--- title: "MainEvent Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of MainEvent. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if MainEvent is a good fit for you!" source_url: "https://www.softwareadvice.com/event-management/mainevent-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Dashboard Software](https://www.softwareadvice.com/bi/dashboard-comparison/) / [MainEvent](https://www.softwareadvice.com/event-management/mainevent-profile/) / MainEvent Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/event-management/mainevent-profile/) Reviews [Alternatives](https://www.softwareadvice.com/event-management/mainevent-profile/alternatives/) # MainEvent User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 48 ### Secondary ratings - Ease of use: 4.5/5 - Customer support: 4.9/5 - Value for money: 4.7/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 33 reviews (69%) - 4 stars: 13 reviews (27%) - 3 stars: 2 reviews (4%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Most mentioned pros - The functionality is strong, especially from a desktop perspective, and it provides the flexibility we need for program management, reporting, budgeting, and event execution. While there are a few areas that could be improved, the platform is reliable, user-friendly, and continues to meet the needs of both our team and our clients. - It’s been exciting to see how much the functionality has evolved and how it can turn event data into meaningful reports, insights, and visualizations. - I love that we have the ability to reset user passwords, create accounts, assign tours, etc. ### Most mentioned cons - Our users struggle to understand how to use the site despite step-by-step training sessions and cheat-sheets from our team. - It can be difficult to navigate at first. ## MainEvent customer reviews Showing reviews 1-25 of 48 (page 1). ### Education Coordinator - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Retail - Company size: 51-200 employees - Product usage: 1-3 years · daily - Reviewed: October 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It was great overall! I always felt supported with Main Event and it was nice to have a direct contact that was available by phone. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros I liked the recap response form and the metadata ability. It was good to see the shift history on shifts and add as much questions to the recap form as we'd like. #### Cons The manual side of scheduling and the fact it wasn't as user-friendly. I'd also like to see more abilities for document uploads. There were also a lot of tech issues that caused delays in our processes. --- ### User-friendly once you know what you are doing - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Consumer Goods - Company size: 51-200 employees - Product usage: less than 1 year · daily - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The sytem overall toggling beteween tabs is pretty quick as well as report downloads. A FAQ print out of common questions may be helpful to create and go through with clients to mitigate back and forth email. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the simplistic look of the software and easibility. The views are not overcomplicated or overwhelming. The system is approachable and user friendly. #### Cons It does take trial and error to make sure you are pulling the right data. While the interface and dashboards are user-friendly, there are certain features that seem hidden. --- ### MainEvent Usage - Overall rating: 3/5 - Reviewer: Verified Reviewer - Industry: Consumer Goods - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, it is good. Customer service is responsive. Once you know how to manipulate the data, it is easy to use as well. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros The visual update on the main page. It is easy to log in and see where we are at for the month or year pending the need. #### Cons The length of time it often takes to resolve issues. I feel like sometimes things are resolved quickly and then others it takes weeks to get a situation resolved. --- ### One system to rule them all... But with room for improvements :) - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Consumer Goods - Company size: 51-200 employees - Product usage: 1-3 years · daily - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, it's a solid reporting and scheduling system. I've tried others in the past (Pop Booking, Piñata), and Network Ninja is the most all-inclusive. The customer support is what makes it a more premium experience. I like that we can quickly pull data and analyze how our events are performing without having to download a ton of reports. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The customer support is top-notch. We are lucky to have a responsive, personable, and knowledgable account manager which makes trouble shooting easy and eases and frustrations. I also like that it's a pretty all-inclusive system. #### Cons The glitches and user flow are the only pain points. I don't fully use the system to its maximum capabilities, partially because I don't have the time to read the articles on how to use all its features. Sometimes the system times out, or glitches, or it can change views on our end which makes us have to sign out then sign back in. --- ### Great Team to Work With - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Computer Software - Company size: 51-200 employees - Product usage: 1-3 years · daily - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall it has been a great experience and a lovely team to work with. From the very start they have been welcoming, helpful and kind which has made the transition to a new tool much easier. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros We are currently using MainEvent. My favorite thing about MainEvent is the staff. If I have a question or a concern their staff is always quick to help out. As we moved from an internal system to MainEvent this was very helpful. #### Cons They are still missing a few key features that would optimize it even more for our team, but with that said they are always open to feedback and have made many enhancements based on our feedback already. --- ### College + BET Platform for ABI reveiw - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Marketing and Advertising - Company size: 10000+ employees - Product usage: 3-5 years · daily - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience with the system has been very positive. It's the first platform I think of and would recommend to clients over others I've used throughout my career. The functionality is strong, especially from a desktop perspective, and it provides the flexibility we need for program management, reporting, budgeting, and event execution. While there are a few areas that could be improved, the platform is reliable, user-friendly, and continues to meet the needs of both our team and our clients. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros The ability, as a customer, to access and customize the backend of the system is extremely valuable for our program needs. Being able to adjust reports, modify columns, update data point names, and tailor reporting gives us a level of flexibility that many platforms don't offer. The overall usability is another major strength. The platform is intuitive, easy to navigate, and clear to understand. It also functions well on mobile devices, which is critical for a college-student-based program where phones are the primary tool for event documentation and reporting. The system also offers a number of valuable features, including geotagging capabilities, spend tracking, and embedded formulas that help calculate and monitor expenses. These tools have proven essential for both our team and our clients. That said, one of the biggest strengths of Main Event goes beyond the platform itself and is the level of support provided by Kat. She is incredibly responsive to system glitches, data concerns, and general questions, and always provides clear guidance on how to resolve issues. She's consistently willing to jump on a call or provide one-on-one training, which has helped our team better understand the system and maximize its capabilities. #### Cons Some areas where the system could improve are around accessibility, user protections, and operational efficiency. While the platform is accessible through a mobile browser, it does not currently have a dedicated mobile app. For a program where many users are completing tasks from their phones, this can create usability challenges and occasional glitches. Our team often has to spend time helping employees navigate the mobile experience and adjust their views to access the information they need. Additionally, there are a few support tickets that have been open for extended periods. Faster resolution times on outstanding issues would help improve day-to-day efficiencies and reduce workarounds for clients. One enhancement that may seem minor but would have a significant impact on our programs and client reporting is the ability to download photos using a customized naming convention. This is currently not a capability within the system and creates additional manual work when preparing deliverables. Another area for improvement is reducing the risk of user error. While the platform is generally user-friendly, it is also relatively easy for users to accidentally edit or delete important information that cannot always be recovered. Adding more safeguards, confirmation prompts, or warning messages before critical changes are made would help prevent the loss of valuable data. Lastly, report building can be a complex process, especially for new users. Having an in-platform guide, walkthrough, or interactive help feature that assists users in building reports, selecting the appropriate fields, and understanding reporting functionality would make the tool more approachable and help ensure reports are set up correctly from the start --- ### Admin-Friendly and Excellent Support - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Retail - Company size: 201-500 employees - Product usage: 1-3 years · daily - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, I’m very happy with the platform. I especially appreciate how much control admins have to manage and update the system. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I love how nearly all aspects of the platform can be managed and updated by an admin instead of waiting days for a software developer to address (updating users, stores, markets, etc.). The "question bank" when building recaps is a huge time saver, as well. The onboarding and customer support is fantastic. I felt supported from day one and never have to wait for a response for help. #### Cons Although we have restrictions for how long an event is scheduled when uploading for a user, the restrictions do not remain in place when the user reschedules. This can cause issues with time padding and payroll. Similar restrictions for "black out" days where users are able to reschedule to a black out day that can cause users to go to a location on a restricted day. --- ### Great Platform That Continues to Evolve - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Marketing and Advertising - Company size: 501-1000 employees - Product usage: 1-3 years · daily - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience with MainEvent has been very positive. Having worked in both MainEvent 1.0 and 2.0, I’ve been able to see firsthand how much the platform has evolved. I especially value the flexibility of the system, the ongoing release cadence, and the ability to request enhancements based on changing client and business needs. The platform supports so much of the event management process in one place, while the reporting, data visualization, and newer AI capabilities continue to create additional efficiencies. I also appreciate being able to provide feedback and work collaboratively with the MainEvent team to improve functionality based on real-world needs. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I’ve really enjoyed seeing MainEvent evolve from 1.0 to 2.0 since we transitioned nearly two years ago. The user interface is visually appealing and continues to become more intuitive. One of the things I appreciate most is the bi-weekly release schedule and the ability for enhancements developed for one client to benefit other MainEvent customers as well. The AI reporting capabilities have been my favorite addition. It’s been exciting to see how much the functionality has evolved and how it can turn event data into meaningful reports, insights, and visualizations. I’m looking forward to seeing how those capabilities continue to grow. #### Cons As with any platform that continues to evolve, new releases and functionality can occasionally require adjustments or additional testing. There can also be a learning curve when transitioning existing processes into new functionality, but I appreciate having a responsive development team that listens to feedback and continues making improvements. --- ### MainEvent / Network Ninja is a Top Tier System - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Consumer Goods - Company size: 10000+ employees - Product usage: 3-5 years · daily - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered The team at MainEvent are incredible and the Network Ninja system is top tier. Would highly highly recommend this program to anyone in the events space who needs to manage multiple calendars and requests. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros MainEvent is an incredible streamlined platform that helps efficiently manage all of our 10K+ request and 1,200 executed events across various teams and users. #### Cons Nothing major - we truly love the site and benefit greatly from it. If anything, it would be awesome if we could have a map view that shows various routes by team and be able to visually see how events are mapping from week to week. --- ### Long-Time Customer with Amazing Experiences! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Events Services - Company size: 51-200 employees - Product usage: 3-5 years · daily - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We have been with MainEvent for quite a long time and from the very beginning we received amazing customer service. I can actually talk to live customer service agents instead of dealing with the frustration of AI managed chats. The platform offers amazing value for the money and has an extraordinary ease of use. We are currently working to enhance the number of offerings they provide into our system and are very excited about our future partnership with MainEvent! #### Cons I really can't think of any cons to mention at this point. Anytime we have had an issue, their support team has resolved it immediately. --- ### Gold Standard for Event Management Software - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: July 2024 - Review source details: This review was submitted organically. No incentive was offered Highly satisfied. Great customer service team and product. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Customizable, great customer service and a development team who knows the ins/outs of the event industry. #### Cons No cons. Our teams have been using MainEvent for 12 years and its the best in our business. #### Vendor response Thank you for the review, Justin! It's been a pleasure supporting you and your team for the past 12 years. Replied August 2024 --- ### We love Network Ninja! - Overall rating: 5/5 - Reviewer: Katie P. - Industry: Wine and Spirits - Company size: 51-200 employees - Product usage: less than 1 year · daily - Reviewed: March 2024 - Review source details: This review was submitted organically. No incentive was offered Working with NN is the epitome of a solid partnership. They are committed to delivering the highest quality product and even more committed to fixing anything if it breaks. They took the time to truly learn and understand our business to ensure the system was optimized for us. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The easability of using the site and the people from NN that we get to work with. #### Cons Limited to some functionality not being customizable #### Vendor response Katie, this has definitely been a solid partnership from our perspective as well. Thank you for working with us and teaching the nuances of your operations, so we can build the best possible solution for you. Your efforts go a long way. Replied May 2024 --- ### Review - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Consumer Goods - Company size: 201-500 employees - Product usage: less than 1 year · weekly - Reviewed: February 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Functionality: 3/5 #### Pros I like the ease of the schedule viewing and being to see all of the teams in one calendar. #### Cons Ability to access on a mobile device easier. I believe would help teams in the field be more efficient then using a browser. --- ### Creating Efficiency and Peace of Mind - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Events Services - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: May 2024 - Review source details: This review was submitted organically. No incentive was offered We launched MainEvent to our field staff on 4/1, since then we have already seen the weight lifted off our small team with automations, ease of use and overall visibility all in one platform. Our experience has been nothing but positive, we know we made the right choice in moving forward with MainEvent. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Our team has become more efficient with the implementation of MainEvent. We are able to create alert triggers that go out automatically, saving our team countless hours of sending individual emails or texts to staff reminding them of upcoming events. This is now a thing of the past, we set the trigger alert and it goes out seamlessly to all assigned staff. #### Cons While there are features that we would still like to see that could create even more efficiencies the Cons quickly turn into Pros because of the PROS who work at MainEvent. The moment we have a hiccup they are ready to assist in fixing it, walking us through how to fix it, or giving us alternative ideas on how we can get the same results while their team works on a more permanent solve/customization for our needs. #### Vendor response We are grateful to work with you, Perla! Your team is amazing, and we looking forward to supporting your continued growth. Replied May 2024 --- ### MainEvent Is the Way to Go! - Overall rating: 5/5 - Reviewer: Jessica R. - Industry: Marketing and Advertising - Company size: 501-1000 employees - Product usage: 1-3 years · daily - Reviewed: April 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The team that we have had the pleasure of working with has really made this experience so seamless. A team of people who understood that we needed a system that met different needs for different groups was no easy task. The team at the MainEvent recognized that and was able to hear our needs and translate it into functionality. #### Cons There really is nothing I can say I like least about MainEvent. Everything was straightforward, we were and are always supported. #### Vendor response Jess, we appreciate your comments and are fortunate to support your amazing team. Thank you so much! Replied May 2024 --- ### Highly customizable client tool - Overall rating: 5/5 - Reviewer: Cori A. - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: July 2025 - Review source details: This review was submitted organically. No incentive was offered This app has completely transformed the way our field marketing team operates. From real-time check-ins to streamlined reporting, it's made our daily workflow faster, easier, and more accurate. The user interface is intuitive and clean, making it easy for even new team members to get up to speed quickly. What I love most is the ability to track campaign performance on the go. Whether it's uploading photos from activations, managing event schedules, or collecting customer feedback in real time, everything is in one place — no more juggling spreadsheets or chasing down reports. The GPS and time-stamp features give us transparency and accountability without micromanaging, and the data export options make end-of-week reporting a breeze. Plus, the customer support team is incredibly responsive and helpful whenever we have questions. If you're managing teams in the field and need a reliable, all-in-one solution, this app is a must-have. It's helped us improve efficiency, accuracy, and team communication across the board. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros An amazing tool to aggregate lifetime data for clients. Maximizes client potential by creating a space where they can see all data across different brands and channels. #### Cons Occasional bugs, nothing too big from my experience and when there was an issue, the developer team was/is highly responsive --- ### Main Event Review - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Events Services - Company size: 11-50 employees - Product usage: 1-3 years · daily - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, it works very well and I am able to get the data I need and keep track of everything very easily which I appreciate a lot #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I enjoy the event management side of MainEvent and how I can easily find my events, my staff, and go through payroll/photos easily to recap my event. #### Cons I think there are definitely bugs and issues when it comes to sideways photos and not being able to book staff in working more than one event a day without getting an error, it can be a bit frustrating to go back and fix things. --- ### Main Event has become our go-to Tour Resource Center - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Marketing and Advertising - Company size: 201-500 employees - Product usage: 3-5 years · weekly - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered It's been a pleasure to work with MainEvent. [sensitive content hidden] have been so helpful, friendly, and collaborative through the whole process. Our program always feel like a priority and never an afterthought. The site itself has been integral for our team to track events, details, tour metrics, and store historical data which is so important in our industry where accounts teams change every few years. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's very user friendly for the Admin user once you learn the site. There are so many features and it's so customizable. I love that we have the ability to reset user passwords, create accounts, assign tours, etc. #### Cons Our users struggle to understand how to use the site despite step-by-step training sessions and cheat-sheets from our team. --- ### MosaicField - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Marketing and Advertising - Company size: 10000+ employees - Product usage: 3-5 years · daily - Reviewed: June 2023 - Review source details: This review was submitted organically. No incentive was offered The platform is easy to learn and understand compared to similar products, has great features with room for improvement as technologies evolve, and Network Ninja themselves. They are a great group of people, easy to work with and listen to feedback, as well as very responsive to questions or issues. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Parent Program/Project Customization, Management, Staffing, Recap Customization, Scheduling, Location Customization, Time and Expense Claims/Management, Portal/Mobile App availability. #### Cons Employee ratings, more administration level tools for support. #### Vendor response Michael, Thank you for your time and feedback! We are proud to support Mosaic, and it is great to hear that you found the platform easy to learn! As for the administration tools, your account manager will reach out soon to see if we can discuss some possible solutions! This type of feedback helps us improve each and every day! Thank you! Replied July 2023 --- ### Experiential & Partnership Activations - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Marketing and Advertising - Company size: 51-200 employees - Product usage: 1-3 years · daily - Reviewed: December 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros A very pleasant experience being able to capture all the data and run test & learns. The support teams have been extremely helpful with all our program updates as we navigate through the system. #### Cons Coding pages can be a bit confusing at times #### Vendor response Thank you so much for the thoughtful review. To your point creating logic based recaps/surveys can be involved for sure. As a friendly reminder throughout the site we offer embedded help and tutorial videos. Please search the help widget for building and maintaining recap definitions. Replied January 2024 --- ### Critical Component for Event Activations - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: 3-5 years · weekly - Reviewed: July 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Inventory Management, Scheduling, Staff Management, Customizable Portals, Limited Client Access #### Cons No complaints at this time. We are happy with the platform and the information it provides to our team and clients. #### Vendor response Jessica, Thank you so much for taking the time to share your feedback on our platform. We greatly appreciate your review and are thrilled to hear that our field marketing software has become a critical component for your event activations! Replied July 2023 --- ### MainEvent! - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Events Services - Company size: 11-50 employees - Product usage: less than 1 year · weekly - Reviewed: March 2024 - Review source details: This review was submitted organically. No incentive was offered Difficult at first! I am a marketing girl trying to learn a system that was clearly made by an engineer. But now, I am the pro in the office and we have been using it daily for clients now! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Support team is 10/10! I have biweekly meetings with them, and they help me out in a timely matter every time. They always take my feedback and make updates as well, which I greatly appreciate. #### Cons More qualitative data in the dashboards! #### Vendor response Megan, you are indeed a pro and we appreciate you jumping in and getting your hands dirty to build and configure the site. As a result of your feedback, we created additional help materials including a tutorial on dashboard building. Replied May 2024 --- ### Amazing customer service - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: 1-3 years · weekly - Reviewed: August 2024 - Review source details: This review was submitted organically. No incentive was offered It is always amazing and easy to work with, the team always helps our team with any issues and questions that we have. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros They are super helpful and always help us make our clients happy with the dashboard #### Cons I do not have anything bad to say about Main Event #### Vendor response Thank you, Isabel! We pride ourselves on a high level of customer service, so we're happy to hear your organization feels well supported. Replied August 2024 --- ### The Best Dashboard for Event Reporting - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: less than 1 year · weekly - Reviewed: August 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The dashboard is the best part! Our clients love to see it. #### Cons It can be difficult to navigate at first. #### Vendor response Alissa, We appreciate the review, and are pleased that your Dashboards are wowing your clients. If you need more support in navigating the app, please check out the Help widget in your application or the visit the Help Center, which has hundreds of how-to articles and videos. Replied August 2024 --- ### MainEvent Rocks! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered Working in experiential, deadlines shift quickly and changes require fast attention. I appreciate the MainEvent team working closely with us through any initial glitches, offering real time support as needed and our scheduled weekly check in's, especially during our launch. I recommend this platform to my colleagues for their upcoming projects for the value, ease of use and effective reporting. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros MainEvent has been integral in our client data reporting with providing user friendly solutions, advancing technology and a trusted team. I appreciate their ongoing support throughout our partnership and the multitude of ways in how we can customize our dashboard and pull specific reporting. #### Cons Communication between team members during the launch of our product. We did have to re-explain all efforts each time we had a new contact. When I communicated this to our main POC, these issues were quickly addressed. ---