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One Call Now
One Call Now
OnSolve One Call Now's software and mobile app help small businesses and non-profit organizations coordinate two-way messaging for routine or emergency communications. Users can send secure messages via text, phone call, email, so...Read more about One Call Now
OnSolve Platform
OnSolve Platform
OnSolve is a leading critical event management software provider that proactively mitigates physical threats, allowing organizations to remain agile when a crisis strikes. Using the most trusted expertise and reliable AI-powered r...Read more about OnSolve Platform
RedFlag
RedFlag
RedFlag is a cloud-based solution that assists businesses of all sizes with sending emergency notifications in real-time. Key features include audience targeting, performance metrics, messaging, communication, data collection, and...Read more about RedFlag
AlertMedia
AlertMedia
AlertMedia helps organizations protect their people and business through all phases of an emergency. Our award-winning threat intelligence, emergency communication, and travel risk management solutions help companies of all sizes ...Read more about AlertMedia
Regroup Mass Notification
Regroup Mass Notification
Regroup is a mass notification solution that helps businesses in education, healthcare, hospitality and other industries send and receive alerts via multiple communication channels. The GeoFence messaging functionality enables use...Read more about Regroup Mass Notification
DialMyCalls
DialMyCalls
DialMyCalls is a cloud-based auto dialer solution that helps businesses of all sizes automate voice broadcasts, text messaging and email communications. The platform enables users to import contacts and send recorded messages to t...Read more about DialMyCalls
EZ Texting
EZ Texting
Since 2004, EZ Texting has provided 230,000+ growing businesses and organizations with an effortless way to start text marketing — and powerful features and integrations to keep conversations going. Secure trusted numbers. Build ...Read more about EZ Texting
Kokomo24/7
Kokomo24/7
Kokomo24/7 is a mobile and web application designed to provide users with a tool to report, monitor and manage crimes, hazards, threats and incidents in real time. Through the use of Artificial Intelligence and machine learning, K...Read more about Kokomo24/7
Konexus
Konexus
Konexus provides organizations with a critical event management platform which alerts and polls employees as well as allows for precise communication through geo-tagging, SMS, email and social media. The platform allows for both t...Read more about Konexus
SIGNL4
SIGNL4
When critical systems fail or incidents happen, SIGNL4 bridges the ‘last mile’ to your staff, engineers, IT admins, and workers ‘in the field’. It adds real-time mobile alerting to your services, systems, and processes in no time....Read more about SIGNL4
Dataminr
Dataminr
Dataminr is a cloud-based event detection and mass notification solution that helps businesses predict, analyse and mitigate operational, reputational or cyber risks. It allows users to attach images and videos to alert messages, ...Read more about Dataminr
Crises Control
Crises Control
Crises Control is a cloud-based solution that enables businesses of all sizes to notify staff members about crisis events and incidents via multiple communication channels. It comes with a task manager, which allows users to creat...Read more about Crises Control
DeskAlerts
DeskAlerts
DeskAlerts is a cloud-based and on-premise solution designed to help small to large enterprises send critical notifications to employees and clients across all corporate devices. It assists users with delivering predefined message...Read more about DeskAlerts
SnapComms
SnapComms
SnapComms is an Everbridge Company - The only end-to-end critical event management and employee communication solution in the world. Designed with all workplaces in mind, our software bypasses email to inform and engage every empl...Read more about SnapComms
Tekmon
Tekmon
Tekmon is a leading, easy-to-use, no-code digital process automation platform. Set-up your processes and go live in less than a week! Tekmon's pioneering solution radically changes the way companies design and implement IT solut...Read more about Tekmon
Orion Voice Platform
Orion Voice Platform
Orion Voice Platform is a communication solution that helps businesses of all sizes send emergency alerts, manage workplace inspections/audits and automate standard operating procedures. The push-to-talk module enables businesses ...Read more about Orion Voice Platform
Revolution
Revolution
Revolution is an emergency notification solution that helps businesses in education, healthcare, manufacturing, and other industries establish communications via mass notifications and emergency alerts. It enables administrators t...Read more about Revolution
Relay
Relay
Relay is a cloud-based incident reporting solution that helps law enforcement agencies establish communications between the public and the local authorities. It enables users to send updates about accidents, traffic or suspicious ...Read more about Relay
ParentSquare
ParentSquare
ParentSquare is a communication solution that helps educational institutes send mass notifications, conference RSVPs, sign-up forms and more. Administrators can automatically send alerts to parents via multiple channels including ...Read more about ParentSquare
TextSpeak NOTIFY!
TextSpeak NOTIFY!
TextSpeak NOTIFY! is a mass notification solution that helps schools send real-time alerts via audio announcements, text messages, desktop notifications and voice calls. The emergency screen feature allows users to trigger pre-def...Read more about TextSpeak NOTIFY!
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Buyers Guide
Last Updated: July 13, 2023With businesses striving to become more agile, they must ensure that not only their customer-facing operations are accelerated, but also that internal communications are also fast—if not instantaneous. These communications could include instructing employees to back up data due to a software update, informing them about a policy change mandated by regulatory/management decisions, or any other important announcement.
Emergency notification software can help ensure that such communications reach all employees quickly. But how do you know which software is most suitable for your organization? There are several emergency notification solutions on the market.
That's why we have created this Buyers Guide to detail everything you need to know before making the final purchase decision.
Here's what we'll cover:
What is emergency notification software?
Emergency notification software is software designed to increase the speed and efficiency with which an organization can send emergency messages to its employees. The software automates actions such as sending out mass notifications, sharing information, and activating response teams to prevent any operational disruptions.
Alerts report in PagerDuty
Common features of emergency notification software
Different vendors offer different features in their emergency notification software tools. Selecting the right tool for your business is easier when you know what the common features are and what they do. Here's an overview.
Prebuilt templates | Use or create prebuilt notification templates to send emergency messages to specific employee groups or all employees, based on the event. |
Multichannel communications | Send mass notifications to employees via different modes such as phone call, email, or text message. |
Geotargeting | Use GPS coordinates to define an area (such as entire campus or specific hall) and send alerts to all mobile devices within that area. |
Alerts escalation | Escalate an incident up the authority hierarchy, if a user doesn't respond to or resolve the incident within a determined time. |
Real-time notifications | Reduce the delay between sending and receiving a message; near real-time notifications allow employees to receive critical updates as soon as possible and act fast. |
Reporting | Filter and view insights related to alerts and notifications made in a specific time period. |
What type of buyer are you?
Before you start evaluating emergency notification software options, you'll want to know what buyer category you belong to. Most emergency notification software buyers will fall into one of the below categories:
Small businesses (one to 49 employees): These buyers have simple requirements; they're looking to improve their process of sending alerts and notifications. Most are currently using manual methods, so they should start with basic emergency notification features such as prebuilt templates and multi-channel communications.
Midsize businesses (50 to 999 employees): These buyers may operate from multiple locations and have more layered teams, so they'll need additional features such as geotargeting and alerts escalation.
Large businesses (1,000+ employees): These buyers will prefer a single system to cover all of their communications needs. A full-suite IT communications solution that includes emergency notification as an integrated module would be the best option.
Benefits of emergency notification software
While some of the benefits of emergency notification software may be clear from our discussion above, we have called out the most notable ones below:
Increased message visibility: In a crisis such as internet outage or DDoS, your employees might not see an email right away. In case a telecom carrier (one that you or your employees use) is hit by any cyberattack, phone calls or text messages will get disrupted and your employees will not receive any communications over phone. There could be a number of other scenarios when all communications channels might not be accessible to all your employees. But multi-channel communications provides the redundancy that ensures all employees receive messages/alerts no matter what device/medium they have access to.
Geographic flexibility: If there is a malware attack or a phishing attempt at a certain location, only the employees of that region need to be alerted. Geofencing helps users send messages and alerts to a group of employees working at a specific geographic location.
Key considerations
Here are some important questions to consider before you purchase emergency notification software:
Mobile app availability: If you are constantly on the move, mobile apps can be useful for you. Check whether the emergency notification software you are considering offers access on mobile devices such as iOS- and Android-based smartphones or tablets. The mobile app will help you send alerts and notifications from any location.
Customer support: Ask software vendors if they offer support 24/7, only during business hours, or not at all. Also ask about available support modes, such as email, phone, or live chat.
Note: The applications selected in this article are examples to show a feature in context and are not intended as endorsements or recommendations. They have been obtained from sources believed to be reliable at the time of publication.