We have all the features we need, even the route optimization and reports.

Glitches, but you can contact the team and they will fix it withina few days.

My overall experience has been fair. Customer service is pretty good.

The program is very easy to use. The scheduling feature is awesome as appointments can be rescheduled on the calendar, as well as in the client record. The customer service is somewhat good, which increases productivity. The customer history is also a helpful tool. Onboarding and ability for the Service Works team integrating forms was a great experience.

The program and the app frequently freezes and some requests, asking for different configurations to on tickets or reports are not handled immediately, or in a timely manner. The lack of ability to customize reports without involving Service Works. The price of the service has increased and is not really justifiable for the services that are received. Configuring templates is a challenge. Also, different browsers produce different results. There is a lack of consistency. The inability to edit forms within the program The lack of ability to scan documents or photos larger than 5mb

Miserable. Switching software to this made me consider quitting my job.

I cannot think of a single thing I like about service works.

Everything. The constant crashes on the mobile app. The loss of data, the various bugs and glitches, the lag when uploading things, and the lack of fixing bugs after pointing it out to tech support. This service is awful.

I like the overall concepts and practicality of the way the software is put together and in the most part is very easy to use. The customer support has been phenomenal.

I like the ability to create jobs and monitor the service history on the job.

The inability to change the customer a job is assigned to. You have to cancel the existing job and create a new job for the correct customer.

My experience is poor compared to others I have used in the past.

I like the functions that they are shooting for

they are always messing accounts and functions up when they release an update.

Frustrating. And this survey makes it worse we choose the program because of its connection to swift link an appliance repair specific company. You don’t even have that as an option for the industry we work in.

It’s mobile friendly and works on the tablet so we can go paperless

They are constantly making updates and changes that makes the problems worse and don’t listen to what the problem actually is

My overall experience is positive, but with a few tweaks this program can be excellent

Once the company database is compiled and a user is trained the system is easy to use.

The inability to unenroute a technician if for whatever reason a technician has to reroute.

ServiceWorks helped me and my team achieve fast and great results with customers. Dispatch and technicians were great in terms job postings and enrouting

It rarely crashes. But I guess that’s normal since every app does

easy to keep my calls in order and keep me on right track for day to day task

the moble app has issues with entering and deleteing items entered and has to be refreshed often

Easy to use straight forward and functions as it should

Sometimes can be a little glitchy here and there

TERRIBLE... we were misled, and our money was taken without any functional support from the team. The 'Fully customizable' interface was poorly executed, lacked customization, poor support from the tech who was assisting us. They could not answer questions, could not fulfill any of our wishes, it took days and sometimes weeks to get changes done, and when we cancelled, we were thanked for our 'gift' of several thousand dollars and NO REFUNDS... "go pack sand... Super Clean Cans!" ... muhahahahah WOULD NOT RECOMMEND... We were so excited, but found out this was just a snake-oil sales pitch to take our money, but not deliver on a single service

We liked some of the features in the back end. We are a trash can cleaning business and the sales person said that we would love the "fully customizable" integration feature with our website and the ability to take payment for services in advance. We realized this was a lie.

We were misled about the features and integration abilities of the product. When we deployed and started the integration into our website... the "fully customizable" interface was very lacking, our customer service technician's favorite words were... "No, we can't do that" and we felt like we were lied to from the start. Our technician was terrible at support and we immediately tried to cancel the service when we were trying to launch the company. This was a terrible experience and you stole our money, as we paid for a year's worth of service in advance.

The support from ServiceWorks has been FANTASTIC. I would highly recommend this product.

The mobile app fit our needs very well. The point of sale portion works for our retail business. The scheduling and dispatch are perfect for us.

The instructional videos were good but I wish there were more to choose from.

My overall buy point was their customer service. The attention to detail that [SENSITIVE CONTENT HIDDEN] delivers to my situation gives me all the confidence in the world that I will stay with this company for a long time. We can now set this aside as we rebuild our business in the future. We are licensed in NY. TN and AZ and are expecting 100 employee's in each location. This software will be going right along with us.

I like the population auto fills. The search ability is a key factor in running our business. We ran a business in Arizona with twenty-five employee's and keep tracking of what was going on was our biggest hurdle. I tried a lot of other software for this purpose (several costing 5 times the cost of sw) without the power of service works.

Just like learning any new software there are some frustrations along the way. There are a few bugs in the system that haven't been ironed out yet, for example; sometimes I will but in place holder information like the phone number if I don't know it. I will enter all fours or something with the intent to go back and enter the number when I get it. SW uses the ph number for the customer number. I doesn't allow you you to edit the customer number, oh it has the edit icon and you can delete it, but it won't allow you you to enter anything. By the way the work around for this one is copy and paste.

Working with the team up to this point has been a great experience

That they are willing to make changes or update the software and the programming to fit the needs of the service provider

At this time, the scheduling is not the most friendliest process. There is period there has been updates which are currently being used and looked at to see for approvements.

it keeps peoples history of service together well

the A/R system isn't the easiest and neither is the Parts Ordering

I like that the dispatches from service bench automatically get sent to service works.

That there’s something new often, and they don’t seem to serve a purpose. For example, why is there like 5 save buttons for different sections when writing up a service ticket? Why can’t there be just one?

I HAD A TERRIBLE EXPERIENCE WITH SERVICE WORKS AND THEY REFUSED TO REFUND THE MONEY EVEN AFTER THEY COST US HUNDREDS IN PARTS SHIPPING BY NOT SETTING OUR ACCOUNT UP PROPERLY. THEY JUST CARE ABOUT TAKING YOUR MONEY AND GETTING NEW PEOPLE TO SIGN UP.

NOTHING, THIS COMPANY IS A SCAM!!! THEY WILL TAKE YOUR MONEY WASTE YOUR TIME AND PLAY GAMES WITH YOU. FIND ANOTHER SOLUTION BECAUSE THIS IS NOT ONE IT'S A MAJOR HEADACHE

THE TRAINING, THE SUPPORT STAFF AND THE [sensitive content hidden] OF OPERATIONS THEY ARE ALL A JOKE!

Not real pleased as I said Inventory Control does not flow easily.

Only pro is it can be used on a mobile device.

Keeping up with inventory does not flow easily. There are too many areas where you have to go and keep up with inventory. Currently my inventory is a mess. And I don't know how to fix it. You have to continually go to another screen and update inventory. I was converted from SwiftLink Software after 30 years. Now everything is in modules and tiers, which cost more depending on which tier you need. Lost a lot of features after migrating to Serviceworks. Lost monthly billing & warranty billing.

We cannot get it to sync with quickbooks without multiple errors, You cannot do a paid out of your til for gas or refunds that were bought prior to switching over so balancing the til cannot be done with this program. We have contacted serviceworks rep many times and every time told they will get with someone and get back to us but we NEVER hear back unless we initiate it and then are told the same lame thing. We are currently looking for another program that is more functional and has better customer support.

Scheduling of service calls .

We have had nothing but problems with the software and functionality.

It’s been great to grow with Service Works as they are learning the bin cleaning industry.

I love the support and constantly enhancing the product to help bin cleaners

I wish the scheduling optimizing tool is more user friendly that can easily change changes optimized with a drag and drop. And I wish the mobile app had a few more features

I like the software very well but only thing it needs is in the app beiang able to reschedule with the calender

I like all features to this software and im still learning on it as well. I like how it combines parts with my parts distributor

the app could be a little bit more user friendly but im getting use to it. I do find it clitchy here and there but I call my guy Will and he gets it taken care of.

Its been a process.. noone of us here are pc savy folks and we are still learning

I dont find it overly hard to understand or use. It looks more professional than what we had. Customer service is awesome. I love the live chat and whomever I get always helps me out

i dont like, how you have to click on Prof action every time to see history, How sometimes things work and others same function is a pain to use (intermittantly) . So many steps to set up a ticket and close it out.

It helped us to move completely remote! My technicians love being free of having to stop in the office for their routes and love not having paper tickets anymore.

There have been some bugs since we started using it, but (fingers crossed) they seem to be mostly worked out.

We did a lot of research on designing scheduling and dispatch software and out of all of the research ServiceWorks is the best software for flexibility, design and price.

[sensitive content hidden] was fantastic. I love the fact that you receive a person that is completely knowledgeable of all facets of the software. [sensitive content hidden] was able to design our software exactly the way we wanted it and helped us develop the best way to utilize it. She also trained up on how to use it. The set up and training of this software is fantastic.

I strongly recommend you do the set up assistance. It is hard to navigate if you are unfamiliar with computer programming terminology.