All Cliniconex Reviews
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Anonymous
2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2021
Cliniconex provides email, phone and text reminders to patients
We had unacceptable NO-Show rates, costing money for unfilled appointments; Implementation of reminders significantly reduced No-Show rates. We have used this product for almost 4 years. There was nothing else available at the time.
PROSEasy to set up, and customize; on boarding process walks through options. Great customer service, quick response time. Easy to use for clients. Reminders are generally appreciated by clients. Different options for clients to choose phone, email or text reminders.
CONSThe cost is significant at $0.35 per reminder. Other vendors provide similar products (thought not as comprehensive) for less money ( $0.10 per reminder by text)
Reason for choosing Cliniconex
I am considering HealthMyself (Pomelo Health) for text reminders, as we have this platform connected to our EMR. It provides only email reminders as a base, with the option for text reminders as an add on. However, I don't think there an option for telephone reminders, and many patients (may include those more likely to forget appointments) can only receive telephone reminders to their home phones. (no email address or cell phone). So, I am likely to continue with Cliniconex for a small population, not using email and text reminders.
Vendor Response
Hi there. Thank you for your review and feedback! We always appreciate honesty from our customers. While Cliniconex is priced as a premium product, our solutions are highly customizable. We adapt our software to your workflows not the other way around! We also charge per cycle or 3 communications. So, if you send an appointment reminder via text to a patient, that will include the initial message, their response and any follow-up instructions you may have. The best part? No character limits! We know you can have a lot of specific information you need to share with your patients.
Replied May 2021
Chandra
Hospital & Health Care, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2022
Cliniconex is a game changer for us!
Cliniconex has wonderful customer support that help you long after implementation and respond almost immediately.
PROSThe ability to automatically send an appointment reminder to the resident and/or responsible party from an appointment that is entered in our electronic health record saves us so much time, leaving that extra time for us to spend with our resident. The ability to send out daily/weekly updates during the pandemic to our families has created a sense of security and involvement with our families that is not time consuming at all for staff to generate.
CONSThe cons with the software's integration with our electronic health record is that we cannot change when the reminder is sent when an appointment is scheduled - the reminder is automatically sent 5 days out from the date of the appointment. It would be nice to have the option to send the reminder when the appointment is created.
Tammy
Mental Health Care, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
FUNCTIONALITY
4
Reviewed April 2021
Excellent Product
as explained above freeing up workers time
PROSThis has reduced the number of phone calls the office staff has to make to confirm appts with patients. Freeing them for other duties
CONSWish it could be a little more specific for appts for the different doctors. (IE one of our doctors requires a health history questionnaire where the other doesn't and would be nice for the reminder to bring this was ONLY on the appts for that doctor
Reason for choosing Cliniconex
Was offered at an convention.
Vendor Response
Hi Tammy. We appreciate the kind review and thank you for being a long-time Cliniconex customer! We wanted to let you know we are fully able to customize reminder messaging to suit the needs of individual providers. Simply ask your account manager for an account review and they will get your reminders set up so they work best for your clinic!
Replied May 2021
Albert
Hospital & Health Care, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2021
great product with Amazing support
To date, it has been a great relationship and product from our point of view. we hope it continues to expand and improve with more options.
PROSThe set up and installation was quite simple. They offer a very hands on approach and great customer support through the process. Any changes, updates and modifications are always simple and accurate.
CONSAdding more features to their current product would be helpful. Such as, voice to word dictation on incoming calls and messages.
Tonya
Hospital & Health Care, 10,000+ employees
Used less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2021
Cliniconex
WE are pleased with the product adn will be expanding our overall use as we move forward.
PROSOur company (Skilled Rehabilitation) started using the product when the COVID outbreak began. We decided to use this as a way to efficiently communicate with our resident's and family members to keep them a brisk of the ever changing environment. As a company we have been very pleased with ability to adapt and individualize the messages for each facility and or situation.
CONSThe report function is a nice feature but would be easier to review and or follow up on if the report could be accessed from the site and if it was easier to determine which resident/responsible party contact number was a concern.
Reason for choosing Cliniconex
We choose this product because it was a component of Point Click Care. Because of this we could send messages and have documented proof in the individual resident record of notification.
Debra
Health, Wellness and Fitness, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2021
Excellent value and service.
This software is well controlled and designed. The work this software does saves us money on a full time position, and we can utilize that position elsewhere in our company.
PROSCustomizable, reliant and background data to support the work.
CONSAll service needs were met and easily implemented.
Reason for choosing Cliniconex
It was recommended through our software currently in use. It compliments it well.
Susan
Hospital & Health Care, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2021
Nursing Home Management
Fantastic.
PROSThe ease of communicating with families and sponsors.
CONSWe have not have any issues with this feature
Shannon
Medical Practice, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2021
Excellent service
I've been extremely happy with Cliniconex. They are super helpful and easy to communicate with, as well as affordable. It has taken a lot of work off my staffs shoulders.
PROSChanges are made upon request almost instantaneously. I find they are incredibly helpful when I request/add changes.
CONSI would like a little bit more control over changes, but I think they work well with what they have!
Ronna
Hospital & Health Care, 1,001-5,000 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2021
Cliniconex Review
This product has streamlined our Business Office practices and deceased the amount of time having to manually call out to families. We have been able to communicate more efficiently with families and send out timely updates/changes. By utilizing the scheduling feature it has helped with scheduling of meetings and increased attendance at the meetings with the reminder feature. The ability to have a confirmation in the chart helps with tracking and reporting that is needed.
PROSThis product is easy to configure and use. The implementation process what simple and easy. It streamlined our business process around communicating to families as well as scheduling of appointments.
CONSI feel this software could be improved by adding the ability to add an attachment. Most of our contacts have chosen the email format to receive messages, it would be nice to be able to add an attachment to save a step of a follow up email if more information needs to be shared.
Simone
Hospital & Health Care, 10,000+ employees
Used more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2021
Awesome Customer Service
Our Contact with Cliniconex, [SENSITIVE CONTENT HIDDEN], is awesome! I need to change the script that was used, and it was done so quickly and easily. Thanks again.
PROSThe auto-reminder calls for appointments (it's the only one that I use for our Department).
CONSI do not have anything to add. It's been a huge help with Clinics.
Nicole
Medical Practice, 11-50 employees
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2021
Review
We need to solve the problem of "we didn't know this appointment was in-person or by phone" as we do not have the capabilities to modify the reminders based on the appointment type.
PROSThe best feature about cliniconex is that it lets us know if the appointment reminder was sent, confirmed or cancelled in Accuro as a status. Without us having to look anywhere else.
CONSI believe it is missing a key feature. As a multidisciplinary clinic we need to modify the appointment reminders be sent based on the appointment type. This would be extremely helpful, especially during the pandemic where we are seeing patients virtual and in-person. Each reminder needs specific instructions.
Reason for choosing Cliniconex
We choose Clinicconex because it is what Accuro has recommended.
Vendor Response
Hi Nicole, thanks for your nice review, it's very much appreciated! We're glad you are generally happy with the service. We want to make sure you're aware that you are able to fully customize the reminder messaging based on appointment types in your EMR. Please reach out to your Cliniconex account manager our our support team and we'll get your reminders working exactly the way you need them to!
Replied March 2021
Audrey-Anne
Medical Practice, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed April 2021
Clinic reminders
Much less labour intensive for our staff. Have not had to call and get schedule uploaded.
PROSThe fact that you can differentiate when the person has confirmed themselves and when the system confirms their appointments. The ability to set different messages for different types of appointments
CONSHaven't been using long enough to comment
Reason for choosing Cliniconex
It worked directly with Accuro
Reasons for switching to Cliniconex
Often had to call and get the schedules uploaded manually. Difficult for patients to use.
Brittni
Medical Practice, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2021
Cliniconex Review
Love our support [SENSITIVE CONTENT HIDDEN].
PROSI like how easy it is to intergrade into our EMR. As well as how much time it's saving our Medical Admins.
CONSNothing. There wasn't anything I didn't overly not like.
Eileen
Hospital & Health Care, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2021
SUPERB!
This assists with the communication to our families with ease. This software allows us more time with our residents and we love it!
CONSNOTHING. Super easy to use and teach others to use it!
Bonnie
Medical Practice, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2021
Easy
Very easy to set up and support is very helpful.
CONSNot knowing exactly what the messages sound like. Just a written document is provided.
Rhoda
Hospital & Health Care, 201-500 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2021
Jumping In
Our experience with Cliniconex was GREAT! They were always willing to help, answer questions and ensure we got out start.
PROSThe product is easy to use and is time saving when used to the full potential.
CONSImplementation was a struggle but that was specifically due to our inability to move forward due to Covid and staffing.
Reason for choosing Cliniconex
We choose Cliniconex because of the integration with PCC and also to fill a communication gap with families.