--- title: "Best Help Desk Software for Small Businesses 2026 | Software Advice" description: "Find the best Help Desk software for small businesses. Compare top-rated tools by real reviews, features and pricing — all in one place on Software Advice." source_url: "https://www.softwareadvice.com/help-desk/small-business/" page_type: "page" language: "en" --- [Home](https://www.softwareadvice.com/) / [Help Desk Software](https://www.softwareadvice.com/help-desk/) / Help Desk Software for small businesses Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. # Best Help Desk Software for small businesses ## Help Desk Software (333 products) [Small Business](https://www.softwareadvice.com/help-desk/)[Free Version](https://www.softwareadvice.com/help-desk/free/) Sort by **Recommendations**: Sorts listings by the number of recommendations our advisors have made over the past 30 days. Our advisors assess buyers’ needs for free and only recommend products that meet buyers’ needs. Vendors pay Software Advice for these referrals. **Reviews**: Sorts listings by the number of user reviews we have published, greatest to least. **Average Rating**: Sorts listings by overall star rating based on user reviews, highest to lowest. **Alphabetically (A-Z)**: Sorts listings by product name from A to Z. ### [Atera IT Management](/help-desk/atera-profile/) - Overall rating: 4.5/5 - Reviews: 461 - Starting price: $129.00/month - Best for: Real-Time Monitoring - Free trial: Available - Free demo: Not available #### Overview Atera is a cloud-based IT management platform built for managed service providers (MSPs) and internal IT departments of all sizes. It combines remote monitoring and management, [Read more](/help-desk/atera-profile/) ##### What users love - Robust remote support capabilities - Responsive and helpful support team - Comprehensive and evolving feature set ##### To take in mind - Cost concerns for smaller teams - Occasional slowness and connection issues #### Features ##### Best rated features - Workflow Automation: 5/5 - Endpoint Protection: 5/5 - Activity Dashboard: 4.7/5 - Knowledge Management: 4.7/5 ##### Worst rated features - API: 3/5 [See all features](/help-desk/atera-profile/#key-features) #### Pricing ##### Pro - Price: $129.00/month - The Pro Plan includes basic features and integrations like remote management, monitoring and alerts ##### Growth - Price: $179.00/month - The Growth Plan includes all Pro features with additional features such as Mac agent, Chat and ##### Power - Price: $209.00/month - All the power of Growth, and: - Custom analytics - Custom support addresses (unlimited) - Custom [See full pricing details](/help-desk/atera-profile/#pricing-and-plans) --- ### [NinjaOne](/remote-support/ninjarmm-profile/) - Overall rating: 4.7/5 - Reviews: 300 - Best for: Small businesses - Free trial: Available - Free demo: Not available #### Overview NinjaOne is a unified IT operations platform that serves managed service providers, internal IT teams, and organizations of all sizes across industries. The software is deployed [Read more](/remote-support/ninjarmm-profile/) #### Features ##### Best rated features - Uptime Reporting: 5/5 - Approval Process Control: 5/5 - Patch Testing: 5/5 - Session Recording: 5/5 [See all features](/remote-support/ninjarmm-profile/#key-features) #### Pricing ##### Plan - Price: Custom - Pricing available upon request [See full pricing details](/remote-support/ninjarmm-profile/#pricing-and-plans) --- ### [Freshservice](/help-desk/freshservice-profile/) - Overall rating: 4.5/5 - Reviews: 805 - Starting price: $19.00/month - Best for: Mid-size businesses - Free trial: Available - Free demo: Not available #### Overview Freshservice by Freshworks is an AI-powered, unified service operations platform built for agile enterprises that need to move fast without sacrificing control. Freshworks is named [Read more](/help-desk/freshservice-profile/) ##### What users love - Efficient ticketing and automation - Reliable support and service delivery - Intuitive and clean interface ##### To take in mind - Tiered pricing and feature limits - Limited and inflexible reporting - Restricted customization options #### Features ##### Best rated features - Drag & Drop: 5/5 - Completion Tracking: 5/5 - Live Chat: 5/5 - Investigation Management: 5/5 [See all features](/help-desk/freshservice-profile/#key-features) #### Pricing ##### Starter - Price: $19.00/month - Up to 1 Agent ##### Growth - Price: $49.00/month - Up to 1 Agent ##### Pro - Price: $99.00/month - Up to 1 Agent [See full pricing details](/help-desk/freshservice-profile/#pricing-and-plans) --- ### [Zendesk Suite](/product/26892-Zendesk/) - Overall rating: 4.4/5 - Reviews: 4,116 - Starting price: $55.00/month - Best for: Enterprise businesses - Free trial: Available - Free demo: Not available #### Overview Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, knowledge base and online communities. The solution offers a [Read more](/product/26892-Zendesk/) ##### What users love - Centralized multichannel support platform - Robust and flexible ticketing - Intuitive and user-friendly interface ##### To take in mind - Escalating costs and limited value - Clunky and limited email handling - Missing and complex feature set #### Features ##### Best rated features - Tagging: 5/5 - Batch Communications: 5/5 - Account Management: 5/5 - Configuration Management: 5/5 ##### Worst rated features - Interactive Content: 3/5 - Account Alerts: 3/5 - Geotargeting: 3/5 [See all features](/product/26892-Zendesk/#key-features) #### Pricing ##### Suite Team - Price: $55.00/month ##### Suite Growth - Price: $89.00/month ##### Suite Professional - Price: $115.00/month [See full pricing details](/product/26892-Zendesk/#pricing-and-plans) --- ### [Supportbench](/help-desk/supportbench-profile/) - Overall rating: 4.8/5 - Reviews: 131 - Starting price: $32.00/month - Best for: Value for money - Free trial: Available - Free demo: Not available #### Overview The AI-Powered Helpdesk for Modern B2B Teams Supportbench is the most complete helpdesk platform built specifically for B2B support and success teams. Designed for high-touch [Read more](/help-desk/supportbench-profile/) #### Features ##### Best rated features - Inbox Management: 5/5 - Catalog Management: 5/5 - Interaction Tracking: 5/5 - Real-Time Chat: 5/5 ##### Worst rated features - Monitoring: 3/5 - Reporting & Statistics: 4/5 - Activity Tracking: 4/5 [See all features](/help-desk/supportbench-profile/#key-features) #### Pricing ##### Supportbench - Price: $32.00/month - Pricing starting at $32 USD a month per agent all modules included including ticketing, knowledge [See full pricing details](/help-desk/supportbench-profile/#pricing-and-plans) --- ### [Salesforce Service Cloud](/crm/service-cloud-profile/) - Overall rating: 4.5/5 - Reviews: 833 - Starting price: $25.00/month - Best for: Mid-size businesses - Free trial: Available - Free demo: Not available #### Overview Salesforce Service Cloud is a customer service platform designed to support organizations in managing interactions across multiple channels. It provides tools for various service [Read more](/crm/service-cloud-profile/) ##### What users love - Centralized and efficient support - Flexible integration capabilities - Comprehensive sales tracking tools ##### To take in mind - Outdated and complex interface - Steep learning curve for users - Expensive for small businesses #### Features ##### Best rated features - Reminders: 5/5 - Proactive Chat: 5/5 - File Sharing: 5/5 - Job Management: 5/5 ##### Worst rated features - Inspection Management: 2/5 - AI Copilot: 2/5 [See all features](/crm/service-cloud-profile/#key-features) #### Pricing ##### Free Suite - Price: Custom - Pricing available upon request - Upto 2 users ##### Starter Suite - Price: $25.00/month ##### Pro Suite - Price: $100.00/month [See full pricing details](/crm/service-cloud-profile/#pricing-and-plans) --- ### [Missive](/voip/missive-profile/) - Overall rating: 4.9/5 - Reviews: 184 - Starting price: $14.00/month - Best for: Ease of use - Free trial: Available - Free demo: Not available #### Overview Missive is a collaborative email client for teams that share responsibility for the same inboxes: support@, sales@, tenants@, and the client-facing addresses more than one person [Read more](/voip/missive-profile/) #### Features ##### Best rated features - Meeting Management: 5/5 - Document Management: 5/5 - Real-time Consumer-facing Chat: 5/5 - @mentions: 5/5 ##### Worst rated features - Document Storage: 3/5 - Knowledge Base Management: 3/5 - Reporting/Analytics: 3.8/5 - Shared Inboxes: 4/5 [See all features](/voip/missive-profile/#key-features) #### Pricing ##### Starter - Price: $14.00/month - For teams with simple inbox needs. ##### Productive - Price: $24.00/month - For teams with workflow needs. ##### Business - Price: $36.00/month - For teams with advanced needs. [See full pricing details](/voip/missive-profile/#pricing-and-plans) --- ### [ISL Light](/screen-sharing/isl-online-profile/) - Overall rating: 4.7/5 - Reviews: 779 - Starting price: $16.90/month - Best for: Customer support - Free trial: Available - Free demo: Available #### Overview ISL Online is a remote desktop and remote support software designed for IT support teams, help desk technicians, managed service providers (MSPs), and enterprise IT departments. It [Read more](/screen-sharing/isl-online-profile/) ##### What users love - Responsive and knowledgeable assistance - Intuitive and user-friendly interface - Reliable and efficient remote access ##### To take in mind - Limited and cumbersome admin controls - Occasional connection and bandwidth issues - Inconsistent clipboard functionality #### Features ##### Best rated features - Mobile Screen Sharing: 5/5 - Two-Way Audio & Video: 5/5 - Presenter Control Management: 5/5 - Monitoring: 5/5 [See all features](/screen-sharing/isl-online-profile/#key-features) #### Pricing ##### Starter - Price: $16.90/month ##### Standard - Price: $34.90/month ##### Premium - Price: $54.90/month [See full pricing details](/screen-sharing/isl-online-profile/#pricing-and-plans) --- ### [Glassix](/customer-communications-mngt/glassix-profile/) - Overall rating: 5.0/5 - Reviews: 103 - Starting price: $49.00/month - Best for: Features - Free trial: Available - Free demo: Not available #### Overview Glassix's mission is to empower businesses with the potential of Conversational AI and Omnichannel Customer Communication, driving unmatched scalability and [Read more](/customer-communications-mngt/glassix-profile/) #### Features ##### Best rated features - Code-free Development: 5/5 - AI/Machine Learning: 5/5 - Transcripts/Chat History: 5/5 - Reporting/Analytics: 5/5 ##### Worst rated features - Access Controls/Permissions: 4/5 [See all features](/customer-communications-mngt/glassix-profile/#key-features) #### Pricing ##### Starter - Price: $49.00/month ##### Growth - Price: $65.00/month ##### Enterprise - Price: Custom - Pricing available upon request [See full pricing details](/customer-communications-mngt/glassix-profile/#pricing-and-plans) --- ### [Tidio](/live-chat/tidio-chat-profile/) - Overall rating: 4.7/5 - Reviews: 590 - Starting price: $0.00/month - Best for: Value for money - Free trial: Available - Free demo: Not available #### Overview Tidio is a complete customer support software suite combining a help desk, live chat, chatbot automation, and a conversational AI agent. Trusted by over 300,000 businesses across [Read more](/live-chat/tidio-chat-profile/) ##### What users love - Versatile live chat experience - Efficient customer service automation - Broad platform integration options ##### To take in mind - Expensive for small businesses #### Features ##### Best rated features - Customer Surveys: 5/5 - Activity Tracking: 5/5 - Help Desk Management: 5/5 - Interactive Content: 5/5 [See all features](/live-chat/tidio-chat-profile/#key-features) #### Pricing ##### Free - Price: $0.00/month - For solo entrepreneurs. Free forever. No credit card required. ##### Starter - Price: $24.17/month - Ideal for small businesses focused on enhancing customer satisfaction via live chat support. ##### Growth - Price: $49.17/month - Ideal for teams of all sizes prioritizing customer service as their competitive advantage. [See full pricing details](/live-chat/tidio-chat-profile/#pricing-and-plans) --- ### [HelpCrunch](/crm/helpcrunch-profile/) - Overall rating: 4.8/5 - Reviews: 195 - Starting price: $15.00/month - Best for: Features - Free trial: Available - Free demo: Available #### Overview HelpCrunch is a customer communication platform built for web and mobile businesses, including SaaS companies, e-commerce stores, and digital agencies of all sizes. The software is [Read more](/crm/helpcrunch-profile/) #### Features ##### Best rated features - Live Chat: 5/5 - Real-Time Monitoring: 5/5 - Customer Database: 5/5 - Surveys & Feedback: 5/5 ##### Worst rated features - Canned Responses: 3/5 - Third-Party Integrations: 3/5 - Call Center Management: 4/5 - Social Media Integration: 4/5 [See all features](/crm/helpcrunch-profile/#key-features) #### Pricing ##### Basic - Price: $15.00/month - Total pricing depends on the number of team members and emails. ##### Pro - Price: $25.00/month - Total pricing depends on the number of team members and emails. ##### Enterprise - Price: Custom - Pricing available upon request - Contact for pricing details [See full pricing details](/crm/helpcrunch-profile/#pricing-and-plans) --- ### [Yonyx](/crm/yonyx-profile/) - Overall rating: 4.7/5 - Reviews: 259 - Starting price: $25.00/month - Best for: Enterprise businesses - Free trial: Available - Free demo: Not available #### Overview Yonyx is a cloud-based solution designed to help call centers and customer service businesses create and manage interactive guides for technical support, telemarketing, lead [Read more](/crm/yonyx-profile/) #### Features ##### Best rated features - Web-based Deployment: 5/5 - Help Desk Management: 5/5 - Decision Support: 5/5 - WYSIWYG Editor: 5/5 [See all features](/crm/yonyx-profile/#key-features) #### Pricing ##### Professional - Price: $25.00/month - This plan provides all features of Yonyx platform for stand alone use. Integrations, SSO or API [See full pricing details](/crm/yonyx-profile/#pricing-and-plans) --- ### [LiveAgent](/crm/liveagent-profile/) - Overall rating: 4.7/5 - Reviews: 1,788 - Starting price: $15.00 - Best for: Ease of use - Free trial: Available - Free demo: Not available #### Overview Cloud help desk for support teams of any size: an online store with three agents pays $87 per month billed annually on the Team plan to answer email, live chat, WhatsApp, Facebook [Read more](/crm/liveagent-profile/) ##### What users love - Unified and efficient support - Real-time chat and integration - Intuitive and user-friendly design ##### To take in mind - Cumbersome email handling experience - Outdated and cluttered interface design - Limited mobile functionality and usability #### Features ##### Best rated features - Customer Service Analytics: 5/5 - Real-Time Data: 5/5 - Drag & Drop: 5/5 - Transfers/Routing: 5/5 ##### Worst rated features - Audit Trail: 1/5 - Multi-Channel Management: 2/5 - Sentiment Analysis: 3/5 [See all features](/crm/liveagent-profile/#key-features) #### Pricing ##### Starter - Price: $15.00 - $15 agent/month (billed annually) — $19 agent/month (billed monthly) ##### Team - Price: $29.00 - $29 agent/month (billed annually) — $35 agent/month (billed monthly) ##### Business - Price: $49.00 - $49 agent/month (billed annually) — $59 agent/month (billed monthly) [See full pricing details](/crm/liveagent-profile/#pricing-and-plans) --- ### [Supremo Remote Desktop ](/help-desk/supremo-profile/) - Overall rating: 4.7/5 - Reviews: 447 - Starting price: €98.00/year - Best for: Remote Access/Control - Free trial: Available - Free demo: Not available #### Overview Supremo is a remote support solution for Windows, macOS, iOS, and Android that unifies RMM, Help Desk features, and AI-driven Behavioral Threat Detection into a single tool for IT [Read more](/help-desk/supremo-profile/) ##### What users love - Versatile remote assistance features - Affordable pricing and value - Quick and simple installation process ##### To take in mind - Connection reliability and limitations #### Features ##### Best rated features - Activity Dashboard: 5/5 - Reporting & Statistics: 5/5 - Remote Access/Control: 4.7/5 - Unattended Access: 4.6/5 ##### Worst rated features - Reporting/Analytics: 3.9/5 - Chat/Messaging: 4/5 [See all features](/help-desk/supremo-profile/#key-features) #### Pricing ##### Solo - Price: €98.00/year - Quarterly, Annual and Multi-Year licensing options are available. The Annual subscription starts at ##### Business - Price: €178.00/year - Quarterly, Annual and Multi-Year licensing options are available. The Annual subscription starts at ##### Professional - Price: €377.00 - Quarterly, Annual and Multi-Year licensing options are available. The Annual subscription starts at [See full pricing details](/help-desk/supremo-profile/#pricing-and-plans) --- ### [Superchat](/conversational-marketing/superchat-profile/) - Overall rating: 4.8/5 - Reviews: 319 - Starting price: €79.00/month - Best for: On the rise - Free trial: Available - Free demo: Not available #### Overview Superchat gives businesses the tools they need to communicate efficiently with customers. The comprehensive messaging suite provides the tools needed to create a unique customer [Read more](/conversational-marketing/superchat-profile/) #### Features ##### Best rated features - Ticket Management: 5/5 - Negative Feedback Management: 5/5 - Real-Time Updates: 5/5 - Template Management: 5/5 ##### Worst rated features - Customizable Branding: 3/5 [See all features](/conversational-marketing/superchat-profile/#key-features) #### Pricing ##### Basic - Price: €79.00/month - Perfect for small teams that are getting started. 79€ if you commit to a yearly contract. ##### Professional - Price: €129.00/month [See full pricing details](/conversational-marketing/superchat-profile/#pricing-and-plans) ---