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> Reviews of Salesforce Service Cloud. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Salesforce Service Cloud is a good fit for you!

Source: https://www.softwareadvice.com/crm/service-cloud-profile/reviews

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Salesforce Service Cloud Reviews

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# Salesforce Service Cloud Reviews

## Reviews Summary

## Overall Rating

4.5

* * *

## Ratings Breakdown

5

(479)

4

(274)

3

(55)

2

(14)

1

(2)

## Secondary Ratings

Ease-of-use

4.1

Customer Support

4.2

Value for money

4.2

Functionality

4.4

* * *

### Pros

"It is reliable and able to store a vast amount of information for high volume of patients and offers great scheduling feature."

"It’s is a strong tool for managing customer support and the keeping everything organized. Once you get used to the system, it’s smooth and helps speed up the work."

"It is omnichannel functionality and has Einstein AI enabled tools to regulate conversations and interact with warm tones."

### Cons

"It does not allow multiple uploads at once on the cloud platform, and the download selection is not the most convenient way to navigate."

"It can feel slow a t times when switching between tabs."

"It takes really a while to understand where everything is and how the workflows actually work."

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Salesforce Service Cloud Reviews, Pros and Cons - 2026 Software Advice