Overall experience is quite positive! When I ran the limit of the Manual and needed further assistance, the APE Software Calibration Control Customer Service Representative, CSR, was extremely helpful, and is representative of the heart and strength of the company. She abundantly answered all of my questions and provided insight into the power of the software. Representative introduced me to the 'Teamviewer,' which, in my view, provides for dynamic customer / representative interface. Through the use of Teamviewer, more than vocalization of what to do, over the phone, was displayed as she showed me real time what to do and then let me demonstrate what she had shown me, in order to ensure I fully understood the concepts. Having been, myself, a trainer within Quality Assurance, the foregoing indelibly etched what I learned. Representative apparent sterling knowledge and understanding of the software spurred me, at one point, to ask her whether she was a program developer. I have had to make multiple calls seeking answers to perplexing questions and Representative has effectively answered all of them. Summarizing, based upon the power of the software and the company’s customer service, I strongly recommend this software.

There are several 'Pros:' 1. The program is virtually 'Instant On,' meaning very little time is lost waiting for the program to load, 2. An active user manual is available online for ready reference, 3. Updates are readily available, 4. Valuable informational status is readily seen, and 5. Fields have color coding to reflect current status of the tool.

The package is not readily intuitive, meaning use of the Manual and / or call-in to the company representative is needed; although, we used Excel, up to this point, to track calibration status and functioned from that point of view, which was one dimensional and did not provide enough information, the benefits of this package outweigh any negatives.

I have used this software for one year and I have about 5,000 gages currently that I handle. My overall experience with the software and APE staff has been very pleasant. I have experienced some issues stemming from security on my computer, knowledge and glitches in the software but I have had wonderful support every step of the way. Customer service is SUPERIOR. The Ape staff is friendly, helpful and very knowledgeable. Mark has many years of experience and takes time to understand your needs. One particular time there was a glitch with my system and Mark walked me step by step through what happened, why it happened and although he had never had that problem before was able to fix the glitch with me. A big plus is that they usually answer the phone when you call but if they do not, leave a message; they return calls and emails in less than 24 hours generally and in most cases within the hour. The biggest bonus is that Mark and Natasha are always listening to suggestions, concerns, and feedback and then look for solutions to incorporate it into the software to ensure that their customers are running efficiently. Natasha and I have worked on things before and when I would suggest or make a comment and she will stop me, write down the information and I will see the fix in a future update. The software I used prior did not do even 50% of what APE software does. APE gives me the flexibility to do what I need to do and with a professional look. As for the software its very user friendly no matter what the level of computer knowledge the user has. I have not had time to read the manual and still have been able to print reports, attach documents, attach links to policies and procedures and print certificates of calibration among basic calibration record keeping. The software allows for such a variety of options so that you are able to accurately record everything happening with each gauge, tool, machine, etc. By using features like measurement groups, notes, check in and attachments it is easy to with a click of a button know your tolerance for a tool, when it was last calibrated, who checked it out last, where it is located and any documentation such as manufacturers instruction manual, certification, and repair information right from your pc. My previous software was unable to do that and did not always know how it was filed.

Looks a lot like Windows so it gives a familiarity to the person using the tool. The customer support team has always responded promptly and always answered any questions I had.

I don't really use the software to its potential so I can't really say there are cons. I basically use it to schedule the calibration of our equipment.

My overall experience with Calibration Control has been fantastic. I would say the best part about the software are the people behind it. The APE team's customer service really makes the difference. They are always quick to respond, willing to help with any issue and always seem to go above and beyond to meet the customer needs.

APE Calibration Control is incredibly easy to use software that puts information regarding your tools in a organized and quickly searchable format. Even with extremely limited interaction with this software you can quickly the needed requirements for calibration completed and documented quickly.

occasionally the software losses connection to the database or the number generation for new calibrations is not unique.

This is the first Calibration software I've had occasion to use. Our previous version, V 4.x purchased by a previous administration, was OK but our Auditor did not like it. I believe it was due to the old interface and opportunity for errors. This version is updated, modern and has a much nicer look and feel for data input and reporting. I expect he will be satisfied with the data output. We transferred about 1,400 tools from our old system to the new and have added almost 200 more since then. After we get our tooling current from the data transfer we plan on investigating the Templates for more rapid entry of data. We are also going to begin to use this database and Bar Coded labels for Asset Management. I can't wait until we can get the software upgrade to make our jobs even easier. All in all, this is a great system at a great value that is performing above our expectations.

Implementation and support were superb using the telephone and Teamviewer application. Installation and personalized training in one step! Our data migrated without a hitch. Our Technician said the interface was familiar and has needed virtually no support while calibrating our tools. We purchased the label maker along with the software upgrade and, after a few modifications to a standard label, we have several custom labels for different applications.

A few glitches and inconsistencies in our old data caused some heartache in sorting and assigning new tool identifications; Good news was that this will be solved by an upcoming revision, but this is the only drawback so far. We did buy the Bar Code Wand but can't print Bar Codes on everything we'd like due to the size of the label and space restrictions and physical size of the bar code itself. This is not a software problem but it is something to consider for labels.

The program was installed and the information added within a week. The help I needed from APE Software was readily available and they were able to walk me through some of the problems and issues I was having during the implementation. Bottom line is the customer service is great. The program rarely gives me any trouble, and when it does the customer service techs are there to rapidly find the problems and apply a correction.

I really like the ease of moving around in the program. The filtering to specific items and types of equipment is very simple. Plenty of user defined fields to be able to add and track info you need to have for your business.

Would like to have a form letter as a report for outsourcing calibrations traceable to NIST standards. It is not very easy to be able to create and modify forms/reports.

Updated tracking and organization of calibration and maintenance events.

Between the included features in the program and the amazing customer service, we have not encountered a single scenario that Cal Control can't handle. The support team is responsive and professional, and has provided excellent insight to any problems I've needed assistance with. I very much enjoy the ability to customize every report and printout; it lets the program perform exactly as I want, and opens a lot of opportunity for expansion as well.

Some small functions take more manual entry than I would like. Specifically, when creating a new measurement template, I would like to be ale to copy an entire measurement group. When I mentioned this to the customer support team, they said it had been brought up before and that they would look into it in future updates.

I have managed calibration databases since 2002. In 2013, I was looking for a new and better software. I downloaded several trial versions from different companies, including a trial version of Calibration Control, which I immediately became very excited about. Since 2013 I have been a very satisfied user of Calibration Control. The support I get from the CC team is fantastic. Any wishes for new features and improvements are always attempted to be met. The CC team is very dedicated to make a great user experience.

It is hard to find any cons when a software, and the team behind, never have let you down through a period of five years.

I manage all the inspection equipment and this software can track calibration dates, equipment history and where the equipment is used. I find it reliable and it provides comprehensive data for our inspection equipment.

I searched various packages to see which would work for our division. This package had good reviews and covered all our necessary requirements with beneficial additional functions. Support is available when required.

It would be good to check out to be able to check out/in multiple lines for one project in one go rather than individually.

Top notch.

The value for the money. Lots of features and well designed. And if you have an idea or a problem, you communicate directly with the programmers who are extraordinarily responsive. Best I've ever experienced.

It sometimes is a bit glitchy. But that is a probably a function the frequent improvements. Usually if I find a problem, it is fixed in the next release if not sooner.

Ease of use and paper trails

I like the custom changes that can be made and the support has always been good when I have had a question on how to make changes.

As with most software once you get use to the way it runs they update and make changes to it that change the flow your use to. Other than that it is still good.

Our company is completely satisfied with calibration control

I like the customer support the most. Any issues we have they are addressed immediately. I also like the value of the product

I cannot think of anything I dislike about this product

It makes me look good to my clients every time I recommend this software. 1) Slick, powerful, robust software. 2) Pricing is more than fair. 3) All upgrades free for the first year. 4) Outstanding customer service. I rarely write product reviews but I love this software!

I'm a quality consultant who has been exposed to a myriad of calibration software products. About a year ago, I was at a client's location and I saw that they had switched from a well known software package to APE. My client raved about both the software and the service. Then, I tried the software and was so impressed that I recommended it to another client. At that firm I was the primary user. I was blown away with how easy it was to use. It has every feature I could want, but Mark keeps thinking up cool, new features and adds them to subsequent releases. Oh, and the service is OVER THE TOP FABULOUS. Now, two more of my clients have purchased and are loving it! That's a total of four of my clients in just the past year who are gaga for APE.

I can't think of a single negative thing.

Since our companies have started on ISO 9000 we have had to different registrars and 5 different outside auditors - all were very satisfied with the software's ability to perform the needed record keeping

Ease of use and even non technical users don't have a problem with it Tech support when needed has always been courteous and helpful

I have had no real complaints we use it at 2 of our locations. It is probably the easiest of all the software we have to maintain

By far the best customer support I have ever encountered. I have never used a software in any application or field that is so responsive to issues we encountered. Even when the issue was 100% operator error, there was no condenscending attitude. All issues we have encountered have been logged and fixed in each new release, even if we were the only customer having an issue. In fact, our company is still using Windows XP (one of the only customers still using this) and he has given us XP specific help and functionality, even though his software is developed for Windows7 platform, and technically we should be upgrading to Windows7 to take advantage of all of Calibration Control's features. Absolutely unmatched customer support!

Unsurpassed support. Affordable software. Uncomplicated, easy to train others to use.

Minor problem is having to manually type calibration measurements specific to each new tool, instead of being able to have this info saved in a template so that you can save time entering info an new similar tools.

The customer service is outstanding. This platform gives a good structure for managing a calibration from at an approachable price for small - medium operators.

It's a concise, lightweight feeling platform that has a lot of features but without suffering from bloat.

I have had it crash a few times on me. I find the user interface a somewhat confusing and non-linear.

Calibration was previously handled within a spreadsheet which did not support AS/ISO requirements.

Ease of use and the ability to configure the software to our needs verses custom modifications.

User access does not integrate with Active Directory

Easy to use, The customer support you get is the best, simple to use support from the install helping you set it up and instructions on how to use

easy to use and manipulate how we want. items are identified based on color coding to let us know when they are in need of calibration. all caibration times are set by user.

hyperlinks don't work where I want them to, in order to reference certs on my network. would like an easier upload for that to be able to just see the certs in the software rather than a two step plan to see them linked.

Centralized control for all of our tool and calibration tracking and a dedicated platform to manage all of it.

Ease of use. Ability to add features as our data and needs grow. Support from he company is timely.

The initial setup for manually entering calipers and other items we calibrate in-house took longer than expected.

We have been extremely happy with how easy it is to setup use and stable. We are also happy with the timely updates and support when needed.

There is nothing that we don't like about this software. We have been extremely happy with it and will continue to use it.

Able to manage over 150 devices and standards. At one time I could do this with excel and my email calendar but as the list grew and our machine shop needed to use more devices to take the required measurements it became very cumbersome to manage the devices. Calibration Control has made it very easy to keep up with the devices again.

Very easy to add devices and keep everyone informed of upcoming due calibrations with the auto notify email option.

So far I have no complaints for this software, I.T. had it installed on the server the same day and I was adding devices with no training.

I have never worked with a company that has been so quick and so willing to work with us on issues and custom works that we need with a program. With a lot of questions and help from Bill Shackleford we have made this program work for what we need here at Cal Tech. If for some reason someone needed calibration control software I would recommend this 100%. Great price and easy to use even for the basic user!

I would 110% recommend to everyone who needs to handle gage control.

Tech. support is AWSOME. I have all my questions answered and usually within that day. This also works well with keeping track of maintance schedules. Impeccable, thank you.

I haven't found any.

We migrated out of our old Visual system into the CC SQL Server table with little trouble(Less than 2 weeks to transfer test and go live.) Reporting is easy to modify and expand. So far the only issues have been from things in the old system that were incorrect.

Straight forward relational data design.

Some of the documentation needs to be updated to the new screens.