--- title: "AkitaBox Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of AkitaBox. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if AkitaBox is a good fit for you!" source_url: "https://www.softwareadvice.com/cmms/akitabox-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Facility Management Software](https://www.softwareadvice.com/cafm/) / [AkitaBox](https://www.softwareadvice.com/cmms/akitabox-profile/) / AkitaBox Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/cmms/akitabox-profile/) Reviews [Alternatives](https://www.softwareadvice.com/cmms/akitabox-profile/alternatives/) # AkitaBox User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 85 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.6/5 - Value for money: 4.5/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 58 reviews (68%) - 4 stars: 24 reviews (28%) - 3 stars: 1 reviews (1%) - 2 stars: 2 reviews (2%) - 1 star: 0 reviews (0%) ### Most mentioned pros - It's a comprehensive package that allows us to stay in one software program for proactive, reactive and Capital needs / issues - It is very easy to sort work orders by worker strength, and the ability to put pictures of the assets has saved time in understanding nagging issues. - I also love the learning center with all the articles and videos that show me how to get the most out of the product. ### Most mentioned cons - Need a real app for users the mobile site just doesn't cut it when your trying to function in the field - Unable to see asset totals spent on labor, parts, etc. - It is not customizable and the reporting tool really does not do anything of value. ## AkitaBox customer reviews Showing reviews 1-25 of 85 (page 1). ### Pleasantly surprised by the performance of AkitaBox - Overall rating: 5/5 - Reviewer: Shirley H. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 10000+ employees - Product usage: Used daily for less than 12 months - Reviewed: March 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My experiencie with AkitaBox has been overwhelmingly good. This software has allowed my team and I to better monitor the status of our assets and streamline our facility management procedures. For our first implementation, we noticed a huge increase in efficiency. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros In my position, where I am responsible for overseeing a wide variety of buildings and assets, I have found AkitaBox to be an invaluable tool. What I like most is the software's compatibility with AutoDesk® Revit, as I can quickly and easily import data about the assets in my structures and examine them in 3D. #### Cons I would like to see in a more accurate way the floor conditions of the different rooms, to have an accurate view of the space usage and other parameters, this is something that needs to be improved according to my analytical perspective. #### Reasons for choosing AkitaBox My research led me to believe that AkitaBox was the best option for our company out of all the facility management programs available. AkitaBox was the only tool I found that could handle all of my needs, including work order management, asset tracking, inspection management, preventative maintenance, and facility condition assessments. Considering how frequently I use AutoDesk® Revit in my line of work, the fact that it is compatible with Revit was also a significant selling point for me. #### Vendor response Thank you for your review, Shirley! We'd love to hear more about how we've been able to help with your organization's efficiency. Please be sure to pass on your suggestions for improvement to you CSM. We're always looking for feedback. Replied March 2023 --- ### Platform for documenting assets - Overall rating: 5/5 - Reviewer: Ryan C. - Verified reviewer: Yes - Industry: Architecture & Planning - Company size: 51-200 employees - Product usage: Used weekly for less than 6 months - Reviewed: July 2025 - Review source details: This review was submitted organically. No incentive was offered We had a client ask for a specific set of criteria than included asset tracking, Uniformat series and an online collaborative tool that multiple facility managers can access. This platform provided all of those features! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It was easy for our team to set up and access the platform and start uploading our information. Our client is happy with the results so far as we help them improve their facilities. We also have a tremendous support team from Akita on board too! #### Cons Its depends on the users, but for some the learning curve might be a bit high and they need to train to adjust to the software. For others, its fairly straightforward approach. #### Reasons for choosing AkitaBox Overall it was simpler to use and exactly what the client was looking for. #### Vendor response Thank you for your review, Ryan! Replied July 2025 --- ### Last Dinosaur - Overall rating: 3/5 - Reviewer: Tom T. - Verified reviewer: Yes - Industry: Higher Education - Company size: 501-1000 employees - Product usage: Used monthly for less than 6 months - Reviewed: March 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Was asked by superiors to 'sign up.' Had no idea what I was signing up to or for. Being semi-retired and working part time, some workings of the organization fly by like a bat in the night. Can't wait to find out what I just gave a portion of my remaining earthly life towards! #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Finally got in and did my job as an employee. #### Cons How long it took to get in. The multiple moves to gain access was a fail for some reason. #### Vendor response Hi Tom! Thanks for sharing your experience. Sorry your AkitaBox introduction wasn't as smooth as we'd like it to be. Every partner gets a dedicated Customer Success Manager who works with your company's admins to ensure everyone, regardless of tech comfort level, can navigate our system confidently. You'll find our interface is quite intuitive once you get in. Facilities pros of all ages and technical abilities become proficient with AkitaBox after a short learning curve. Many tell us it finally gives them a way to showcase the value of their work. As a semi-retired professional, documenting your work in AkitaBox helps preserve your valuable expertise, making transitions smoother for newer employees once you've fully retired. If you need help getting up to speed, your team's admin can share resources from our Customer Success team. We'd appreciate if you'd revisit your review after experiencing how AkitaBox enables your work. Here's to greener pastures ahead! The AkitaBox Team Replied March 2025 --- ### Very Happy Customer - Overall rating: 5/5 - Reviewer: Robert S. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My experience with AkitaBox has been amazing, so much so that many other companies, schools, universities and hospitals contact me to see how I like the product and how I utilize it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I really liked the fact that they sent their team into my building to retrieve accurate data off all of my equipment and loaded it onto their platform. Then they provided not just me but my staff with great training to get us spun up to be self sufficient. They then took it a bit further by helping me to get the buy in from our staff that utilize our spaces by providing a quick link for them to notify us of any ongoing issues. Once they were what most companies would say completed they came back around to verify data that they felt was missing information and verified their own work. This is why our School District has been a proud supporter of AkitaBox because they have been a great supporter of us and a great partner as well. Any thing that we recommended and suggested they ran it up the flag pole to see if they could provide it for us. I always recommend this team when asked. I have investigated many other products and always stay with AkitaBox. #### Cons I wish that we could upload our maintenance inspection checklist into AkitaBox and have a place holder that we can click on to indicate that what ever the inspection was it was completed once checked off. It already knows who has opened the work order and could just place that persons initials in the block once they click on it. It could go as far as placing a date and time on it for managers to see, that way if something goes wrong they can look back and possibly see that the person doing the work might not have done it within the appropriate / allotted time frame to do that work, Another aspect that I find missing is that there is no place in order to annotate Amperage draws and such information and be able to quickly on the same page see what the previous three reading were. This would provide the technician the insight that a possible bearing / motor failure is occurring due to higher amp draws. This would be very helpful for the technicians in the field to see this data while completing their own readings. #### Reasons for choosing AkitaBox Have not made my decision as of yet all depends on if AkitaBox will listen and act on the things that I have been asking for, for over 8 years. #### Vendor response Thank you for your review, Robert! Replied February 2025 --- ### Life Safety Specialist - Overall rating: 4/5 - Reviewer: Gage A. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 1001-5000 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered Very good. Wonderful customer service. No down time. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros For the most part this is a very user friendly platform. The mapping function for asset placement is one of the best that I have seen. #### Cons 1. I am unable to drop a pin in a location for a service request or work order. 2. There is not a way to move assets to a different building with out deleting and recreating the asset. #### Reasons for switching to AkitaBox I was not on the team that made the choice to switch. #### Vendor response Thank you for your review, Gage! Thank you for your feedback as well. Please be sure to connect with your customer success manager with your comments. We're here to listen and we're constantly working on improving your software experience. Replied January 2025 --- ### Good Program - Overall rating: 5/5 - Reviewer: Jeremy H. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Asia Ray in customer service is great, very responsive and helpful. The program is easy to use, even with employee attrition people catch on fast. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is very easy to sort work orders by worker strength, and the ability to put pictures of the assets has saved time in understanding nagging issues. #### Cons We could use a feature that allows the program to call up the camera when working on a Microsoft product #### Reasons for switching to AkitaBox Outgrew HelpSpot and wanted a more detailed way to track our efforts within buildings. #### Vendor response Thank you for your review, Jeremy! Please continue to reach out to your CSM with feedback and suggestions. We're listening and working to improve the software daily. Thank you for being an AkitaBox user. Replied November 2024 --- ### Akita app and my experience - Overall rating: 4/5 - Reviewer: Sylvester B. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 10000+ employees - Product usage: Used daily for less than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Learning what the application can do was exciting, I enjoyed the pictures of assets, and the maps of our buildings is very helpful when giving out information to our techs to give direct locations. Very useful for me. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I enjoy how we can look up assets by asset number or you can type in the location. For most assets you can see a picture of what you're looking for. #### Cons I'm not sure if there are videos available to watch to help the user experience, and possibly a tutorial on where to find helpful pages. If I could've had a more precise user interface finding assets could've been a little more efficient for me. #### Vendor response Thank you for your review, Sylvester! You can find "How-to" pages and videos in our Learning Center, which is accessible under your person icon in the top right of AkitaBox. For finding assets more efficiently, PlanView allows you to search by typing in both PlanView and ListView. You can also scan QR codes to launch an asset's page directly. If you can't find something, please submit a question to our support desk - they can help or connect you with your assigned Customer Success Manager for additional training. Replied June 2025 --- ### Great overall - Overall rating: 4/5 - Reviewer: Heidi W. - Verified reviewer: Yes - Industry: Religious Institutions - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall good experience. Would love to have some updates to make Akitabox even more functional for tracking projects. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Overall Akitabox is great and has been super useful to our organization. It is easy to learn overall and has good features within the system. #### Cons The app is not as useful and is harder to use than the desktop version and doesn't not interact well with Apple products. Also wish there was a way to track projects within the program. Also, the back end side of Akitabox could use a bit of updating. #### Vendor response Thank you for your review on Capterra, Heidi. We're constantly working to make AkitaBox more helpful and easy to use. Stay tuned for new improvements in the works! Replied October 2025 --- ### Director of Maintenance/Transportation - Overall rating: 5/5 - Reviewer: Lester D. - Verified reviewer: Yes - Industry: Education Management - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It's been a very good relationship over the years, and I plan to continue that relationship. If I have any questions or issues I'm able to make contact with the staff very quickly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The program itself is well put together and easy to use. But what I like the most is that Akitabox has listen to our opinions and made changes for us to accommodate those needs and desires. #### Cons I cannot think of anything to really say is a con. #### Vendor response Thank you for your review, Lester! Replied February 2025 --- ### Effective facility management software - Overall rating: 5/5 - Reviewer: John B. - Verified reviewer: Yes - Industry: Government Administration - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered AkitaBox allows us to streamline operations and communicate easily to address needs in multiple facilities. Very useful tool with good vendor support #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's a comprehensive package that allows us to stay in one software program for proactive, reactive and Capital needs / issues #### Cons There is no internal "Back" button on the search engine. Every search starts over at the top of the sort order #### Vendor response Thank you for your review, John! We appreciate your feedback. Please be sure to contact your company's assigned AkitaBox customer success manager with any additional needs or suggestions. Replied January 2025 --- ### Great system just needs a few tweaks - Overall rating: 5/5 - Reviewer: Calvin P. - Verified reviewer: Yes - Industry: Education Management - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I have been using akitabox for over 6 years I have had a lot of experience with the system I have also co-hosted a webinar for the system. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros ease of use and having a database of information in one spot #### Cons Need a real app for users the mobile site just doesn't cut it when your trying to function in the field #### Vendor response Thank you for your review, Calvin, and thank you for being a long time premier user of AkitaBox! We appreciate your ongoing feedback and we are constantly working on rolling out more features you can utilize in the field. Stay tuned! Replied November 2024 --- ### AkitaBox is the solution to many facility problems - Overall rating: 5/5 - Reviewer: Tim D. - Verified reviewer: Yes - Industry: Education Management - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros When we first initiated AkitaBox into our schools online portal I was a little concerned with how well it would be received. Change is always difficult. I could not have been happier with the way it was received and used from the very first day. The thing I love the most about AkitaBox is the way it organizes and tracks nearly everything we do. We no longer have multiple spreadsheets in different locations. Everything we need and use is in one spot and data is available from IT to landscape. #### Cons This is probably more of a pro for this product than a con but when you find that AkitaBox is improving so many different aspects of your organization the temptation is to attempt to use it for things it wasn't designed to do. #### Vendor response Thank you for your review, Tim! Replied August 2023 --- ### Akita Box- love it - Overall rating: 4/5 - Reviewer: Cassandra T. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 51-200 employees - Product usage: Used weekly for less than 2 years - Reviewed: November 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. its user friendly, easy to use and easy to manage #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The organization behind it, how you can view all your task at once #### Cons Not being able to make certain things be required #### Vendor response Thank you for your review, Cassandra. We'll pass your feedback on to our team. Please reach out to your CSM with additional comments and suggestions. We're here to listen. Replied November 2024 --- ### Convenient and practical. - Overall rating: 5/5 - Reviewer: Brandon S. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, the system is fairly smooth, and leaves lots of room to integrate the system more to our needs. We use it, and as we learn it more, we use it more extensively. It is a system that grows with us. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the convenience of the asset tracking. It’s also a great system for the organization of maintenance communication. #### Cons Fairly minor, but I wish I could customize some of the labels in the drop downs. For maintenance, I usually click custodial, because it is the best option of the available. #### Vendor response Hi Brandon, Thanks for your review. Good news! Those dropdown labels are customizable. Talk to your administrator about customizations. If they are unsure, your AkitaBox Customer Success Manager is ready to assist. Replied January 2024 --- ### Really like AkitaBox at our school - Overall rating: 5/5 - Reviewer: Daniel C. - Verified reviewer: Yes - Industry: Education Management - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Like the product. We are doing a better job at tracking our work. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Helps for planning my day. Great communication from my staff. #### Cons Must use a computer to use it. Paper has its speed and ease of use. #### Reasons for switching to AkitaBox Needed more reporting within our depts. #### Vendor response Thank you for your review and feedback, Daniel, and thank you for your school's partnership. Please be sure to contact your Customer Success Manager with additional feedback. Replied January 2024 --- ### monitoring operations and scheduling with AkitaBox - Overall rating: 5/5 - Reviewer: Samuel G. - Verified reviewer: Yes - Industry: Civil Engineering - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Akitabox has been easy to use and managing all our assets is easy and it has made scheduling and managing workflow a simple task #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I like the easy to use friendly interface that comes with AkitaBox which makes navigation and managing our assets easy #### Cons Despite being an amazing tool the cost to acquire is expensive and for small organizations it would be costly #### Vendor response Thank you for your review, Samuel! Replied October 2023 --- ### nice tool to have on hand - Overall rating: 5/5 - Reviewer: sergio a. - Verified reviewer: Yes - Industry: Education Management - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. fine, so far. some issues uploading pictures but nothing major. it's nice to have such a nice tool #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros easy of use and practical way of keep that of your work #### Cons when people doesn't use it to communicate orders it wont work as well. everyone needs to have this program in a work place to be on the same page #### Vendor response Thank you for your review, Sergio! Replied March 2024 --- ### Akita Box School Review - Overall rating: 5/5 - Reviewer: Daniel H. - Verified reviewer: Yes - Industry: Primary/ Secondary Education - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall helpful and easy to navigate. Makes work simpler #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Akita box makes prioritizing different aspects of the job much simpler and easy to do. #### Cons Difficulty with correct assignments sent to intended personnel. #### Vendor response Thank you for your review, Daniel, and for your school's continued partnership with AkitaBox. Please be sure to reach out to your Customer Success Manager to feedback and to gain help with any issues with assignments and more. We're here to help. Replied January 2024 --- ### Manage Effectively - Overall rating: 4/5 - Reviewer: Ian P. - Verified reviewer: Yes - Industry: Higher Education - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Functionality: 4/5 #### Pros Akitabox efficiently allows you to systematize your maintenance with recurring preventative maintenance work orders and responsive reactive work orders. #### Cons The lack of ability to further organize and categorize work orders. #### Vendor response Thank you for your review and feedback, Ian. We appreciate your partnership. Replied January 2024 --- ### AkitaBox - Overall rating: 5/5 - Reviewer: Steve W. - Verified reviewer: Yes - Industry: Education Management - Company size: 51-200 employees - Product usage: Used weekly for more than 2 years - Reviewed: February 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review. It is a great reference tool and asset management tool. Granted, I still haven't implemented all that i want in there and keeping up with district changes and updating pictures is tough, mostly because of my time constraints. The tools are there. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros For what I use it for and what I have plan for it in the future, the square footage is paramount to scheduling my operational staff. Asset management is also very important, to be able to pull up at any given time what year our carpet, hvac, classrooms, restrooms, gym, cafeteria appliances are is invaluable when planning and forecasting future purchases and budgets. #### Cons I would like the maps and the printing of the maps to be better. Clearer and also be able to zoom in and the icons have separate zoom function to not overpower the maps when zooming out. Labeling maps to our specific needs would also be beneficial. Fitting a map that fills the page to print would be nice. #### Reasons for choosing AkitaBox When looking at all three, AkitaBox looked more intuitive and to honest, the rep I was working for did a great job selling us on AkitaBox. #### Vendor response Thank you for your feedback and details about your experience so far. Your input helps us make the software better for all users. We are currently working on the printing of floor plans now. Look for the implemented improvements soon! Replied February 2022 --- ### Great software to have - Overall rating: 5/5 - Reviewer: Kain S. - Verified reviewer: Yes - Industry: Education Management - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The thing I like most about Akitabox is its ability to tie everything together. Work orders, assets, maps, & comments. It's a one stop software that makes work efficient. #### Cons The thing I least liked about the software is the amount of work that goes into getting all your information into the system. Akitabox does a great job of doing the initial upload of assets but there's a ton of additional information (warranties, owners manuals, etc.) that can be uploaded that takes time. Once you have everything in the system it's a huge time saver that will pay dividends in the future. #### Vendor response Kain, thank you for taking the time to share your experience with AkitaBox! We love hearing how the software is helping you be more efficient. We certainly understand that the depth of data, files, and information you can add after our initial data collection and implementation can be overwhelming. We are glad you see the benefit though! Replied October 2020 --- ### Kildeer Countryside CCSD96 - Overall rating: 4/5 - Reviewer: Sam M. - Verified reviewer: Yes - Industry: Education Management - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Over all great customer service and quick response and support times. This is a great product and at a great price point. Our staff finds it very intuitive and productivity appears to be trending up. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The features that allow interactive floors plans and asset tracking with a quick link to Work Orders have made the use a program like this indispensable. #### Cons The preventative maintenance portion of the program needs to be more robust and customizable. In addition the Service Request to Work Order process seems unnecessary. #### Reasons for choosing AkitaBox Akitabox was the best bang for the buck and has great support. #### Reasons for switching to AkitaBox The old system was antiquated and more cumbersome to use. Also priced too high for the support level. --- ### Fun and Interactive Akitabox Features. - Overall rating: 5/5 - Reviewer: Vicky C. - Verified reviewer: Yes - Industry: Education Management - Company size: 51-200 employees - Product usage: Used monthly for more than 2 years - Reviewed: March 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the fact that it is pretty easy to use and friendly. Instructions are easy to follow. The notices are very efficient when it comes to receiving an email on what is happening next with the work order or petition of certain services. I also like the fact that there are workshops on how to use Akitabox and the new ways to interact with the program. #### Cons I don't have any cons at this time. Pretty satisfied with the product. #### Vendor response Thank you for your review, Vicky! Replied March 2023 --- ### Good software and easy to use. - Overall rating: 5/5 - Reviewer: Larry W. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Great company to work with. Have used the software for over 5 years now and have used multiple different ones and this is by far the easiest that we have used. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros How easy it is to add asset's and add work orders, and manage equipment that we have at our facility. #### Cons Can't really think of any issues that we have had. Like any program there is always something that may happen but when we notify them they always resolve the issue. #### Vendor response Larry, thank you for the kind words. We are glad AkitaBox has made it easier to manage your work orders and equipment. We look forward to our continued partnership! Replied October 2020 --- ### Facilities Assessments - Overall rating: 4/5 - Reviewer: Brittany W. - Verified reviewer: Yes - Industry: Construction - Company size: 51-200 employees - Product usage: Used monthly for less than 6 months - Reviewed: November 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros I like that all facility management can be stored in one place! #### Cons Report feature doesn't have all the necessary tools we need yet. #### Vendor response Thank you for your review, Brittany! We're listening and constantly improving AkitaBox. Stay tuned as the latest features are implemented. Replied November 2024 ## More reviews [Next reviews](https://www.softwareadvice.com/cmms/akitabox-profile/reviews/?page=2) --- AkitaBox Reviews, Pros and Cons - 2026 Software Advice