All eZee Absolute Reviews
1-25 of 337 Reviews
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Harjit
1 employee
Used less than 12 months
OVERALL RATING:
5
Reviewed May 2021
EZee is actually Easy solution
Aditya
Verified reviewer
Hospitality, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2018
Easy to use, great support
eZee has been a simple and affordable solution that is robust enough to offer the precise results and level of management that we at Zostel need. Interestingly, it also includes a range of other valuable features for financial management tracking, with reports that detail all revenue, expense and tax requirements. It has indeed been instrumental in helping us manage a growing hostel chain! support team has been fantastic consultants !
CONSThe mobile app has a long way to go to become handy. Also, the user experience can be worked upon.
Vendor Response
Hi Aditya, Thank you so much for taking your precious time to write about us. It gives us great pleasure to know how our product has helped you streamline your functions. Our team's always striving hard to provide optimum solutions. And the same goes for the app as well. Stay tuned for more updates to our app, which will help you manage your property on-the-go completely. Keep sharing your feedbacks at cm@ezeetechnosys.com. Regards, Team eZee.
Replied June 2018
Charl
Hospitality, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed May 2022
ASH Technologies
Very good
PROSIncredibly user friendly, able to conduct various daily tasks from one screen. Moving from one application to the other is simple as well as returning to the initial task.
CONSReports need some work in terms of stock standard reports already loaded for guest history and customer relationship management.
Reasons for switching to eZee Absolute
Cost as well as the additional modules offered are also cloud based.
Vendor Response
Hi Charl, Thank you so much for an amazing feedback. We constantly work on enhancing our software for better experience and reporting will surely be considered. However, we would like you to mail your suggestion at cm@ezeetechnosys.com. Regards, Team eZee
Replied May 2022
ankit
Hospitality, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2024
good for what you pay
better then other portals in same rates.
PROScustomer support and product quality. etc
CONSno one care , like i paid for payment gate way integration 11000 till last year no one helped to get it work
Firoz
Verified reviewer
Hospitality, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
1
EASE OF USE
3
VALUE FOR MONEY
1
CUSTOMER SUPPORT
3
FUNCTIONALITY
1
Reviewed February 2022
Horrible, terrible and a system full of mistakes, error , flaw and poor support team.
As a fellow hotelier having worked in the industry for 20 years I would not recommend this terrible PMS/channel manager system to anyone as you will loss money than you can image and your team will be scared to work on it as they do not trust the system at all.
PROSIt is all in one software with PMS, chancel manager, booking engine, guest review platform
CONSThe Ezee PMS system is flawed and the hotel will lose more revenue than it gains using this system. Every time the hotel marks the booking as a paid no-show or cancellation, the PMS will report to the OTAs free of cost. This will result in the hotel losing the virtual cards or credit card details for the no-shows + cancellations. In the last three, we lost almost 2200 in no-shows and cancellations using this flawed system. When the same was reported to the software company and escalated to higher levels, I was informed this is a system enhancement and will need to discuss internally. I am 100 % confident all hotels who have used Ezee absolute so far would have lost a lot of money due to this error in the system. The new version is boring and slow and it takes ages to process check and checks out. My team is very scared to do anything on the system as they fear losing money and we are at a point where we doing everything manually including night audits, posting of payments, and canceling bookings (writing on a book then marking on PMS system. This is how bad the system is. Every now and then you will receive over bookings during sold out days and your team would have to go through the pain of relocating an angry guest as the system made an error and hotel will receive negative reviews and have to pay extra to relocate the guest. It is not easy to move the PMS system overnight and we are waiting for the Ezee management to revert to us.
Reasons for switching to eZee Absolute
I was told this is more advance system , however I was wrong. This is a horrible system full of errors, mistakes and at the end you will end up doing everything manually.
Harsh
Hospitality, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
Excellent customer service and product
Good product excellent customer service
PROSTheir product is good but their customer service is even better. [sensitive content hidden] my relationship manager is excellent and gets things resolved immediately
CONSSetup is quite long and can be complicated
Reasons for switching to eZee Absolute
Customer support was too slow and it was quite expensive
Neha
Hospitality, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2024
Handy and Flexible to use
very much easy to use and many operations are available
CONSNothing to dislike about ezee absolute, every operations are clear
richard
Hospitality, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2024
Ezee absolute
IT is a very good and smooth running software engine and we like .
PROSfeatures are good in ezee absolute we like it
CONSexpenses voucher are good some were can add better
Bilal
Hospitality, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2024
easy and somple way of managing mulitple properties
simple and easy to manage all our property rates, inventories and bookings.
CONSnothing as such as all the things are of importance.
Robin Allen
Hospitality, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2024
Exceptional Customer Support, Comprehensive Hotel Management Solutions!
Yanolja Cloud Solution delivers seamless hotel management, from calendar integration to billing, meeting all our needs as hoteliers. Ms. Yogeshwari from the Yanolja Team provides exceptional support. Highly recommended!
CONSFurther enhancements could be made to the mobile application's user experience. A better user experience on mobile applications might attract even more customer.
kirthan
Hospitality, 11-50 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2024
Best Hotel Management Software
The way the product is design is quite good. The stay view is really very nice.
CONSFrom my side I would like to say Night audit feature must be enhanced.
Ahmed
Hospitality, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
The best software of hotel industry in the world
Ezee software makes our all operations easier which can navigate wherever you are. Professional and experienced dedicated account manager who guides you all the time, we are happy with how he treats all time of our concerns. also, their amazing 24/7 support is there all the time which would solve your issues and concerns.
CONS
Christoff
Hospitality, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2016
Satisfied customer
We started doing business during September 2015 and was looking for a web based Channel Manager and online calendar where I could access and manage reservations any time of the day. eZee Absolute does all of this and more at a very reasonable price. The program is very easy to use, with tutorials available online when one gets stuck. The customer support I received during the take-on phase and thereafter has been absolutely outstanding with the staff responding within hours, many times within minutes, from the time of lodging an inquiry. We've been running live problem-free for just over a year now, totally independently with the odd request for assistance. The only only shortcoming that I could highlight is that there's currently no mobile app available, but believe this will be included in the next upgrade. I can certainly recommend eZee Absolute to any hospitality business; from a small B&B to a large hotel with bars and restaurants.
PROSWeb based Ease of use Calendar view Customer and Travel Agent database
CONSNo mobile app available Not possible to process credit card payments via the Payment Gateway Interfaces with eZee Reservation, OTA's and website can improve so that data changes/updates automatically feed through to all from a single input screen
Vendor Response
Hi Christoff, We laud for sharing your opinions and aim to improve consistency. To address your concerns, we do have eZee Absolute App available on Google Play Store as well as Apple App Store which is the simplest PMS app you will find in the market. And it also supports credit card payments. Additionally, we have interfaces with limited credit card processing and payment gateways. However, if you have any of your preferred ones, we can integrate that with our solutions. Recently, the UI of eZee Absolute has been given a face-lift and our other software are under development in that line. Please write to us here: cm@ezeetechnosys.com, so that we can well assist you on the queries and suggestions. Regards, Team eZee!
Replied December 2016
Jasmitpal
Hospitality, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
best hospitality software
he dashboard and calendar on Cloudbeds were the features that most impressed me. It is simple to get a clear picture of the check-ins, check-outs, and occupancy from these 2 functions. Of course, the calendar also has other useful subfunctions. The integration with a sizable pool of vendors to expand the fundamental HMS and customise it specifically to each hotel's operations is another equally cool feature, in my opinion.
PROS11)It's very simple to use and implement, and I can access it from my phone, allowing me to work from virtually anywhere. For me, the game changer is the customer support, which is always extremely fast and staffed by highly trained individuals.
CONSThe support staff is always available to help us whenever we have a problem. Apart from many other features, I like the few things which are available in front before is now hided after update.
Vendor Response
Hi Jasmitpal, Thanks for the comprehensive feedback. We are glad that you ae satisfied with eZee Absolute. We constantly work in order to make our product more intuitive. Your suggestions would surely help us to deliver future updates. In case you have more suggestion, please write us on cm@ezeetechnosys.com Regards, Team eZee
Replied December 2022
Raja
Hospitality, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2018
This software helped me integrate different parts of my hotel together and the support is for real
Increased online booking better integration and communication between front desk, kitchen and accounts
PROS1. Can post room food bill from Optimus directly into the rooms 2. Reports give great operational and financial snapshots. 3. Auto night audit feature saves time for my front desk staff 4. Mobile app lets me track bookings, upcoming arrivals and departures as well as in house guest folios on the go 5. Accounting software interface enables me to transfer date in a smooth and efficient manner to Tally 6. Customer support is for real, always available 7. OTA bookings are directly posted to the software and are visible
CONS1. You need laser printer to print room invoices so don't try to use dot matrix, which they will advice you as well 2. It took me a while to understand the back end configuration but once you learn it its a great tool to customize the software to your needs so be ready to spend sometime with the configuration part from time to time to make changes when they arise and also help is available 3. Need decent seep internet and all the time to run the software, I switch to a new and better internet service provider after the software was installed but what was good for customer service as well since we provide free WiFi to customers
Vendor Response
Hello Raja, Thank you for your precise review. We are happy that our software has made your work faster and simpler. Regarding the cons that you mentioned, yes, eZee Absolute works the best with laser printers which are widely recognized in the industry. In addition, it's always recommended to use a stable internet connection to make the most of our solutions. In case you're stuck anywhere, our training team and your account manager is always there to help you out. Keep sharing your feedback at cm@ezeetechnosys.com. Regards, Team eZee.
Replied May 2018
Jos
Hospitality, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2018
Ezee Amazing how we could survive without it!
I am still amazed how easy it is to use and how much time we gained with it. Not to mention how much more revenue we generated with it! I am very glad that the easy team keeps developing its product!
PROSWe are a small hotel and use Ezee 2 years now, it is very easy to use and the Distribution system makes it all worth while. It is easy to use for all receptionist. And if you have an issue you just contact the help desk and they will help out right away.
CONSIf there is anything to say, I would like to improve the group module mostly concerning invoicing. To be able to generate just one invoice number for a group would be easier for our administration and the clients or agents.
Vendor Response
Hi Jos, it's great to know that our solutions are exceeding your expectations and beyond. We assure you to continue imparting our best services. Taking our solutions to the next level is a constant effort from our end, wherein your suggestions fit perfectly. Do keep sharing more suggestions at cm@ezeetechnosys.com. Regards, Team eZee
Replied October 2018
Cristina
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2018
Good service, it's quite easy to use and settle
Taking care of the hotel remotely Getting real time information Once it is connected with the channel, it's awesome
PROSWeb Based Software It has very quick customer support The price of the tool to the service you get is great
CONSDifficult to connect to OTA's There are too many windows, you have back office, front office and the OTA channel
Vendor Response
Hi Cristina. Thanks for the rating. We are sorry to hear that you had faced some difficulties in connecting with OTAs. However, it is always the account manager with whom the OTA connection process is discussed and I am sure you must have communicated it. For multiple windows, it is our design which demands for separate Front Office, Back Office and OTA channels window. You can always have a deep discussion with the respective team / account manager to get more insights. Please feel free to reach us on any further suggestions at cm@ezeetechnosys.com and for instant support you can reach us anytime on our 24x7 live support. Thanks.
Replied February 2018
Suraj
Hospitality, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2022
Ezee Absolute Software Review
Overall Good Experience
PROSezee Absolute Chanel manager and PMS is User friendly
CONSPersonally suggest Ezee Absolute improve your PMS Basic Features
Reasons for switching to eZee Absolute
Ezee Absolute and Others Very Technical use
Vendor Response
Hi Suraj, Thanks for the feedback. We are glad to know that you ae having a decent experience with eZee Absolute. However, we promise you to enhance features in future updates. In case you have any suggestion, please mail us at cm@ezeetechnosys.com. Regards, Team eZee.
Replied September 2022
Kapil
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed November 2017
Good Cloud software
You get a good training when you start with. As it a cloud one, it doesnt take long to load or to refresh or change the screens. It can only manage rooms but not banquet. You have to look for workaround. Reporting is good.
CONSNo banquet management. They attend to customer calls but have very beginners assigned from whom you have to communicate couple of times. And then you dont get the best of the solution. GST handling needs to be nurtured.
Vendor Response
Hi Kapil. Thanks for taking time to review us. I am sorry to hear that our customer support team could not delight you even though all our support persons go through a well structured and supervised training. In case you did not get a satisfactory answer from our support team, you can always reach to your dedicated account manager or write to us at cm@eZeetechnosys.com and we will ensure that your concerns are addressed satisfactorily. For managing banquet, you can try our solution POS eZee BurrP!. Its features will help you to manage your banquet efficiently. You can know more about it on www.ezeeburrp.com. And regarding GST handling we request you to write to us with some more details at gstindawebinar@ezeetechnosys.com so that we can work-around. I hope this helps. Thanks and Regards, Team eZee
Replied November 2017
Abhishek
Hospitality, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
eZee Absolute
Using eZee Aboslute helped us to manage hotel bookings, revenue management and keeping track of growth.
PROSIt is user friendly. It has multiple options do perform desired operations. It connects well with other apps.
CONSNot as such. They keep on updating new things for the improvement.
Vendor Response
Hi Abhishek, Thank you so much for your valuable feedback. We are delighted to know that eZee Absolute is taking care of every aspect of your hotel. We assure you to keep offering best service. In case, there is anything to share, feel free to write us at cm@ezeetechnosys.com Regards, Team eZee
Replied December 2022
Anonymous
201-500 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2020
“A value for Money"
I am just astonished how easy to using this software. When i was in rush to giving the best service to our valued guest then its helped me a lot. If no one can used this they cant find out the smoothness of this.
PROSIts lifesaving for front office for any Hotels. Quick check-in, checkout any king of amendment on one click. We need to check all the reports for everyday morning meetings, so this software giving us all the reports like revenue for last night, nest month forecast,actually every-tings. One click solutions.
CONSIf we can use this all networks and if we can use this software in mobile phone then it will be helpful fro me.
Vendor Response
Hi, Thank you for such amazing feedback. We are so happy that eZee Absolute is meeting all your requirements. eZee Absolute also comes along with the mobile application, where you manage a majority of your hotel operations at your fingertips. You can download the app from here: https://play.google.com/store/apps/details?id=com.ezeetechnosys.absolute&hl=en. Meanwhile, if you have any suggestions, please send them to cm@ezeetechnosys. Regards, Team eZee
Replied November 2020
Irakli
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2018
Program have all necessary features for handling daily and future issues of the hotel.
It is easy for use. Very User friendly. Flow of the hotel personal doesn't effects working quality. We have all necessary tools for managing hotel, also reduce costs on commission for OTA-s with help of booking engine of Ezee PMS and it's marketing tools. System is cloud based. Doesn't have system bugs (at list we didn't have troubles with it. Support is very friendly, fast and professionals. We are really glad to have solved one of the main problems concerning PMS software. Thanks to Ezee Absolute.
CONS- Trying to recall problems, or at list what should I have changed in system, but doesn't come any good idea. - Nothing important to be listed.
Vendor Response
Hi Irakli, thank you for this awesome review. We are really glad to hear such appreciation from you. We're sure that you'll find our solutions much more beneficial with time. Regards, Team eZee.
Replied June 2018
Iqbal
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2018
The team eZee has been excellent right from when they introduced us to the product to account manage
The best thing I like about this software is the 24x7 support. You can buy the best software available in the market but if you don't get the service on time (when you need it) the software is of no use. With eZee, I know that I am in safe hands as I get service round the clock (even after regular working hours).
CONSI miss the fluidity of the software when it runs on my local machine. Just because now everything runs on the internet, I sometimes feel that the speed is slow. May be sometimes it is my end or sometimes the provider. But overall its a good experience.
Vendor Response
Hello Iqbal, Thank you so much for praising our team's enthuthiasm and our product. We assure you to continue to provide our best quality services from our end. We are continually working to optimize our solutions and improve your experience. Write to us on cm@ezeetechnosys.com to share your suggestions. Regards, Team eZee.
Replied May 2018
Henri
Hospitality, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2020
Great customer service all the way from India. Not even in my own country LOL.
Great!
PROSI like the ease of use, great customer support when needed. Also the broadness of products and modules that can all be integrated and they work great together.
CONSI think the interface is a bit blend. Some color would make the interface more attractive.
Reason for choosing eZee Absolute
Already mentioned above.
Reasons for switching to eZee Absolute
Lack of customer service
Vendor Response
Hi Henri, Thank you for taking out time to give your feedback. We are happy that eZee Absolute is meeting all your requirements. We are constantly working on making our software as user-friendly as possible. We request you to please send your suggestions at: cm@ezeetechnosys. Your suggestions are heart fully welcomed. Till then, keep spreading the word around. Regards, Team eZee
Replied November 2020
ursula
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2017
the experience with eAbsolute is quite positive, it helps to manage the reservations very easily.
you can change and modify the reservations very easy. even the feature to hold a reservation with the remember email is quite good
CONSthe software needs quite good internet connection and in galapagos most of the time the internet is bad. so the software is very slow and you have to restart the system quite often
Vendor Response
Hi Ursula. Thanks for the positive response, we are glad that you found our system easy and helpful. Regarding the cons, it's a cloud-based system and a stable internet connection is one of its prerequisites. If this is happening frequently and there is no good internet service provider at your location then you can consider switching to eZee FrontDesk - An on-premise PMS system that does not needs an internet connection to operate but it may incur hardware expenses. You can discuss the same with your dedicated account manager or you can write to us anytime at cm@ezeetechnosys.com. Best Regards, Team eZee.
Replied December 2017