--- title: "Userpilot Software Reviews, Demo & Pricing - 2026" description: "Review of Userpilot Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/customer-success/userpilot-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [User Experience (UX) Software](https://www.softwareadvice.com/ux/) / Userpilot Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/customer-success/userpilot-profile/reviews/)[Alternatives](https://www.softwareadvice.com/customer-success/userpilot-profile/alternatives/) # Userpilot Review From $299-$2,000/month Free trial 3 plans Wondering if Userpilot is right for your organization? Our User Experience (UX) Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Userpilot 4.6 [(60)](https://www.softwareadvice.com/customer-success/userpilot-profile/reviews/) Pricing Starting at $299.00 flat rate per month ### About Userpilot Userpilot is a cloud-based software that helps businesses personalize the user interface (UI) and set up automated behavior-driven triggers to improve product adoption and customer onboarding processes. Managers can segment users based on specific attributes or in-app events and create multilingual walkthroughs, tips or hints to improve clients' overall experience. Enterprises can build experiences by adding custom triggers or conditions and preview them across staging/production environments. It allows administrators to perform A/B testing on in-app experiences, set up milestones for clients and track users' engagement rates via actionable analytics. Additionally, professionals can create net promoter score (NPS) surveys, customize them according to organizational requirements and generate scores to determine clients' satisfaction rates with the product. Userpilot facilitates integration with several third-party applications including Google Analytics, Amplitude, Intercom and Segment. Pricing is available on monthly or annual subscriptions and support is extended via documentation, phone and an inquiry form. Do you work for Userpilot? [Manage this product listing](https://www.g2.com/products/userpilot/claim_requests/new?auto=true) Wondering if Userpilot is right for your organization? Our User Experience (UX) Software selection experts can help you in 15 minutes or less. ## Userpilot User Interface ## Popular Userpilot Alternatives Main Product Userpilot 4.6 [(57)](https://www.softwareadvice.com/customer-success/userpilot-profile/reviews/) Ratings Breakdown - 4.47Ease of use - 4.65Value for money - 4.74Customer support - 4.58Functionality Pricing Starting at $299.00 per month Get Price Alternative Product [Product Fruits](https://www.softwareadvice.com/saas-management/product-fruits-profile/) 4.7 [(89)](https://www.softwareadvice.com/saas-management/product-fruits-profile/reviews/) Ratings Breakdown - 4.60Ease of use - 4.68Value for money - 4.83Customer support - 4.62Functionality Pricing Starting at $111.00 per month Get Price Alternative Product [Custify](https://www.softwareadvice.com/customer-success/custify-profile/) 4.9 [(135)](https://www.softwareadvice.com/customer-success/custify-profile/reviews/) Ratings Breakdown - 4.79Ease of use - 4.88Value for money - 4.95Customer support - 4.81Functionality Pricing Available upon request Get Price Alternative Product [UXPressia](https://www.softwareadvice.com/customer-experience/uxpressia-profile/) 4.8 [(80)](https://www.softwareadvice.com/customer-experience/uxpressia-profile/reviews/) Ratings Breakdown - 4.74Ease of use - 4.56Value for money - 4.79Customer support - 4.55Functionality Pricing Starting at $36.00 per month Get Price Alternative Product [Pendo](https://www.softwareadvice.com/product/165586-Pendo-Platform/) 4.5 [(238)](https://www.softwareadvice.com/product/165586-Pendo-Platform/reviews/) Ratings Breakdown - 4.12Ease of use - 4.33Value for money - 4.54Customer support - 4.39Functionality Pricing Available upon request Get Price Alternative Product [Userflow](https://www.softwareadvice.com/survey/userflow-profile/) 4.7 [(16)](https://www.softwareadvice.com/survey/userflow-profile/reviews/) Ratings Breakdown - 4.63Ease of use - 4.54Value for money - 4.50Customer support - 4.63Functionality Pricing Starting at $240.00 per month Get Price ## Userpilot Pricing and Plans Userpilot has three plans. Starter is $299.00/mo billed monthly. Growth is $849.00/mo billed monthly. Enterprise is $2,000.00/mo billed monthly. Free trial Starter $299.00 flat rate, per month For teams getting started with user onboarding and product adoption. Includes in-app flows and checklists, user segmentation and tracking, usage trends, NPS surveys, and access to Lia and MCP. Starts at $299/month, billed annually, for up to 2,000 monthly active users.… Starter plan includes: - Agentic Onboarding & In-App Engagement - AI-Powered Segmentation & Targeting - Product Usage Insights - Product & Customer Context for AI Agents - Headless Access Through MCP Growth $849.00 flat rate, per month Ask Lia, your AI agent for product adoption, to find where users drop off and draft targeted in-app guidance your team can review and publish. Growth gives Lia more context to work with through advanced product analytics, event autocapture, session replay, and user feedback, so you can understand what’s holding users back and measure whether your changes helped. Growth includes everything in Starter and starts at $849/month, billed annually.… Growth plan includes: - Advanced Product Analytics with Lia - AI Data Tracking & Instrumentation - AI Session Replay - Advanced Surveys & AI Feedback Analysis - AI-Assisted In-App Guidance & Resource Center - Behavior-Triggered Email & Workflows - Agent Analytics & MCP Analytics Enterprise $2,000.00 flat rate, per month Enterprise brings Lia, Userpilot’s AI agent for product adoption, to teams managing multiple products. Ask Lia to investigate where users drop off or create targeted in-app guidance, and use MCP to work with your product data from the AI tools your teams already use. Enterprise includes everything in Growth and adds cross-product analytics, mobile engagement, premium integrations, and advanced access controls. Contact Userpilot for custom pricing and contract terms.… Enterprise plan includes: - Lia AI Agent & MCP Access - Cross-Product Analytics & Executive Dashboards - Mobile Analytics, Engagement & Push Notifications - Premium CRM Integrations & Data Warehouse Sync - SAML SSO, Custom Roles & Activity Logs - Security Audit Support & Compliance (SOC 2 Type II, HIPAA, and GDPR) - Dedicated Implementation Specialist & Custom SLA Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ### How does Userpilot pricing compare to alternatives? Userpilot's starting price is $299.00/month. Explore how its pricing and plan options compare with top alternatives below. | Product | Starting price | Free trial | Free version | Value for Money | | --- | --- | --- | --- | --- | | Userpilot4.6[(60)](https://www.softwareadvice.com/customer-success/userpilot-profile/reviews/) | $299.00 /mo | Available | Not available | 4.7 | | [Product Fruits](https://www.softwareadvice.com/saas-management/product-fruits-profile/)4.7[(89)](https://www.softwareadvice.com/saas-management/product-fruits-profile/reviews/) | $111.00 /mo | Available | Not available | 4.7 | | [Custify](https://www.softwareadvice.com/customer-success/custify-profile/)4.9[(135)](https://www.softwareadvice.com/customer-success/custify-profile/reviews/) | Pricing available upon request | Not available | Not available | 4.9 | | [UXPressia](https://www.softwareadvice.com/customer-experience/uxpressia-profile/)4.8[(80)](https://www.softwareadvice.com/customer-experience/uxpressia-profile/reviews/) | $36.00 /user/mo | Available | Available | 4.6 | | [Pendo](https://www.softwareadvice.com/product/165586-Pendo-Platform/)4.5[(238)](https://www.softwareadvice.com/product/165586-Pendo-Platform/reviews/) | Free | Available | Available | 4.3 | Userpilot4.6[(60)](https://www.softwareadvice.com/customer-success/userpilot-profile/reviews/) * * * Starting price $299.00 /mo Free trial Available Free version Not available Value For Money 4.7 - [Product Fruits](https://www.softwareadvice.com/saas-management/product-fruits-profile/)4.7[(89)](https://www.softwareadvice.com/saas-management/product-fruits-profile/reviews/) * * * Starting price $111.00 /mo Free trial Available Free version Not available Value For Money 4.7 - [Custify](https://www.softwareadvice.com/customer-success/custify-profile/)4.9[(135)](https://www.softwareadvice.com/customer-success/custify-profile/reviews/) * * * Starting price Pricing available upon request Free trial Not available Free version Not available Value For Money 4.9 - [UXPressia](https://www.softwareadvice.com/customer-experience/uxpressia-profile/)4.8[(80)](https://www.softwareadvice.com/customer-experience/uxpressia-profile/reviews/) * * * Starting price $36.00 /user/mo Free trial Available Free version Available Value For Money 4.6 - [Pendo](https://www.softwareadvice.com/product/165586-Pendo-Platform/)4.5[(238)](https://www.softwareadvice.com/product/165586-Pendo-Platform/reviews/) * * * Starting price Free Free trial Available Free version Available Value For Money 4.3 ## Userpilot Features - Popular features found in User Experience (UX) For Websites Prototype Creation Reporting/Analytics Usability Testing - More features of Userpilot A/B Testing Activity Dashboard Activity Tracking API Behavior Tracking Communication Management Content Creation Content Library Contextual Guidance Customer Segmentation Customizable Branding Customizable Reports Customizable Templates Drag & Drop Engagement Tracking Event Triggered Actions Gamification In-App Training Interactive Content Issue Tracking Knowledge Base Management Monitoring Multi-Language Performance Metrics Progress Tracking Real-Time Analytics Real-Time Data Real-Time Notifications Reporting & Statistics Search/Filter Self Service Tools Single Sign On Surveys & Feedback Third-Party Integrations Trend Analysis Usage Tracking/Analytics User Journeys User Management User Onboarding User Research Analysis Visual Analytics ## Userpilot Integrations Claude Integration rated undefined from -1 review HubSpot Integration rated undefined from -1 review ChatGPT Integration rated undefined from -1 review Claude Code Integration rated undefined from -1 review Command Integration rated undefined from -1 review Salesforce Platform Integration rated undefined from -1 review ## Userpilot User Reviews ## Userpilot customer ratings - Overall rating: 4.6/5 - Total reviews: 60 ### Rating distribution - 5 stars: 42 reviews (70%) - 4 stars: 14 reviews (23%) - 3 stars: 1 reviews (2%) - 2 stars: 3 reviews (5%) - 1 star: 0 reviews (0%) ### Secondary ratings - Ease of use: 4.5/5 - Value for money: 4.7/5 - Customer support: 4.7/5 - Functionality: 4.6/5 --- ### Simple to Navigate, Efficient Insights, and Straightforward App Integration - Overall rating: 5/5 - Reviewer: Justin S. - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: less than 1 year · weekly - Reviewed: November 2026 - Review source details: This review was submitted organically. No incentive was offered It helps us understand our users better and shows us where we can improve. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 4/5 #### Pros It helps us understand our users and gives us insight into where we can improve or better leverage user behavior. The pricing is in line with what you get. It’s a very simple tool to navigate and it returns information efficiently. Integration with my app was straightforward, and it was easy to get started. #### Cons It’s pricey, but it does give you a lot of features. --- ### CTO - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Computer Software - Company size: 11-50 employees The reviewer finds Userpilot effective for managing customer onboarding, appreciating its ease of use and robust features. While the product is beneficial, its cost may be a consideration for those with a large number of users. Full review available after login on Software Advice --- ### Sales Engineer - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Legal Services - Company size: 11-50 employees The intuitive design of Userpilot allows for efficient onboarding without constant engineering involvement, which is beneficial for teams. Although some advanced features may require experimentation to achieve desired results, the overall functionality is impressive. Full review available after login on Software Advice --- ### Quite good solution and most of all stable - Overall rating: 5/5 - Reviewer: John K. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: less than 1 year · weekly - Reviewed: November 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I have been using userpilot even before the latest update which made it much more intuitive and user friendly. The main advantage is that when you create a navigation it will be working even when you update your app / UI. I had tested quite many other similar solutions and most of them even with a small UI change you had to update the tour. #### Cons When publishing a tour, minor issues might arise but the support is fixing them quite quickly. --- ### Easy to use tool for the onboarding process - Overall rating: 5/5 - Reviewer: Anna O. - Industry: Internet - Company size: 2-10 employees - Product usage: a free trial · daily - Reviewed: July 2020 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Customized templates offered by Userpilot help to achieve AHA moments faster. This tool is useful not only for new customers (when you need to explain how your tool works) but also for existing ones when you want to inform them about new features you've implemented. What's important for me - it's easy to install, no coder needed! #### Cons Initial costs may be some kind of a deal-breaker, but once you get to know this tool, you will love it --- ### Mediocre product, and awful customer service - Overall rating: 2/5 - Reviewer: Darin H. - Industry: Computer Software - Company size: 2-10 employees - Product usage: 1-3 years · a few times a year - Reviewed: May 2021 - Review source details: This review was submitted organically. No incentive was offered Mediocre software that didn't provide my business with any real value and it was a pain to cancel. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros I wasn't getting any real value out of this product for a minimum of $199/month so I decided to cancel. It turns out you can't cancel in the app and have to reach out to customer service, who then is adamant that you fill out a survey to cancel your account. They literally refuse to cancel your account without filling out their survey. Incredibly shady business practice. Now I'm spending that time writing them a horrible review here. Nice work. #### Cons Price is outrageous and customer service is awful. --- ### Pays for itself - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Photography - Company size: 2-10 employees - Product usage: less than 1 year · weekly - Reviewed: October 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My developers stopped wasting their time building a crappy, static onboarding experience and got back to building our product, while I got to experiment and play with building an awesome, optimized, always current onboarding experience. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros UserPilot lets you get started building onboarding tours the moment you buy, without contacting your developers. The chrome extension lets your content creators design onboarding right on top of your site or web app, and then your developers can integrate it within minutes when it's done. Gives you total control and freedom to update it whenever you want, way easier and better than you could hard-coding it. I use it on three projects. #### Cons I do wish it had an offline mode and native app support. --- ### Great Guiding Tool - Overall rating: 4/5 - Reviewer: Jeff B. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: November 2018 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall my experience has been good and the software is solid. I have no regrets. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy to set up and use which means you can easily create walk through guides for your users. It also allows for several options which is a plus. #### Cons For me personally I wish the app area was a little friendly. The overall UI is ok but not great. --- ### Beautiful, powerful, supportive. - Overall rating: 5/5 - Reviewer: Logan H. - Verified reviewer: Yes - Industry: Music - Company size: Self-Employed - Product usage: less than 1 year · weekly - Reviewed: November 2018 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros - Prebuilt playbooks and UI elements which helps make the process of creating user onboarding campaigns faster - Universal themes which helps with changing global branding on the fly - User personalization/data customization which makes user onboarding seamless to your app - Great and fast support team which is one of my definitive lines for having a great product experience! #### Cons It's hard to come up with a con for userpilot and I wouldn't consider this a negative "con" but Userpilot is incredibly powerful so to the novice, it can be quite tedious even with the aid of their prebuilt playbooks and UI elements. --- ### Best for your Leads Easy to use and setup - User friendly - Overall rating: 5/5 - Reviewer: Hoang L. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: less than 1 year · weekly - Reviewed: October 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Userpilot helps your leads access and learn your product easily and faster. Userpilot is easy to learn, the price is reasonable. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Userpilot helps you leads when onboarding on your product, with the help of easy setup and user friendly user interface. I like the auto trigger features that guide your leads unlock the process of your product. It's easy to use no coding skills needed. Love the Push hints & tips features. User experience is great, design the group and tooltips is easy. You can create your own theme for your product. Great experience dashboard, simple yet user friendly. #### Cons Got no problem with user interaction. Just great. --- Showing 1 - 10 of 60 Reviews [See All Reviews](https://www.softwareadvice.com/customer-success/userpilot-profile/reviews/) ## Userpilot Popular Comparisons [Product Fruits vs Userpilot](https://www.softwareadvice.com/saas-management/product-fruits-profile/vs/userpilot/)[Hotjar vs Userpilot](https://www.softwareadvice.com/website-monitoring/hotjar-profile/vs/userpilot/)[Fullstory vs Userpilot](https://www.softwareadvice.com/customer-experience/fullstory-profile/vs/userpilot/) [Compare All Alternatives](https://www.softwareadvice.com/customer-success/userpilot-profile/alternatives/) ## Other Top Recommended User Experience (UX) Software [Miro](https://www.softwareadvice.com/project-management/miro-profile/) **4.7** (1709) Recently recommended **0** times [Adobe XD](https://www.softwareadvice.com/app-design/adobe-xd-profile/) **4.5** (1087) Recently recommended **0** times [Hotjar](https://www.softwareadvice.com/website-monitoring/hotjar-profile/) **4.6** (546) Recently recommended **0** times [Qualtrics Market Research](https://www.softwareadvice.com/survey/strategy-and-research-profile/) **4.7** (430) Recently recommended **0** times Stuck Between Options? Our experts can help you compare Userpilot with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice