This software is an extremely valuable program for running a Customer Validation Program. It make recruiting easy and provides a great method for users to report any issues they may encounter.

First, and foremost, the embedded customer service feature is fantastic. I also appreciate the ability to customize welcome message (HTML capable), and email templates.

The flexibility of the tool that lets me customize the beta project in a specific way that I want it to. Has a comprehensive list of all the features that I can think of are required for beta testing.

Breadth of  features is truly impressive. There's so much that Centercode can do that sometimes it's almost overwhelming.

The missing abilities I expected from the tool.

They have provided top notch support and are always happy to have a conversation or extend their knowledge to their user base on best practices or alternate ways of accomplishing a goal.

Customer support is the best in the business- they are always available and know my implementation better than I do.

Easy to use, powerful tool for gathering Voice of Customer and BETA feedback.

Intuitive interface; lots of ways to slice and dice information; good to facilitate discussions within communities; easy to offer feedback; good report generation.

Onboarding users is a breeze - the platform allows for surfacing of appropriate NDA's, the builds that you want the users to access, and all of the tasks that you want your users to tackle.

Hard to navigate sometimes when looking at things customers write in.

I loved the overall feature set that Centercode came with, even at the lower subscription tiers.

The platform itself allows for customization and has supported all of our needs over the years. Their support team is top notch and the rest of their employees are excellent to interact with.

Customer support is outstanding. I've never had a poor experience using the platform for going on 2+ years.

The new user experience from a project admin standpoint is tough. There's so much to learn.

As a child of the internet age and very tech-savvy individual, I don't usually have this problem with other software.

Overall, Centercode was on top of the project. The communication was great.

Some customers (users) sometimes complain about the UI being difficult to navigate but once we show them the first time, they get it.

Its very hard to find how to change a setting for a project.

We've been able to save money, improve overall NPS scores on particular products, and take our offerings to the next level.

It's very easy for admins (like myself), team members, and external customers to use. The email integration and automatic update notifications is extremely powerful and useful.

Excellent people to work with. Always prompt, courteous,  and professional to deal with.

This platform is not particularly a community platform which is a little bit frustrating but also understandable.

Great forums, work on many devices (computers, tablets, etc). Love the integration with Jira, helps get items in our backlog.

The import process is cumbersome, and does not  work well with large amounts of data.

It's  structure is boring and most bothersome part is that it allows only few file formats.

It has more features and is more sophisticated than Google's tool for surveys. It's integration with MailChimp is a top feature.

Good Product With Good Algoritham. Provides Needful Tools To Analyse The Insights Also To Get A Good Understanding About Customer Expectations.

The first beautiful thing I like is that their website and the mobile application are very responsive and have a great user interface that enables us to complete tasks in a short period of time.

Ease of use, it was an easy set up and login and the interface was easy to navigate but also had fun colors that caught the eye.

I am unable to specifically Identify any features of this product that I am unhappy with or that do not add value.

Overall, I believe it is a great value for the money, with the features it provides. I have recommended it to a few friends and once they get over the learning curve they too love it.

Inability to change your survey after it has been submitted can be frustrating for some users who made a mistake in their feedback.

Excellent product, great features and functionality for paid subscribers, integrates well with other platforms.

It makes it so easy to choose a template and edit the questions. I also love the layout of the results - they are easy to read at a glance and are formatted great.

I have realized that Surveymonkey helps me and my team to better understand the metrics that we plan our work around. It’s very easy to use and pleasant to set up.

The ability to make custom question surveys is very powerful in this package. Tracking of answers and reporting is the best.

Ease of use, clean and modern look, ability to integrate with other software. Price was better compared to what we were using before.

That's something I hate about it, first you waste your 2 3 minutes telling them who you are, and then they just put a small message on blank screen that you're not qualified.

Customer Support, when you pay for the top tier, is responsive and polite. Other than that, this whole service is for the birds.

Overall surveymonkey is good. It has good integrations with other software too.

We used to use Survey Monkey every three months to send out survey for our transformation challenge (our community would vote on whom should win) it is easy to use with lots of great features.

Suddenly, the $5/month option was nowhere to be found. Horrible way to rip people off just as they are frustrated enough to get their survey out.

I have had an overally very positive and pleasant experiencing SurveyMonkey. I love that it is a free software, it is userfriendly and there is live tech support when the user may need it.

At times if your signal is weak your and your survey is interrupted i have lost infirmation and needed to start all over again.

I love that they offer a very generous free version to help you get started if you're just starting out on a low budget and then you can grow your account as needed. That is something I value highly.

Our only recourse is to dispute the charge through our credit card company. This was beyond disappointing.

Overall, I like the features they provide and getting creative with my surveys, I am just not a fan of the pricing.

I like this software ,its a great way to communicate and stay up to date with the pandemic and donate to organazations for a great cause.

Overall, this is a good product. The biggest pro of this software is the ease of use and ability to easily share with others to complete the survey.

It could be difficult to go back and forth and it required time and patience to go back and forth if I accidentally messed something up.

US Dollar

The Centercode Platform transforms how you collect and analyze pre-release customer feedback. Our delta testing system uses intelligent technology like plug-and-play project planning, engagement automation, and smart reporting to produce rapid results with minimal time investment. Imagine continuous, up-to-the-minute customer insights ahead of every release.

Feedback scoring module of Centercode enables enterprises to automatically display reviews with the highest impact and prioritize as well as categorize them for improving product quality. Its dashboard helps management and executive teams to display information in a centralized platform and keep all stakeholders informed about the latest updates across pipelines. Additionally, users can generate custom reports based on relevant data using engaging visualizations and automate scheduled reports for sharing them with team members. 

Centercode comes with an application programming interface (API), which allows integration with various third-party applications and existing systems, ensuring workflow automation and customer satisfaction. Pricing is available on request and support is extended via documentation, phone, email, and online helpdesk. 

LongDescription

Real-Time Analytics

Milestone Tracking

Surveys & Feedback

Status Tracking

Prototype Creation

Idea Management

Skip Logic

Customizable Reports

Customer Segmentation

Progress Tracking

Usability Testing

Project Management

Knowledge Management

Collaboration Tools

Data Import/Export

Group Management

Testing/QA Management

Self Service Portal

Ideation

Content Management

Email Marketing

Multi-Channel Data Collection

Survey/Poll Management

Discussions/Forums

Membership Management

Issue Management

Complaint Monitoring

Question Library

Question Branching

Response Validation

Activity Dashboard

Response Quotas

Reporting & Statistics

Moderation

Predictive Analytics

Customizable Questions

Customizable Templates

Issue Tracking

Dashboard

Website Management

Real-Time Reporting

Support Audio/Images/Video

Reporting/Analytics

Prioritization

Feedback Management

Data Analysis Tools

Negative Feedback Management

Project Planning

Action Management

Task Management

Mobile Survey

Bug Tracking

Member Directory

Performance Metrics

Requirements-Based Testing

Parameterized Testing

Web browser (OS agnostic)

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

11-50

51-200

201-500

501-1000

1000+

Centercode

In Person

Live Online

Webinars

Documentation

Videos

SurveyMonkey is a cloud-based survey tool that helps users create, send and analyze surveys. Users can email surveys to respondents and post them on their websites and social media profiles to increase response rate. Users can run customer satisfaction surveys to get feedback on products and services, and they can send employee engagement surveys to understand employee satisfaction within the company. The tool allows users to send surveys and check on results from a mobile device.


SurveyMonkey helps users reduce data bias by using question, page, block and order randomization. It provides users with multiple question types including video, matrix, rating, star, slider, A/B testing and ranking questions. Users can personalize respondent experience with advanced survey logic, branching, question and page skip logic and advanced piping. Users can use survey templates or access question banks to prepare surveys.


SurveyMonkey allows users to customize their surveys by adding logos, themes and corporate colors. Pricing is per month. Support is provided via email and phone.



Commenting/Notes

Engagement Tracking

Access Controls/Permissions

URL Customization

SSL Security

Sentiment Analysis

Conditional Logic

Customizable Fields

Template Management

Randomization

Email Distribution

Real-Time Data

Question Piping

Benchmarking

Social Media Integration

Email Management

Visual Analytics

Alerts/Notifications

Reminders

Live Results Sharing

Online Polling

Multi-Language

Customizable Branding

Trend Analysis

Customizable Forms

Third-Party Integrations

Survey Builder

Multi-Channel Distribution

Offline Response Collection

Search/Filter

NPS Survey Structure

Data Capture and Transfer

Mobile Access

Real-Time Notifications

Forms Management

Workflow Management

Autofill

Forms Creation & Design

Drag & Drop

Process/Workflow Automation

Web Forms

Text Analysis

Text Fields

360 Degree Feedback

NPS of Customers

Pulse Surveys

Customer Experience Management

Website Integration

Data Visualization

NPS of Employees

Ratings/Reviews

Single Sign On

Interactive Content

Multiple Question Types

Quizzes

Multi-Channel Communication

Customer Journey Mapping

Tagging

SMS Messaging

Customer Database

AI/Machine Learning

CES Survey Structure

CSAT Survey Structure

File Storage

SurveyMonkey is available across Individual, Team, and Enterprise plans:

Individual - 
Premier Annual: $67.96/month
Advantage Annual: $27.17/month
Standard Monthly: $12.22/month

Team - 
TEAM ADVANTAGE: $21.07/month
TEAM PREMIER: $51.66/month

ENTERPRISE - Please contact SurveyMonkey directly


Centercode vs SurveyMonkey

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