ServiceTitan
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Most Helpful Reviews for ServiceTitan
1 - 5 of 244 Reviews
Jason
Financial Services, 2 - 10 employees
Used more than 2 years
OVERALL RATING:
5
Reviewed April 2022
Service Titan
Brandi
Verified reviewer
Construction, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed October 2023
The only CRM you need!
It does everything you need in one program!
CONSI wish there were not so many add-ons that cost extra.
Reasons for switching to ServiceTitan
More functionality, better support, reporting features
Vendor Response
Thank you so much for leaving us this review, Brandi! We appreciate the kind words and we are honored to have played a part in your business journey.
Replied November 2023
Molly
Utilities, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
2
FUNCTIONALITY
4
Reviewed May 2024
ST all around.
Overall its good, definitely really great aspects of the service and then items that need attention.
PROSWe like the visibility you get with ST, you can easily locate your technician whether he is driving or working at a customers home.
CONSThe Support really needs help, I can tell you of maybe 3 times support was able to resolve and issue. All the other times it had to be sent to a more senior support staff to resolve. I am currently still waiting on a resolution from a case opened 1/30/24!
Vendor Response
Thanks for the review, Molly! We appreciate the feedback about support and our team is actively working to improve the support experience. I apologize for the long wait time and will speak with your team to see if there's anything we can do to urge it along.
Replied May 2024
Leah
Construction, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
1
EASE OF USE
2
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed May 2024
Do NOT recommend
WISH we didn't have to use ST and that Corp would figure out what a ridiculous system it is for us
PROSNot one single thing - much prefer Google
CONSEverything, literally everything, sucks about it - totally NOT user friendly or easy
Reason for choosing ServiceTitan
We weren't allowed to use anyone else - UNFORTUNATELY
Vendor Response
We're sorry to hear this has been your experience, Leah. We'll be sure to share this with our leadership teams.
Replied May 2024
Krista
Construction, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed April 2024
Gulfshore Air Review of Service Titan
Love the quarterly updates, support from the community groups to solve problems and propose feature updates.
CONSSupport with onboarding, and support after when using the product.
Vendor Response
Thank you for taking the time to write this review, Krista! We are thrilled to hear you like the quarterly updates and our Titan Community. We will be sure to share your feedback around our onboarding and support functions.
Replied May 2024