I like it. Will continue to use it and even do notes on it. But need an app.

It’s simple to use. But I wish there was an app.

Chrome makes you zoom in and out to find the next clickable box. An app would solve it.

This meets our major requirements affordably. Patients are able to communicate with me via the portal, schedule appointments and pay bills. We cycled through several EHRs for small practices and my staff and I agree this one has been the best in terms of ease of use, responsiveness of support staff, integration with practice management, and simplicity of interface.

It's easy to use and customize for my small practice without having to navigate enterprise-level features that we don't need. Training is simple so onboarding new staff members is quick. Key integrations with eRx, labs and practice management have been seamless, and the pricepoint is an order (or two) of magnitude lower than large scale options such as Athena or Epic. I like the ability to easily free text without opening and closing multiple windows.

Patient portal still needs work to improve integration and features. Patient access to chart is limited and requires active monitoring (e.g. routing reports to the portal). I don't report statistics for Medicare so can't comment about utility for that. Chart management features such as searching for specific diagnoses or medications is clunky -- can't use * to fold multiple related diagnoses into the same search.

I have been, sadly, an Office Ally client for about the past six years. The only reason I'm still with them is because they make it too difficult to leave: they'll pack your client demographic information not the progress notes should you wish to migrate to another EHR/PM service. Customer Service / Tech Support is a joke; they're mostly just gatekeepers who will do everything they can to convince you that a technical issue is something on your end and not theirs. Here are some examples of what I;'m talking about.... 1. Patient Ally, their feature that allegedly allows clients and their patients to swap documents in a HIPAA-secured environment, more often than not fails to properly function. I've tried to send documents to my clients, and vice-versa, and they cannot be retrieved. When I complained about this, the "tech support" person tried to slough it off as a problem with either my computer or my client's His argument was that "if large numbers of our customers aren't complaining about this, then it's not a problem." I now use Adobe Cloud instead. 2. When using the accounting and claims management features in their practice management platform, Practice Mate, in order to post payments to a deactivated client account, I have to re-activate it, post the payments, then de-activate it again, which is a time-waster and unnecessary. When I addressed this with tech support, his unbelievable answer was: "Well the LOGIC is that if you're no longer seeing a client, then you won't be taking any more payments on their account." I had to explain to him that managed care can take weeks or months to pay claims, and also that some discharged clients owe past-due balances. His response was dead air. 3. The EHR platform has a penchant for bumping you off AS YOU'RE WORKING IN A CHART, which means you lose all the data and have to log back in and recreate it. This usually happens between 5-7 pm EST. The two times I reported this to "tech support," they told me it was probably my computer or my ISP and it wasn't their problem, again, because tens of thousands of other Office Ally users hadn't complained about it. Yeah, the cost is low, but if you're a sole practitioner like me, without so much as a receptionist, these inefficiencies can cost you in time and money.

Relatively easy to use.Fairly good integration between EHR and Practice Mate.

1. Many of the features don't work properly. 2. Some functions are not the most efficient and actually waste end users' time. 3. "Tech Support are mostly gatekeepers. When you call to report a problem, their typical response is that if thousands of other users haven't already called to report the same issue, then it must be your fault and not theirs. They also refuse to let you speak to a supervisor or manager, their typical excuse being "They're all in a meeting." They claim to write "job tickets" and promise a callback, but of course they never call back and the issue is rarely resolved.

This is a great system if you don't need advanced notifications of appointments, or want outside vendors to interact with the system for reviews. And, if your clinic doesn't care that the clinician can't look at the financials or schedule, it works well. To us, this was a huge drawback. But, we loved the ease of use for the actual charting.

Charting is quick as long as you use Text Blaze Snippets on chrome with it. Otherwise, it can be long. It is customizable by the provider and for specialties which is nice. Each specialty can have their own template. Adding patients is easy. Re-prescribing doesn't require an actual note, so the MA's or RN's can do this and send to provider for authorization. Uses "superbills" for charting, meaning you can bundle specific CPT codes with allowed ICD10's. Interacts with their billing clearinghouse for rapid notification of coverage.

It is segmented. You can't look at the patient financial's without going into a completely different system (the practice manager). Same goes for scheduling. In other words, if you want to schedule, you have to be logged into 2 systems they have that communicate. But, requiring you to have multiple types of browsers (not just tabs) up and running. The system only allows notifications of appointments outside of a 24 hour period, such that if you wanted to setup notification of appointment on the same day, ie. 3 hours before appointment, it doesn't let you. And, there is no system outside that interacts with officeally. So, if you want to do patient reviews, emails, etc., you have to manually upload your file to the outside vendor.

I'm tired of changing EMR's over the years and I have been managing to make it work for now. The problem is that the next EMR that charges 30x OA isn't that much more intuitive.

Simplicity in its GUI, pricing and web based system.

Several limitations on setting up your notes/templates. RCM is horrible. Can not extract information required through reports. Needs better integrations and ability for practice to customize to its need.

Overall very pleased. It gets the job done.

Ease of use with most practical, day to day functions.

Cumbersome in certain areas. Lacks intuitive use. It has so many uses, areas, that it can become overwhelming.

Good

Inexpensive for small part time practice and practicemate billing support

Unable to get lab and radiology results directly in EHR

Very good. I wish the Reminder Mate feature had a texting response system and was more user friendly. We canceled our Reminder Mate subscription because of the inefficiencies. When we brought this problem to tech supports attention , they never had a good solution of a fix

Pricing is transparent and reasonable. Accounting software, EHR and stats are all integrated with a clearinghouse

We are EST so I wish they had tech support available 24/7 or at least for early EST days. As a chiropractic clinic, we had to customize and create our own macros and templates which took a lot of time but worth it

It does everything for us. Cuts down on time seeing the patients as our progress notes are pre-populated and the billing is the key to our success!

EHR 24/7 has been very useful tool in our practice. It is so simple to use and with ease. The price point was also a great factor alongside the billing portion of the EMR. We have been using this since 2020 and not had any issues. Customer service is always helpful and responsive. It's worth the money and saves us time when seeing our patients. Love the patient intake forms as well as we are working our way to a paperless practice.

At times the patients complain about the intake forms. The price recently went up and that's unfortunate.

I like the flexibility of the program as it is internet based.

Some bugs. Although rare there are times when a visit is made through the appointment tab but it does not transfer to the visit tab. If it isn't in the visit tab then it will not be billed.

Our experience for over the past ten years has been incredible. I know problems have come up now and again but if twice a year I'd be surprised and many of them take under an hour to fix or help us with and the customer service is fantastic!

The ability to create our own SOAP notes that only pertained to what we needed was the most exciting and helpful for our practitioners.

Quite inexpensive for the incredible ease and access to this type of platform.

Office Ally has been the best EHR that I have worked with in my 20 year career as a medical assistant office manager.

Ever since switching to OA EHR my job has become a lot more easier to manage. In particular when billing claims the process is so much easier and allows a faster turn around time for Insurance payments to be processed. I also save a lot of time in patient reminders.

The patient ally feature needs improvement, there should be an alert button when the patient send us a message or request for an appointment.

Office Ally functions as 2 products, EHR & a clearing house for insurance claims. As an EHR it works sufficiently. As an insurance claims clearing house it is outstanding. Office Ally works independently with different EHRs online and can be calibrated to accept claims directly from the EHR you use. It takes a few phone calls to your EHR and see if Office Ally clearing house is available. If your EHR does not calibrate to Office Ally, you can set up an account independently with them and login to file claims via the Office Ally website. Another positive as a clearing house is if the claims are for private insurance like Blue Cross, Aetna etc. it will cost the provider nothing. If the provider is submitting claims for medicaid recipients they have a one a month fee. This all depends on the provider and who they accept as a client.

The user interface on Office Ally is slightly confusing. A user can get confused at times because the options the user interface gives is a tad overwhelming. Another downside is the rejection codes they hand out. The good side though is you can call Office Ally up and they will guide you through the codes and issues.

overall, it allows me to cover all the bases of patient care , without me being tied to a computer for hours.

It saves me from writing for hours at a time, every day that I treat patients. The added benefit is this also allows me to pick certain phrases or statements as I go through it

I resented it in the beginning because it was mandatory, now i wouldn't be without it

I like it and not planning on changing anytime soon

Low cost allows me to spend resources elsewhere when needed - ie dictations, AI scribe, etc.

Can be slow at times, however this has vastly improved in last 2 years

Very good

I like the ability to generate and save treatment notes, most useful for storing all clinic documents electronically

I just don’t like having to pay monthly for the service, free would be better

For a small office of 1-3 providers and just a few office staff, this software has been good. Since it's free, we were able to start a practice with relatively low overhead. I like that it's cloud based and can be accessed easily. The look of the visits tab is clear and easy to understand. Creating claims is easy because you can click boxes to add line items from your custom superbill. Your biller will have to know when to check for modifiers, codes, etc. There is no scrubber with this software.

The website seems to delay or go down too frequently, slowing down the billing process. Also, the ERA adjustments post twice randomly. I do not like that you have to have several tabs open to look at one patient's account. It's very difficult to look up family balances. The statement generator is very basic and has very few filters. They also do not print in alphabetical order making it difficult to put statements in the same envelope of the same household. Reporting is difficult and not at all clear or intuitive. You basically set filters to make a list. Reporting could be much better.

I am satisfied

User-friendly, has good reports to work with

Searching patients should always be by default with date of birth or have the option to select a default because that causes extra time to choose or make mistakes choosing it so it takes time

Very easy to use and set up! Love that you can populate full phrases.

Seems to be cumbersome with some features...feels like I have to click here, click there just to get to where I need to be. Wish it was a little more streamlined.

I have been very happy and satisfied with the product and services.

Cost, easy accessibility, easy to manage and work within site.

I am unable to think of anything at this time

keep tract of patients consise manner

ease of use and good support when you need it

exam info not carried over to next exam sheet, like allergies, medication allergies.

Great! Support has been very helpful with any questions.

EHR is very user friendly, easy to navigate and support has been amazing!

No cons! Easy to use program that I’m enjoying.

pretty easy once we customized and got used to it

copy to new note featurephrases creationaddedumsdropping note to claims is easy

timing of the chart codes dropping to the billing to be able to correct

When it works... It is easy to convert a chart note into an insurance claim. It is customizeable to suit different types of practitioners.

It is very unreliable with poor technical support. It is difficult to reach a tech support person. There are incessant pop-up notifications that display the same unnecessary information many times per day. There is an incessant pop-up advertisement for a credit card processing company every time you record a credit card payment. It is difficult to print records, taking multiple steps and mouse clicks to print virtually any chart note or record.

Seamless use between it and Practice Mate. Easy to use.

System does go down at times but not often. They are quick to fix it.