--- title: "Gong Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Gong. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Gong is a good fit for you!" source_url: "https://www.softwareadvice.com/call-center/gong-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Call Recording Software](https://www.softwareadvice.com/call-center/call-recording-comparison/) / [Gong](https://www.softwareadvice.com/call-center/gong-profile/) / Gong Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/call-center/gong-profile/) Reviews [Alternatives](https://www.softwareadvice.com/call-center/gong-profile/alternatives/) # Gong User Reviews ## Reviews summary - Overall rating: 4.8/5 - Total reviews: 570 ### Secondary ratings - Ease of use: 4.7/5 - Customer support: 4.7/5 - Value for money: 4.6/5 - Functionality: 4.7/5 ### Rating distribution - 5 stars: 475 reviews (83%) - 4 stars: 85 reviews (15%) - 3 stars: 7 reviews (1%) - 2 stars: 2 reviews (0%) - 1 star: 1 reviews (0%) ### Most mentioned pros - Selling is a team sport, and by having access to Gong's analytics of not just my calls, but calls from the rest of the company with active feedback is helpful. - Gong was a great feature to have to re analyze calls, find trends, and see where our team was struggling. If a team is considering high growth and more substantial pipeline with closed wons, Gong is a must. - i do like the clear analyses, and the way it shows who talked at what stage - it alllows me a clear insight in how my salesprocess is going. ### Most mentioned cons - Words are randomly redacted when watching videos playback, video player blocks part of screen during shared screen. - Sometimes the recorder doesn't join the meeting right away and will randomly join a few minutes in, which can be confusing for clients and throw off the groove of the call - The lack of robust data export options has made it hard to justify the platform’s cost, especially as it falls short of meeting practical data management needs. ## Gong customer reviews Showing reviews 1-25 of 570 (page 1). ### Gong Turns Customer Calls into Actionable Insights with Responsive Support - Overall rating: 5/5 - Reviewer: Shubham K. - Industry: Computer Software - Company size: 51-200 employees - Product usage: 1-3 years · daily - Reviewed: November 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Gong is helping us make better use of customer conversations across sales, enablement, and RevOps. We can review closed-won calls, identify discovery approaches and key moments that worked, and build trackers and playbooks that AEs can use on open opportunities. It also gives us a foundation to improve coaching and forecast discipline, rather than relying only on recorded calls or CRM inputs. We are still expanding adoption, but Gong is helping us create a more repeatable sales motion. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 #### Pros The breadth of Gong and the ability to turn real customer conversations into something the team can use. We have recordings flowing in from Outreach Kaia, and we have used Gong to build trackers, look at closed-won calls, and start creating reusable examples for the sales team. Gong has an great support function and they are flexible enough to support sales, enablement, and RevOps. We have been working on scoring, custom smart trackers, playbooks, Engage, and forecasting. The team has been responsive when we need help, and there is clearly a lot more value we can drive as we improve adoption beyond simply recording or listening to calls. #### Cons Forecast analytics needs more flexibility. I would like to select custom date ranges and look back beyond the last two completed quarters. It would be especially helpful to see AE-level commit accuracy and stage conversion trends over multiple quarters, so we can better calibrate forecasts and improve revenue predictability. --- ### Fast, AI-Powered Call Insights—With Room to Improve Scoring - Overall rating: 4/5 - Reviewer: Fariba P. - Company size: 201-500 employees - Reviewed: November 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I use Gong to get insights from calls and see how sellers handle discovery and qualifying, so I can build enablement programs targeting those gaps. I can ask questions about filtered calls and get answers without reviewing the calls fully, then refer back to saved chats. #### Pros I use Gong to get insights from calls and build enablement programs around the gaps I see. I can see how sellers perform during calls, including how they handle discovery and qualification, which helps me build programs that target those areas. I really like AI Ask Anything. I can filter the calls I want insights from, ask questions without limits, and get answers without reviewing the calls fully. The chats are saved so I can refer to them later. Gong is also very easy and user friendly to use. #### Cons I think the AI Call Reviewer could be improved. Sometimes the score doesn’t match the AI’s reasoning, and I can only score a call, not an opportunity. It would be nice if it could score an opportunity instead. --- ### Gong Engage & Enable: keeps our outbound teams intentional, coachable, and improving - Overall rating: 5/5 - Reviewer: Sónia D. C. - Verified reviewer: Yes - Industry: Internet - Company size: 5001-10000 employees - Product usage: 1-3 years · daily - Reviewed: November 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Gong helps us make outbound more intentional and coachable. As an SDR leader I use call insights, scorecards, and call data to understand where reps are struggling, whether that is objection handling, getting to a meeting, or low connect-to-meeting conversion. Instead of guessing in a one-on-one, we can look at the evidence and build targeted practice. We also use best times to call insights to improve call-block strategy. In one example, calling from a mobile line led to two net-new appointments from seven calls in a day. #### Ratings breakdown - Ease of use: 5/5 #### Pros Gong Engage has been a huge help for our SDR teams. We regularly use insights like the best times to call to make our call blocks more intentional. It’s easy to get teams into the workflows, quickly see what’s working in their outreach, and keep evolving our sequences to drive meaningful meetings. I’m also really excited about Gong Enable. The AI practice felt almost like a real-world call, including the friction of objections and the fact that it doesn’t automatically accept a meeting. That makes it a strong tool for onboarding, certifications, and ongoing learning. We can practice specific scenarios, use scorecards and call data to identify skill gaps, and coach reps based on what’s actually happening in their conversations. #### Cons One area I would love to see improved is more flexibility around calling from mobile numbers while still keeping everything tracked and recorded in Gong. Our team has seen better connection rates on personal mobile lines, but we need a scalable option that preserves the call data and coaching visibility. --- ### Ring the gong(.io)! Great platform. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Computer Software - Company size: 51-200 employees - Product usage: 1-3 years · daily - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered Overall it’s a fantastic platform, one that has gripped its niche tightly and continues to expand and push the boundaries it initially set #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros As is known - gong has become the definitive call recording, insight assistant. What used to be done on other platforms, has now become the bread and butter of gong. A platform that allows you to not only complete the recording and playback of calls, but also allows you to fully dive in insights within the calls, and breakdown health, next step, and so much more. #### Cons I don’t have any massive cons for gong, my biggest thing is I like to do my own call breakdowns and utilize my own AI/tech stack to understand call insight, health, next steps, planning etc. not necessarily a con, as you can use your own in conjunction just a piece I would point out --- ### Gung Ho for Gong.io - Overall rating: 5/5 - Reviewer: Mai M. - Industry: Hospitality - Company size: 11-50 employees - Product usage: less than 1 year · weekly - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, the adoption and implementation of Gong.io was seamless and easy to use. I was thrilled to see how quickly everyone was able to adopt the platform! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Loved Gong.io in support of our stellar sales team! The AI features helped our team increase forecasting and actual growth! #### Cons No cons! Everyone adapted to the platform seamlessly so the adjustment was easy and frictionless! Everyone was excited to adopt this new tool! --- ### Standard / fine call recording software - Overall rating: 3/5 - Reviewer: Angie P. - Industry: Computer Software - Company size: 51-200 employees - Product usage: 3-5 years · daily - Reviewed: February 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It's fine at what it does, and it likely was the best choice for call recording a few years ago but it doesn't seem like that anymore. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Everyone is familiar with how it works, and it's not too hard to set up for a new rep on the team to get them started. #### Cons Lack of AI features across all call transcripts, the wait on transcription times / upload times, and the frequent product outages. --- ### Others are catching up and no longer as unique as they use to be - Overall rating: 3/5 - Reviewer: Sean M. - Industry: Information Services - Company size: 11-50 employees - Product usage: 3-5 years · weekly - Reviewed: February 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros The interface to jump around calls and focus on parts of the meeting is a great feature. Easy to share. #### Cons AI features are no longer a unique aspect. A lot of the basics can now be accessible from Zoom, Google Meets, etc. --- ### Gong for B2B Software Selling - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Computer Software - Company size: 1001-5000 employees - Product usage: 1-3 years · weekly - Reviewed: January 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Gong has been crucial to help with sales strategy and closing deals at faster rates. Selling is a team sport, and by having access to Gong's analytics of not just my calls, but calls from the rest of the company with active feedback is helpful. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Gong is top quality when it comes to call analytics and support. I can easily discover the "good" and the "bad" of calls, discover more about talk ratio, and the videos are easily sharable to help with collaboration. #### Cons Gong's AI can be a hit or miss especially when it comes to follow up material and call recaps. I tend to rely on ChatGPT or Google Gemini to create those types of prompts but I'll copy and paste the script from Gong. --- ### I wish I had this years ago - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Computer Software - Company size: 1001-5000 employees - Product usage: 1-3 years · daily - Reviewed: January 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall very positive. I wish this solution was available years ago - huge timesaver, keeps me productive without having to sort through notes. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Huge timesaver - capture all of the info I cannot and allows for reviewing of meetings after the fact. #### Cons UI can be somewhat cluttered, getting to the exact place you want could be done a bit easier. Overall not too bad though. --- ### Amazing B2B Sales Tool - Overall rating: 5/5 - Reviewer: Darby C. - Industry: Banking - Company size: 501-1000 employees - Product usage: less than 1 year · daily - Reviewed: November 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall experience with Gong has been great. We are considering using it for its prospecting functionality too. Call recording functionality is a game-changer. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Gong is an amazing tool for sales process management. It has single handedly improved our performance as a sales organization this year, as it allows us to record all of our sales calls and get detailed summaries on where deals stand and allows us to focus on quality conversations, rather than having to take detailed notes during discovery calls, demos, and proposals. #### Cons I wish the AI functionality provided more in-depth summaries, but overall Gong is great and they are consistently updating it. It is nice that it produces call transcripts that I can summarize into detailed notes and know exactly where each of my deals are all the time. --- ### Head of Sales - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Computer Software - Company size: 51-200 employees The implementation of Gong has been beneficial in enhancing sales coaching by providing clear visibility into call dynamics and enabling targeted coaching on foundational skills. While the tool is powerful, the limitations on AI Theme Spotter credits can restrict its accessibility for team members. Full review available after login on Software Advice --- ### rgr - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Airlines/ Aviation - Company size: 51-200 employees From an admin's perspective, Gong significantly improves the visibility of customer interactions, which was previously limited to sales reps' notes. The tool helps streamline coaching and forecasting processes, although it lacks a feature for importing CSV files. Full review available after login on Software Advice --- ### Sales Enablement Manager - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Research - Company size: 51-200 employees The reviewer appreciates Gong's responsiveness to feedback, which has led to useful feature updates like participant scoring. This level of support contributes to a positive experience, although there is a desire for more comprehensive role play features to enhance training sessions. Full review available after login on Software Advice --- ### Head of Revenue Operations - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Commercial Real Estate - Company size: 11-50 employees The review highlights Gong's effectiveness in organizing customer interactions and improving team collaboration, particularly for new reps learning from recorded calls. Some users may find the initial setup of features like Engage to be complex without proper guidance. Full review available after login on Software Advice --- ### Director, Sales Operations - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Human Resources - Company size: 1001-5000 employees Customer support for Gong is responsive and offers helpful resources, including templates and implementation guidance. The ongoing product updates and help center contribute to a positive user experience and support continued adoption. Full review available after login on Software Advice --- ### Principal CSM - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Computer Software - Company size: 201-500 employees The reviewer appreciates Gong's intuitive navigation and its ability to consolidate insights and outreach into one platform. They mentioned that more targeted onboarding for customer success teams could accelerate the realization of Gong's full potential. Full review available after login on Software Advice --- ### Goodbye handwritten notes! - Overall rating: 5/5 - Reviewer: Saige K. - Industry: Financial Services - Company size: 51-200 employees - Product usage: less than 1 year · daily - Reviewed: March 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros I like the fact that Gong saves myself and my team so much time. Instead of having to take handwritten notes during all of my meetings, I am able to be more attentive and ask better questions. #### Cons There are a lot of features available on the app that I definitely do not utilize. I also felt like I could’ve had better training with their team when on boarding. --- ### Excellent Tool for Training and Remembering Call Details - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: less than 1 year · daily - Reviewed: April 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall I'm very pleased that my company utilizes Gong. It's great being able to (mostly) depend on the notes I need being recorded in those conversations. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 3/5 #### Pros I really depend on Gong to remember the details I miss or don't document correctly on customer calls. The ability to see, through the graph below the video, talk time and who talks when, not to mention the topic at hand, is incredibly valuable. It's also very useful as a training/coaching tool. #### Cons It could be my organization's configuration, but we've seen problems at times with the Gong recorder actually kicking off. There's nothing worse than going in to listen to a call and notice that it wasn't recorded. --- ### Gong made me a fan - Overall rating: 5/5 - Reviewer: Danny V. - Industry: Computer Software - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: March 2024 - Review source details: This review was submitted organically. No incentive was offered Its been a positive experience and with the ecosystem of tools that integrate with us we've been able to fill most remaining gaps through Zapier, reporting workflows, Slack, and TranscribeIQ #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I love that it aggregates all the information about all of our accounts into a single place with different views to help us streamline our workflows. Its been one of the most impactful tools in our tech stack for sales, customer success, and product and we've amplified that by using Gong plugins like Zapier and TranscribeIQ. #### Cons I wish the reporting was more centralized and customizable but its still really easy to use - we've taken some of our analysis outside of gong to make it more actionable. Overall the cons are minimal and they keep releasing new features to help us grow with them. --- ### Important growth tool for sales teams - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Hospitality - Company size: 51-200 employees - Product usage: 1-3 years · daily - Reviewed: August 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love Gong and have used Gong in previous jobs. Before Gong it was a lot of manual transcribing and listening to calls multiple times. Now with Gong, we are able to also see the transcription of the call and also tag team members immediately for feedback and important notes within the calls. #### Cons Not much to dislike about Gong as they have been super helpful with the implementation and support. --- ### Lots of greatness in this product - Overall rating: 5/5 - Reviewer: Jon W. - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: August 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Gong has really helped our sales team grow by getting our AEs on the same page and continuing to build them into stronger Sales People. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 5/5 #### Pros Gong offers a great recording system that you can do a whole lot more from. We have weekly reviews and the functionality makes it easy to get through in a quick time. The assessments also let us know how we're doing and from a manager to peer aspect review the calls. #### Cons Some time search functionality seems off and logging in has a slow lag to start. Other than that I can't really complain. Those 2 things are really nit-picking too. --- ### Great tool, even for SMBs - Overall rating: 5/5 - Reviewer: Kunal B. - Industry: Computer Software - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: February 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I feel like I'm part of the Gong community already 2 months into our journey. I'm learning a lot from their team and excited to be a customer. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The Gong.io team creates a great experience, from learning and buying, all the way to onboarding and and helping you be successful in using their product to hit your goals. Even as a small customer, I feel like I got white-glove service from [SENSITIVE CONTENT HIDDEN] (sales) and [SENSITIVE CONTENT HIDDEN] (CS). Already in week 1, we're getting so many insights from our call recordings. As we figure out how to sell better to our six new buyer personas, Gong will be invaluable in figuring out our sales playbook. #### Cons The only con in buying is that we didn't have enough people to meet the minimum seats. [SENSITIVE CONTENT HIDDEN] helped us work through this and still get enough value to justify the cost. --- ### Easy and reliable - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Computer Software - Company size: 201-500 employees - Product usage: less than 1 year · weekly - Reviewed: August 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros This software is SUPER reliable. All of my meetings(and my colleagues') are automatically recorded and broken down to be really easy to engage with and speed through to important pieces of the meetings. It's also really easy to search for meetings with clients even if you weren't in attendance #### Cons I legitimately can't think of anything that bums me out. There is nothing about my Gong experience that has been disappointing or slowed down my daily workflow. I've been very pleasantly surprised with the experience after using a competitor at my last job --- ### Captures everything! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 51-200 employees - Product usage: less than 1 year · daily - Reviewed: July 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros I love that Gong automatically records, transcribes and coaches each call. It is super intuitive and is great for self-review, peer review, and coaching. I love that it's super easy to share segments of calls for review, collaboration, and feedback. The mobile app is super user friendly and makes it easy to record in person meetings as well. #### Cons I don't like how it shows up as it's own "person" on Zoom calls. --- ### Gong has made my ramp up period seamless! - Overall rating: 5/5 - Reviewer: Harry C. - Industry: Financial Services - Company size: 501-1000 employees - Product usage: less than 1 year · daily - Reviewed: April 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Extremely positive, probably the favourite platform within my tech stack. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Being fairly new to my role, Gong has helped me immensely by allowing me to listen to and review multiple calls of my colleagues to gain an in-depth understanding of what works and what doesn't work in my role when speaking with clients. The transcript and AI assistant is also brilliant as it allows me to re-listen to my own calls and confirm certain points that someone made during the call. #### Cons I've had no real negatives to report on yet. Sometimes it feels like it can take a while for a call to be uploaded to the platform but this may no be an issue on Gong's end. ---