--- title: "Best Contact Center Software for Small Businesses 2026 | Software Advice" description: "Find the best Contact Center software for small businesses. Compare top-rated tools by real reviews, features and pricing — all in one place on Software Advice." source_url: "https://www.softwareadvice.com/contact-center/small-business/" page_type: "page" language: "en" --- [Home](https://www.softwareadvice.com/) / [Contact Center Software](https://www.softwareadvice.com/contact-center/) / Contact Center Software for small businesses Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. # Best Contact Center Software for small businesses ## Contact Center Software (282 products) [Small Business](https://www.softwareadvice.com/contact-center/)[Free Version](https://www.softwareadvice.com/contact-center/free/) Sort by **Recommendations**: Sorts listings by the number of recommendations our advisors have made over the past 30 days. Our advisors assess buyers’ needs for free and only recommend products that meet buyers’ needs. Vendors pay Software Advice for these referrals. **Reviews**: Sorts listings by the number of user reviews we have published, greatest to least. **Average Rating**: Sorts listings by overall star rating based on user reviews, highest to lowest. **Alphabetically (A-Z)**: Sorts listings by product name from A to Z. ### [Five9](/call-center/five9-profile/) - Overall rating: 4.2/5 - Reviews: 487 - Starting price: $119.00/month - Best for: Ease of use - Free trial: Not available - Free demo: Available #### Overview Five9 is an all-in-one cloud contact center solution for inbound, outbound, blended and omnichannel contact centers world-wide. Powered by Practical AI, Five9 enables agents [Read more](/call-center/five9-profile/) ##### What users love - User-friendly and accessible design - Responsive and helpful support team - Robust call center capabilities ##### To take in mind - Call handling and workflow issues - Frequent call drops and instability #### Features ##### Best rated features - Call Tracking: 5/5 - Performance Metrics: 5/5 - Scheduled Recording: 5/5 - Lead Generation: 5/5 ##### Worst rated features - Quality Management: 1/5 - Progressive Dialer: 1/5 - Integrations Management: 1/5 [See all features](/call-center/five9-profile/#key-features) #### Pricing ##### Digital - Price: $119.00/month ##### Core - Price: $159.00/month ##### Premium - Price: Custom - Pricing available upon request [See full pricing details](/call-center/five9-profile/#pricing-and-plans) --- ### [CallTools](/call-center/calltools-profile/) - Overall rating: 4.8/5 - Reviews: 157 - Best for: Small businesses - Free trial: Not available - Free demo: Not available #### Overview CallTools offers an advanced predictive dialer and inbound call center management solution that streamlines and optimizes call center operations. With list management tools that [Read more](/call-center/calltools-profile/) #### Features ##### Best rated features - Activity Tracking: 5/5 - Activity Dashboard: 5/5 - Real-Time Monitoring: 5/5 - Call Scripting: 5/5 ##### Worst rated features - CRM: 3/5 - Call Scheduling: 3.7/5 - Real-Time Reporting: 4/5 [See all features](/call-center/calltools-profile/#key-features) --- ### [Zendesk Suite](/product/26892-Zendesk/) - Overall rating: 4.4/5 - Reviews: 4,116 - Starting price: $55.00/month - Best for: Enterprise businesses - Free trial: Available - Free demo: Not available #### Overview Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, knowledge base and online communities. The solution offers a [Read more](/product/26892-Zendesk/) ##### What users love - Centralized multichannel support platform - Robust and flexible ticketing - Intuitive and user-friendly interface ##### To take in mind - Escalating costs and limited value - Clunky and limited email handling - Missing and complex feature set #### Features ##### Best rated features - Tagging: 5/5 - Batch Communications: 5/5 - Account Management: 5/5 - Configuration Management: 5/5 ##### Worst rated features - Interactive Content: 3/5 - Account Alerts: 3/5 - Geotargeting: 3/5 [See all features](/product/26892-Zendesk/#key-features) #### Pricing ##### Suite Team - Price: $55.00/month ##### Suite Growth - Price: $89.00/month ##### Suite Professional - Price: $115.00/month [See full pricing details](/product/26892-Zendesk/#pricing-and-plans) --- ### [Convoso](/voip/safesoft-contact-profile/) - Overall rating: 4.5/5 - Reviews: 395 - Starting price: $90.00/month - Best for: Ease of use - Free trial: Available - Free demo: Not available #### Overview Convoso is an outbound sales platform built for high-performance revenue teams and contact centers. Designed for organizations that depend on outbound sales to acquire customers, [Read more](/voip/safesoft-contact-profile/) ##### What users love - User-friendly and intuitive interface - Efficient predictive dialing system - Responsive and helpful support team ##### To take in mind - Frequent call connectivity problems - Complex and inconsistent lead handling #### Features ##### Best rated features - Lead Generation: 5/5 - Email Management: 5/5 - API: 5/5 - Integrations Management: 5/5 ##### Worst rated features - Reminders: 3/5 - Answering Machine Detection: 3.9/5 - Real-Time Monitoring: 4/5 - Callback Scheduling: 4/5 [See all features](/voip/safesoft-contact-profile/#key-features) #### Pricing ##### Basic - Price: $90.00/month - Free trial for users with 40 or more seats. [See full pricing details](/voip/safesoft-contact-profile/#pricing-and-plans) --- ### [Ultatel Cloud Business Phone System](/screen-sharing/clarity-business-phone-system-profile/) - Overall rating: 4.7/5 - Reviews: 41 - Starting price: $18.00/month - Free trial: Available - Free demo: Not available #### Overview ULTATEL enables people to work together and get the information they need to do their best work, anywhere they are. Our cloud platform brings together phone, video, messaging, [Read more](/screen-sharing/clarity-business-phone-system-profile/) #### Features ##### Best rated features - Activity Tracking: 5/5 - Call Transcription: 5/5 - Activity Dashboard: 5/5 - Call Conferencing: 5/5 ##### Worst rated features - Communication Management: 3/5 - Collaboration Tools: 3/5 - Online Voice Transmission: 3.4/5 [See all features](/screen-sharing/clarity-business-phone-system-profile/#key-features) #### Pricing ##### Essential - Price: $18.00/month - Ideal for: Teams & businesses needing reliable, high-quality calling with core AI insights like ##### Premium - Price: $24.00/month - Ideal for: Businesses seeking robust collaboration tools, deeper call intelligence through a broader ##### Ultimate - Price: $34.00/month - Ideal for: Organizations requiring the most advanced AI capabilities for comprehensive [See full pricing details](/screen-sharing/clarity-business-phone-system-profile/#pricing-and-plans) --- ### [Readymode](/product/171343-Readymode/) - Overall rating: 4.6/5 - Reviews: 145 - Starting price: $239.00/month - Best for: Call Recording - Free trial: Not available - Free demo: Not available #### Overview Readymode is a cloud-based outbound customer engagement platform for call centers and sales teams. Our all-in-one platform empowers businesses to engage smarter, connect more, and [Read more](/product/171343-Readymode/) #### Features ##### Best rated features - Computer Telephony Integration: 5/5 - Answering Machine Detection: 5/5 - Voice Mail: 5/5 - Call Scripting: 5/5 ##### Worst rated features - CRM: 1/5 [See all features](/product/171343-Readymode/#key-features) --- ### [Salesforce Service Cloud](/crm/service-cloud-profile/) - Overall rating: 4.5/5 - Reviews: 833 - Starting price: $25.00/month - Best for: Mid-size businesses - Free trial: Available - Free demo: Not available #### Overview Salesforce Service Cloud is a customer service platform designed to support organizations in managing interactions across multiple channels. It provides tools for various service [Read more](/crm/service-cloud-profile/) ##### What users love - Centralized and efficient support - Flexible integration capabilities - Comprehensive sales tracking tools ##### To take in mind - Outdated and complex interface - Steep learning curve for users - Expensive for small businesses #### Features ##### Best rated features - Reminders: 5/5 - Proactive Chat: 5/5 - File Sharing: 5/5 - Job Management: 5/5 ##### Worst rated features - Inspection Management: 2/5 - AI Copilot: 2/5 [See all features](/crm/service-cloud-profile/#key-features) #### Pricing ##### Free Suite - Price: Custom - Pricing available upon request - Upto 2 users ##### Starter Suite - Price: $25.00/month ##### Pro Suite - Price: $100.00/month [See full pricing details](/crm/service-cloud-profile/#pricing-and-plans) --- ### [net2phone](/call-center/versature-profile/) - Overall rating: 4.6/5 - Reviews: 10 - Starting price: $29.99/month - Free trial: Not available - Free demo: Not available #### Overview net2phone Canada is a cloud-based business phone service provider, helping Canadian organizations drive business performance through powerful uCaaS tools. Trusted by clients and [Read more](/call-center/versature-profile/) #### Features ##### Best rated features - Caller ID: 5/5 - Automatic Call Distribution: 5/5 - Mobile Access: 5/5 - Call Recording: 5/5 [See all features](/call-center/versature-profile/#key-features) --- ### [Ringover](/voip/ringover-profile/) - Overall rating: 4.7/5 - Reviews: 893 - Starting price: $29.00/month - Best for: Customer support - Free trial: Available - Free demo: Not available #### Overview Ringover is the no.1 business phone system that gives you unlimited calls to 110 countries, video conferencing, SMS and group messaging, call recording, call whispering and more [Read more](/voip/ringover-profile/) ##### What users love - Comprehensive call tracking features - Intuitive and user-friendly interface - Responsive and helpful support team ##### To take in mind - Inconsistent audio and device issues - Occasional lag and slow response - Frequent connectivity interruptions #### Features ##### Best rated features - Call Scheduling: 5/5 - SIP Trunking: 5/5 - Contact Database: 5/5 - Employee Directory: 5/5 ##### Worst rated features - Monitoring: 2.8/5 - Call Tagging: 3/5 [See all features](/voip/ringover-profile/#key-features) #### Pricing ##### Smart - Price: $29.00/month - This plan provides all-in-one calls, video & chat. ##### Power - Price: $54.00/month - This plan offers analytics, productivity and integrations. ##### Advanced - Price: $64.00/month [See full pricing details](/voip/ringover-profile/#pricing-and-plans) --- ### [DialedIn CCaaS](/call-center/chasedata-profile/) - Overall rating: 4.8/5 - Reviews: 338 - Starting price: $25.00/month - Best for: Value for money - Free trial: Not available - Free demo: Not available #### Overview DialedIn is a cloud-based Contact Center as a Service (CCaaS) solution designed to optimize outbound, inbound, and blended call center operations for businesses of every size and [Read more](/call-center/chasedata-profile/) #### Features ##### Best rated features - Agent Interface: 5/5 - Automated Routing: 5/5 - Data Management: 5/5 - List Management: 5/5 [See all features](/call-center/chasedata-profile/#key-features) --- ### [Glassix](/customer-communications-mngt/glassix-profile/) - Overall rating: 5.0/5 - Reviews: 103 - Starting price: $49.00/month - Best for: Features - Free trial: Available - Free demo: Not available #### Overview Glassix's mission is to empower businesses with the potential of Conversational AI and Omnichannel Customer Communication, driving unmatched scalability and [Read more](/customer-communications-mngt/glassix-profile/) #### Features ##### Best rated features - Code-free Development: 5/5 - AI/Machine Learning: 5/5 - Transcripts/Chat History: 5/5 - Reporting/Analytics: 5/5 ##### Worst rated features - Access Controls/Permissions: 4/5 [See all features](/customer-communications-mngt/glassix-profile/#key-features) #### Pricing ##### Starter - Price: $49.00/month ##### Growth - Price: $65.00/month ##### Enterprise - Price: Custom - Pricing available upon request [See full pricing details](/customer-communications-mngt/glassix-profile/#pricing-and-plans) --- ### [Phonexa](/marketing/phonexa-call-logic-profile/) - Overall rating: 5.0/5 - Reviews: 76 - Free trial: Not available - Free demo: Not available #### Overview Phonexa is an enterprise-grade tracking software for performance, affiliate and partner marketing. The Phonexa Suite is the underlying tech that carries through the consumer lead [Read more](/marketing/phonexa-call-logic-profile/) #### Features ##### Best rated features - List Management: 5/5 - Visitor Tracking: 5/5 - Recording: 5/5 - Conversion Rate Optimization: 5/5 ##### Worst rated features - API: 3/5 - Call Transcription: 4/5 [See all features](/marketing/phonexa-call-logic-profile/#key-features) --- ### [LiveAgent](/crm/liveagent-profile/) - Overall rating: 4.7/5 - Reviews: 1,788 - Starting price: $15.00 - Best for: Mid-size businesses - Free trial: Available - Free demo: Not available #### Overview Cloud help desk for support teams of any size: an online store with three agents pays $87 per month billed annually on the Team plan to answer email, live chat, WhatsApp, Facebook [Read more](/crm/liveagent-profile/) ##### What users love - Unified and efficient support - Real-time chat and integration - Intuitive and user-friendly design ##### To take in mind - Cumbersome email handling experience - Outdated and cluttered interface design - Limited mobile functionality and usability #### Features ##### Best rated features - Customer Service Analytics: 5/5 - Real-Time Data: 5/5 - Drag & Drop: 5/5 - Transfers/Routing: 5/5 ##### Worst rated features - Audit Trail: 1/5 - Multi-Channel Management: 2/5 - Sentiment Analysis: 3/5 [See all features](/crm/liveagent-profile/#key-features) #### Pricing ##### Starter - Price: $15.00 - $15 agent/month (billed annually) — $19 agent/month (billed monthly) ##### Team - Price: $29.00 - $29 agent/month (billed annually) — $35 agent/month (billed monthly) ##### Business - Price: $49.00 - $49 agent/month (billed annually) — $59 agent/month (billed monthly) [See full pricing details](/crm/liveagent-profile/#pricing-and-plans) --- ### [XCALLY](/call-center/xcally-profile/) - Overall rating: 4.8/5 - Reviews: 130 - Starting price: €29.00/month - Best for: Value for money - Free trial: Available - Free demo: Not available #### Overview XCALLY is an on-premise and cloud-based contact center solution that handles multiple channels including voice, chat, SMS, email, fax and others. It caters to inbound, outbound and [Read more](/call-center/xcally-profile/) #### Features ##### Best rated features - Call Scripting: 5/5 - Manual Dialer: 5/5 - List Management: 5/5 - Call Scheduling: 5/5 ##### Worst rated features - Performance Management: 2/5 - Call Transfer: 3.8/5 - Call List Management: 4/5 - Reporting & Statistics: 4/5 [See all features](/call-center/xcally-profile/#key-features) #### Pricing ##### Voice - Price: €29.00/month [See full pricing details](/call-center/xcally-profile/#pricing-and-plans) --- ### [Superchat](/conversational-marketing/superchat-profile/) - Overall rating: 4.8/5 - Reviews: 319 - Starting price: €79.00/month - Best for: Features - Free trial: Available - Free demo: Not available #### Overview Superchat gives businesses the tools they need to communicate efficiently with customers. The comprehensive messaging suite provides the tools needed to create a unique customer [Read more](/conversational-marketing/superchat-profile/) #### Features ##### Best rated features - Ticket Management: 5/5 - Negative Feedback Management: 5/5 - Real-Time Updates: 5/5 - Template Management: 5/5 ##### Worst rated features - Customizable Branding: 3/5 [See all features](/conversational-marketing/superchat-profile/#key-features) #### Pricing ##### Basic - Price: €79.00/month - Perfect for small teams that are getting started. 79€ if you commit to a yearly contract. ##### Professional - Price: €129.00/month [See full pricing details](/conversational-marketing/superchat-profile/#pricing-and-plans) ---