them. This is a great platform and is a must have!
PROSThe customization and flow of forms makes forms more engaging and easier to complete. We have noticed more individuals filling out forms once we switched to Typeform due to the uniqueness and not overwhelming the individual with all the questions at once.
CONSThere was a bit of a learning curve when creating new forms. Changing an existing template when you are creating a new form will alter any saved forms using that template. The system should send a notification informing you if you make changes it will change other forms using that template.
Reason for choosing Typeform
We chose Typeform due to the ability to customize forms more and make them more engaging.
Reasons for switching to Typeform
Price and more customizations. However, Survey Monkey has better reports and statistics.
Mario
Human Resources, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2022
The best way to make forms
100 out of 100. Simply the best
PROSTypeform is one of the best tools we use on the commpany, its so easy and have a lot of options when is integrated with zapier
CONSFor the moment, we don´t have any problem, maybe the only feature we ask for is to have a format question when cards numbers are captureted
Reason for choosing Typeform
TF is a more complete software and its really easy to use, design and build the logic on each form
Bill Laurel
Verified reviewer
Computer Software, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
5
Reviewed March 2023
Easy to use
Overall, Typeform is a great tool for anyone looking for an easy way to create surveys, quizzes, and forms.
PROSThe drag-and-drop functionality allows you to easily rearrange, add, and edit questions and other content in just a few clicks. Its simple and intuitive design makes it easy to navigate and find exactly what you need without any hassle. Additionally, its integration with other platforms like Slack, Google Sheets, and Mailchimp makes it easy to send out and collect data from surveys, quizzes, and forms.
CONSThere weren't many options available to change the design and layout. Additionally, the font choices were limited, and there were no options to add custom images or logos.
Matheus
Verified reviewer
Education Management, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed January 2020
The best form experience
My experience with Typeform has been great, everything that I thought I wanted to do was possible.
PROSTypeform is the best tool for creating forms that we have used so far. It creates the experience that we think is the better one for our users.
CONSThere are too many features locked behind a paywall. Because of that, we end up using google forms even though it is worse.
Sunitha
Verified reviewer
Program Development, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
FUNCTIONALITY
4
Reviewed March 2023
Easy to use
Overall, Typeform is a great tool for creating forms, surveys, and quizzes. It is easy to use, and its wide range of features make it the perfect choice for anyone looking to create engaging forms.
PROSThe drag-and-drop feature makes it easy to change the order of questions or insert new ones. The interface is intuitive and the design is sleek and modern. Typeform also allows you to use logic jumps, which make it possible to create personalized forms where questions are only shown if certain criteria are met.Another great feature of Typeform is its wide range of question types. From multiple-choice to open-ended questions, Typeform has it all. It also allows you to add images, videos, and other multimedia content to your forms to make them more engaging and visually appealing. The analytics feature in Typeform is also very helpful. It provides detailed insights into how people are responding to your forms, which can be beneficial in optimizing your forms for better performance.
CONSThere was nothing in particular I didn't like
Matija
Higher Education, 2-10 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed July 2022
Best looking survey tool but expensive
Simple to use with great focus design and bunch of options to choose from.
PROSGreat design with simple focus design to keep people in survey.
CONSPrice is little to high since there is great free alternatives.
Reason for choosing Typeform
Design does not look like boring survey with only one question at the time and fast switching between questions. Bigger engagement with people.
Halimatun
Verified reviewer
Accounting, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2021
Top selection for online form builder
Typeform form and survey form template is very unique and very different than other normal template design that you get from other form builder. I don't have worry about the form compatibility for different device, as the form is responsive and automatically snap into place if user open it from computer or smartphone.
CONSThere are time when i need more customization on the form that i creating and beyond what the build-in template can offer. Unfortunately, it is impossible as not many customization can be done with it and it is frustrating.