--- title: "Best Call Recording Software for Small Businesses 2026 | Software Advice" description: "Find the best Call Recording software for small businesses. Compare top-rated tools by real reviews, features and pricing — all in one place on Software Advice." source_url: "https://www.softwareadvice.com/call-center/call-recording-comparison/small-business/" page_type: "page" language: "en" --- [Home](https://www.softwareadvice.com/) / [Call Recording Software](https://www.softwareadvice.com/call-center/call-recording-comparison/) / Call Recording Software for small businesses Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. # Best Call Recording Software for small businesses ## Call Recording Software (172 products) [Small Business](https://www.softwareadvice.com/call-center/call-recording-comparison/)[Free Version](https://www.softwareadvice.com/call-center/call-recording-comparison/free/) Sort by **Recommendations**: Sorts listings by the number of recommendations our advisors have made over the past 30 days. Our advisors assess buyers’ needs for free and only recommend products that meet buyers’ needs. Vendors pay Software Advice for these referrals. **Reviews**: Sorts listings by the number of user reviews we have published, greatest to least. **Average Rating**: Sorts listings by overall star rating based on user reviews, highest to lowest. **Alphabetically (A-Z)**: Sorts listings by product name from A to Z. ### [Five9](/call-center/five9-profile/) - Overall rating: 4.2/5 - Reviews: 487 - Starting price: $119.00/month - Best for: Ease of use - Free trial: Not available - Free demo: Available #### Overview Five9 is an all-in-one cloud contact center solution for inbound, outbound, blended and omnichannel contact centers world-wide. Powered by Practical AI, Five9 enables agents [Read more](/call-center/five9-profile/) ##### What users love - User-friendly and accessible design - Responsive and helpful support team - Robust call center capabilities ##### To take in mind - Call handling and workflow issues - Frequent call drops and instability #### Features ##### Best rated features - Call Tracking: 5/5 - Performance Metrics: 5/5 - Scheduled Recording: 5/5 - Lead Generation: 5/5 ##### Worst rated features - Quality Management: 1/5 - Progressive Dialer: 1/5 - Integrations Management: 1/5 [See all features](/call-center/five9-profile/#key-features) #### Pricing ##### Digital - Price: $119.00/month ##### Core - Price: $159.00/month ##### Premium - Price: Custom - Pricing available upon request [See full pricing details](/call-center/five9-profile/#pricing-and-plans) --- ### [Zendesk Suite](/product/26892-Zendesk/) - Overall rating: 4.4/5 - Reviews: 4,116 - Starting price: $55.00/month - Best for: Enterprise businesses - Free trial: Available - Free demo: Not available #### Overview Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, knowledge base and online communities. The solution offers a [Read more](/product/26892-Zendesk/) ##### What users love - Centralized multichannel support platform - Robust and flexible ticketing - Intuitive and user-friendly interface ##### To take in mind - Escalating costs and limited value - Clunky and limited email handling - Missing and complex feature set #### Features ##### Best rated features - Tagging: 5/5 - Batch Communications: 5/5 - Account Management: 5/5 - Configuration Management: 5/5 ##### Worst rated features - Interactive Content: 3/5 - Account Alerts: 3/5 - Geotargeting: 3/5 [See all features](/product/26892-Zendesk/#key-features) #### Pricing ##### Suite Team - Price: $55.00/month ##### Suite Growth - Price: $89.00/month ##### Suite Professional - Price: $115.00/month [See full pricing details](/product/26892-Zendesk/#pricing-and-plans) --- ### [Ultatel Cloud Business Phone System](/screen-sharing/clarity-business-phone-system-profile/) - Overall rating: 4.7/5 - Reviews: 41 - Starting price: $18.00/month - Free trial: Available - Free demo: Not available #### Overview ULTATEL enables people to work together and get the information they need to do their best work, anywhere they are. Our cloud platform brings together phone, video, messaging, [Read more](/screen-sharing/clarity-business-phone-system-profile/) #### Features ##### Best rated features - Activity Tracking: 5/5 - Call Transcription: 5/5 - Activity Dashboard: 5/5 - Call Conferencing: 5/5 ##### Worst rated features - Communication Management: 3/5 - Collaboration Tools: 3/5 - Online Voice Transmission: 3.4/5 [See all features](/screen-sharing/clarity-business-phone-system-profile/#key-features) #### Pricing ##### Essential - Price: $18.00/month - Ideal for: Teams & businesses needing reliable, high-quality calling with core AI insights like ##### Premium - Price: $24.00/month - Ideal for: Businesses seeking robust collaboration tools, deeper call intelligence through a broader ##### Ultimate - Price: $34.00/month - Ideal for: Organizations requiring the most advanced AI capabilities for comprehensive [See full pricing details](/screen-sharing/clarity-business-phone-system-profile/#pricing-and-plans) --- ### [Salesken](/crm/salesken-profile/) - Overall rating: 4.7/5 - Reviews: 22 - Starting price: $99.00/month - Free trial: Available - Free demo: Not available #### Overview Salesken is a cloud-based AI sales platform built for sales teams at small, mid-size, and large enterprises across industries such as finance, education, real estate, and [Read more](/crm/salesken-profile/) #### Features ##### Best rated features - Performance Metrics: 5/5 - Assessment Management: 5/5 - Archiving & Retention: 5/5 - Feedback Management: 5/5 ##### Worst rated features - Auto-Dialer: 4/5 [See all features](/crm/salesken-profile/#key-features) #### Pricing ##### Basic - Price: $99.00/month [See full pricing details](/crm/salesken-profile/#pricing-and-plans) --- ### [Gong](/call-center/gong-profile/) - Overall rating: 4.8/5 - Reviews: 561 - Best for: Mid-size businesses - Free trial: Not available - Free demo: Not available #### Overview Gong is a cloud-based revenue intelligence platform built for B2B go-to-market teams across technology, media, telecommunications, professional services, financial services, [Read more](/call-center/gong-profile/) ##### What users love - Collaborative call review tools - Driving sales team improvement - In-depth conversation breakdowns ##### To take in mind - Transcription accuracy limitations - Recording reliability and privacy issues #### Features ##### Best rated features - Predictive Analytics: 5/5 - Sales Automation: 5/5 - Data Visualization: 5/5 - Trend Analysis: 5/5 ##### Worst rated features - Sales Pipeline Management: 3/5 - Mobile Access: 3.7/5 - Multi-Channel Communication: 3.7/5 [See all features](/call-center/gong-profile/#key-features) --- ### [Ringover](/voip/ringover-profile/) - Overall rating: 4.7/5 - Reviews: 893 - Starting price: $29.00/month - Best for: Small businesses - Free trial: Available - Free demo: Not available #### Overview Ringover is the no.1 business phone system that gives you unlimited calls to 110 countries, video conferencing, SMS and group messaging, call recording, call whispering and more [Read more](/voip/ringover-profile/) ##### What users love - Comprehensive call tracking features - Intuitive and user-friendly interface - Responsive and helpful support team ##### To take in mind - Inconsistent audio and device issues - Occasional lag and slow response - Frequent connectivity interruptions #### Features ##### Best rated features - Call Scheduling: 5/5 - SIP Trunking: 5/5 - Contact Database: 5/5 - Employee Directory: 5/5 ##### Worst rated features - Monitoring: 2.8/5 - Call Tagging: 3/5 [See all features](/voip/ringover-profile/#key-features) #### Pricing ##### Smart - Price: $29.00/month - This plan provides all-in-one calls, video & chat. ##### Power - Price: $54.00/month - This plan offers analytics, productivity and integrations. ##### Advanced - Price: $64.00/month [See full pricing details](/voip/ringover-profile/#pricing-and-plans) --- ### [DialedIn CCaaS](/call-center/chasedata-profile/) - Overall rating: 4.8/5 - Reviews: 338 - Starting price: $25.00/month - Best for: Value for money - Free trial: Not available - Free demo: Not available #### Overview DialedIn is a cloud-based Contact Center as a Service (CCaaS) solution designed to optimize outbound, inbound, and blended call center operations for businesses of every size and [Read more](/call-center/chasedata-profile/) #### Features ##### Best rated features - Agent Interface: 5/5 - Automated Routing: 5/5 - Data Management: 5/5 - List Management: 5/5 [See all features](/call-center/chasedata-profile/#key-features) --- ### [Phonexa](/marketing/phonexa-call-logic-profile/) - Overall rating: 5.0/5 - Reviews: 76 - Free trial: Not available - Free demo: Not available #### Overview Phonexa is an enterprise-grade tracking software for performance, affiliate and partner marketing. The Phonexa Suite is the underlying tech that carries through the consumer lead [Read more](/marketing/phonexa-call-logic-profile/) #### Features ##### Best rated features - List Management: 5/5 - Visitor Tracking: 5/5 - Recording: 5/5 - Conversion Rate Optimization: 5/5 ##### Worst rated features - API: 3/5 - Call Transcription: 4/5 [See all features](/marketing/phonexa-call-logic-profile/#key-features) --- ### [LiveAgent](/crm/liveagent-profile/) - Overall rating: 4.7/5 - Reviews: 1,788 - Starting price: $15.00 - Best for: Enterprise businesses - Free trial: Available - Free demo: Not available #### Overview Cloud help desk for support teams of any size: an online store with three agents pays $87 per month billed annually on the Team plan to answer email, live chat, WhatsApp, Facebook [Read more](/crm/liveagent-profile/) ##### What users love - Unified and efficient support - Real-time chat and integration - Intuitive and user-friendly design ##### To take in mind - Cumbersome email handling experience - Outdated and cluttered interface design - Limited mobile functionality and usability #### Features ##### Best rated features - Customer Service Analytics: 5/5 - Real-Time Data: 5/5 - Drag & Drop: 5/5 - Transfers/Routing: 5/5 ##### Worst rated features - Audit Trail: 1/5 - Multi-Channel Management: 2/5 - Sentiment Analysis: 3/5 [See all features](/crm/liveagent-profile/#key-features) #### Pricing ##### Starter - Price: $15.00 - $15 agent/month (billed annually) — $19 agent/month (billed monthly) ##### Team - Price: $29.00 - $29 agent/month (billed annually) — $35 agent/month (billed monthly) ##### Business - Price: $49.00 - $49 agent/month (billed annually) — $59 agent/month (billed monthly) [See full pricing details](/crm/liveagent-profile/#pricing-and-plans) --- ### [PhoneBurner](/crm/phoneburner-profile/) - Overall rating: 4.8/5 - Reviews: 177 - Starting price: $165.00/month - Best for: Ease of use - Free trial: Available - Free demo: Not available #### Overview PhoneBurner is an outbound dialer and call center solution that empowers agents to conduct wildly efficient yet highly personalized outreach, and engage up to 4x more contacts in [Read more](/crm/phoneburner-profile/) #### Features ##### Best rated features - Email Marketing: 5/5 - Workflow Automation: 5/5 - Search/Filter: 5/5 - Performance Management: 5/5 ##### Worst rated features - Call Scripting: 2.3/5 [See all features](/crm/phoneburner-profile/#key-features) #### Pricing ##### Standard - Price: $165.00/month - The plan includes CRM solutions and an powerful dialer. ##### Professional - Price: $195.00/month - The plan includes all features from the standard plan with additional add-ons to help teams grow. ##### Premium - Price: $215.00/month - The plan includes all features from the standard and professional plans plus a dedicated inbound [See full pricing details](/crm/phoneburner-profile/#pricing-and-plans) --- ### [VICIdial](/call-center/vicidial-profile/) - Overall rating: 4.7/5 - Reviews: 266 - Starting price: $0.00/year - Best for: Features - Free trial: Available - Free demo: Not available #### Overview VICIdial is an open-source, cloud-based contact center solution suitable for small to large call centers in a variety of industries. Key features include inbound and outbound [Read more](/call-center/vicidial-profile/) ##### What users love - Comprehensive call center solution - Strong community and support network - Efficient predictive dialing capabilities ##### To take in mind - Outdated and unfriendly interface design #### Features ##### Best rated features - Caller ID: 5/5 - Data Import/Export: 5/5 - Queue Management: 5/5 - IVR: 5/5 ##### Worst rated features - Real-Time Monitoring: 3/5 - Call Scheduling: 4/5 [See all features](/call-center/vicidial-profile/#key-features) #### Pricing ##### Hosted VICIdial - Price: $400.00/month - Our VICIhost hosting service for VICIdial, priced on a per-server basis ##### Free Open-Source Download - Price: $0.00/year - Free download of the VICIdial open-source software, no restrictions for use [See full pricing details](/call-center/vicidial-profile/#pricing-and-plans) --- ### [Squaretalk](/call-center/innitel-predictive-dialer-profile/) - Overall rating: 4.8/5 - Reviews: 134 - Starting price: $25.00/month - Best for: Customer support - Free trial: Not available - Free demo: Not available #### Overview Squaretalk is a cost-effective, scalable, and simple-to-use cloud communications platform that gives your sales and support teams the tools to boost efficiency and [Read more](/call-center/innitel-predictive-dialer-profile/) #### Features ##### Best rated features - Automated Responses: 5/5 - Callback Scheduling: 5/5 - On-Demand Recording: 5/5 - Real-Time Reporting: 5/5 ##### Worst rated features - Call List Management: 3.8/5 - Outbound Call Center: 4/5 [See all features](/call-center/innitel-predictive-dialer-profile/#key-features) --- ### [CTM](/voip/calltrackingmetrics-profile/) - Overall rating: 4.7/5 - Reviews: 159 - Starting price: $79.00/month - Best for: Value for money - Free trial: Not available - Free demo: Not available #### Overview CTM is a conversation analytics software designed to provide tracking and insights for sales and marketing teams. It helps organizations analyze campaign performance and customer [Read more](/voip/calltrackingmetrics-profile/) #### Features ##### Best rated features - Interaction Tracking: 5/5 - Campaign Scheduling: 5/5 - Call Tagging: 5/5 - Data Security: 5/5 ##### Worst rated features - Multi-Touch Attribution: 2.8/5 - File Transfer: 3/5 - Call Scripting: 3/5 [See all features](/voip/calltrackingmetrics-profile/#key-features) --- ### [Myphoner](/call-center/myphoner-profile/) - Overall rating: 4.7/5 - Reviews: 99 - Starting price: $0.00 - Free trial: Available - Free demo: Not available #### Overview Myphoner enables sales teams to easily manage their prospects with a simple to use cold outreach CRM, never has it been easier to follow up and drive leads. Whether you do cold [Read more](/call-center/myphoner-profile/) #### Features ##### Best rated features - Caller ID: 5/5 - Campaign Management: 5/5 - Computer Telephony Integration: 5/5 - Call Recording: 4.7/5 [See all features](/call-center/myphoner-profile/#key-features) #### Pricing ##### Free - Price: $0.00 - This plan is free forever. ##### Basic - Price: $19.00/month - The plan includes a 14-day free trial. ##### Plus - Price: $29.00/month - The plan includes a 14-day free trial. [See full pricing details](/call-center/myphoner-profile/#pricing-and-plans) --- ### [Patient Prism](/dental/patient-prism-profile/) - Overall rating: 5.0/5 - Reviews: 22 - Starting price: $99.00/month - Free trial: Not available - Free demo: Not available #### Overview Patient Prism is a call recording software designed to help dental practitioners analyze patients’ calls and identify revenue opportunities. The platform enables administrators to [Read more](/dental/patient-prism-profile/) #### Features ##### Best rated features - Appointment Management: 5/5 - Recording: 5/5 - Archiving & Retention: 5/5 - On-Demand Recording: 5/5 [See all features](/dental/patient-prism-profile/#key-features) ---