--- title: "AkitaBox Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of AkitaBox. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if AkitaBox is a good fit for you!" source_url: "https://www.softwareadvice.com/cmms/akitabox-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Facility Management Software](https://www.softwareadvice.com/cafm/) / [AkitaBox](https://www.softwareadvice.com/cmms/akitabox-profile/) / AkitaBox Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/cmms/akitabox-profile/) Reviews [Alternatives](https://www.softwareadvice.com/cmms/akitabox-profile/alternatives/) # AkitaBox User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 85 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.6/5 - Value for money: 4.5/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 58 reviews (68%) - 4 stars: 24 reviews (28%) - 3 stars: 1 reviews (1%) - 2 stars: 2 reviews (2%) - 1 star: 0 reviews (0%) ### Most mentioned pros - It's a comprehensive package that allows us to stay in one software program for proactive, reactive and Capital needs / issues - It is very easy to sort work orders by worker strength, and the ability to put pictures of the assets has saved time in understanding nagging issues. - most important feature on akitabox is the preventive maintenance feature, it keeps recorded and schedules planned and normal maintenance and also creates reports on the same, this information is kept for future reference. ### Most mentioned cons - The app is not as useful and is harder to use than the desktop version and doesn't not interact well with Apple products. - Need a real app for users the mobile site just doesn't cut it when your trying to function in the field - Unable to see asset totals spent on labor, parts, etc. ## AkitaBox customer reviews Showing reviews 1-25 of 85 (page 1). ### Pleasantly surprised by the performance of AkitaBox - Overall rating: 5/5 - Reviewer: Shirley H. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 10000+ employees - Product usage: Used daily for less than 12 months - Reviewed: March 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My experiencie with AkitaBox has been overwhelmingly good. This software has allowed my team and I to better monitor the status of our assets and streamline our facility management procedures. For our first implementation, we noticed a huge increase in efficiency. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros In my position, where I am responsible for overseeing a wide variety of buildings and assets, I have found AkitaBox to be an invaluable tool. What I like most is the software's compatibility with AutoDesk® Revit, as I can quickly and easily import data about the assets in my structures and examine them in 3D. #### Cons I would like to see in a more accurate way the floor conditions of the different rooms, to have an accurate view of the space usage and other parameters, this is something that needs to be improved according to my analytical perspective. #### Reasons for choosing AkitaBox My research led me to believe that AkitaBox was the best option for our company out of all the facility management programs available. AkitaBox was the only tool I found that could handle all of my needs, including work order management, asset tracking, inspection management, preventative maintenance, and facility condition assessments. Considering how frequently I use AutoDesk® Revit in my line of work, the fact that it is compatible with Revit was also a significant selling point for me. #### Vendor response Thank you for your review, Shirley! We'd love to hear more about how we've been able to help with your organization's efficiency. Please be sure to pass on your suggestions for improvement to you CSM. We're always looking for feedback. Replied March 2023 --- ### Platform for documenting assets - Overall rating: 5/5 - Reviewer: Ryan C. - Verified reviewer: Yes - Industry: Architecture & Planning - Company size: 51-200 employees - Product usage: Used weekly for less than 6 months - Reviewed: July 2025 - Review source details: This review was submitted organically. No incentive was offered We had a client ask for a specific set of criteria than included asset tracking, Uniformat series and an online collaborative tool that multiple facility managers can access. This platform provided all of those features! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It was easy for our team to set up and access the platform and start uploading our information. Our client is happy with the results so far as we help them improve their facilities. We also have a tremendous support team from Akita on board too! #### Cons Its depends on the users, but for some the learning curve might be a bit high and they need to train to adjust to the software. For others, its fairly straightforward approach. #### Reasons for choosing AkitaBox Overall it was simpler to use and exactly what the client was looking for. #### Vendor response Thank you for your review, Ryan! Replied July 2025 --- ### Last Dinosaur - Overall rating: 3/5 - Reviewer: Tom T. - Verified reviewer: Yes - Industry: Higher Education - Company size: 501-1000 employees - Product usage: Used monthly for less than 6 months - Reviewed: March 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Was asked by superiors to 'sign up.' Had no idea what I was signing up to or for. Being semi-retired and working part time, some workings of the organization fly by like a bat in the night. Can't wait to find out what I just gave a portion of my remaining earthly life towards! #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Finally got in and did my job as an employee. #### Cons How long it took to get in. The multiple moves to gain access was a fail for some reason. #### Vendor response Hi Tom! Thanks for sharing your experience. Sorry your AkitaBox introduction wasn't as smooth as we'd like it to be. Every partner gets a dedicated Customer Success Manager who works with your company's admins to ensure everyone, regardless of tech comfort level, can navigate our system confidently. You'll find our interface is quite intuitive once you get in. Facilities pros of all ages and technical abilities become proficient with AkitaBox after a short learning curve. Many tell us it finally gives them a way to showcase the value of their work. As a semi-retired professional, documenting your work in AkitaBox helps preserve your valuable expertise, making transitions smoother for newer employees once you've fully retired. If you need help getting up to speed, your team's admin can share resources from our Customer Success team. We'd appreciate if you'd revisit your review after experiencing how AkitaBox enables your work. Here's to greener pastures ahead! The AkitaBox Team Replied March 2025 --- ### Very Happy Customer - Overall rating: 5/5 - Reviewer: Robert S. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My experience with AkitaBox has been amazing, so much so that many other companies, schools, universities and hospitals contact me to see how I like the product and how I utilize it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I really liked the fact that they sent their team into my building to retrieve accurate data off all of my equipment and loaded it onto their platform. Then they provided not just me but my staff with great training to get us spun up to be self sufficient. They then took it a bit further by helping me to get the buy in from our staff that utilize our spaces by providing a quick link for them to notify us of any ongoing issues. Once they were what most companies would say completed they came back around to verify data that they felt was missing information and verified their own work. This is why our School District has been a proud supporter of AkitaBox because they have been a great supporter of us and a great partner as well. Any thing that we recommended and suggested they ran it up the flag pole to see if they could provide it for us. I always recommend this team when asked. I have investigated many other products and always stay with AkitaBox. #### Cons I wish that we could upload our maintenance inspection checklist into AkitaBox and have a place holder that we can click on to indicate that what ever the inspection was it was completed once checked off. It already knows who has opened the work order and could just place that persons initials in the block once they click on it. It could go as far as placing a date and time on it for managers to see, that way if something goes wrong they can look back and possibly see that the person doing the work might not have done it within the appropriate / allotted time frame to do that work, Another aspect that I find missing is that there is no place in order to annotate Amperage draws and such information and be able to quickly on the same page see what the previous three reading were. This would provide the technician the insight that a possible bearing / motor failure is occurring due to higher amp draws. This would be very helpful for the technicians in the field to see this data while completing their own readings. #### Reasons for choosing AkitaBox Have not made my decision as of yet all depends on if AkitaBox will listen and act on the things that I have been asking for, for over 8 years. #### Vendor response Thank you for your review, Robert! Replied February 2025 --- ### Life Safety Specialist - Overall rating: 4/5 - Reviewer: Gage A. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 1001-5000 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered Very good. Wonderful customer service. No down time. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros For the most part this is a very user friendly platform. The mapping function for asset placement is one of the best that I have seen. #### Cons 1. I am unable to drop a pin in a location for a service request or work order. 2. There is not a way to move assets to a different building with out deleting and recreating the asset. #### Reasons for switching to AkitaBox I was not on the team that made the choice to switch. #### Vendor response Thank you for your review, Gage! Thank you for your feedback as well. Please be sure to connect with your customer success manager with your comments. We're here to listen and we're constantly working on improving your software experience. Replied January 2025 --- ### Good Program - Overall rating: 5/5 - Reviewer: Jeremy H. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Asia Ray in customer service is great, very responsive and helpful. The program is easy to use, even with employee attrition people catch on fast. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is very easy to sort work orders by worker strength, and the ability to put pictures of the assets has saved time in understanding nagging issues. #### Cons We could use a feature that allows the program to call up the camera when working on a Microsoft product #### Reasons for switching to AkitaBox Outgrew HelpSpot and wanted a more detailed way to track our efforts within buildings. #### Vendor response Thank you for your review, Jeremy! Please continue to reach out to your CSM with feedback and suggestions. We're listening and working to improve the software daily. Thank you for being an AkitaBox user. Replied November 2024 --- ### Get us a good mobile app - Overall rating: 4/5 - Reviewer: Rory M. - Verified reviewer: Yes - Industry: Education Management - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Its not bad at all. Just wish the mobile was better. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Keeping track of the work orders/projects going on. #### Cons Using it on a mobile phone or any mobile device is awful. #### Reasons for switching to AkitaBox This was a school board decision and the maintenance team was not a part of this discussion. #### Vendor response Thank you for your review, Rory! Replied December 2024 --- ### Akita app and my experience - Overall rating: 4/5 - Reviewer: Sylvester B. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 10000+ employees - Product usage: Used daily for less than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Learning what the application can do was exciting, I enjoyed the pictures of assets, and the maps of our buildings is very helpful when giving out information to our techs to give direct locations. Very useful for me. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I enjoy how we can look up assets by asset number or you can type in the location. For most assets you can see a picture of what you're looking for. #### Cons I'm not sure if there are videos available to watch to help the user experience, and possibly a tutorial on where to find helpful pages. If I could've had a more precise user interface finding assets could've been a little more efficient for me. #### Vendor response Thank you for your review, Sylvester! You can find "How-to" pages and videos in our Learning Center, which is accessible under your person icon in the top right of AkitaBox. For finding assets more efficiently, PlanView allows you to search by typing in both PlanView and ListView. You can also scan QR codes to launch an asset's page directly. If you can't find something, please submit a question to our support desk - they can help or connect you with your assigned Customer Success Manager for additional training. Replied June 2025 --- ### Great overall - Overall rating: 4/5 - Reviewer: Heidi W. - Verified reviewer: Yes - Industry: Religious Institutions - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall good experience. Would love to have some updates to make Akitabox even more functional for tracking projects. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Overall Akitabox is great and has been super useful to our organization. It is easy to learn overall and has good features within the system. #### Cons The app is not as useful and is harder to use than the desktop version and doesn't not interact well with Apple products. Also wish there was a way to track projects within the program. Also, the back end side of Akitabox could use a bit of updating. #### Vendor response Thank you for your review on Capterra, Heidi. We're constantly working to make AkitaBox more helpful and easy to use. Stay tuned for new improvements in the works! Replied October 2025 --- ### Director of Maintenance/Transportation - Overall rating: 5/5 - Reviewer: Lester D. - Verified reviewer: Yes - Industry: Education Management - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It's been a very good relationship over the years, and I plan to continue that relationship. If I have any questions or issues I'm able to make contact with the staff very quickly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The program itself is well put together and easy to use. But what I like the most is that Akitabox has listen to our opinions and made changes for us to accommodate those needs and desires. #### Cons I cannot think of anything to really say is a con. #### Vendor response Thank you for your review, Lester! Replied February 2025 --- ### Great system just needs a few tweaks - Overall rating: 5/5 - Reviewer: Calvin P. - Verified reviewer: Yes - Industry: Education Management - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I have been using akitabox for over 6 years I have had a lot of experience with the system I have also co-hosted a webinar for the system. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros ease of use and having a database of information in one spot #### Cons Need a real app for users the mobile site just doesn't cut it when your trying to function in the field #### Vendor response Thank you for your review, Calvin, and thank you for being a long time premier user of AkitaBox! We appreciate your ongoing feedback and we are constantly working on rolling out more features you can utilize in the field. Stay tuned! Replied November 2024 --- ### best work order system - Overall rating: 5/5 - Reviewer: Todd V. - Verified reviewer: Yes - Industry: Education Management - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. overall it has been great using akitabox #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Keeps all my assignments organized and easy to see #### Cons The mobile app doesn't show everything the desktop does #### Vendor response Thank you for your recent review of AkitaBox, Todd! We appreciate your input and will pass on your feedback to our team. Please reach out to your customer success manager with any additional feedback. Thank you for being an AkitaBox user! Replied November 2024 --- ### AkitaBox is the solution to many facility problems - Overall rating: 5/5 - Reviewer: Tim D. - Verified reviewer: Yes - Industry: Education Management - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros When we first initiated AkitaBox into our schools online portal I was a little concerned with how well it would be received. Change is always difficult. I could not have been happier with the way it was received and used from the very first day. The thing I love the most about AkitaBox is the way it organizes and tracks nearly everything we do. We no longer have multiple spreadsheets in different locations. Everything we need and use is in one spot and data is available from IT to landscape. #### Cons This is probably more of a pro for this product than a con but when you find that AkitaBox is improving so many different aspects of your organization the temptation is to attempt to use it for things it wasn't designed to do. #### Vendor response Thank you for your review, Tim! Replied August 2023 --- ### I am using AkitaBox to perform fire & life emergency equipment inspections and the information is used as I build the KTX Inspection Program. - Overall rating: 5/5 - Reviewer: Glenda C. - Verified reviewer: Yes - Industry: Education Management - Company size: 501-1000 employees - Product usage: Used weekly for less than 2 years - Reviewed: January 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Good. This year I created two project templates. They are making it easy for me to perform semi-annual fire & life emergency equipment inspections. I am pleased with the information provided by this inspection. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Project function to create inspection questions that repeat each time I select the project name including selection options such as Pass, Fail or N/A. Consistency allows me to inspect each campus equally. Inspection information gives us target areas where we need to improve. #### Cons Reports showing me the work orders I entered will give me a solid number of each inspection area I am targeting for improvement. NOTE I have a work around by starting each Subject field with FLS. I am not sure yet how the dashboards look but would like to review and deep dive to see how the dashboards can support improvements or see trends. #### Vendor response Thank you for your review and continued partnership, Glenda! Please reach out to your Customer Success Manager to help with a dep dive into dashboards and other improvements. We are here to help! Replied January 2024 --- ### A Good product - Overall rating: 4/5 - Reviewer: Nicholas S. - Verified reviewer: Yes - Industry: Government Administration - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. overall it is a positive experience and I would suggest it to someone looking into using it. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros it is overall a very useful and easy app to use and keeps facilities running smoothly #### Cons the mobile app from phone. I would say I use the mobile app to close out a ticket or just to see what has come in. Most of my use is on a desktop #### Vendor response Thank you for your review, Nicholas, and thank you for your company's continued partnership. Replied January 2024 --- ### Great system - Overall rating: 5/5 - Reviewer: LeRoy P. - Verified reviewer: Yes - Industry: Education Management - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Used the info on the programs many times. Easy to work with. Customer service great #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros All the info in one place from rooms sqft. to roof top units it's all there #### Cons The work order had to be assigned to one person in the pass. Now that problem is fixed you can assign to multiply people problem solved #### Reasons for switching to AkitaBox The system was just not getting used at the time. The cost comparison Akitabox was a better bang for the buck and much easier to use on the work order side #### Vendor response Thank you for your review and feedback, LeRoy, and thank you for your organization's continued partnership! Replied January 2024 --- ### Streamlined Facility Management on Reliable CMMS - Overall rating: 5/5 - Reviewer: Meng F. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It has made work descriptions and orders issues easy and paperless #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Convince,easy to use on phone and simplicity in website navigation. #### Cons I can't even think about any dislike, the platform is perfect. #### Vendor response Thank you for your review, Meng! Replied March 2023 --- ### Easy to use - Overall rating: 5/5 - Reviewer: Victor R. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Easy to use and a lot better then submitting paperwork. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros It is relatively easy to schedule and request work to be performed by certain departments. Pick a department, describe work needed and done. #### Cons The use of the qr code scanner is a pain to use when there is no app available on the go. It is useless for our facility since we have to go back to a desktop to submit work orders. #### Vendor response Thank you for your review and feedback, Victor! Please be sure to reach out to your Customer Success Manager with additional feedback. Replied January 2024 --- ### Thoughts on AkitaBox - Overall rating: 4/5 - Reviewer: David W. - Verified reviewer: Yes - Industry: Education Management - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Overall, my experience has been very good. It is a major improvement over out last system. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros It is very streamlined and gives me a lot of great customization options. I love the document import feature. Waaaaaaaay easier to use than School Dude. #### Cons 1. Can't make changes to Pins across all locations. 2. Can't make custom pin icons. 3. Can't create 1 PM and attach several pieces of equipment. 4. Mark-up tool needs to have a "Text Box" option. 5. New feature that turns on ALL pins is a bad feature as it simply looks up the program while trying to load.(We have a lot of equipment.) 6. On work orders, there should be a "Complete" option which gives a person a chance to log work and removes them from the work-order. Then the last person on the work-order could complete and "close" the work order. #### Vendor response David, thank you for the feedback! We appreciate hearing the good and bad about AkitaBox so we can continuously improve. I have shared your feedback with our product team so they take a look at ways to improve the software. Great to hear you are enjoying the user experience and customization of the software. You guys have certainly made it your own! We look forward to our continued partnership. Replied October 2020 --- ### AkitaBox review - Overall rating: 5/5 - Reviewer: Safiah A. - Verified reviewer: Yes - Industry: Real Estate - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros The implementation of AkitaBox in my team has been nothing but excellent; we've seen immediate increases in efficiency and productivity compared to our previous approach of manual installation management, which was both time-consuming and inefficient. This is why it was notable when I introduced AkitaBox. #### Cons As for improvements, I'd want to see improved maps and map printing. Sharper, with the option to zoom in; also, the icons should have their zoom feature so they don't obscure the maps when zoomed out. It would be helpful if the maps were labeled according to our unique requirements. It would be great if a full-page map could be printed. #### Vendor response Thank you for your review, Safiah, and thank you for your feedback as well. Please be sure to pass on your feedback about map printing to your CSM. Replied March 2023 --- ### 3yr Akitabox user - Overall rating: 5/5 - Reviewer: Mario C. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros The simplicity that the program offers. When sending and receiving work orders. The ability to create schedules. #### Cons I am still learning so its hard to tell what I dislike #### Vendor response Thank you for your review, Mario! Replied January 2024 --- ### RGS AkitaBox - Overall rating: 5/5 - Reviewer: James S. - Verified reviewer: Yes - Industry: Education Management - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Excellent! I love storing work orders to different assets that we have had work done to, in order to keep record of work performed on all assets. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The layout and how easy it is to add items to the floor plans. #### Cons I would like to see more variety of icons to use for different items names. #### Vendor response Thank you for the feedback, James! We appreciate your time and effort to help us improve the product. Replied February 2022 --- ### Inventory - Overall rating: 5/5 - Reviewer: Daryl M. - Verified reviewer: Yes - Industry: Education Management - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Has been a very good experience. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros AkitaBox is very user friendly and easy to navigate for administration, users, and service requester's. #### Cons A inventory tabulation area. Also implementation team goes to fast and misses things. Would love to have more reporting options for reports. #### Reasons for switching to AkitaBox School Dude was not very service requester friendly. #### Vendor response Thank you for the review Daryl, we appreciate your taking time our of your busy day! We are glad the transition from School Dude has been smooth and that AkitaBox has been quickly adapted by your users. Our product team is actively looking at solutions for inventory in AkitaBox, so if you would like to provide direct feedback or have specific reporting option ideas feel free to let your customer success manager know! Replied October 2020 --- ### Soled for the price - Overall rating: 4/5 - Reviewer: troy D. - Verified reviewer: Yes - Industry: Building Materials - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Akita Box is a good way to manage large buildings. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros Akita Box is a good overall tool that if used right can improve work flow. #### Cons Akita Box mobile website can be hard to use. --- ### Review - Overall rating: 4/5 - Reviewer: Mark H. - Verified reviewer: Yes - Industry: Education Management - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Over all it's good. We are not 100% complete with our implementation. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like the mapping portion. It's nice to see exactly where the work needs to be performed. #### Cons More pin options. We duplicate a lot of the pins because there are limited options. The ability to apply more than one piece of equipment to a work order. Especially for PMS. #### Reasons for switching to AkitaBox Wanted a product that was less complex and less expensive. #### Vendor response Hi Mark - So glad AkitaBox is working out for you so far! Thank you for taking the time to provide your review. We appreciate the product feedback and have shared it with our product and engineering teams. We look forward to our continued partnership! Replied October 2020 ## More reviews [Next reviews](https://www.softwareadvice.com/cmms/akitabox-profile/reviews/?page=2) --- AkitaBox Reviews, Pros and Cons - 2026 Software Advice