Better than every other system we have used when asking inexperienced or junior staff to pick it up and go with it. The user interface for customers is also much easier and better than others, we have had very positive feedback from our gym members. A good range of tools and options that can be set up and customised without having to dedicate additional resource to operate it. The community noticeboard feature has been vital to our customer-centric approach.

limited connectivity to big brand wearable tech. We were also unable to use it to manage our online sports hall bookings.

Overall, I am happy with the functions of the product. The team has shown a tremendous desire to meet any of my goals and needs and works in collaboration with their clients. They have helped me set the system up after transferring from a competitor, the client experience is outstanding, the tools available are great for gym specific needs. I am completely satisfied with the product and only wish to see some advancements in payroll processing to reduce management time.

I enjoy the ease of communication between club goals and client goals. The use of the message boards, program design tools, app sign in functions, and scheduling have helped make this product a great success for our team and for communicating with our members

I dislike the inability to track payroll. Payroll has become a manual process where each day needs to be logged and accounted for rather than automated through services rendered. Further, the inability to adjust previously logged sessions: i.e. book a client, client cannot show up, scheduled time of appointment has passed, and we cannot undue the session. Makes it difficult to track sessions completed and payroll.

I like VG because it offers it all. In the beginning the development went very fast, but lately I didn't see a lot of improvements. The small details make VG hard to work with. And also for training, I don't like it. It's to complex The supportservice is great and doing the best they can. I hope the development will show some results in the next year.

Virtuagym tries to be a total sollution, and will be that. But for no it's "in progress". Has a lot to offer. The foodapp is great Customer administrations is good, but need a lot of solvings Roster app is great. Easy overview of groupsessons and PT. Extra pay options are good.

Trainingsapp is to difficult to use. Takes to much time to search for excersises. App is not ready for Ipad. Customer administrations is not perfect, but for that goal it has to be perfect. It's so unhandy that you cannot undo your actions. Coachingapp is not usable to coach. I want to get a sigh when it's my cliënts birthday, when they want or need contact with an instructor. Taskapp is not easy to use.

Client engagement is active with use of the platform.

Our studio loves the Community feature of this product to share information, updates, and ease of engagement with clients. Ease of scheduling classes and other functions increases the more you use the platform. The use of groups for specific modalities and increased engagement with instructors is another plus. The mobile app and additional Nutrition App through the PRO feature is also a great feature to pair fitness and nutrition.

The financial set-up was a nightmare at the start as we were not able to use US payment systems. The turn around time from PaySafe was not at all conducive to good business practices. This seems to have been recently rectified with the addition of other payment options.

They have been really receptive. When their rates did go up - I thought here we go again - and I would be switching software but we found a solution.

I run boutique private training studio, as well run group classes at another facility. Because I am a sole operator, in my research many of these services can be too expensive as they are geared for gyms and bigger studios. Virtuagym worked with me to design a package that met my needs and I really appreciate that.

The report system is geared towards gyms and recruiting new members. I have had the same members for years so would love to see reports broken down by product sold each month vs new members.

I really appreciated the thorough training across multiple weeks on setting up the software to align with my brand & how to use it the way that best fits my needs as a small town fitness studio. The customer has been fabulous if I ever need to reach out, and my customers seem to enjoy the app experience. It’s great to have a community area that’s away from social media for them, plus they can track their progress & receive extra coaching from me there. It’s been a crucial part of my operation of a small, class-based boutique fitness studio over the last year!

I like that I have a custom app for my members to book the classes we schedule, and that it handles all of the transactions for memberships, goods, & services digitally. I don’t have a cash register in my fitness studio, and everyone can use this app.

My biggest struggles with the software are mainly due to tech issues to fully utilize the software AND represent all that I want to in the app, which are probably more due to user error.

It has been very beneficial to every day use. From setting up new membership to taking payments

Was easy to set up with the one on one help going over all features and way to use them. It make our book keeping easy and membership and payment management is awesome.

Tech support not available 24/7 if there is a problem can take days to fix. One of the features my members like most was when they scanned in at gym door it greeted them by name and told them how many credits they had left. One day it just stopped showing and after many phone calls still not back up.

We wanted to set ourselves apart from all other Fitness Facilities in the area. Virtuagym gave us that ability. We were able to create and customize an App specific to our needs and have the ability to make changes as needed as we grow. I love that everything is in one place and we easily view sales and memberships.

Some of the functions are not as user friendly as others. There seems to be added steps that could be better set up especially in Point of Sale. It was a learning curve to switch to a new system for us, but it seems to be working smoothly now.

Good

Moving exercises, clear for the clients when they repeat a workout

The way the workouts do not always appear in the clients 'beweegkalender'

If they provided a good service that people wanted to continue to use, they would not need a 12-month contract. They have great, slick, fast talking, smooth sales people, and the website is great and it all sounds so good. They do not offer a free trial and the only way was to sign up. They had me convinced, and they said that all that I wanted they would deliver. Well, once I signed the contract that all changed. With a hefty set up fee, which included them loading the excel list of my client info into Virtuagym, they didn't do anything else, so that is a huge rip off. Then the story continued to fall apart even more. They claimed to have this amazing app for workouts which turned out to be incomplete, and not able to adjust a parameter in it like they promised it did. The sales tax is included in the pricing, so for US market this is an issue, and they had no good solutions. During the sales process they said they have tagging feature which for my business is key, and when I got to use the program the tagging feature was up, but you could only add tags, the delete button they told me has not been built yet and there was no reporting I could pull from the tags, essentially it was useless. They said well in few months we will have. I asked what is few months, they had no answers. Then they gave me a huge runaround about canceling and this being a breach of contract. Oh they also had they numbers wrong and they 2.5x charged my monthly fee, and demanded a fee to get out of contract, while acting like they were doing me a huge favor, after I with my staff put in over 20 hours of work to enter information, and research and work through all the problems we came across. Totally dishonest, totally wrong on so many levels.

Great sales people that can sell ice to eskimos. The ideas sounds great, and I was super excited to start to use the product.

The features they promised were either not developed yet, others were not fully functional, and those were the key features they told me about that got me to buy into their product. They took money upfont and wouldn't refund me even though what they promised they couldn't deliver. In over 10 years of being in business this is one of the worst companies I dealt with. End of they day, reputable and confident companies will provide a free trial and no contract. I highly advise to skip this company and look at others that offer a free trial and there are many companies that are month to month because their clients are happy and want to stay with them.

Dealing with virtuagym has been an absolute nightmare. If I could give it less than zero stars, I would.

The only positive thing about virtuagym is being able to put our company's circuits in the app for clients to use during open session. However, we were told that we'd be able to film and upload our own exercises and that has only worked once. I've spent HOURS editing and uploading videos only to have them not work. It's beyond frustrating. It took 3 weeks to hear back about this issue and all I received was "Currently, there is a bug that is affecting a few portals the same way and it is almost ready for deployment by our software developers." 6 weeks later and the videos still don't work.

Everything about this software is a joke. We've had countless issues dealing with them and little resolve. The biggest issue we've had is the "system" copying contracts and adding unpaid credits to client’s profiles. We've had over 130 credits applied which is over $10,000 worth of sessions. I work for a small business and if we hadn't noticed this, we would be out of business. We’ve had contracts ended and added by the “system” as well discounts being added or not removed. It takes days, sometimes weeks to hear back from anyone about anything. When they email asking if the “ticket” has been resolved and I say no, they close the ticket out and we never hear back from them regarding the issue. I’ve been asking for weeks to get a call with upper management for my boss to speak with someone and we finally got something worked out and the call was canceled and hour before it was supposed to happen. I would use extreme caution doing business with them. I was not a part of the company when we brought VirtuaGym on, but they must have a good sales team. However, that’s where it ends.

We never agreed to a start date and were charged for a start date, and have since been charged on a monthly basis, despite having expressed (both via email and via phone conversations) that we were not comfortable with moving forward and wanted to pause on any kind of start date. Meetings have been canceled last minute, representatives that we have worked with are all of a sudden "no longer with the company" or have decided to take an impromptu vacation the day after you spoke with them about another call that week. When expressing cancelation of the service, we were told for the first time that we signed a contract for 12 months, and that it is clearly stated in the "terms and conditions", a box that was checked upon submitting a setup fee payment for the TRIAL service. When we said we didn't realize that the terms and conditions listed a 12 month contract, we were told that "it is not their responsibility to make sure we understand the terms and conditions". THIS COMPANY IS A SCAM.

They have a great sales team which will convince you that they have amazing customer support, an innovative platform and can meet all of your business's needs. Moments after your first phone call, you will be unknowingly entered into a 12 month contract.

You cannot contact any employee directly. There are no public phone numbers. You cannot speak with anyone of management level or above to escalate any issues. You don't even get a personal email address -- your only point of contact is a ClientServices@virtuagym email address that says someone will get back to you within 3 days..... REAL helpful when you're trying to run a business with their software and then you can't get any support in crucial moments.

Lack honesty and integrity: they have been dishonest on a number of occassions adn never admit that they are lying to you. They promised us a payment provider other than PayPal in 2016, and we are still waiting. They dont seem to care that much for clients outside of The Netherlands. Very poor support: take too long to return communications, many customers IOS APP's have not been updated since 2018 when they claimed to have notified us all about a change in Apple App store policy and even after two years of apps not being updated they belived it was not their responsibility to assist their customers. During COVID closure they continued to charge full price and even took extra payments out of our account while we were closed and had no income.

WORKOUT BUILDER Extensive exericse library and custom exercises (including videos) are easy to add. MOBILE APPS There are Andriod and IOS App for customers and a Coaching App for coaches to use. They are good when they work. MANY FEATURES They provide features for Club management, and for coaches and customers. Have not found another software company that address all three well.

EXTREMELY OVERPRICED. Im a small owner operator and they charge me $300AUD a month. BUGS GALORE .It often has bugs and therefore doesnt work efficiently. IOS MOBILE APP - Has not been updated since 2018 and it has taken me over 2 months to get them to do it.

Overall, our organization is happy with our choice to move to virtuagym. There are some features that we want to see the app develop into, but it offers a benefit to our internal team and clients.

-The new business analytics feature is going to a wonderful asset to our team -Setting up the app was clear- we had a lot of support from the team -We are able to manage various calendars and systems -The system is very user friendly -There are clear ways to customize the experience -customer service is pretty responsive to the needs of our organization

-We currently use Daxko billing software and the two systems do not naturally integrate. So our membership data doesn't track into Virtuagym -Programs aren't as customizable as we would like. Individuals have to have their own distinct log in and app in order to sign up for classes- it makes it difficult for doing open community events, or for parents/guardians to sign up their minor child to a class. (i.e people should be able to sign up for more than one slot. -The notifications/move reminders sent to clients-want to have that turned off -We had to work to have weight removed from the first questions that app asked -Overall, we want to have a more "holistic wellness" approach and this app is very normative in its approach to health.

Good platform, but really bad service. They dont fix bugs thats not working, slow custom service. If you have a gym or fitness center in Denmark / Europa dont buy this system. Payment does support it & there not helping you fixing it!

- Easy to use - alot of features - Good app setup - Good platform layout.

- Support reply is really really bad..... Long reply time when you write a email. - No phone line for service or support. - Automatic payment system does not support Denmark (Paysafe, Mollie Sepa, Gocardless dont work in denmark) - Still working to get the automatic payment system to work, but there not helping out.

I think a lot of work needs to be done on the client interface in terms of scheduling workouts and how they view these. The word that comes to mind is clumsy.

Easy to use once you know how. I have been using this for bookings and managing my accounts and it works well.

The cost to increase membership base. I run Group training and would love to be able to add these members onto the system but it is gets too expensive. If I could I would use the booking functionality more. Further to this the app in terms of clients experience is not great and east for clients to use and understand so I tend to not use this. When putting in place programmes for clients it is confusing for them to find the workouts. This needs to be simplified.

I do love the product! Being such a small gym it's nice that there is a company out there that is priced perfectly even for us small gyms. (less then 25 clients). Sometimes that's so hard to find.

The ease of adding clients, and being able to set up a schedule a year out, or once a week up to every day.

The one thing I don't like is I wish when a class/session was cancelled it would text a client, not just go to e-mail. Also I have trained clients under 18 years of age, I wish I could have 2 different e-mails on file. One for the parent and one for the actual client

The staff is exceptional and second to none. The entire process from onboarding to execution of the branded app has been remarkable. The team I had helping me are the absolute best!

It is very user-friendly with all the bells and whistles required to increase clientele, impress them with a feel of large corporation and offers every tool to allow you to offer a good service to help your clients reach their goals.

So far, no. They have improved the overall system since 2018 when I first had it. It answered many complaints trainers had back then.

Frustrated

Customer service is friendly and easy to access

I give feedback all the time to customer service. I'm frustrated with Virtuagym. I've made several attempts to create motivating challenges for my Rockstar Clients only to be disappointed because Virtuagym is not working right and their data is not being processed into the challenge. This is soooo disappointing. I get my clients all excited for a challenge, they sign up and then it doesn't work. It creates mistrust from them in me and the app and it's a let down. Especially since I am a loyal customer with over 100 members. Also, STILL waiting after months on the sycn for Fitbit to be corrected.

I run about 20 clients online, 95% don't even live in my country. Would be a lot harder without the app.

Ease of use for me to get workouts to my clients directly on their phones.

I think its not that easy to get clients stats, pics on the App. I think trainer should be able to set reminders to clients and clientes get measurements and pics on their app that we can see easily when coaching.

Overall the system is okay. The staff for Virtuagym when calling in should know how to answer every question when asked. The product could have an updated appeal to the server. Make reporting overall easier and have tutorials for learning all aspects of the system rather than having to schedule a meeting with a rep when they don’t know all of the answers to help which delays the process.

Different options members have with logging their information, easy manual check in process

Out dated, not being able to merge multiple favorites to one, active with a profile is misleading if the members have not completed the waiver for reporting, reporting features aren’t 100% helpful (shouldn’t have to export in order to run a report). With being with the company for a little over a year the system has went down a lot.

Love it

The Virtuagym software is awesome. It has allowed me to start up and run my company without having to worry about billing, scheduling, video workouts, etc. Customer service A+

No cons thus far, this software is a real blessing.

I have been using the Virtua Gym branded app & all in one package since September 2016. Initially it took a bit of time to navigate the system and find out how I could use the features for the services we offer. After some testing, we built new meals plans, as well as integrated workout plans through the software. My team of Dietitians have been able to incorporate the Virtua gym software into some of our planning and tracking, and our clients have had great success. The software is all inclusive, it has many features available to you, so you can customize your software package to your needs. Overall, I am very satisfied with the product, and it has allowed me to expand my services offering. Customer services has always helped me with any issues I've had. I recommend VirtuaGym!

The many different software features to run a health clinic

I was told that the software would link with fitbit scales, however, they do not link to the scales, only the trackers.

After 15 months of using the system it is now more than I need and far too expensive given that I have downsized my operations. I have tried to cancel only to be told that because I was into a second term of the 12 month contract, and not provided notice within the month before renewal, basically "too bad - pay out your contract - that's what you agreed to over a year ago". The sales guy explained to me on sign up that I was committed for one year... alarm bells should have sounded then... When I asked where my renewal reminder was 3 months ago I was told they don't do those and that these are the terms I had agreed to. Even big end insurance companies are required to provide renewal notices! Most subscription services confident in their product give the ability to cancel your subscription at any time.

The product is great for a big end gym. I like the social media side of things in building a community.

As a personal trainer of a small business it has proved more than I need and far too expensive given our exchange rates.

Good cliënt service en easy to use

Its all inclusive. Everything i needed was in the software.

Sometimes I had diffuculties with contacting de customer service