# Best Customer Support Software - 2026 Reviews & Pricing > Find the best Customer Support Software for your organization. Compare top Customer Support Software systems with customer reviews, pricing, and free demos. Source: https://www.softwareadvice.com/customer-support --- [Home](https://www.softwareadvice.com/) / Customer Support Software Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. # Best Customer Support Software of 2026 Updated June 17, 2026 On this page 1. FrontRunners 2. Popular Comparisons 3. Related Software Filter products 261 results ### Compare Products Showing 1 - 25 of 261 products #### Company Size - Self-Employed - 2-10 - 11-50 - 51-200 - 201-500 - 501-1000 - 1000+ #### Pricing Options - $$$$$ - $$$$$ - $$$$$ - $$$$$ - $$$$$ ### Compare Products Sort by **Recommendations**: Sorts listings by the number of recommendations our advisors have made over the past 30 days. Our advisors assess buyers’ needs for free and only recommend products that meet buyers’ needs. Vendors pay Software Advice for these referrals. **Reviews**: Sorts listings by the number of user reviews we have published, greatest to least. **Average Rating**: Sorts listings by overall star rating based on user reviews, highest to lowest. **Alphabetically (A-Z)**: Sorts listings by product name from A to Z. [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) 4.41 [(4081)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) Best for:Enterprise businesses ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, knowledge base and online communities. The solution offers a customizable front-end portal, live chat features and integration with applications like Salesforce and Google Analytics. Zendesk is used across a wide range of vertical markets including technology, government, media and retail, from small to large. Zendesk’s online customer portal helps support agents to keep track of tickets raised and their status. Customers can go through existing tickets to find answers from queries similar to their question and if not satisfied, customers can raise their own tickets in the portal. Zendesk also offers branding of support pages with business logos, themes and brand images. Zendesk allows businesses to build a knowledge base to address some of the most prominent and repetitive questions, so that customers can go through the basic set of queries asked in general. Using Zendesk, businesses can also set up an online community where their customers can post queries and reply to ongoing discussion threads.... [Read more](https://www.softwareadvice.com/product/26892-Zendesk/) ### What users love - Centralized multichannel support experience - Robust and flexible ticketing system - Intuitive and user-friendly interface ### To take in mind - Escalating costs and restrictive tiers - Email handling and notification issues - Limited and complex reporting tools ### Best rated features: Predictive Dialer 5.0 Batch Communications 5.0 Tagging 5.0 Online Forums 5.0 ### Worst rated features: Widgets 2.7 Account Alerts 3.0 Interactive Content 3.0 [See all features](https://www.softwareadvice.com/product/26892-Zendesk/#key-features) ### Suite Team $55.00/month ### Suite Growth $89.00/month ### Suite Professional $115.00/month [See full pricing details](https://www.softwareadvice.com/product/26892-Zendesk/#pricing-and-plans) [HelpCrunch](https://www.softwareadvice.com/crm/helpcrunch-profile/) 4.78 [(195)](https://www.softwareadvice.com/crm/helpcrunch-profile/reviews/) Best for:Small businesses ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary HelpCrunch is a customer communication platform combining live chat, email marketing automation and a help desk in one solution. The solution helps support, sales and marketing teams to acquire, convert leads and support their customers. HelpCrunch is suitable for SaaS, e-commerce and any other type of online business. Live chat works as a visitor engagement, lead acquisition and support tool. The feature enables companies to reply to customer queries instantly or later in the same thread, even after the customer has disconnected. An in-app messenger can be integrated with a website or application to engage with customers. Chatbot helps companies automate routine tasks and jumpstart their lead generation activities. Email marketing automation enables users to send email follow-ups right from the chat, launch one-time emails or create event-triggered automated email sequences for onboarding or marketing campaigns. The help desk module can organize all customer communication, prioritize actions, distribute tasks and manage each customer case. Pricing is tiered, based on the number of agents and emails.... [Read more](https://www.softwareadvice.com/crm/helpcrunch-profile/) ### Best rated features: Real-Time Monitoring 5.0 Surveys & Feedback 5.0 Customer Database 5.0 Catalog Management 5.0 ### Worst rated features: Canned Responses 3.0 Third-Party Integrations 3.0 Call Center Management 4.0 Social Media Integration 4.0 [See all features](https://www.softwareadvice.com/crm/helpcrunch-profile/#key-features) ### Basic $15.00/month Total pricing depends on the number of team members and emails. ### Pro $25.00/month Total pricing depends on the number of team members and emails. ### Enterprise Custom Pricing available upon request Contact for pricing details [See full pricing details](https://www.softwareadvice.com/crm/helpcrunch-profile/#pricing-and-plans) [ChorusCX](https://www.softwareadvice.com/customer-experience/encore-workforce-optimization-profile/) 5.0 [(1)](https://www.softwareadvice.com/customer-experience/encore-workforce-optimization-profile/) ### Pricing availability Free trial: Not available Free version: Not available Software Advice Summary ChorusCX Workforce Optimization is a cloud-based service designed to enhance employee performance and efficiency, delivering contact center analytical solutions that support workforce optimization, interaction recording, and engagement. Encore offers a variety of options to record customer interactions; gain insights into the content and results of interactions; use those insights for quality management to improve performance; and create staff schedules that allow for the achievement of service-level objectives, via workforce management software.... [Read more](https://www.softwareadvice.com/customer-experience/encore-workforce-optimization-profile/) ### Best rated features: Multi-Screen Recording 5.0 Audio Capture 5.0 Screen Capture 5.0 Backup and Recovery 5.0 ### Worst rated features: File Sharing 4.0 Annotations 4.0 Collaboration Tools 4.0 [See all features](https://www.softwareadvice.com/customer-experience/encore-workforce-optimization-profile/#key-features) [Textline](https://www.softwareadvice.com/sms-marketing/textline-profile/) 4.89 [(168)](https://www.softwareadvice.com/sms-marketing/textline-profile/reviews/) Best for:Value for money ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary Textline is a cloud-based text messaging solution, which enables businesses to connect with clients using phone numbers. Customer support teams can and include images, emojis, URLs and other file attachments within messages. Key features of Textline include triggers, multi-factor authentication, announcements and scheduled messages. The Health Insurance Portability and Accountability Act (HIPAA)-compliant platform allows medical professionals to collect patients' consent, set up appointments and utilize internal discussion tools to connect with colleagues. Additionally, administrators can track key performance indicators, send surveys to clients via SMS and set up automated replies for incoming conversations. Textline offers mobile applications for Android and iOS devices, enabling sales teams to receive alerts about new messages, schedule conversations and more. The product is available on monthly subscriptions and support is extended via FAQs, phone, knowledge base, video tutorials and other online measures.... [Read more](https://www.softwareadvice.com/sms-marketing/textline-profile/) ### Best rated features: Patient Engagement 5.0 Customer History 5.0 Real-Time Notifications 5.0 Appointment Management 5.0 [See all features](https://www.softwareadvice.com/sms-marketing/textline-profile/#key-features) ### Essentials Custom Pricing available upon request Included Agents: 3, Additional Agents: $50 per agent per month ### Pro Custom Pricing available upon request Included Agents: 5, Additional Agents: $70 per agent per month ### Enterprise Custom Pricing available upon request [See full pricing details](https://www.softwareadvice.com/sms-marketing/textline-profile/#pricing-and-plans) [Supportbench](https://www.softwareadvice.com/help-desk/supportbench-profile/) 4.87 [(116)](https://www.softwareadvice.com/help-desk/supportbench-profile/reviews/) Best for:Ease of use ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary The AI-Powered Helpdesk for Modern B2B Teams Supportbench is the most complete helpdesk platform built specifically for B2B support and success teams. Designed for high-touch customer relationships, we embed AI throughout your workflow to automate the manual, reduce costs, and empower your agents with real-time intelligence. No IT team required. Top Benefits: Reduce support costs by automating repetitive work Improve resolution times with AI-powered case context and suggestions Increase agent productivity with an AI Copilot that guides every reply Get faster time to value—Supportbench is easy to configure and launch Gain visibility into KPIs and customer health with built-in analytics Key AI Features: AI QA Bot that answers questions or raises tickets automatically AI Copilot that suggests the next best response based on history and KB Automatic case summaries when tickets are opened or closed Turn cases into knowledge base articles instantly Predictive CSAT and CES scores without needing survey responses Auto-tagging, auto-prioritization, and issue classification via AI Powerful Enterprise Functionality: Dynamic SLAs that adapt based on customer and case context Native Salesforce synchronization to show licensing and contract data Secure, branded customer portal with full customization Rich email editor that supports inline images and formatting Escalation management with notes, stages, and auto-escalation rules Internal and external knowledge bases for both agents and customers Built for B2B Teams That: Need to manage complex or high-value accounts Want fewer support escalations and better visibility Prefer a platform that doesn't require constant IT involvement Are scaling fast and need a modern, all-in-one solution Supportbench is the #1-rated B2B helpdesk on G2, Capterra, and Software Advice with a 4.9/5 average rating. It’s the helpdesk that helps you do more—with less.... [Read more](https://www.softwareadvice.com/help-desk/supportbench-profile/) ### Best rated features: Real-Time Chat 5.0 Customer History 5.0 Real-Time Analytics 5.0 Interaction Tracking 5.0 ### Worst rated features: Monitoring 3.0 CRM 3.8 Reporting & Statistics 4.0 [See all features](https://www.softwareadvice.com/help-desk/supportbench-profile/#key-features) ### Supportbench $32.00/month Pricing starting at $32 USD a month per agent all modules included including ticketing, knowledge base, AI, and Chat. Special discounts for Startups and Non-Profits available as well.... [Read more](https://www.softwareadvice.com/help-desk/supportbench-profile/#pricing-and-plans) [See full pricing details](https://www.softwareadvice.com/help-desk/supportbench-profile/#pricing-and-plans) [Tidio](https://www.softwareadvice.com/live-chat/tidio-chat-profile/) 4.73 [(590)](https://www.softwareadvice.com/live-chat/tidio-chat-profile/reviews/) Best for:Customer support ### Pricing availability Free trial: Available Free version: Available Software Advice Summary Tidio is a complete customer support software suite combining a help desk, live chat, chatbot automation, and a conversational AI agent. Trusted by over 300,000 businesses across ecommerce, service industries, and tech, Tidio helps streamline communication, speed up support, and boost conversions. With Tidio, support teams can chat with visitors in real time, automate FAQ responses using Flows (rules-based chatbots), and handle messages from email, Messenger, Instagram, and WhatsApp—all from one centralized inbox. At the core of the platform is Lyro—Tidio’s AI agent for customer service—designed to handle up to 64% of common support questions without any human intervention. With just one click, Lyro starts using your existing help docs to deliver accurate, on-brand answers—without guessing or fabricating responses. Tidio makes it easy to grow your support operations without overloading your team. It helps reduce missed opportunities, cut down response times, and lets your agents concentrate on complex issues. Get started for free and unlock 50 AI-driven conversations with Lyro—no credit card needed.... [Read more](https://www.softwareadvice.com/live-chat/tidio-chat-profile/) ### What users love - Versatile live chat experience - Efficient customer service automation - Broad platform and app integration ### To take in mind - Expensive for small businesses ### Best rated features: Customer Surveys 5.0 Activity Tracking 5.0 Language Detection 5.0 Help Desk Management 5.0 [See all features](https://www.softwareadvice.com/live-chat/tidio-chat-profile/#key-features) ### Free $0.00/month For solo entrepreneurs. Free forever. No credit card required. ### Starter $24.17/month Ideal for small businesses focused on enhancing customer satisfaction via live chat support. ### Growth $49.17/month Ideal for teams of all sizes prioritizing customer service as their competitive advantage. [See full pricing details](https://www.softwareadvice.com/live-chat/tidio-chat-profile/#pricing-and-plans) [Yonyx](https://www.softwareadvice.com/crm/yonyx-profile/) 4.75 [(258)](https://www.softwareadvice.com/crm/yonyx-profile/reviews/) Best for:Enterprise businesses ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary Yonyx is a cloud-based solution designed to help call centers and customer service businesses create and manage interactive guides for technical support, telemarketing, lead qualification, compliance and other processes. The platform includes decision trees, which enable organizations to design and visualize customer interactions using multimedia flowcharts. Yonyx enables authors to design custom guides for agents using images, hyperlinks, videos, data sorting, and other attributes to streamline customer service operations. It offers various features such as automated guide authoring, user defined commands embedded in guidance steps, analytics, integration with CRM systems and more. Additionally, administrators can invite users, provide role-based permissions, and update tags to facilitate search functionality. Yonyx lets managers gain insights into account usage, incidents, author/user activities, compliance and other metrics via reports and analytics. It supports integration with various third-party applications using REST and JavaScript APIs. Pricing includes monthly subscriptions and support is extended via phone, email and other online measures.... [Read more](https://www.softwareadvice.com/crm/yonyx-profile/) ### Best rated features: Help Desk Management 5.0 Decision Support 5.0 Web-based Deployment 5.0 Opportunity Management 5.0 [See all features](https://www.softwareadvice.com/crm/yonyx-profile/#key-features) ### Professional $25.00/month This plan provides all features of Yonyx platform for stand alone use. Integrations, SSO or API access require upgrade to Enterprise Plan.... [Read more](https://www.softwareadvice.com/crm/yonyx-profile/#pricing-and-plans) [See full pricing details](https://www.softwareadvice.com/crm/yonyx-profile/#pricing-and-plans) [Gladly](https://www.softwareadvice.com/call-center/gladly-profile/) 4.82 [(139)](https://www.softwareadvice.com/call-center/gladly-profile/reviews/) Best for:Features ### Pricing availability Free trial: Not available Free version: Not available Software Advice Summary For business leaders who want to get AI right, Gladly is the only customer experience AI that delivers the cost savings you need AND the customer devotion that drives lasting business value. Trusted by the world's most customer-centric brands—including Crate & Barrel, Breeze Airways, and Ulta Beauty—Gladly is purpose-built to engage customers, not deflect them, turning everyday interactions into loyal customers for life.... [Read more](https://www.softwareadvice.com/call-center/gladly-profile/) ### Best rated features: Issue Management 5.0 Text Analysis 5.0 Forms Management 5.0 Interaction Tracking 5.0 ### Worst rated features: Negative Feedback Management 4.0 Progressive Dialer 4.0 Canned Responses 4.0 [See all features](https://www.softwareadvice.com/call-center/gladly-profile/#key-features) [Chaport](https://www.softwareadvice.com/live-chat/chaport-profile/) 4.87 [(63)](https://www.softwareadvice.com/live-chat/chaport-profile/reviews/) ### Pricing availability Free trial: Available Free version: Available Software Advice Summary Chaport is a cloud-based live chat and chatbot solution for websites that also enables businesses to communicate with clients across various channels such as Facebook, Viber, and Telegram. It provides desktop apps for Windows and macOS, a web-app for all browsers, and mobile apps for Android and iOS devices, allowing professionals to chat with website visitors, even from remote locations. Key features of Chaport include live chat widget, chatbots, knowledge base, integrations with social networks and messengers, detailed visitor info with custom fields, visitor behavior, pre-chat form, notifications, read receipts, chat transcripts, and Secure Sockets Layer (SSL) encryption. Chaport helps companies automate sales and support and offer help 24/7, send automated chat invitations to clients and get more leads, transfer chats to team members, and customize the chat widget by adding specific colors, texts, or photos. Additionally, it lets users share files or images with website visitors, quickly resolve queries using saved replies and typing insights, and gain visibility into missed/incoming chat metrics and working hours through real-time reports. Companies can also use Chaport to create a knowledge base for customers and connect it to an FAQ bot that can automatically answer customer questions using the KB articles. Chaport comes with an application programming interface (API) that allows businesses to integrate the platform with third-party systems. It also has Zapier integration that helps companies to connect Chaport to 3,000+ apps without any programming skills. The product is available on monthly and annual subscriptions, and support is extended via live chat, email, and documentation.... [Read more](https://www.softwareadvice.com/live-chat/chaport-profile/) ### Best rated features: Language Detection 5.0 Automated Routing 5.0 Natural Language Processing 5.0 Reporting & Statistics 5.0 ### Worst rated features: Autoresponders 4.0 [See all features](https://www.softwareadvice.com/live-chat/chaport-profile/#key-features) ### Free $0.00 Talk to your customers in real time. 2 operators included ### Pro $29.00/month Make even more sales. Increase operator efficiency. 4 operators included. This plan is priced at $39/mo for monthly billing.... [Read more](https://www.softwareadvice.com/live-chat/chaport-profile/#pricing-and-plans) ### Unlimited $99.00/month Automate sales & support. Get more control. Unlimited operators without any charge. This plan is priced at $129/mo for monthly billing.... [Read more](https://www.softwareadvice.com/live-chat/chaport-profile/#pricing-and-plans) [See full pricing details](https://www.softwareadvice.com/live-chat/chaport-profile/#pricing-and-plans) [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.67 [(1786)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Best for:Mid-size businesses ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary LiveAgent is a multichannel help desk solution with advanced AI features, live chat, ticketing, and call center capabilities. Streamline all business communication channels and manage customer interactions from a single shared team inbox. It offers 200+ native integrations including all popular social media, a customizable chat widget, chat routing, chat history, canned responses, reliable ticketing, and more advanced features. With multiple pricing tiers, LiveAgent suits businesses of any size or industry. A flexible, all-in-one solution for handling customer support across different use cases. Start with a 1-month free trial, no credit credit card needed.... [Read more](https://www.softwareadvice.com/crm/liveagent-profile/) ### What users love - Unified and efficient support - Real-time chat for support - Intuitive and user-friendly design ### To take in mind - Email handling and usability issues - Outdated and cluttered interface - Limited and outdated mobile experience ### Best rated features: Corrective and Preventive Actions (CAPA) 5.0 Drag & Drop 5.0 Transfers/Routing 5.0 Issue Tracking 5.0 ### Worst rated features: Audit Trail 1.0 Multi-Channel Management 2.0 [See all features](https://www.softwareadvice.com/crm/liveagent-profile/#key-features) ### Small $15.00/month $15 agent/month (billed annually) — $19 agent/month (billed monthly) ### Medium $29.00/month $29 agent/month (billed annually) — $35 agent/month (billed monthly) ### Large $49.00/month $49 agent/month (billed annually) — $59 agent/month (billed monthly) [See full pricing details](https://www.softwareadvice.com/crm/liveagent-profile/#pricing-and-plans) [Birdeye](https://www.softwareadvice.com/online-payment/birdeye-profile/) 4.68 [(704)](https://www.softwareadvice.com/online-payment/birdeye-profile/reviews/) Best for:Value for money ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary Birdeye is an AI-based conversational tool designed to interact with website visitors. It answers questions, schedules appointments, and captures leads automatically, even outside business hours. This solution is suitable for multi-location businesses in industries such as automotive, healthcare, financial services, real estate, and retail, enabling continuous engagement with website visitors. The system includes a customizable chat widget that aligns with brand identity through personalized messaging and styling options. It features smart handoff capabilities to transfer conversations to live agents when necessary while collecting visitor contact information without requiring pre-chat forms. A knowledge base setup allows the platform to generate accurate responses by using content from frequently visited website pages and AI-refined FAQs. Conversations are organized in a centralized inbox that filters interactions by location, time, or type for streamlined management. AI writing assistance supports agents by summarizing lengthy conversations and generating tailored responses. If visitors leave the website, conversations can continue via text messaging. Performance tracking tools provide insights into chat effectiveness, with filtering options based on location or user.... [Read more](https://www.softwareadvice.com/online-payment/birdeye-profile/) ### What users love - Centralized review collection tools - Responsive and helpful support team - User-friendly and intuitive interface ### To take in mind - Expensive for small businesses - Inconsistent service and communication - Difficult contract cancellation process ### Best rated features: Text Analysis 5.0 Campaign Analytics 5.0 For Sales/Marketing 5.0 Survey/Poll Management 5.0 ### Worst rated features: Audience Targeting 3.0 [See all features](https://www.softwareadvice.com/online-payment/birdeye-profile/#key-features) ### Starter Custom Pricing available upon request ### Growth Custom Pricing available upon request ### Dominate Custom Pricing available upon request [See full pricing details](https://www.softwareadvice.com/online-payment/birdeye-profile/#pricing-and-plans) [TenFold](https://www.softwareadvice.com/product/158638-Tenfold/) 4.71 [(143)](https://www.softwareadvice.com/product/158638-Tenfold/reviews/) Best for:Features ### Pricing availability Free trial: Not available Free version: Not available Software Advice Summary Tenfold is a computer-telephony integration (CTI) solution that integrates Salesforce and Microsoft Dynamics CRM with most major phone systems. Tenfold delivers CTI features like click-to-call, automatic call logging and call notes right on the popup for both inbound and outbound calls. The Tenfold popup lives outside of the CRM so it works in every browser tab, allowing agents to call, take notes and create tasks while moving tab to tab. With Tenfold, call notes, recordings, transcripts and history can be attached to CRM records, helping organizations correlate customer data with business outcomes. A role-based user interface also displays call context based on the department—showing information specifically tailored for sales, service and support, respectively. Tenfold can be implemented with little to no change to existing IT infrastructure. Tenfold works with all versions of Salesforce and Microsoft Dynamics CRM, and it is compatible with Avaya, Cisco, Genesys, Skype for Business and most major phone systems.... [Read more](https://www.softwareadvice.com/product/158638-Tenfold/) ### Best rated features: Activity Dashboard 5.0 Lead Qualification 5.0 Call Duration 5.0 API 4.0 ### Worst rated features: Workflow Management 4.0 Contact Management 4.0 Collaboration Tools 4.0 Reporting/Analytics 4.0 [See all features](https://www.softwareadvice.com/product/158638-Tenfold/#key-features) [Denser AI](https://www.softwareadvice.com/live-chat/denser-ai-profile/) 4.97 [(31)](https://www.softwareadvice.com/live-chat/denser-ai-profile/reviews/) ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary Denser AI is an artificial intelligence-powered tool designed to enhance semantic search and chat capabilities on websites. This technology is aimed at companies looking to improve their website search functions and user interactions. By providing precise answers and citations, Denser AI minimizes the occurrence of hallucinations commonly found in other AI systems. Key features of Denser AI include its ability to power semantic search and chat functions across entire websites. The system delivers accurate answers by citing source pages and documents, and offers both document search results and AI-generated responses. Denser AI provides continuous assistance, resulting in significant cost reductions compared to employing human agents. In terms of use cases, Denser AI can transform visitor interactions through website chat, facilitating lead generation by collecting customer data. The tool can also assist in the creation of knowledge bases by explaining complex technical documents. Additionally, Denser AI analyzes documents to provide in-depth technical support, and offers compatibility with site scripts, REST, and GraphQL APIs.... [Read more](https://www.softwareadvice.com/live-chat/denser-ai-profile/) ### Best rated features: Natural Language Processing 5.0 Lead Capture 5.0 AI/Machine Learning 5.0 Chatbot 5.0 [See all features](https://www.softwareadvice.com/live-chat/denser-ai-profile/#key-features) ### Starter $19.00/month $19/Per Month 2 DenserBot 1500 queries per month Maximum of 100 docs/webpages or 50M doc storage per DenserBot REST Api... [Read more](https://www.softwareadvice.com/live-chat/denser-ai-profile/#pricing-and-plans) ### Standard $89.00/month $89 / Per Month Details: 4 DenserBot 7500 queries per month Maximum of 2000 docs/webpages or 1G doc storage per DenserBot REST Api... [Read more](https://www.softwareadvice.com/live-chat/denser-ai-profile/#pricing-and-plans) [See full pricing details](https://www.softwareadvice.com/live-chat/denser-ai-profile/#pricing-and-plans) [Cayzu](https://www.softwareadvice.com/crm/cayzu-profile/) 4.97 [(30)](https://www.softwareadvice.com/crm/cayzu-profile/) ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary Cayzu is a cloud-based help desk management solution designed for small and midsize businesses. It offers ticket management, issue management, a self service portal and automated routing functionalities within a suite. The software features email integration, which enables users to directly convert emails to service requests. The system then automatically queues all incoming requests and assigns them to available, appropriate agents in order to efficiently handle customer queries. Cayzu’s self service portal displays all service requests from multiple websites in a single console. Users can also build a knowledge base on their site to help other users find answers to the most common queries. With the help of customized reporting and dashboards to track and monitor the performance of help desk operations, users gain a complete view of all their customer service activities and are better equipped to make decisions regarding their service requests. Cayzu is available per user per month or year.... [Read more](https://www.softwareadvice.com/crm/cayzu-profile/) ### Basic $4.00/month ### Team $9.00/month ### Pro $19.00/month [See full pricing details](https://www.softwareadvice.com/crm/cayzu-profile/#pricing-and-plans) [Hiver](https://www.softwareadvice.com/crm/hiver-profile/) 4.68 [(148)](https://www.softwareadvice.com/crm/hiver-profile/reviews/) Best for:Popular ### Pricing availability Free trial: Available Free version: Available Software Advice Summary Hiver is a modern, AI help desk software designed for sleek, fast-moving teams. It rejects the false trade-off that power must mean complexity, and that an intuitive experience must mean limited capabilities. With Hiver, you get the complete depth of a full-fledged help desk, but packaged in a familiar interface that makes it extremely easy to set up and effortless to navigate. All customer channels - including email, live chat, WhatsApp, voice, SMS, and social media - are available in a panel on the left-hand side. From here, teams can quickly access each channel, view the status of every query, and track the number of open, pending, or resolved tickets at a glance. Hiver’s key features include: Omnichannel Shared Inbox - Manage customer conversations from email, live chat, WhatsApp, voice, SMS, and social media - all in one inbox. Teams can view the status of each ticket (open, pending, or closed) and respond without switching tabs. AI Copilot - Get smart reply suggestions, tone improvements, and rephrased drafts — all based on past conversations, internal docs, and knowledge base articles. Helps agents respond faster and more accurately. AI Agents - Automate routine tasks like replying to FAQs, sending follow-ups, tagging and routing tickets, or even closing thank-you messages. AI Agents reduce manual effort and keep workflows moving. AI Insights - Spot trends, delays, or customer risks early with insights drawn from conversation data. Predictive models highlight patterns so teams can act faster and improve continuously. Workflow Automation - Assign tickets based on agent skills, availability, or in round-robin order. Set up rules to auto-tag, prioritize, or escalate queries - reducing the need for manual triage. Internal Collaboration - Collaborate directly on tickets using private notes and @mentions - no need for Slack or messy email threads. Co-author replies with shared drafts and avoid duplicate responses with collision detection. Knowledge Base - Build help articles for both customers and internal teams. Embed articles in chat or portals to improve self-service and reduce ticket volume. Customer Feedback (CSAT) - Send customizable surveys at any point in the support journey. Capture feedback in real time to measure satisfaction and identify areas to improve. Reports & Dashboards - Track key metrics like resolution time, agent performance, CSAT scores, and ticket volume. Create custom dashboards for deeper visibility. Hiver AI being embedded across all parts of the customer support journey - triage, resolution, and insights, and the easy-to-use interface are definitely two characteristics that make the tool so capable. But Hiver also prioritises customer support. You get 24x7 human-led support over email and chat, across all of Hiver’s plans (including the free one). So help is always right around the corner in case you run into any trouble with the product.... [Read more](https://www.softwareadvice.com/crm/hiver-profile/) ### Best rated features: Issue Tracking 5.0 Shared Inboxes 5.0 SSL Security 5.0 Reporting/Analytics 5.0 [See all features](https://www.softwareadvice.com/crm/hiver-profile/#key-features) ### FREE $0.00/month Your starter plan with basic channels and automations to get started with customer service ### GROWTH $25.00/month ### PRO $55.00/month SLAs, CSAT, and rich visual analytics so you can manage business queries efficiently. [See full pricing details](https://www.softwareadvice.com/crm/hiver-profile/#pricing-and-plans) [Smartsupp](https://www.softwareadvice.com/live-chat/smartsupp-profile/) 4.64 [(343)](https://www.softwareadvice.com/live-chat/smartsupp-profile/reviews/) Best for:Customer support ### Pricing availability Free trial: Available Free version: Available Software Advice Summary Drive your online sales through conversations. Smartsupp helps businesses deliver a personalized online shopping experience that drives sales by combining live chat, chatbots and video recordings, allowing you to genuinely connect with your customers and better identify their needs. As one of the most popular e-commerce solutions in the world, with over 50,000 active web shops and websites, Smartsupp's mission is to help businesses turn their website visitors into satisfied, return customers. WHY CHOOSE SMARTSUPP? • Smartsupp is the only product that combines live chat, chatbots and video recordings all on one platform. Automate repetitive questions, be personal where it’s relevant and see where visitors get lost on your webshop. • Access real-time visitor lists enriched with e-commerce data. See who is browsing your webshop, which products visitors demonstrate interest in, and proactively start a conversation to make a sale. • The most popular online chat in Europe with more than 50,000 active webshops and websites worldwide. We also offer human customer service in 7 different languages. • GDPR compliant. We securely store your data in the European Union and comply with strict EU data protection laws. WHAT CAN SMARTSUPP DO? What can you expect from Smartsupp? Take a look at the list of main features that will take your customer service from average to great. • Live chat, chatbots, and Email and Facebook Integration all in one place–start a personal conversation with your customers and have all communication on one dashboard. By helping your visitors instantly, you’ll turn them into happy customers and boost your sales. • Chatbot – Smartsupp bot is your new shopping assistant that works 24/7. It’ll save your time by answering frequently asked questions, collecting leads, and assisting customers with shopping even while you’re asleep. • Video Recordings – See how your visitors are browsing your webshop or website and where they are getting lost. You’ll get valuable insights on what to improve and ensure a smooth shopping experience for your customers. • Mobile App – Be closer to your customers with our app for iOS and Android phones and answer questions even when you are in the warehouse or on the go. • Visit our website to get the full list of features: https://www.smartsupp.com/pricing WHAT OUR USERS SAY ABOUT US? “Smartsupp helps us to make our online shop even more successful! After a simple installation, we immediately had the first customer with a question, who then ordered straight away.” —Oke Harms, Kickerkult.de “With Smartsupp we use one chat in several shops! Thanks to them, we have been able to improve our contact with customers. Communication is instant and convenient for both us and the customers.” —Katarzyna, Wujo.pl... [Read more](https://www.softwareadvice.com/live-chat/smartsupp-profile/) ### Best rated features: Alerts/Notifications 5.0 Alerts/Escalation 5.0 Natural Language Processing 5.0 Automated Routing 5.0 ### Worst rated features: Automated Responses 2.5 Third-Party Integrations 3.0 Performance Metrics 3.7 Contact Management 3.8 [See all features](https://www.softwareadvice.com/live-chat/smartsupp-profile/#key-features) ### Free $0.00/month Ideal for individuals enhancing website performance with Live Chat. ### Solo $17.00/month Ideal for solopreneurs managing customer communication alone. Includes unlimited conversations, multichannel support, basic automated messages, and 50 AI reply assists per month.... [Read more](https://www.softwareadvice.com/live-chat/smartsupp-profile/#pricing-and-plans) ### Plus $25.00/month Ideal for growing teams looking to streamline customer communication across Live Chat, WhatsApp, Messenger, and Email, with automated workflows and 250 AI reply assists per month.... [Read more](https://www.softwareadvice.com/live-chat/smartsupp-profile/#pricing-and-plans) [See full pricing details](https://www.softwareadvice.com/live-chat/smartsupp-profile/#pricing-and-plans) [Comm100](https://www.softwareadvice.com/live-chat/comm100-profile/) 4.69 [(108)](https://www.softwareadvice.com/live-chat/comm100-profile/reviews/) Best for:Ease of use ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary Comm100 is a global provider of AI-powered omnichannel customer support software for commercial, government, and nonprofit organizations of all sizes. Trusted by customers including Rackspace, CH Robinson, Kyndryl, Stanford University, Global Affairs Canada, and the State of California, Comm100 enables organizations to deliver consistent, dependable service across every digital channel they support. The Comm100 platform unifies live chat, email, social media, secure messaging, and self-service resources into one cohesive support experience. Centralized conversations and workflows improve visibility, accelerate response times, and ensure consistent service delivery regardless of channel, audience, or interaction volume. Advanced AI capabilities are embedded throughout the platform to enhance productivity and performance for support teams. Agentic tools assist with routine interactions, AI-driven quality assurance helps maintain standards, and data-driven insights surface trends, identify gaps, and guide continuous improvement initiatives. Designed for flexibility, reliability, and scale, Comm100 supports organizations operating in complex service environments with demanding requirements for security, compliance, and uptime. The platform adapts to diverse operational models while maintaining stability, governance, and control. By combining intelligent automation with human-led service, Comm100 empowers organizations to strengthen relationships, increase productivity, and deliver better support outcomes at scale. This balanced approach helps organizations meet rising service expectations while supporting long-term service strategies, resilience, and organizational growth worldwide. It also enables leadership teams to measure performance, optimize resources, and make informed decisions using reliable analytics, actionable insights, and clear operational data across channels, teams, regions, and evolving customer engagement scenarios within modern digital service organizations worldwide today at scale globally.... [Read more](https://www.softwareadvice.com/live-chat/comm100-profile/) ### Best rated features: Real-time Consumer-facing Chat 5.0 Live Chat 5.0 Code-free Development 5.0 Chat/Messaging 5.0 ### Worst rated features: Proactive Chat 2.0 Autoresponders 2.0 [See all features](https://www.softwareadvice.com/live-chat/comm100-profile/#key-features) ### Live Chat Startup $31.00/month You can start a free trial. ### Live Chat Plus $55.00/month You can start a free trial. ### Live Chat Ultra Custom Pricing available upon request Book a demo and get direct pricing for your unique requirements [See full pricing details](https://www.softwareadvice.com/live-chat/comm100-profile/#pricing-and-plans) [Dashly](https://www.softwareadvice.com/email-marketing/dashly-profile/) 4.74 [(47)](https://www.softwareadvice.com/email-marketing/dashly-profile/) ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary Dashly allows marketing professionals to collect leads, centralize user communication, launch sales campaigns and analyze their performance on a unified platform. Product managers can identify and resolve bottlenecks in the sales funnel, monitor user journeys, build onboarding campaigns for specific segments. Customer executives can quickly respond to clients' requests, answer queries using the built-in knowledge base and launch NPS campaigns.... [Read more](https://www.softwareadvice.com/email-marketing/dashly-profile/) ### Best rated features: Real-Time Reporting 5.0 Offline Form 5.0 Multi-Channel Data Collection 5.0 Transfers/Routing 5.0 ### Worst rated features: Contact Database 3.0 Geotargeting 4.0 ROI Tracking 4.0 [See all features](https://www.softwareadvice.com/email-marketing/dashly-profile/#key-features) ### Basic $39.00/month [See full pricing details](https://www.softwareadvice.com/email-marketing/dashly-profile/#pricing-and-plans) [HelpSpace](https://www.softwareadvice.com/crm/helpspace-profile/) 4.80 [(30)](https://www.softwareadvice.com/crm/helpspace-profile/) ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary HelpSpace, a German startup founded in 2020, offers helpdesk support for small to medium-sized businesses. Its goal is to provide an aesthetically pleasing and user-friendly platform that is easy to use and efficient. Features of HelpSpace include: TICKETS: customer inquiries that are efficiently and traceably processed by the team, either by writing responses using templates or assigning them directly to team members. TASKS: internal task management, allowing multiple tasks to be created and assigned to different team members in response to customer inquiries, to ensure parallel processing and rapid response times. Tasks can also be displayed in kanban boards and marked with custom statuses. DOCS: an integrated knowledge database, which can be shared within the team or with customers, to find solutions in ticket processing or publish information for 24x7 customer access. WIDGET: a tool to display your knowledge database directly on your website and app, as well as allowing customers to contact you directly from here. INTEGRATION: various options to integrate HelpSpace into your application landscape, using our API, webhooks or Zapier, to speed up and simplify your processes. Improve your customer support with HelpSpace. Nothing is more important than satisfied customers.... [Read more](https://www.softwareadvice.com/crm/helpspace-profile/) ### Best rated features: Real-Time Notifications 5.0 Content Management 5.0 Task Progress Tracking 5.0 Task Management 5.0 ### Worst rated features: Customer Database 3.0 Catalog Management 4.0 Reporting/Analytics 4.0 [See all features](https://www.softwareadvice.com/crm/helpspace-profile/#key-features) ### Basic $25.00/month [See full pricing details](https://www.softwareadvice.com/crm/helpspace-profile/#pricing-and-plans) [Kustomer](https://www.softwareadvice.com/customer-experience/kustomer-profile/) 4.65 [(79)](https://www.softwareadvice.com/customer-experience/kustomer-profile/reviews/) ### Pricing availability Free trial: Not available Free version: Not available Software Advice Summary Kustomer is a cloud-based solution, which helps small to large businesses streamline communication and provide client support via multiple channels. Key features include sentiment analysis, live agent auditing, workflow creation, proactive messaging, agent routing, role-based permissions and reporting. The solution enables agents to access past conversations or order histories, segment customer groups, and resolve inquiries within a customizable workspace. Kustomer allows team members to maintain a single-threaded conversation with clients through SMS, voice, social media, email and more without switching screens. Additionally, supervisors can use the application to monitor the status of agents, available capacity and assigned queues in real-time. Kustomer facilitates integration with various third-party platforms including Amazon Connect, Talkdesk, Dialpad, Aircall, Twitter, Olark, Facebook Messenger, Twilio, Five9, Solvvy, Zingtree, Gmail, Shopify, SurveyMonkey and Klaus using APIs and Webhooks. It is available on annual subscriptions and support is provided via chat, email and documentation.... [Read more](https://www.softwareadvice.com/customer-experience/kustomer-profile/) ### Best rated features: SMS Messaging 5.0 Chat/Messaging 5.0 Activity Tracking 5.0 Self Service Portal 5.0 ### Worst rated features: Knowledge Base Management 3.5 Macros/Templated Responses 4.0 [See all features](https://www.softwareadvice.com/customer-experience/kustomer-profile/#key-features) [TeamSupport Messaging & Live Chat](https://www.softwareadvice.com/conversational-marketing/teamsupport-messaging-and-live-chat-profile/) 4.62 [(115)](https://www.softwareadvice.com/conversational-marketing/teamsupport-messaging-and-live-chat-profile/reviews/) Best for:Ease of use ### Pricing availability Free trial: Not available Free version: Not available Software Advice Summary TeamSupport's Messaging & Live Chat leverages the power of connection to unify your support, sales, and marketing teams in addition to your customer experience. With powerful auto-routing tools, AI-powered chatbots, omnichannel capabilities, and analytics; TeamSupport's platform provides you with the insights needed to engage in deep conversations that drive impact. By using the chat to meet customer needs when and where it is convenient for them, the chat platform allows you to build trusting customer relationships that are held to the highest security standards. Messaging & Live Chat is compliant with HIPAA, GDPR, and other privacy laws.... [Read more](https://www.softwareadvice.com/conversational-marketing/teamsupport-messaging-and-live-chat-profile/) ### Best rated features: Proactive Chat 5.0 Dashboard 5.0 Customer Experience Management 4.8 Real-time Consumer-facing Chat 4.8 ### Worst rated features: Lead Capture 3.0 Automated Responses 3.5 Chatbot 3.6 Pre-Configured Bot 4.0 [See all features](https://www.softwareadvice.com/conversational-marketing/teamsupport-messaging-and-live-chat-profile/#key-features) [Mava](https://www.softwareadvice.com/product/451161-Mava/) 4.83 [(29)](https://www.softwareadvice.com/product/451161-Mava/) ### Pricing availability Free trial: Not available Free version: Available Software Advice Summary Mava is a customer support platform designed for community-driven companies. It enables support across public and private channels, including Telegram, Discord, and email, all from a single dashboard. The platform caters to businesses that have built thriving online communities, providing tools to manage customer inquiries and support requests. Mava features automated resolution of up to 50% of community queries using AI that learns from the company's existing support content on platforms such as GitHub, Google Docs, and their website. The platform offers private and public support capabilities, allowing agents to hand off unresolved tickets to human agents when necessary. This ensures community members receive personalized attention regardless of the channel they choose. Mava integrates with popular platforms, allowing businesses to train the AI using their existing support resources. This ensures the system is tailored to their unique needs. The platform also offers detailed support metrics and insights, empowering companies to enhance their support performance and make data-driven decisions to better serve their growing communities.... [Read more](https://www.softwareadvice.com/product/451161-Mava/) ### Best rated features: Knowledge Base Management 5.0 Multiple Data Sources 5.0 Inbox Management 5.0 Live Chat 4.9 ### Worst rated features: Customer History 4.0 [See all features](https://www.softwareadvice.com/product/451161-Mava/#key-features) [SprintHub](https://www.softwareadvice.com/marketing/sprinthub-profile/) 4.89 [(19)](https://www.softwareadvice.com/marketing/sprinthub-profile/) ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary SprintHub is a complete Marketing/Service/Sales platform that offers a variety of integrated tools to capture leads, automate marketing campaigns, manage omnichannel service, sell, manage and publish on social networks. With it, your company can dispense with hiring multiple software and avoid the complexity of performing integrations between them.... [Read more](https://www.softwareadvice.com/marketing/sprinthub-profile/) ### Best rated features: Reporting & Statistics 5.0 Collaboration Tools 5.0 Interaction Tracking 5.0 Third-Party Integrations 5.0 ### Worst rated features: Email Marketing 3.0 Marketing Automation 3.0 Landing Pages/Web Forms 4.0 [See all features](https://www.softwareadvice.com/marketing/sprinthub-profile/#key-features) ### Basic R$239.00/month [See full pricing details](https://www.softwareadvice.com/marketing/sprinthub-profile/#pricing-and-plans) [Forumbee](https://www.softwareadvice.com/help-desk/forumbee-profile/) 4.89 [(18)](https://www.softwareadvice.com/help-desk/forumbee-profile/) ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary Forumbee is a cloud-based community and discussion forum-creation platform that supports social sharing, mobile moderation and a knowledge base. It features branding and design, discussion forums, Q&A forums, feedback forums and private communities. Forumbee allows users to customize the forum with built-in themes or their own branding, colors, and logos. With Q&A forums, members can post questions and helps others by answering and sharing their knowledge. The searchable knowledge base of Forumbee enables members to access the help and how-to articles. Users can create private communities within the website to ensure confidentiality. Forumbee offers a range of moderation tools including user-rights control over the content and ability to suspend, ban and manage those who break community policies. It has an activity wall, which shows real-time activity across the community. Members can share images, photos, videos, ask questions, start discussions and leave comments. Forumbee offer mobile forums which are optimized for mobiles devices with built-in support for Android, iOS, and mobile web browsers.... [Read more](https://www.softwareadvice.com/help-desk/forumbee-profile/) ### Best rated features: Alerts/Notifications 5.0 Group Management 5.0 Content Management 5.0 Member Directory 5.0 ### Worst rated features: Ideation 4.0 Event Management 4.0 [See all features](https://www.softwareadvice.com/help-desk/forumbee-profile/#key-features) ### Basic $250.00/month [See full pricing details](https://www.softwareadvice.com/help-desk/forumbee-profile/#pricing-and-plans) [Hipporello Service Desk for Trello](https://www.softwareadvice.com/form-builder/hipporello-profile/) 4.80 [(20)](https://www.softwareadvice.com/form-builder/hipporello-profile/reviews/) ### Pricing availability Free trial: Available Free version: Available Software Advice Summary Hipporello Service Desk for Trello is a solution that enables users to create Trello cards from online forms and emails. Users can also use their service desk as an integrated part of their website where customers and employees can submit information in the form of either a contact form or an email directly to their team. The service desk will be shared among the team and all requests will be documented on the progress board. Acknowledged support requests, bug reports, and sales emails flow instantly into the Trello boards. The tool ensures visibility into all information, so tasks can be prioritized, tracked and assigned to board owners.... [Read more](https://www.softwareadvice.com/form-builder/hipporello-profile/) ### Best rated features: Workflow Automation 5.0 Forms Management 5.0 Forms Creation & Design 5.0 Alerts/Notifications 5.0 ### Worst rated features: Knowledge Base Management 3.5 Customizable Branding 3.7 Email Templates 4.0 [See all features](https://www.softwareadvice.com/form-builder/hipporello-profile/#key-features) ### Free $0.00/month ### Premium $10.00/month Up to 250MB file sharing ### Enterprise Custom Pricing available upon request Up to 250MB file sharing [See full pricing details](https://www.softwareadvice.com/form-builder/hipporello-profile/#pricing-and-plans) 1 [2](https://www.softwareadvice.com/customer-support/?page=2)[3](https://www.softwareadvice.com/customer-support/?page=3)[4](https://www.softwareadvice.com/customer-support/?page=4)[5](https://www.softwareadvice.com/customer-support/?page=5) ... [11](https://www.softwareadvice.com/customer-support/?page=11) ## Popular Comparisons [ LiveAgent vs Zendesk Suite ](https://www.softwareadvice.com/compare/26892-Zendesk/vs/109980-liveagent/)[ Zoho Desk vs Freshdesk ](https://www.softwareadvice.com/crm/freshdesk-profile/vs/zoho-desk/)[ Tidio vs Intercom ](https://www.softwareadvice.com/crm/intercom-profile/vs/tidio-chat/)[ NiCE CXone vs Yonyx ](https://www.softwareadvice.com/crm/incontact-hosted-call-center-software-profile/vs/yonyx/) ## Your Guide to Top Customer Support Software, April 2023 Software Advice uses reviews from real software users to highlight the top-rated Customer Support products in North America. [Learn how products are chosen](https://www.softwareadvice.com/legal-page/frontrunners-methodology/) #### Explore FrontRunners - [Gladly](https://www.softwareadvice.com/call-center/gladly-profile/) - [Textline](https://www.softwareadvice.com/sms-marketing/textline-profile/) - [Supportbench](https://www.softwareadvice.com/help-desk/supportbench-profile/) - [Yonyx](https://www.softwareadvice.com/crm/yonyx-profile/) - [Dashly](https://www.softwareadvice.com/email-marketing/dashly-profile/) - [Birdeye](https://www.softwareadvice.com/online-payment/birdeye-profile/) - [Tidio](https://www.softwareadvice.com/live-chat/tidio-chat-profile/) - [ThriveDesk](https://www.softwareadvice.com/crm/thrivedesk-profile/) - [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) - [Chaport](https://www.softwareadvice.com/live-chat/chaport-profile/) - [Issuetrak](https://www.softwareadvice.com/crm/issuetrak-profile/) - [Front](https://www.softwareadvice.com/crm/front-profile/) - [Helpwise](https://www.softwareadvice.com/crm/helpwise-profile/) - [Tiledesk](https://www.softwareadvice.com/live-chat/tile-desk-profile/) - [Smartsupp](https://www.softwareadvice.com/live-chat/smartsupp-profile/) - [Froged](https://www.softwareadvice.com/customer-communications-mngt/froged-profile/) - [TeamSupport](https://www.softwareadvice.com/crm/teamsupport-profile/) - [Help Scout](https://www.softwareadvice.com/crm/help-scout-profile/) - [Zoho Desk](https://www.softwareadvice.com/crm/zoho-desk-profile/) - [ServiceNow Customer Service Management](https://www.softwareadvice.com/product/356274-ServiceNow-Customer-Service-Management/) - [CXone Mpower](https://www.softwareadvice.com/crm/incontact-hosted-call-center-software-profile/) - [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) - [BlueCamroo](https://www.softwareadvice.com/crm/bluecamroo-profile/) - [Intercom](https://www.softwareadvice.com/crm/intercom-profile/) - [Efficy CRM](https://www.softwareadvice.com/crm/efficy-profile/) “Usability” includes user ratings for Functionality and Ease of Use. “Customer Satisfaction” includes user ratings for Customer Support, Likelihood to Recommend and Value for Money. Reviews analysis period: The reviews analysis period spans two years and ends the 15th of the month prior to publication. ### Related Customer Support Software - [Customer Experience Software](https://www.softwareadvice.com/customer-experience/) - [Customer Satisfaction Software](https://www.softwareadvice.com/customer-satisfaction/) - [Customer Service Software](https://www.softwareadvice.com/crm/customer-service-comparison/) - [Customer Success Software](https://www.softwareadvice.com/customer-success/) - [Help Desk Software](https://www.softwareadvice.com/help-desk/) Best Customer Support Software - 2026 Reviews & Pricing