YourPorter saves so much time and it just works.

Automated Messaging is killer. Truly flexible in so many ways. For the price this is the only app where you can sms guests and your team.

Improved website templates and booking widget would seal the deal

I’m just watching the price increase every month

Automations seemed helpful. Easy to use

Limited personal booking site features. Was looking to add an inviting direct booking site

I have been a ProHost on Guesty for Hosts (formerly known as YourPorter) for many years now and only after testing/comparing nearly every short term rental software on the market in excruciating depth. At that time back in 2019, this was truly the premier option for managing a handful of short term rental properties quickly, efficiently, and from any device. The Porter team felt small, but development was rapid and support responsive. Most/all of that changed with the acquisition and rebranding into Guesty for Hosts. Customer support responses are canned, generic, and generally careless. Significant bugs, including major ones that mess up pricing when used with industry standard smart pricing tools, break availability windows when toggling between options, and mandate force-quitting the iOS mobile app on every relaunch are persistent and unresolved months after being reported. While I still love the idea of mobile-first channel manager with the features and flexibility that Guesty for Hosts offers, the growing list of major bugs that cause me hours of troubleshooting and self-solving are growing old and I am beginning to start looking/testing other channel management tools that work more consistently and reliably, without costing an arm and a leg.

Automated messaging includes several features beyond the industry standard dynamic tags from customer reservations like if/then messaging criteria that can be used to create advanced guest upsells based on whether or not there are guests checking in before/after others, whether a guest has completed the integrated check-in form, and how many other reservation variables such as min/max guests, min/max stays, and days to check-in. Additionally, the mobile-first UX of the product makes managing on smartphone (almost) as easy as managing on desktop, with most/all features available on the go, even if things like messaging templates are largely unusable given tiny text entry fields and dated web-frame based UI. Lastly, integrated direct booking capability provides additional revenue opportunities for hosts with chops to register their own domain name and promote their own booking capabilities to avoid the 20-30% platform tax.

Ever since the Guesty acquisition customer support has gone off the rails: support inquiries are generally responses with canned/generic responses, new features are nonexistent, and longstanding bugs in the software (like the one that can't unblock availability in your calendar if/when you change the availability window) will cost hosts who use the product real dollars. Additionally, the dated mobile interface, while undoubtedly innovative back in its day used a dated, cross-platform technology that's largely just embedding sliding webpage frames inside of a local mobile app. This has led to the need for me to force-quit the iOS map nearly *every single time it's launched* in order to even view/access the calendar on an iPhone.

My overall experience is good. I do like the system, it could be a bit more user friendly in some areas.

I like the calendar feature and the feature to view property specifics. It is easy to use and user friendly. The process to set up agents in the system is extremely easy as well. I Love the fact that we are able to load the links to all property specifics from the actual Guesty system.

The payment process is a bit all over the place. You are able to add credit cards and sometimes it is hard to find out which button will actually process the payment in real time. Sometimes we have to enter the information and let the system manually take it.

Overall very positive - good set of features that work well and take the effort out of listing a house(s) on multiple rental channels. The feature set compares well with others in the market and *if* the Airbnb ranking booster works (I'm not sure it does yet, but here's hoping!) then it's worth going for YP over anything else out there just for that.

Love the automated message function which I use for automated booking, check-in and check out messages. I has saved me a lot of time and works brilliantly! I like being able to sync prices from Airbnb to Booking.com (with a % markup to account for higher Booking.com fees). The rating booster and auto-snooze seem like good ideas, but unfortunately I haven't seen any improvements in my ranking since I started to use.

The timeline only seems to pull in a few entries at a time before needing to make another network request to load some more - this results in repeatedly seeing the little YourPorter icon when scrolling through timeline. The UI is also bit clunky/not very intuitive to use.

It is a good software that will save me lots of time and headaches from double bookings and logging into to multiple OTA's. It is great to be able to do things from one place.

The messaging and calendar integration have been huge for us to have one place to get everything done.

Customer service and on-boarding has been difficult. Having a FAQ sheet to learn how to use the software versus a person or videos to see how its done.

Intuitive interface, good value for money, only charges per listing and allows you to list each on multiple sites (AirBnB, VRBO), income reports are easy and convenient

Glitches often when trying to change nightly rate from app, doesn't sync with AirBnB instantaneously, doesn't offer as much flexibility of when it can send automated messages, doesn't sync reservation changes with AirBnB.

Very good experience! I made the right pick.

Channel management features. I have booked on AirBNB, VRBO, Booking and my Website and it keeps everything organized.

Some new features on Booking.com makes me have to go to both websites. The service is defintely focused on AirBNB of all the different websites that it supports.

It’s nice to use. It’s pretty convenient. Lots of features.

Some stuff are confusing like linking up different solutions

Overall experience has been fantastic!! love the platform

I love that everything is consolidated into a few pages. Everything you need is either in the Calendar, Messaging, or Menu screens

I'd like to see better text integration. I'd also like more control over custom charges (ex: pet policy)

It allowed me to combine my previous use of multiple apps.

The user interface should be a bit more inviting and user-friendly.

Above Average

It was quick to setup. I liked the free trial.

It’s terrible for cleaning schedules and cleaning calendar. Can’t integrate with QBO, costing me more in book keeping charges.

It's been a great experience overall from set up to daily use.

This software is easy to use and set up. Also, the communication with customer service is amazing. The software has everything I need!

There is nothing that I don't like so far

Overall, I'm enjoying it. There is a learning curve for setting up the automation and figuring out what works for our process. That is the hardest part.

I like the interface and the ease of use. It's user-friendly and everything is laid out for you to follow the steps.

They don't have a signature option for short term rental agreements would be the only thing missing from this software.

Definitely not a good experience. Overall, we decided to go with another software after giving them chances. Customer service is slow to answer, and there are just way too many glitches with calendars and double bookings. We have posted on host support sites and have the same thing for many owners.

The ease of set up and easy to maneuver on the site and app

They are one of the most unreliable, inconsistent and unprofessional companies we have dealt with in this business. It takes days for customer service to answer you if you’re having a problem, and most of the time, it’s a big answer, and requires you to go back-and-forth, which adds more time. The sync feature for calendars and integrations is horrible. we have had consistent double bookings because of glitches on their end. This is a dealbreaker for us.

POOR. Poor customer service and poor engineering to resolve bugs. The company is focused on rolling out new products instead of fixing what customers have ALREADY paid for and are not receiving!!!

If the bugs would be resolved it would be fine. Why are you rolling out new features like Guesty Capital if you can't even get your basic services right???

Bugs and disconnecting features. Pricelabs disconnects and their customer service won't get back to you for days/weeks. There are issues with their automated messaging not sending and with the lock codes not being created.

Making changes to listing to improve search rank and conversions is difficult without knowing where you rank, Your Porter App solved this with amazing weekly search reports.

Understanding where your property shows up in Airbnb search ranking is critical, even more important is what you do about it. Your Porter App provides weekly performance reports that allow you to monitor your Airbnb search ranking within a comparable competition set (ie: number of bedrooms, bathrooms, beds, etc) Managing your Airbnb search rank goes a long way toward improving your conversion rates and increasing yield, Your Porter App is an essential tool in your STR (Short Term Rental) toolbox providing results you can measure.

Aside from the apprehension of relinquishing direct control of the listing on Airbnb, activating went smoothly but I didn’t like the fact that I no longer can rely on Airbnb’s Market Trends and Smart Pricing for guidance on pricing strategy.

REAL TIME UPDATION OF RATES AND SYNCHRONISING OF CALENDERS ACCROSS THE BOOKING SITES WHICH NOT ONLY HELP SAVING TIME, BUT ALSO HELPS IN AVOIDING DOUBLE BOOKINGS. AND OFFCOURSE HAVING MY OWN WEBSITE TO MARKET MY APARTMENT RENTALS MAKES ME FEEL I AM IN TOTAL CONTROL.

IT IS VERY USER FRIENDLY IN TERMS OF INSTALLING IT AND IMPLEMENTING IT. THEIR SUPPORT SERVICE IS QUITE HELPFULL AND PROVIDED THE REPLIES AND SOLUTIONS TO ANY QUERIES AND ISSUES WHICH MAY ARISE AT THE TIME OF IMPLEMENTATION. IT IS VERY COST EFFECTIVE AND HELPS YOU CUT DOWN TIME WHICH YOU WOULD HAVE LOST DUE TO UPDATING RATES AND AND LENGHT OF STAYS ON DIFFERENT SITES SUCH AS BOOKING.COM, HOMEAWAY. SYCHRONISING OF THE CALENDERS ACCROSS THE BOOKING SITES IS A GREAT TOOL WHICH IT HAS AND HELPS TO A GREAT EXTENT TO AVOID DOUBLE BOOKING. I NOW HAVE MY OWN WEBSITE WHICH I HAVE BUILT THRU THIS APP, WHICH WILL HELP ME IN MARKETING MY APARTMENT RENTAL. THE PAYMENT SYSTEM THRU STRIPE ACCOUNT ENSURES THAT I CAN RECEIVE PAYMENT FOR APARTMENT RENTALS ONLINE. ONLINE PAYMENT FOR MY BOOKING.COM APARTMENT RESERVATIONS CAN NOW BE PROCESSED THRU THE PAYMENT SYSTEM ON THIS APP BESIDES THE PAYMENTS FOR BOOKINGS ON MY WEBSITE CAN BE RECEIVED THRU THIS PAYMENT SYSTEM ON THIS APP. AND ONCE AGAIN IT IS A WIN WIN PROPOSITION FOR YOUR RENTAL. I WOULD HIGHLY RECOMMEND IT TO ANY ONE RUNNING A PROPERTY RENTAL BUSINESS

THE APP COULD HAVE A FEATURE WHERE IT IS ABLE TO HELP THE USERS/OWNER'S WEBSITE (CREATED THRU THE APP) TO BE PUSHED TO THE END USERS WHO ARE SEARCHING FOR APARTMENT RENTALS ON SEARCH ENGINES. THIS COULD HELP DRIVE SALES THRU THE OWNER'S WEBSITE CREATED ON THE APP.

easy to set up, works right away. In the end it's a lot of time saved

manage all properties in the same places, regardless of the platform (airbnb or booking).Send automatic messages that we personalize.

These are minor remarksthe iphone app is a bit slow to load.editing messages (on iphone) is not very practical (the window is too small)The WhatsApp, SMS part does not always work well

I had trouble with syncing the calendars with VRBO and AirBnb. I had to reach out to customer support twice, but they helped me get it resolved.

It automates the process. I like the automated messaging too.

I thought I had calendars synchronized from different channels but I had a double booking. I reached out to support and they helped me correct the problem. Then I had another double booking. I reached out again and they gave me different instructions. That time it corrected the problem.

So far it's met my immediate business needs with the message automation and channel manager.

The message automation is great. It's professional and saves a lot of time. Having the channel manager allows my listings to stay the same across platforms. So far I've been satisfied with the product.

Although the email support has been responsive so far I wish there was live chat support. I would also like to integrate a personal booking site to the platform.

Makes managing our vacation rental on multiple platforms easy and allows us to utilize our own direct booking website.

The app and the website can both be glitchy at times. Nothing is so bad that it limits being able to use the platform entirely, but it will sometimes require a reset of the app or refreshing of the page.

Having all of our rental platforms in one place, with one shared calendar is so helpful. We've never had a double booking, and the messaging with guests is simple. Sharing calendar information with booking sites, TurnoverBnB, and PriceLabs has been fantastic. Making the direct booking site and linking my Stripe account was quick, easy, and will save us a lot of money on booking fees. A great resource that saves me time and money.

Guesty for Hosts can be a little slow to open or sync sometimes. It takes several minutes for a reservation from AirBnb or VRBO to show up on Guesty, and for a reservation to show up on TurnoverBnB. The unified messaging inbox is helpful, but is also a bit slow. I also don't like that you need to update to Guesty for Pros to fully integrate with other sites like StayFi.

I have been using Guesty for Hosts for over a year now and it has been a great experience! The system is very user friendly and customer service is exceptional! It does everything I need from automatic templates/messages, lock integration, and syncing calendar between different platforms.

Integration with Airbnb and VRBO is very easy. What I like most about Guesty for Hosts is the synchronization to one calendar and the automatic messaging which saves me a lot of time.

One feature that can be improved in the syncing between VRBO and Guesty for Hosts. It takes around 5-15 minutes to sync to Guesty for Hosts and block out the day on Airbnb.