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> Reviews of Trustpilot. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Trustpilot is a good fit for you!

Source: https://www.softwareadvice.com/customer-loyalty/trustpilot-profile/reviews

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Trustpilot Reviews

Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee.

[Overview](https://www.softwareadvice.com/customer-loyalty/trustpilot-profile/)

Reviews

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# Trustpilot Reviews

## Reviews Summary

## Overall Rating

4.5

* * *

## Ratings Breakdown

5

(788)

4

(300)

3

(57)

2

(13)

1

(47)

## Secondary Ratings

Ease-of-use

4.6

Customer Support

4.2

Value for money

4.2

Functionality

4.4

* * *

### Pros

"Trustpilot is useful for tracking customer opinions and establishing credibility for the brand, as well as making marketing decisions, and it brings reviews together into one place so that trends and issues can be easier to spot over time."

"It provides a trusted space for customers to share genuine feedback while helping businesses understand their reputation and identify areas for improvement."

"Trustpilot is a great way for us to collect and display our user feedback, and has great security systems in place to avoid false reviews that hurt brand reputation."

### Cons

"It seems like it's a bit of a 'necessary evil' to have, on one hand we need a system to collect customer reviews, but also the ability to reply to any reviews and so we're left paying for this expensive bit of software just to manage our reputation."

"However, managing reviews can sometimes be challenging, particularly when dealing with feedback that feels misleading or unfair."

"I received what seemed like an automated reply with no name that they still wouldn't allow my review due to their automated detection technology."

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Trustpilot Reviews, Pros and Cons - 2026 Software Advice