--- title: "Best Customer Success Software for Small Businesses 2026 | Software Advice" description: "Find the best Customer Success software for small businesses. Compare top-rated tools by real reviews, features and pricing — all in one place on Software Advice." source_url: "https://www.softwareadvice.com/customer-success/small-business/" page_type: "page" language: "en" --- [Home](https://www.softwareadvice.com/) / [Customer Success Software](https://www.softwareadvice.com/customer-success/) / Customer Success Software for small businesses Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. # Best Customer Success Software for small businesses ## Customer Success Software (95 products) [Small Business](https://www.softwareadvice.com/customer-success/)[Free Version](https://www.softwareadvice.com/customer-success/free/) Sort by **Recommendations**: Sorts listings by the number of recommendations our advisors have made over the past 30 days. Our advisors assess buyers’ needs for free and only recommend products that meet buyers’ needs. Vendors pay Software Advice for these referrals. **Reviews**: Sorts listings by the number of user reviews we have published, greatest to least. **Average Rating**: Sorts listings by overall star rating based on user reviews, highest to lowest. **Alphabetically (A-Z)**: Sorts listings by product name from A to Z. ### [Zendesk Suite](/product/26892-Zendesk/) - Overall rating: 4.4/5 - Reviews: 4,116 - Starting price: $55.00/month - Best for: Enterprise businesses - Free trial: Available - Free demo: Not available #### Overview Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, knowledge base and online communities. The solution offers a [Read more](/product/26892-Zendesk/) ##### What users love - Centralized multichannel support platform - Robust and flexible ticketing - Intuitive and user-friendly interface ##### To take in mind - Escalating costs and limited value - Clunky and limited email handling - Missing and complex feature set #### Features ##### Best rated features - Tagging: 5/5 - Batch Communications: 5/5 - Account Management: 5/5 - Configuration Management: 5/5 ##### Worst rated features - Interactive Content: 3/5 - Account Alerts: 3/5 - Geotargeting: 3/5 [See all features](/product/26892-Zendesk/#key-features) #### Pricing ##### Suite Team - Price: $55.00/month ##### Suite Growth - Price: $89.00/month ##### Suite Professional - Price: $115.00/month [See full pricing details](/product/26892-Zendesk/#pricing-and-plans) --- ### [OnePageCRM](/crm/onepagecrm-profile/) - Overall rating: 4.8/5 - Reviews: 125 - Starting price: $9.95/month - Best for: Small businesses - Free trial: Available - Free demo: Not available #### Overview OnePageCRM is a simple contact management tool. While it has all the usual features of a customer relationship management (CRM) system, OnePageCRM is mostly known for its [Read more](/crm/onepagecrm-profile/) #### Features ##### Best rated features - Dashboard: 5/5 - Customizable Templates: 5/5 - Segmentation: 5/5 - Search/Filter: 5/5 [See all features](/crm/onepagecrm-profile/#key-features) #### Pricing ##### Professional - Price: $9.95/month - The monthly billing plan is also available. $15/month if billed annually. You can also avail a free ##### Business - Price: $19.95/month - The monthly billing plan is also available. $29/month if billed annually. You can also avail a free [See full pricing details](/crm/onepagecrm-profile/#pricing-and-plans) --- ### [Custify](/customer-success/custify-profile/) - Overall rating: 4.9/5 - Reviews: 135 - Best for: Value for money - Free trial: Not available - Free demo: Not available #### Overview Custify is cloud-based customer success software that helps businesses capture data from multiple sources to retain customers, reduce churn rate and improve revenue, contract [Read more](/customer-success/custify-profile/) #### Features ##### Best rated features - Real-Time Data: 5/5 - Configurable Workflow: 5/5 - Reporting & Statistics: 5/5 - Onboarding: 5/5 ##### Worst rated features - Event Triggered Actions: 4/5 - Collaboration Tools: 4/5 - Contact Management: 4/5 [See all features](/customer-success/custify-profile/#key-features) --- ### [Vectera](/voip/vectera-profile/) - Overall rating: 4.8/5 - Reviews: 106 - Starting price: $0.00/month - Best for: Ease of use - Free trial: Available - Free demo: Not available #### Overview Vectera is a meeting management solution, which helps businesses streamline processes related to appointment scheduling, video conferencing, communication management and more. The [Read more](/voip/vectera-profile/) #### Features ##### Best rated features - Online Booking: 5/5 - Confirmations/Reminders: 5/5 - Presentation Streaming: 5/5 - Meeting Management: 5/5 ##### Worst rated features - Two-Way Audio & Video: 3/5 - File Sharing: 3/5 - HD Audio/Video: 3.3/5 - Video Conferencing: 4/5 [See all features](/voip/vectera-profile/#key-features) #### Pricing ##### Free - Price: $0.00/month - This is a free plan. ##### Pro - Price: $9.99/month - The plan offers a 14-day free trial. ##### Business - Price: $21.99/month - The plan offers a 14-day free trial. [See full pricing details](/voip/vectera-profile/#pricing-and-plans) --- ### [Skalin](/customer-success/skalin-profile/) - Overall rating: 4.9/5 - Reviews: 55 - Starting price: €569.00/month - Free trial: Not available - Free demo: Not available #### Overview Skalin is the AI-powered Customer Success Platform for Mid-Market B2B SaaS teams. It brings together all your customer data, makes sense of it with AI, and gives your team the [Read more](/customer-success/skalin-profile/) #### Features ##### Best rated features - Contact Management: 5/5 - Customer Experience Management: 5/5 - Task Management: 4.9/5 - Customer Management: 4.9/5 ##### Worst rated features - Real-Time Notifications: 3/5 [See all features](/customer-success/skalin-profile/#key-features) --- ### [Aligned](/crm/aligned-profile/) - Overall rating: 4.9/5 - Reviews: 47 - Free trial: Not available - Free demo: Not available #### Overview Aligned's digital sales room simplifies complex deals, engages buyers, and reduces time-to-value for sales teams. All customer communication, processes, content, and tools are all [Read more](/crm/aligned-profile/) #### Features ##### Best rated features - Collaboration Tools: 5/5 - Project Management: 5/5 - Sales Onboarding & Training: 5/5 - Customer Segmentation: 5/5 ##### Worst rated features - Real-Time Updates: 4/5 [See all features](/crm/aligned-profile/#key-features) --- ### [EngageBay CRM](/crm/engagebay-profile/) - Overall rating: 4.6/5 - Reviews: 912 - Starting price: $0.00/month - Best for: Customer support - Free trial: Not available - Free demo: Not available #### Overview EngageBay is an AI-powered all-in-one CRM that helps small businesses and startups manage marketing, sales, and customer service from one simple, affordable platform. Trusted by [Read more](/crm/engagebay-profile/) ##### What users love - Responsive and helpful support team - Affordable and feature-rich plans - Intuitive and user-friendly interface ##### To take in mind - Email deliverability and limitations - Limited reporting and analytics depth #### Features ##### Best rated features - Multi-Campaign: 5/5 - Responsive Web Design: 5/5 - Real-Time Chat: 5/5 - Onboarding: 5/5 [See all features](/crm/engagebay-profile/#key-features) --- ### [Chaty](/customer-success/chaty-profile/) - Overall rating: 5.0/5 - Reviews: 41 - Starting price: $0.00/month - Free trial: Not available - Free demo: Not available #### Overview Chaty helps businesses interact with customers, on their preferred channels including WhatsApp, Facebook Messenger, Telegram, Viber, Skype, Line, Email, Instagram, WeChat, [Read more](/customer-success/chaty-profile/) #### Features ##### Best rated features - Search/Filter: 5/5 - Interaction Tracking: 5/5 - Chat/Messaging: 5.0/5 - Real-time Consumer-facing Chat: 4.9/5 ##### Worst rated features - Usage Tracking/Analytics: 4/5 - Geotargeting: 4/5 [See all features](/customer-success/chaty-profile/#key-features) --- ### [Upnify CRM](/business-management/upnify-crm-profile/) - Overall rating: 4.8/5 - Reviews: 64 - Starting price: $17.00/month - Free trial: Available - Free demo: Not available #### Overview Upnify CRM is a customer relationship management solution designed by business leaders for the international market. It allows users to track each of your contacts, generating more [Read more](/business-management/upnify-crm-profile/) #### Features ##### Best rated features - Calendar Management: 5/5 - Activity Dashboard: 5/5 - Interaction Tracking: 5/5 - Multi-Channel Communication: 5/5 ##### Worst rated features - Website Visitor Tracking: 2/5 [See all features](/business-management/upnify-crm-profile/#key-features) #### Pricing ##### Basic - Price: $17.00/month [See full pricing details](/business-management/upnify-crm-profile/#pricing-and-plans) --- ### [TeamSupport Messaging & Live Chat](/conversational-marketing/teamsupport-messaging-and-live-chat-profile/) - Overall rating: 4.6/5 - Reviews: 115 - Starting price: $29.00/month - Best for: Value for money - Free trial: Not available - Free demo: Not available #### Overview TeamSupport's Messaging & Live Chat leverages the power of connection to unify your support, sales, and marketing teams in addition to your customer experience. With powerful [Read more](/conversational-marketing/teamsupport-messaging-and-live-chat-profile/) #### Features ##### Best rated features - Proactive Chat: 5/5 - Dashboard: 5/5 - Customer Experience Management: 4.8/5 - Real-time Consumer-facing Chat: 4.8/5 ##### Worst rated features - Lead Capture: 3/5 - Automated Responses: 3.5/5 - Chatbot: 3.6/5 - Pre-Configured Bot: 4/5 [See all features](/conversational-marketing/teamsupport-messaging-and-live-chat-profile/#key-features) --- ### [ChurnZero](/crm/churnzero-profile/) - Overall rating: 4.7/5 - Reviews: 131 - Starting price: $12,000.00/year - Best for: Ease of use - Free trial: Not available - Free demo: Not available #### Overview ChurnZero is a cloud-based customer success management platform, which helps subscription businesses to understand their product reception among customers, predict the likelihood [Read more](/crm/churnzero-profile/) #### Features ##### Best rated features - Reporting & Statistics: 5/5 - Onboarding: 5/5 - Alerts/Notifications: 5/5 - Account Management: 5/5 ##### Worst rated features - Data Import/Export: 1/5 - Commenting/Notes: 1/5 - Email Templates: 1/5 [See all features](/crm/churnzero-profile/#key-features) --- ### [Channels](/product/99434-Crazy-Call/) - Overall rating: 4.8/5 - Reviews: 36 - Free trial: Available - Free demo: Not available #### Overview Channels is a customer service solution for call centers and client success teams that offers tools including channel management, live chat, call management, eCommerce integration, [Read more](/product/99434-Crazy-Call/) #### Pricing ##### Basic - Price: Custom - Pricing available upon request [See full pricing details](/product/99434-Crazy-Call/#pricing-and-plans) --- ### [servis.ai](/product/113880-FreeAgent-Network/) - Overall rating: 4.6/5 - Reviews: 71 - Starting price: $75.00/month - Free trial: Not available - Free demo: Not available #### Overview Servis.ai, formerly FreeAgent CRM, is a robust Business Operations Management Platform that helps your team get organized, gain visibility into day-to-day work, and get more done [Read more](/product/113880-FreeAgent-Network/) #### Features ##### Best rated features - Pipeline Management: 5/5 - Customer Segmentation: 5/5 - Third-Party Integrations: 5/5 - Dashboard: 5/5 ##### Worst rated features - Campaign Management: 3/5 - Marketing Automation: 3/5 [See all features](/product/113880-FreeAgent-Network/#key-features) --- ### [UserGuiding ](/customer-success/userguiding-profile/) - Overall rating: 4.7/5 - Reviews: 52 - Starting price: $174.00/month - Free trial: Available - Free demo: Not available #### Overview UserGuiding empowers product teams to boost user activation and drive revenue growth through its all-in-one, no-code platform. Quickly implement superior self-service experiences [Read more](/customer-success/userguiding-profile/) #### Features ##### Best rated features - Task Management: 5/5 - In-App Training: 5/5 - Workflow Management: 5/5 - User Onboarding: 5/5 [See all features](/customer-success/userguiding-profile/#key-features) #### Pricing ##### Starter Plan - Price: $174.00/month - Great choice for start-ups looking for a user onboarding software solution. ##### Growth Plan - Price: $349.00/month - Great choice for fast-growing companies looking for all-around product adoption solution to boost ##### Enterprise Plan - Price: Custom - Pricing available upon request - Great choice for enterprises with multiple teams working on different projects looking to boost [See full pricing details](/customer-success/userguiding-profile/#pricing-and-plans) --- ### [Zight](/customer-support/cloudapp-profile/) - Overall rating: 4.6/5 - Reviews: 185 - Starting price: $8.00/month - Best for: Small businesses - Free trial: Not available - Free demo: Available #### Overview Zight (formerly CloudApp) helps bring a happier & more productive workplace with better communication by helping businesses save time and reduce misunderstandings and eliminating [Read more](/customer-support/cloudapp-profile/) #### Features ##### Best rated features - Brainstorming: 5/5 - Self Service Portal: 5/5 - Real Time Editing: 5/5 - Project Management: 5/5 ##### Worst rated features - File Management: 3/5 - Third-Party Integrations: 3/5 - Mobile Access: 3/5 - Queue Management: 4/5 [See all features](/customer-support/cloudapp-profile/#key-features) #### Pricing ##### Basic - Price: $8.00/month [See full pricing details](/customer-support/cloudapp-profile/#pricing-and-plans) ---