All OneTrust Reviews
1-25 of 31 Reviews
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Andrew
Computer Hardware, 10,001+ employees
Used unspecified
OVERALL RATING:
4
Reviewed August 2022
OneTrust User Review
Anonymous
51-200 employees
Used less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed July 2018
Great Product, Support Needs Some Work
It does what it's supposed to do and it does it well. I have no idea how I would found all of the cookies on my site without it. It really makes GDPR compliance simple.
CONSThe UX is pretty clunky but not the worst by any means. It did take a couple of tries to figure out where to go and how to correctly save my cookie settings. The support team needs a bit of help though. It took them over a month to respond to my question. To their credit, they did solve the issue that I was having.
Claudia
Food Production, 5,001-10,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
3
FUNCTIONALITY
5
Reviewed November 2023
Very complete to run a solid Data Privacy programme
Perfect to run a Data Privacy programme even in large organizations. It allows you to easily keep track of all different aspects, from data mapping of 3rd party providers to recording assets and processing Subject Access Requests. Colleagues in other Privacy-related teams also use it to track consumers' consent successfully. The interface might look retro, almost basic, but it has all the functions a team needs to ensure accurate recording of processing activities and compliance with GDPR and other Data Privacy Regulations. I also really appreciate the learning section on different countries' regulations and the new features that are being developed such as the integrated redaction feature.
CONSIt can upload things a bit slowly sometimes. There also seem to be limits to the size and types of attachments you can upload, but nothing major. As already mentioned, the interface could be improved for an easier user experience. These are minor issues, mostly cosmetic, that take nothing away from how useful this programme has been to my team. 10/10, I would recommend to anyone looking to start a centralized Privacy programme.
Dimitri
Internet, 10,000+ employees
Used daily for less than 6 months
OVERALL RATING:
1
EASE OF USE
3
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed March 2023
No support on Github, problems ignored
It is working, but I have size issue that need to be solved
CONSOneTrust does not answer problems on Github. I got a big size issue with OneTrust on iOS / Flutter, making the app 40 Mo heavier than expected, the question has been unanswered since 1 month, and it seems other questions get ghosted.
Anonymous
1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed November 2023
Vastly improved our data security process and overall compliance
Very positive. Customer support helpful.
PROSWe compared a number of options to procure OneTrust and are glad we made the decision. The tool has a number of pre-programmed processes and control which meant that we were able to quickly adopt best practice without having to spend huge amounts of resource doing this before making a purchase.
CONSOur network infrastructure made achieving SSO difficult, we got there in the end however it was a challenge. Sales team were good, ocassionally pushy at times.
Ronald
Health, Wellness and Fitness, 1,001-5,000 employees
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed August 2021
A complete compliance management platform
Using Onetrust has been a good experience. The technical support is ok.
PROSOnetrust is a very complete platform for managing risk, compliance, privacy and other important roles inside the company. You can manage cookies, assets, assessments and other features.
CONSIt is a hard work to integrate Onetrust with other systems and it is also difficult to perform tasks such as cookies scanning and the translations of the tenent is not automatic.
Reason for choosing OneTrust
Cost benefit and the features it has.
Kunal
Information Technology and Services, 10,000+ employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2021
Centralized consent and Preference Management Repository
We have created a centralized preference management using this tool. Where all customers preferences for mode of communication is stored and also communication opt outs are stored for compliance.
PROSAudit Log has self service capability to view and report for audit and compliance teams. Data Portability and access controls. Ability to keep up with changes in privacy laws.
CONSCost is higher when compared to its competitor Possible Now. Vendor license fees is almost double when compared to Possible now
Anonymous
51-200 employees
Used monthly for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed January 2022
Cookies consent tool
Website cookie scan Cookie Autoblocking
CONSHard to setup AB Testing reporting issue
Emily
Arts and Crafts, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2022
The best in the business
It's been amazing so far, I'm really satisfied with the platform together with the service .
PROSThe most I like about OneTrust is how efficient the work has become as soon as we started using it. All manual work is gone and everything done under one hood.
CONSSince we've recently started using OneTrust, there's nothing comes to my mind yet.
Giorgio
Information Technology and Services, 51-200 employees
Used monthly for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
4
Reviewed September 2021
A useful platform to comply with GDPR and ISO 27001
The product can be integrated with Office 365 and it's easily customizable (company logo, authentication, etc.). The Awareness Training capabilities, the Assessment Automation (PIA, DPIA automation) and the Data Mapping functions are very useful. The Data Mapping offers an assessment overview to immediately access the results, the risk levels and residual risk score.
CONSSometimes the online assessments have some minor bugs (especially during the DPIA) and to answer the questionnaire it's better export an Excel file with the matrix.
Luis
Automotive, 10,000+ employees
Used monthly for less than 12 months
OVERALL RATING:
4
EASE OF USE
2
FUNCTIONALITY
4
Reviewed November 2021
Great platform to store and communicate GDPR regulations in the company
One Trust is a very safe and reliable platform to store and regulate GDPR information.
CONSIt's a little complicated to use, at first.
Rob
Verified reviewer
Marketing and Advertising, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2022
waarom wij voor onetrust kiezen
alle voorkomende avg zaken
PROSvolledig en overzichtelijk vooral cookie consent icm datamapping.
CONSje hebt wel wat extra kennis nodig maar onetrust levert perfecte online en relevante trainingen en kennis.
Reason for choosing OneTrust
customer service en implementatie tijd en ondersteuning legal team.
Stefan
Insurance, 10,000+ employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed October 2022
Prima en veelgebruikte tool voor cookiebeheer
Binnen ons bedrijf gebruiken we niet alleen de cookiemanager, ook het doen van bijvoorbeeld DPIA's gebeurt vanuit OneTrust. Ik was altijd alleen maar bekend met de cookiemanager, maar het is een tool met veel mogelijkheden. Daarnaast reageert de support snel op vragen.
PROSOneTrust is een fijne tool als je weet hoe het werkt. Een training is dan ook erg belangrijk. Het is een veelgebruikte tool in de markt. Veel externe agencies waar we mee samenwerken, weten er ook mee te werken. Dat zorgt ervoor dat je niet alleen op eigen en interne kennis hoeft te vertrouwen in het gebruik ervan. Verder doet de tool gewoon zijn werk: het helpt om cookies te beheren op de site.
CONSHet nadeel vind ik dat het moeilijk is om cookies crossdomain te managen. De tool geeft de value niet door als je naar een ander domein switcht. Daar zijn trucjes voor om dit te beïnvloeden, maar het zou fijner zijn als OneTrust hierbij kon hepen.
Giorgia
Insurance, 501-1,000 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2023
Prodotto ottimo,
Ci ha risolto un potenziale problema, è diventato uno standard interno.
PROSSemplifica la gestione dei cookie, consente un’elevata personalizzazione in termini di layout, facilmente integrabile . La Dashboard risulta utile per tenere sotto controllo tutti i touchpoint.
CONSIl fatto che lo scan dei cookie avviene solo a sito online e visibile dall’esterno.
Reason for choosing OneTrust
Ci è stato consigliato dal ns fornitore, che già lo conosceva.
Joe
Financial Services, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2022
Tugboat for Soc2 Type2
Certainly allowed us to wrap up our audit in half of the required time.
PROSMost important for us was our ability to house all our Soc2 Type2 required documents into a single platform. Further to the above, Tugboat has many modules to manage the audit process hence saving you time and money to build your own custom processes.
CONSDoes not have a process to manage company assets.
Reason for choosing OneTrust
Recommended by our Auditor.
Damien
Real Estate, 201-500 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
4
Reviewed February 2023
La plateforme de gestion de conformité tout-en-un
Après avoir testé plusieurs outils de compliancy, le point fort de Onetrust est qu'il fournit des modèles de politique de confidentialité et de consentement que les entreprises peuvent personnaliser en fonction de leurs besoins spécifiques en matière de données.
CONSOnetrust peut être coûteux pour les petites entreprises et les celles qui allouent peu de budget à la mise en conformité de leur collecte data. Il ne garantit pas une conformité totale puisque le setup de l'utilisation dépendra de celle-ci ou non
Vijayaragavan
Biotechnology, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2022
Organized Well
good
PROSPolicies/Controls/Procedures/Evidence linked together and organized well to navigate.
CONSUnable to upload or Generate PDF from the system. The formatting of the text is not good. Training of documents is not possible for controls/procedures. Only it is available for Policy.
Ivona
Computer Software, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2022
Compliance Skeptic
Cloud based progress and automation.
PROSPCI and SOC compliance is key in our industry. Tugboat resources and step by step alerts provided the assurance to our team who was not formerly trained on compliance to achieve the certifications required by our customers.
CONSThe compliance certification review team did not have full knowledge or understanding of the Tugboat database and had a difficult time understanding the navigation system upon purchase. We ended up working manually which made the following year alot more difficult to follow.
Eoin
Financial Services, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2022
This is how you do ISO 27001 without the pain
Great product, great team behind it
PROSIdiot proof setup and operation - exceptional automation and integration capabilities
CONSNo real complaints - just want more integrations :)
Reasons for switching to OneTrust
Eramba does require a fair degree of knowledge on behalf of the administrator- tugboat simplifies that via SaaS
Anonymous
11-50 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2022
Incredibly useful for any organisation wanting to achieve ISO 27001 certification/compliance
Fantastic experience, I don't how we would have achieved ISO 27001 certification without Tugboat Logic. It certainly is making our organisation a lot more secure. If we were to manage ISO 27001 compliance without Tugboat it would cost us many hours and salaries, so it is also a money saver.
PROSThe ease of use and how intelligently the system was designed is a huge plus. There are so many integrations available to reduce manual work. User management is great too. Outrageously affordable considering everything you get.
CONSWould be good to have the ability to upload completed excel questionnaires in vendor assessment tool. For global organisations it would be great to have the UI localised in other languages and options to translate policies and procedures.
Reason for choosing OneTrust
More affordable, more features came out of the box and it was recommended by a trusted partner.
Cynthia
Information Technology and Services, 51-200 employees
Used monthly for less than 2 years
OVERALL RATING:
3
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed April 2022
KNIME User Review
The team has been very helpful, patient and has collaborated with us through the process. The app works well and it is easy to enter information; however, it will be more efficient if we can automate the process of uploading as much information as possible.
PROSAbility to capture the information and determine how our company is doing. We did not measure CO2 before and it was very insightful to be able to see where most emissions were being generated.
CONSBetter integration and easier way to automatically load the results. Additional information on the descriptions. Having one table format so we can easily import the information. By easily identifying the mapping we ca understand which records from our system went into each summary.
Felix
Internet, 51-200 employees
Used weekly for less than 6 months
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed August 2020
OneTrust mit Bugs und ohne Lösungsorientierten Kundensupport
Leider habe ich keinen guten Eindruck von dieser Software oder dem Unternehmen. Alle Mitarbeiter sind stets bemüht aber wirklich vorankommen ist sehr müssig. Es ist teilweise buggy und Lösungsvorschläge kommen nicht immer vom Support sondern aus eigenen Reihen. Es wird auf den nächsten Sprint/Release vertröstet oder auf einen Kollegen verwiesen. Wir haben dieses Tool im Bereich Cookie Präferenz eingesetzt und sind ein Stück weit von One Trust abhängig um gesetzlich korrekt auftreten zu können. Dies ist nicht gewährleistet und ist meiner Meinung nach ein Unding!
PROSDas Prinzip eine URL schnell mit dem Tool verbinden zu können und die gewünschten Einstellungen vorzunehmen.
CONSDer Kunden Support, die Einführung in das System, die Wartezeiten auf Lösungsvorschläge
Reason for choosing OneTrust
Es gab mehrere Anbieter aber OneTrust versprach uns die individuelle Lösung zu bieten. Schade, dies hat so nicht funktioniert.
Evan
Financial Services, 51-200 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2022
Big Bang for the Buck
Most of the core features needed to operate a successful compliance and audit department The customer service from this company is great. If I have a question I get a fast response with an offer to hop on a call for training.
CONSTask management could be a little more user friendly.
Emily
Insurance, 1,001-5,000 employees
Used monthly for more than 2 years
OVERALL RATING:
4
EASE OF USE
2
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed November 2022
Uiterst geschikte tool voor een cookiebanner op je site
Onetrust is gelinked met onze compliance tool zodat wij makkelijk en snel kunnen schakelen en kunnen voldoen aan de wetgevingen rondom avg/gdpr.
CONSMulit language switch is erg onhandig om in te richten. Om in het systeem te werken heb je wel wat training nodig. Zodra alles staat zijn de aanpassingen eenvoudig in te voeren
Saad
Information Technology and Services, 11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2019
Great product to get your SOC compliance
positive experience.
PROSLoved easy to use interface and the way everything is organized. Getting compliance documents organized and up to date is a difficult job. Tugboat Logic makes that look easy and my time is spent reviewing the documents not organizing or talking to the lawyers.
CONSYou can use the policies to file and weed out RFPs