--- title: "Best Knowledge Base Software for Small Businesses 2026 | Software Advice" description: "Find the best Knowledge Base software for small businesses. Compare top-rated tools by real reviews, features and pricing — all in one place on Software Advice." source_url: "https://www.softwareadvice.com/crm/knowledge-base-comparison/small-business/" page_type: "page" language: "en" --- [Home](https://www.softwareadvice.com/) / [Knowledge Base Software](https://www.softwareadvice.com/crm/knowledge-base-comparison/) / Knowledge Base Software for small businesses Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. # Best Knowledge Base Software for small businesses ## Knowledge Base Software (260 products) [Small Business](https://www.softwareadvice.com/crm/knowledge-base-comparison/)[Free Version](https://www.softwareadvice.com/crm/knowledge-base-comparison/free/) Sort by **Recommendations**: Sorts listings by the number of recommendations our advisors have made over the past 30 days. Our advisors assess buyers’ needs for free and only recommend products that meet buyers’ needs. Vendors pay Software Advice for these referrals. **Reviews**: Sorts listings by the number of user reviews we have published, greatest to least. **Average Rating**: Sorts listings by overall star rating based on user reviews, highest to lowest. **Alphabetically (A-Z)**: Sorts listings by product name from A to Z. ### [Salesforce Sales Cloud](/product/2764-Salesforce/) - Overall rating: 4.4/5 - Reviews: 19,024 - Starting price: $25.00/month - Best for: Mid-size businesses - Free trial: Available - Free demo: Not available #### Overview Sales Cloud is equipped with customer relationship management (CRM) functionality that encompasses lead management, marketing automation and contact management solutions. It [Read more](/product/2764-Salesforce/) ##### What users love - Enhanced customer relationship management - Comprehensive sales process control - Highly adaptable platform configuration ##### To take in mind - Significant costs and add-on fees - Steep learning and onboarding demands - Complex and limited reporting tools #### Features ##### Best rated features - Proposal Generation: 5/5 - Campaign Analytics: 5/5 - For Real Estate: 5/5 - Drag & Drop: 5/5 [See all features](/product/2764-Salesforce/#key-features) #### Pricing ##### Starter Suite - Price: $25.00/month - For up to 5 users ##### Pro Suite - Price: $100.00/month - This plan is designed for any size team and is billed annually. ##### Enterprise - Price: $165.00/month - This plan is designed for any size team and is billed annually. [See full pricing details](/product/2764-Salesforce/#pricing-and-plans) --- ### [Zendesk Suite](/product/26892-Zendesk/) - Overall rating: 4.4/5 - Reviews: 4,116 - Starting price: $55.00/month - Best for: Enterprise businesses - Free trial: Available - Free demo: Not available #### Overview Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, knowledge base and online communities. The solution offers a [Read more](/product/26892-Zendesk/) ##### What users love - Centralized multichannel support platform - Robust and flexible ticketing - Intuitive and user-friendly interface ##### To take in mind - Escalating costs and limited value - Clunky and limited email handling - Missing and complex feature set #### Features ##### Best rated features - Tagging: 5/5 - Batch Communications: 5/5 - Account Management: 5/5 - Configuration Management: 5/5 ##### Worst rated features - Interactive Content: 3/5 - Account Alerts: 3/5 - Geotargeting: 3/5 [See all features](/product/26892-Zendesk/#key-features) #### Pricing ##### Suite Team - Price: $55.00/month ##### Suite Growth - Price: $89.00/month ##### Suite Professional - Price: $115.00/month [See full pricing details](/product/26892-Zendesk/#pricing-and-plans) --- ### [Document360](/crm/document360-profile/) - Overall rating: 4.7/5 - Reviews: 292 - Best for: Knowledge Base Management - Free trial: Not available - Free demo: Not available #### Overview Document360 is a cloud-based knowledge base platform that helps businesses of all sizes create, manage, and share structured documentation for customers and internal teams. It [Read more](/crm/document360-profile/) ##### What users love - Responsive and proactive support team - User-friendly and accessible interface - Robust and intuitive knowledge management ##### To take in mind - Occasional slowdowns with large content #### Features ##### Best rated features - Customizable Templates: 5/5 - Activity Tracking: 5/5 - Social Media Integration: 5/5 - Documentation Management: 4.8/5 ##### Worst rated features - API: 3.5/5 - Version Control: 4/5 - Widgets: 4/5 [See all features](/crm/document360-profile/#key-features) --- ### [Freshservice](/help-desk/freshservice-profile/) - Overall rating: 4.5/5 - Reviews: 805 - Starting price: $19.00/month - Best for: Mid-size businesses - Free trial: Available - Free demo: Not available #### Overview Freshservice by Freshworks is an AI-powered, unified service operations platform built for agile enterprises that need to move fast without sacrificing control. Freshworks is named [Read more](/help-desk/freshservice-profile/) ##### What users love - Efficient ticketing and automation - Reliable support and service delivery - Intuitive and clean interface ##### To take in mind - Tiered pricing and feature limits - Limited and inflexible reporting - Restricted customization options #### Features ##### Best rated features - Drag & Drop: 5/5 - Completion Tracking: 5/5 - Live Chat: 5/5 - Investigation Management: 5/5 [See all features](/help-desk/freshservice-profile/#key-features) #### Pricing ##### Starter - Price: $19.00/month - Up to 1 Agent ##### Growth - Price: $49.00/month - Up to 1 Agent ##### Pro - Price: $99.00/month - Up to 1 Agent [See full pricing details](/help-desk/freshservice-profile/#pricing-and-plans) --- ### [Salesforce Service Cloud](/crm/service-cloud-profile/) - Overall rating: 4.5/5 - Reviews: 833 - Starting price: $25.00/month - Best for: Small businesses - Free trial: Available - Free demo: Not available #### Overview Salesforce Service Cloud is a customer service platform designed to support organizations in managing interactions across multiple channels. It provides tools for various service [Read more](/crm/service-cloud-profile/) ##### What users love - Centralized and efficient support - Flexible integration capabilities - Comprehensive sales tracking tools ##### To take in mind - Outdated and complex interface - Steep learning curve for users - Expensive for small businesses #### Features ##### Best rated features - Reminders: 5/5 - Proactive Chat: 5/5 - File Sharing: 5/5 - Job Management: 5/5 ##### Worst rated features - Inspection Management: 2/5 - AI Copilot: 2/5 [See all features](/crm/service-cloud-profile/#key-features) #### Pricing ##### Free Suite - Price: Custom - Pricing available upon request - Upto 2 users ##### Starter Suite - Price: $25.00/month ##### Pro Suite - Price: $100.00/month [See full pricing details](/crm/service-cloud-profile/#pricing-and-plans) --- ### [Flowlu](/project-management/flowlu-profile/) - Overall rating: 4.8/5 - Reviews: 387 - Starting price: $0.00/year - Best for: Value for money - Free trial: Available - Free demo: Not available #### Overview Flowlu is a cloud-based, all-in-one business management solution designed for teams of all sizes and industries. Whether you're managing projects, tracking sales, or handling [Read more](/project-management/flowlu-profile/) #### Features ##### Best rated features - Time Tracking: 5/5 - Decision Support: 5/5 - Segmentation: 5/5 - Customizable Invoices: 5/5 [See all features](/project-management/flowlu-profile/#key-features) #### Pricing ##### Free - Price: $0.00/year - This is a forever free plan with up to 2 users and 100 MB of storage space. ##### Essential - Price: $9.00/month - For growing teams: move beyond basic task tracking to manage client work confidently. ##### Advanced - Price: $17.00/month - For mid-sized companies: handle complex projects and finances with more control. [See full pricing details](/project-management/flowlu-profile/#pricing-and-plans) --- ### [Veloxy](/crm/veloxy-profile/) - Overall rating: 4.8/5 - Reviews: 216 - Starting price: $25.00/month - Best for: Enterprise businesses - Free trial: Available - Free demo: Not available #### Overview Veloxy is an AI-powered sales enablement solution built for field and inside sales teams that use Salesforce CRM. It serves businesses of all sizes, from individual contributors to [Read more](/crm/veloxy-profile/) #### Features ##### Best rated features - CRM: 1/5 - Sales Pipeline Management: 1/5 - Customer Database: 1/5 - Email Management: 1/5 ##### Worst rated features - Client Management: 1/5 - Data Import/Export: 1/5 - Reporting/Analytics: 1/5 - Lead Management: 1/5 [See all features](/crm/veloxy-profile/#key-features) #### Pricing ##### Basic - Price: $25.00/month [See full pricing details](/crm/veloxy-profile/#pricing-and-plans) --- ### [Yonyx](/crm/yonyx-profile/) - Overall rating: 4.7/5 - Reviews: 259 - Starting price: $25.00/month - Best for: Ease of use - Free trial: Available - Free demo: Not available #### Overview Yonyx is a cloud-based solution designed to help call centers and customer service businesses create and manage interactive guides for technical support, telemarketing, lead [Read more](/crm/yonyx-profile/) #### Features ##### Best rated features - Web-based Deployment: 5/5 - Help Desk Management: 5/5 - Decision Support: 5/5 - WYSIWYG Editor: 5/5 [See all features](/crm/yonyx-profile/#key-features) #### Pricing ##### Professional - Price: $25.00/month - This plan provides all features of Yonyx platform for stand alone use. Integrations, SSO or API [See full pricing details](/crm/yonyx-profile/#pricing-and-plans) --- ### [Teamgate](/crm/teamgate-profile/) - Overall rating: 4.8/5 - Reviews: 155 - Starting price: $0.00/month - Best for: Customer support - Free trial: Available - Free demo: Not available #### Overview Teamgate is a user-friendly, yet extremely powerful CRM for Sales and SaaS teams of all sizes. We pride ourselves on empowering Sales and SaaS teams to increase their speed of [Read more](/crm/teamgate-profile/) #### Features ##### Best rated features - Interaction Tracking: 5/5 - Third-Party Integrations: 5/5 - Calendar Sync: 5/5 - Opportunity Management: 5/5 [See all features](/crm/teamgate-profile/#key-features) #### Pricing ##### Starter - Price: $0.00/month - All the basic contact and communication tools to get you started. ##### Teams - Price: $39.90/month - Boost sales efficiency and process management with our scalable and complete toolkit for SMBs. ##### Growth - Price: $59.90/month - Take your sales team to the next level, with deeper insights, extensive analytics, integrations and [See full pricing details](/crm/teamgate-profile/#pricing-and-plans) --- ### [Paperflite](/crm/paperflite-profile/) - Overall rating: 4.9/5 - Reviews: 99 - Starting price: $30.00/month - Free trial: Available - Free demo: Not available #### Overview Paperflite is a cloud-based content management system that assists marketing and sales teams with collaboration and prospect engagement. Its key features include predefined [Read more](/crm/paperflite-profile/) #### Features ##### Best rated features - Self Service Portal: 5/5 - Performance Management: 5/5 - Activity Tracking: 5/5 - Real-Time Data: 5/5 ##### Worst rated features - Reporting & Statistics: 4/5 [See all features](/crm/paperflite-profile/#key-features) #### Pricing ##### Starter (I Got Wings) - Price: $30.00/month - Agile startups and fast-growing teams that prioritize making content easy to find, share, and ##### Professional (I Believe I Can Fly) - Price: $50.00/month - For efficient, content-focused teams aiming to scale quickly while keeping your sales and marketing ##### Advanced (Touch The Sky) - Price: $60.00/month - Fast growing organizations scaling global sales teams, long sales cycles and large buying groups. [See full pricing details](/crm/paperflite-profile/#pricing-and-plans) --- ### [ClickUp](/project-management/clickup-profile/) - Overall rating: 4.6/5 - Reviews: 4,646 - Starting price: $0.00 - Best for: Small businesses - Free trial: Not available - Free demo: Not available #### Overview ClickUp is an all-in-one productivity platform that helps small teams, agencies, engineering groups, marketing departments, HR teams, and enterprise organizations manage projects, [Read more](/project-management/clickup-profile/) ##### What users love - Centralized project organization tools - Customizable team collaboration hub - Flexible and detailed task tracking ##### To take in mind - Lag and slow load times - Steep learning curve for newcomers - Overwhelming and confusing alerts #### Features ##### Best rated features - Email Marketing: 5/5 - Knowledge Management: 5/5 - Bug Tracking: 5/5 - Guest Access: 5/5 ##### Worst rated features - Issue Auditing: 2/5 - Negative Feedback Management: 3/5 - Lead Generation: 3/5 - Overtime Calculation: 3.4/5 [See all features](/project-management/clickup-profile/#key-features) --- ### [Giva](/crm/giva-profile/) - Overall rating: 4.9/5 - Reviews: 57 - Starting price: $69.00/month - Free trial: Available - Free demo: Not available #### Overview Giva is a cloud-based IT help desk that offers ticketing, knowledgebase, asset management, change management, dashboards, self-service portal, user satisfaction surveys, reporting [Read more](/crm/giva-profile/) #### Features ##### Best rated features - Automated Routing: 5/5 - Social Media Integration: 5/5 - Support Ticket Management: 5/5 - Mobile App: 5/5 [See all features](/crm/giva-profile/#key-features) #### Pricing ##### Professional - Price: $69.00/month - Billed annually ##### Enterprise - Price: $89.00/month - Billed annually [See full pricing details](/crm/giva-profile/#pricing-and-plans) --- ### [SolarWinds Service Desk](/crm/samanage-profile/) - Overall rating: 4.6/5 - Reviews: 577 - Starting price: $39.00/month - Best for: Value for money - Free trial: Available - Free demo: Available #### Overview SolarWinds Service Desk is suitable for companies seeking a help desk solution that offers IT service management (ITSM) functionalities. SolarWinds Service Desk offers [Read more](/crm/samanage-profile/) #### Features ##### Best rated features - Customizable Fields: 5/5 - Customizable Templates: 5/5 - Client Portal: 5/5 - CRM: 5/5 [See all features](/crm/samanage-profile/#key-features) #### Pricing ##### Essentials - Price: $39.00/month ##### Advanced - Price: $99.00/month ##### Premier - Price: $124.00/month [See full pricing details](/crm/samanage-profile/#pricing-and-plans) --- ### [Re:amaze](/service-desk/reamaze-profile/) - Overall rating: 4.8/5 - Reviews: 53 - Starting price: $29.00/month - Free trial: Available - Free demo: Not available #### Overview Reamaze is a cloud-based help desk and customer messaging solution that helps businesses support, engage and convert customers using a single app. It’s suitable for businesses [Read more](/service-desk/reamaze-profile/) #### Features ##### Best rated features - Automated Routing: 5/5 - Real-Time Monitoring: 5/5 - Autoresponders: 5/5 - Interaction Tracking: 5/5 [See all features](/service-desk/reamaze-profile/#key-features) #### Pricing ##### Basic - Price: $29.00/month - All features in basic for $59 flat rate per month for unlimited team members. 14-Day free trial is ##### Pro - Price: $49.00/month - 14-Day free trial is also available. ##### Plus - Price: $69.00/month - 14-Day free trial is also available. [See full pricing details](/service-desk/reamaze-profile/#pricing-and-plans) --- ### [Seismic](/crm/seismic-profile/) - Overall rating: 4.6/5 - Reviews: 220 - Best for: Ease of use - Free trial: Not available - Free demo: Not available #### Overview Seismic is a cloud-based enablement platform that provides a unified solution for managing sales content, training and coaching teams, engaging buyers, automating content [Read more](/crm/seismic-profile/) #### Features ##### Best rated features - Templates: 5/5 - Audit Management: 5/5 - Gamification: 5/5 - Communication Management: 5/5 ##### Worst rated features - Image Editing: 3/5 - Reporting/Analytics: 3.2/5 - Video Support: 3.8/5 [See all features](/crm/seismic-profile/#key-features) ---