--- title: "Hostfully Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Hostfully. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Hostfully is a good fit for you!" source_url: "https://www.softwareadvice.com/hotel-management/hostfully-property-management-platform-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Vacation Rental Software](https://www.softwareadvice.com/vacation-rental/) / [Hostfully](https://www.softwareadvice.com/hotel-management/hostfully-property-management-platform-profile/) / Hostfully Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/hotel-management/hostfully-property-management-platform-profile/) Reviews [Alternatives](https://www.softwareadvice.com/hotel-management/hostfully-property-management-platform-profile/alternatives/) # Hostfully User Reviews ## Reviews summary - Overall rating: 4.2/5 - Total reviews: 236 ### Secondary ratings - Ease of use: 4.1/5 - Customer support: 4.3/5 - Value for money: 4.2/5 - Functionality: 4.0/5 ### Rating distribution - 5 stars: 134 reviews (57%) - 4 stars: 61 reviews (26%) - 3 stars: 19 reviews (8%) - 2 stars: 9 reviews (4%) - 1 star: 13 reviews (6%) ### Most mentioned pros - Automated messaging, other app integration like ABB, VRBO, Pricelabs, Turno, etc, & direct booking are great. - Robust features, a lot of integrations (some are even free with using Hostfully, like Turno, so I'm already saving on my monthly costs since enrolling), and customizable detailed owners reports that can automatically generate. - They are continually upgrading the platform and after looking through other companies, the platform is user friendly and they are helpful through the whole process. If you have more than 5 properties, the subscription is a great value! ### Most mentioned cons - It’s the first one I went with bc I didn’t know any better & now it’s so hard to switch & so much hassle, that they’re basically holding me hostage at this point. - At times, messages load slow at times. - It does not work very well for mid-term rentals - it was very complicated to use and caused quite a few problems. ## Hostfully customer reviews Showing reviews 1-25 of 236 (page 1). ### FRB Rentals wouldn't be what it is today without Hostfully. The PMP that keeps on giving! - Overall rating: 5/5 - Reviewer: Rich D. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The Hostfully platform and especially the team have been a pleasure to work with. They are VERY responsive to anything the FRB Rentals team throws at them, be it a question, suggestion for improvement or a bug. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Love the one place to rule them all approach. The ability to create all our FRB Rentals listings in once place, manage pricing and bookings and push it out to direct bookings as well as the OTAs (Airbnb, VRBO, etc.) is so central to a successful Short Term Rentals business. Hostfully, like any software app, isn't perfect, BUT their support and development teams take feedback and fix issues and implement new features requested by the user base. I personally have had many new features I've suggested implemented. #### Cons At FRB Rentals, we use automated templates to the extreme. Initially there is a learning curve to setting up the more advance automation using templates and trigger. Highly suggest you write it all down and map out how you want timing to happen on a booking through review, then implement it and test one step at a time. The formatting on communications should be tested with each OTA to ensure it looks good to the guest receiving it. #### Reasons for choosing Hostfully For the investment of time and money, paired with the proven feature sets and references I talked to, Hostfully came out on top for what FRB Rentals needed in a platform. #### Vendor response Thank you, Rich, for such an incredible and thoughtful review. Hearing that FRB Rentals “wouldn’t be what it is today without Hostfully” truly means a great deal to our team. We’re thrilled that the platform’s centralized approach, automation capabilities, and integrations have become such an important part of your business operations and growth. We especially appreciate your recognition of our support and development teams, and it’s fantastic to hear that your feedback and feature suggestions have helped shape the platform over time. Customers like you play a huge role in helping Hostfully continue to evolve, and we’re grateful to be part of your journey. The Hostfully Team Replied May 2026 --- ### Practical & User-Friendly - Overall rating: 4/5 - Reviewer: Alexa S. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience with Hostfully has been positive. The support team has been always responsive and helpful. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The platform is user-friendly and intuitive. Great customer service with people who also speaks Spanish. #### Cons The initial setup can be a bit overwhelming. I found myself needing to read through multiple guides and documentation to fully understand how to configure everything. #### Reasons for choosing Hostfully The follow-up and customer service after my initial contact with Hostfully were outstanding, responsive, supportive, and genuinely helpful. Beyond that, the platform struck a great balance between functionality, pricing, and user experience, making it a smart choice for managing my short-term rentals efficiently. #### Reasons for switching to Hostfully Hostfully offers more standout features. #### Vendor response Thank you, Alexa, for the thoughtful review. We’re so glad to hear that you’ve found the platform intuitive and user-friendly, and that our responsive support team, including our Spanish-speaking team members, has helped make your experience a positive one. We understand that the initial setup can feel overwhelming at times, especially when configuring everything for the first time, and we’re continually working to make onboarding and documentation even clearer and easier to navigate. We truly appreciate your trust in Hostfully and are excited to support your continued growth. The Hostfully Team Replied May 2026 --- ### Easy to maneuver thru the site - Overall rating: 5/5 - Reviewer: Caroline M. - Verified reviewer: Yes - Industry: Hospitality - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: July 2019 - Review source details: This review was submitted organically. No incentive was offered Monthly statements are easy to produce. Entry of new properties is easy #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros straight forward good for the smaller company of 15+ properties good friendly support quick response #### Cons sometimes there are glitches just like every software product. --- ### Get it if you're looking to grow your business! - Overall rating: 5/5 - Reviewer: Kelsey J. - Verified reviewer: Yes - Industry: Real Estate - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: January 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Awesome. Great team to onboard with and open office hours to answer questions between scheduled meetings with a dedicated specialist. There are so many great educational help articles and videos to learn the platform. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Robust features, a lot of integrations (some are even free with using Hostfully, like Turno, so I'm already saving on my monthly costs since enrolling), and customizable detailed owners reports that can automatically generate. Hostfully takes user feedback seriously and makes updates for a better experience when possible. There have been a few new features already since I started using the platform 6 months ago. #### Cons Cancelling or altering scheduled messages: I currently can't use the Hostfully phone app inbox to alter a scheduled message. It's inconvenient to sign onto the browser on my phone, find the tabs to navigate, then cancel a scheduled message. After cancelling, I then go to messages inbox to select the template and manually send it. The only option to send a template via the inbox is immediately. I can't alter a scheduled message to edit the time it sends or content, like the Airbnb platform scheduled messages (sometimes the templates end up being not applicable to that stay, so I miss being able to easily change a check out time or code without cancelling the whole message first). Since Hostfully is good about updating the platform, I could see them fixing this in the future! #### Reasons for choosing Hostfully The value, integrations, free integrations, and reports #### Vendor response Thank you, Kelsey, for the amazing review and recommendation. We’re thrilled to hear that Hostfully’s integrations, automation tools, and customizable owner reports are helping support your growth while also saving you time and money. It’s especially rewarding to know that our onboarding team, office hours, and educational resources have made your experience a positive one. We also appreciate your thoughtful feedback around scheduled messaging in the mobile app, insights like yours play a big role in helping us continue improving the platform. The Hostfully Team Replied May 2026 --- ### Continues to get better - Overall rating: 5/5 - Reviewer: Jason R. - Verified reviewer: Yes - Industry: Real Estate - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: January 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great customer service and constant communication and advice. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It has so many integrations and they continue to add more and more. #### Cons The set up, but that is going to be difficult on any platform. #### Reasons for choosing Hostfully It seemed like it had more tools and support than the others. #### Vendor response Thank you, Jason, for the great feedback. We’re glad to hear that the growing number of integrations and continued platform improvements are making a positive impact for your business. We also appreciate your understanding when it comes to setup, and we’re happy to know that our customer service, communication, and support have helped make the experience a strong one overall. The Hostfully Team Replied May 2026 --- ### Review of Hostfully - Overall rating: 5/5 - Reviewer: Kaitlyn H. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I did enjoy it for the time I used it, especially for the price, it was hard to beat! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Hostfully is great to manage leads for short term rental tenants and management short term stays - it can coordinate with many other platforms and integrations and is very versatile. #### Cons It does not work very well for mid-term rentals - it was very complicated to use and caused quite a few problems. #### Reasons for switching to Hostfully Pricing was better, I thought it would offer a more promising product than Hostaway but it did not #### Vendor response Thank you, Kaitlyn, for sharing your honest feedback and experience with Hostfully. We’re glad to hear that the platform’s versatility, integrations, and pricing brought value to your short term rental operations. We also appreciate your candid comments regarding mid-term rental workflows, and we understand how important it is for the platform to support different rental models smoothly and reliably. Feedback like yours helps us continue improving and evolving the experience for all property managers. The Hostfully Team Replied May 2026 --- ### Free at last - Overall rating: 5/5 - Reviewer: Huyen L. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I would recommend Hostfully for anyone who is looking for long term goals to build brand awareness, be more engaged with how to get recognized and of course helping your company look more personal to guests rather than just an operated system. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Well, I appreciate most from Hostfully is there everything is personally customized by me. Of course it took a year to understand how to work the system and how I could make changes, but it was surely rewarding to understand how to arrange things without contacting support #### Cons I think I am not a fan of the phone app however as long as I use the desktop version on my phone, things are dandy #### Reasons for choosing Hostfully YouTubing and Kara, my personal assistant #### Reasons for switching to Hostfully More properties, automation, customizable, many channel and hosting options with easy functional reports #### Vendor response Thanks for your thoughtful review, Huyen ! We're thrilled to hear that you appreciate the personal customization in Hostfully. It's fantastic that you took the time to understand the system, and we're glad it has been rewarding for you. Your feedback on the phone app is noted, and we'll continue to enhance the mobile experience. We appreciate your trust in Hostfully and are here to support your property management journey. Thanks for choosing us! Replied November 2023 --- ### Not what it used to be - Overall rating: 2/5 - Reviewer: Sandeep S. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2023 - Review source details: This review was submitted organically. No incentive was offered We have been using Hostfully for a over a year. Overnight they changed the calender view and now it is very difficult to navigate and see dates. If you have more than 25 properties then you will definitely be lost, the mobile browser does not even load more than 25 properties. Have raised this issue and talked to management on a video call and they accepted the problems and said they will do something about it, now they just ignore all emails.Don't take the annual plan, there are too many issues and nobody there to listen, and if you ask for your money back you will only get silence. Here are some more issues:- Direct booking confirmation number are very long over 20 characters which makes no sense.- Booking.com API is outdated, new amenities on extranet will not be sycned. Have complained about this but nothing being done.- App is very limited - Customer support says 24/7, but they can take upto 3 hours to reply also.- The product is getting worse and they are increasing prices.- Most of the times when you have an issue you will be given an article to solve the problem, they will not do anything for you, same with setup.- If you have an issue and the rep does not have the solution, the simple solution they have is to say that "higher tier are working on it" no matter how many times you follow up that is the response and their way out of not doing anything.- If you use VRBO then you must use USD currency for all your properties. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Fast to set up if you have previous experience and user friendly #### Cons Buggy calender, no proper reservation numbers, poor customer support #### Reasons for choosing Hostfully Features and old calendar view #### Reasons for switching to Hostfully More rooted towards hotel rather than vacation homes. #### Vendor response Thank you for sharing your experience with Hostfully, Sandeep. We're sorry to hear about the issues you've encountered and we appreciate your feedback as it helps us to improve our services. We apologize for any inconvenience caused and we're committed to addressing your concerns. If you have any further feedback or suggestions, please don't hesitate to reach out to us so we can assist you further. Thank you for choosing Hostfully. Replied March 2023 --- ### Critical Feature Missing - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros Hostfully does have some good features.. #### Cons Hostfully is missing a KEY FEATURE that is pivotal to operating a short-term rental business in an efficient manner! The missing feature is their integration with VRBO. While Hostfully allows you to set up "automated messages" to guests who book through Airbnb, they lack the integration to do the same on VRBO. This is something that they won't tell you during the training sessions, so please take this as your warning!! After I signed up for Hostfully, I learned about this lack of integration and immediately canceled and am now using Guesty which not only has integration to message your guests automatically from their platform, but they also have many many more features as well! If you're serious about growing your short-term rental business, I highly recommend using software that can support you (not Hostfully)! #### Reasons for choosing Hostfully I chose Hostfully because I thought they had almost identical features to Guestsy, but at a lower price. I was wrong. Hostfully is missing key features and integrations, like not being able to send automated messages to VRBO guests through Hostfully. #### Vendor response Hi Bailey, Thank you for trying Hostfully. First, I want to apologize for the miscommunication on how our automated messaging works since it works for all channels including Vrbo. I believe the limitation you are referring to is the lack of a Vrbo messaging API. This prevents you from receiving messages in Hostfully sent from the Vrbo guest portal. You can still automate emails to your Vrbo guests and when they respond, correspond with them via email directly from the Hostfully inbox. The lack of a Vrbo messaging API comes from Vrbo themselves. We are patiently waiting for Vrbo to add this to their official API. We are proud to have reached the exclusive "Preferred Partner" status for Vrbo, and because of that, we only integrate through their official API. We do not scrape data/emails in an unofficial way, where a simple change in HTML code could break the "integration". In the meantime, the workflow mentioned above works well for our customers. Replied December 2021 --- ### Game Changer - Overall rating: 5/5 - Reviewer: Tony H. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Hostfully allows us to manage our bookings in the office, at home or whilst running around the resort. 10/10🎉🙏. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We have been using Hostfully for 5 years now and love how it keeps improving. Their integrations and channel management are excellent and easy to configure. Tech support is fantastic. We have approximately 30 properties and our team all have the mobile app, making responses to guests easy and efficient even when running around on the resort. #### Cons There is nothing that I do not like about Hostfully. Not once have we considered changing our Protery Management Software. #### Vendor response Thank you, Tony, for this incredible review and for being part of the Hostfully family for over five years. We're so glad to hear that our platform continues to evolve in ways that support your business and team, especially with tools like mobile access, channel management, and integrations that keep everything running smoothly across your 30 properties. It's also wonderful to know our tech support team has been a reliable resource along the way. We’re honored to be your property management solution of choice and look forward to continuing to support your success. - The Hostfully Team Replied October 2025 --- ### This software has completely revolutionised my vacation rental business! - Overall rating: 5/5 - Reviewer: Emma M. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2021 - Review source details: This review was submitted organically. No incentive was offered From the first sales call to the daily use of the platform my experience with Hostfully has been nothing but positive. These guys are awesome! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros With very little time to spend getting familiar with the software and setting up all my properties, I loved how user friendly the Hostfully platform is. The UI was intuitive and totally logical to the needs of a short term rental owner with 20+ properties. The set up time was minimal compared with other products I'd used and the customer service & training were amazing. Their live chat help line is truly best in market. Anything Ive ever needed help with has been resolved within the hour with sensible, easy to follow instructions, charm and humour - you can really tell these guys are also short term rental hosts. #### Cons The accounting & bookkeeping side of the platform needs some improvement. All the info is there but pushing out reports at the end of the month requires too much manual reconfiguration. I dont use accounting software because my business isnt large enough to warrant the cost and I think the Hostfully platform could easily export the data I need in an easy to use format. Id rather a one stop platform than 5 different software programs integrating with each other - too many work arounds and too much opportunity for there to be a breakdown in the chain of info. #### Reasons for choosing Hostfully The user friendly interface and integrations suited my business and my personal style more so than other platforms. The customer service and warm friendly approach of everyone Ive interacted with at Hostfully ultimately won me over - we are in the people business and people really matter! #### Reasons for switching to Hostfully I found the Zeevou platform UX incredibly frustrating, time consuming and difficult to use. --- ### Top Rated for many reasons. Great company culture and leadership - Overall rating: 5/5 - Reviewer: Sarah N. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Not only, Game-changing for operations and increased revenue , but also peace of mind knowing team members have better access to operationsto help make them successful in their various support roles. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros customer service and help articles. triggers and templates with sms featurecleaning jobs, owner blocks #### Cons increasing costssome integrated tools do not provide the same level of customer support that hostfully does. Owner blocks could be included in repots along with "costs" in spreadsheet, Owner block trigger a cleaning job #### Reasons for choosing Hostfully Keystone Award [sensitive content hidden] white paper and assessment for my needs. #### Vendor response Thank you so much for taking the time to write such a positive review, Sarah. We're thrilled to hear that you appreciate our company culture, leadership, customer service, and help articles. We're also glad to hear that you find our triggers and templates with SMS feature useful, and that they have been game-changing for your operations and increased your revenue. We're constantly striving to improve our service, so we appreciate your feedback on the owner blocks and integrated tools. We'll take your comments into consideration as we continue to develop and enhance our platform. Thank you for choosing Hostfully! :) Replied March 2023 --- ### A must if you plan to grow! - Overall rating: 5/5 - Reviewer: Jennifer J. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I think Hostfully still has some kinks to work out, but I’m glad we are growing with them. I would recommend them. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros We have been able to organize all of our properties and all of our platforms into one single hub, which has simplified our work. #### Cons I wish the app was better and you could do more from it and wish there was a phone # to call for help. #### Reasons for choosing Hostfully They were quite a bit more affordable. The process for onboarding was simple. #### Vendor response Hello Jennifer, Thank you for your review! We're thrilled to hear that Hostfully has helped you organize all of your properties and platforms into one hub, simplifying your work. We appreciate your feedback about the app and the desire for a phone number for support. We understand the importance of these features and are working on improvements. It's great to know that you're growing with us and would recommend Hostfully. We're committed to ironing out any kinks and continuing to enhance our platform. Thank you for choosing Hostfully for its affordability and simple onboarding process. Your feedback is invaluable as we strive to improve our services. Replied July 2024 --- ### Hostfully - Overall rating: 5/5 - Reviewer: Austin P. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Hostfully has lots of great features at a fairly affordable price compared to other softwares. The onboarding was excellent and the customer service may be the best part about it. The enhanced reporting is what made me switch to Hostfully, it has saved me tons of time on the back end billing home owners. #### Cons The calendar function could be better. This is the most used piece of the software for me and I wish it more functional with changing and seeing pricing for each property. The enhanced reporting is what made me switch #### Reasons for choosing Hostfully The pricing was better for me in a seasonal market than guesty or hostaway. The customer service and onboarding seemed better at Hostfully. Hostfully being centered in the USA was a large selling factor as I knew it would make the onboarding and continued support easier. #### Reasons for switching to Hostfully After they were bought out the customer service was terrible and unresponsive. Plus the reporting was unusable. #### Vendor response We're incredibly happy you loved the onboarding as well as the customer support team. It's awesome to hear the enhanced reporting feature is a time saver for you! We are upgrading the calendar and we hope you would love it! Thank you for choosing us, Austin! Replied September 2022 --- ### Hostfully is getting better - Overall rating: 4/5 - Reviewer: Doug C. - Verified reviewer: Yes - Industry: Real Estate - Company size: Self-Employed - Product usage: Used weekly for less than 2 years - Reviewed: April 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Channel management and communications integration across all channels. #### Cons Some of the cumbersome channel integrations and updates are not clearly communicated specifically when Hometogo went away! #### Reasons for choosing Hostfully Interface seemed more clear and overall marketing material made me interested. YouTube reviewers had positive remarks and seem to fit my needs. #### Vendor response Hello Doug, Thank you for your review! We're glad to hear that you appreciate our channel management and communications integration across all channels. We acknowledge your feedback about the cumbersome channel integrations and the need for clearer communication, especially regarding changes like Hometogo. We'll work on improving this aspect. Thank you for choosing Hostfully based on our interface, marketing material, and positive YouTube reviews. Your feedback is valuable as we continue to enhance our platform to better fit your needs. Replied July 2024 --- ### Very comprehensive and interactive Property Management Platform - Overall rating: 4/5 - Reviewer: Ruth C. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The ability to integrate seamlessly with the most popular booking platforms. Its bulk edit feature is a tremendous time saver. #### Cons I do wish that Hostfully will introduce a multi currency function for converting payments. #### Reasons for switching to Hostfully Ability to connect Hostfully’s API to our chosen payment processor on our direct booking site. #### Vendor response Thank you for your positive review, Ruth! We greatly appreciate your feedback. We understand your desire for a multi-currency function, and we are actively working on expanding our features to meet our customers' needs. Your suggestion regarding converting payments in different currencies has been duly noted, and we will consider it for future updates. We are thrilled that our platform's ability to seamlessly integrate with popular booking platforms and the time-saving bulk edit feature have been beneficial to you. Moreover, we are glad to hear that the ability to connect our API with your chosen payment processor on your direct booking site was a compelling reason for switching to Hostfully. Thank you again for your valuable input and for choosing us! Replied May 2023 --- ### Excellent platform to increase your revenue and simplify management - Overall rating: 5/5 - Reviewer: Rodrigo O. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. This is a great platform to centralize the management of all your listings across different channels and increase your revenue. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Customer support is excellent. They quickly answer related to how to use the platform. You can schedule meetings for support. #### Cons Their reports need to be expanded to deal with multi-unit properties. Some features could be buggy, but they usually fix them. #### Vendor response Thank you, Rodrigo, for such a thoughtful and detailed review. We're thrilled to know that Hostfully is helping you simplify property management and increase revenue across your listings. It's great to hear our customer support team has been responsive and that features like meeting scheduling have added value. We also truly appreciate your constructive feedback on reporting for multi-unit properties, and we're always working to refine the platform to better serve professional managers like you. - The Hostfully Team Replied October 2025 --- ### Treehouse Rental using Hostfully Platform - Overall rating: 4/5 - Reviewer: Brian C. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The overall experience has been good. Hostfully offers what I feel is a comprehensive platform for what our business requires. The customer service team has been fantastic. The integrations are really helpful, notably the short term rental insurance and remote lock options. Super helpful! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The integration capability and the Guidebooks. The Hostfully platform is comprehensive and offers everything we need to run our rental business. We have not used the channel manager for airbnb and others yet, but that will be a key driver for growth. #### Cons The new calendar experience and job creation. Like seeing the big picture for reservations, and a linear calendar does not allow that. The job creation software only allows a few jobs to be created at a time.Lastly, adding new features and the voting system is less than ideal. #### Reasons for choosing Hostfully Seemed to be the most comprehensive, but especially liked the Guidebooks, that was the difference maker and integrated the Market and ability to sell extra items in the checkout and within guidebook link. #### Vendor response Hi Brian, Thank you for taking the time to leave such an amazing review and sharing your positive experience with our platform integration capabilities and Guidebooks. We truly appreciate your feedback regarding the calendar experience, job creation software, and voting system, and we will keep them in mind as we continue to improve our platform. We are glad to hear that you find our customer service team fantastic, and that you consider that our platform offers everything you need to run your rental business! Thank you for choosing Hostfully Replied May 2023 --- ### Our business runs on Hostfully - Overall rating: 5/5 - Reviewer: Will T. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We have collaborated closely with Hostfully on projects big and small. Their team is helpful, knowledgeable, and friendly. We would recommend them to anyone who needs a top-tier property management software. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Hostfully’s suite of features and integrations make our business possible, and sets us apart from local competitors. Hostfully is critical to the success of our enterprise. #### Cons In some ways, Hostfully may try to do *too* much. The attempt to implement a CRM feature set feels clunky — I’d recommend focusing on the stronger elements of their business as this is not it. #### Vendor response Thank you so much for the awesome review, Will! We're thrilled to know Hostfully is a key player in the success of your business! We value your feedback and are honored for our partnership. We look forward to growing with you! Replied September 2022 --- ### Love hate relationship - Overall rating: 4/5 - Reviewer: Nancy V. - Verified reviewer: Yes - Industry: Real Estate - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: September 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The biggest help has been having the cleaners being notified each time a booking occurs. It has been a lengthy process to convert to Hostfully. Onboarding was not as good as I had hoped. I still don't know how to use much of the website. Your chat support is excellent. I am very disappointed that I have more work to do with VRBO because we use Hostfully. I have thought of discontinuing because it has made it so much more difficult. I haven't because I like Pricelabs being able to change my pricing daily. I had hoped using a channel manager would make my work easier and simpler. That has not been the case. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I can see all the bookings on one calendar. They send messages to my cleaners as soon as a booking is made. One change that goes to all platforms. I can plug in Pricelabs to change my pricing. Support is great. Quick chat responses, answers my questions and solves the problems. #### Cons No app is a real problem. Please get it running soon. Hard to read pages of website, the muted grey and other muted colors are hard to read. Type font is way too small to read on a phone. Calendar can be confusing. Hard to add jobs, everything is too small and sensitive, so I end up on the wrong date, etc. Seem to have to go to different locations on website to get something done. There should be an automatic assignment, when it is just me handling everything. Sometimes I need to do something but can't, then I remember I have to assign it to me before I can manage the thing I need. Since having a channel manager it is a lot more work for me, because VRBO will not collect funds nor report and pay occupancy tax. Inquiries cannot be handled through Hostfully, only bookings. Onboarding was lengthy, difficult, incomplete, poor scheduling and cancellations. We have had some glitches where it wasn't sending out the information correctly. I still need more explanations of all the bells and whistles, but onboarding is over, so is my training. #### Vendor response Thank you for taking the time to provide your feedback, Nancy. We're glad to hear that you appreciate our features, such as the ability to see all bookings on one calendar, send messages to cleaners, and change pricing with Pricing processors. We're also happy to hear that our support team has been responsive and helpful and we appreciate your feedback on the website's readability. Please note we already release our Mobile App! We'll continue to work on improving our platform to better meet your needs. Once again, we appreciate your feedback and thank you for choosing Hostfully :) Replied March 2023 --- ### needs major work - Overall rating: 3/5 - Reviewer: Sean D. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. many clunky elements of the software. Frankly, I think it needs a major cosmetic overall to make it more user friendly. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Good software, but needs a ton of work, especially in the Trigger management as well as accounting side of the house. The software is just "clunky" and not user-friendly in many areas which is unfortunate. #### Cons The communication with guests and missing very obvious features, such as quick access to see who is currently being hosted and the ability to manage easily. Also there is no ability to charge a customer directly on the platform; we need to go through Stripe to do "add on" services #### Vendor response Thank you for sharing your feedback. We appreciate your insights into areas that need improvement. We're actively working on enhancing the trigger management, accounting, and overall user-friendliness of the platform. Your comments on guest communication features and the ability to manage easily are noted, and we'll take them into consideration for future updates. We understand the importance of direct charging for add-on services, you can modify the lead and send them a payment link directly through the platform, or connect your Marketplace so guests can buy your services! Your feedback is valuable, and we're committed to making Hostfully a better experience for you. Thank you for your support. Replied November 2023 --- ### Hostfully PMS review for medium sized business - Overall rating: 4/5 - Reviewer: Sarah L. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Mostly one-stop-shop platform Integrations and hoping more to come Ease of use, quick to learn & onboarding #### Cons Financials & statements Stakeholder reporting is clumsy More APIs with other OTAs Analytics can be hit & miss, not easy to extract/report, no filtering Integrations with other apps like calendrly, active campaign, acuity etc. #### Vendor response Hello Sarah, Thank you for your detailed review! We're glad to hear that you find Hostfully a mostly one-stop-shop platform with ease of use, quick learning, and onboarding. We appreciate your constructive feedback on financials and statements, stakeholder reporting, the need for more APIs with other OTAs, and improvements in analytics and integrations with other apps like Calendly, Active Campaign, and Acuity. Your insights are valuable as we continue to enhance our platform. Thank you for choosing Hostfully and sharing your experience! Replied July 2024 --- ### Almost perfect - Overall rating: 4/5 - Reviewer: Renee T. - Verified reviewer: Yes - Industry: Hospitality - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: October 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros I like how I can organize my listings and maintain my bookings in an easy to view dashboard. Plus, I like all the channel managers and options for that. #### Cons The site loads very slowly, and there are a lot of glitches that need to be repaired. Plus. Customer service is slow to respond. #### Vendor response Thank you for sharing your feedback, Renee. We're pleased to hear that you appreciate the ease of organizing listings and managing bookings on our platform, as well as our channel management options. We understand your concerns about the site's slow loading, glitches, and the response time of our customer service. Your feedback is invaluable in helping us improve and provide a more seamless experience. Thank you for choosing Hostfully, and we look forward to making your experience even better. Replied November 2023 --- ### Great Channel Manger - Overall rating: 4/5 - Reviewer: Tarek N. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is easy to set up and hold it to work. It has a lot to offer, that we don't use - great costumer service #### Cons Errors take from time to time too long to fix it. The change from a picture is always like total new. You can't update or replace a picture #### Vendor response Hello Tarek, Thank you for your review! We're glad to hear that you find our channel manager easy to set up and appreciate the customer service. We understand the frustration with the time it takes to fix errors and the process of updating or replacing pictures. Your feedback is valuable, and we'll work on improving these aspects. Thank you for choosing Hostfully and sharing your experience! Replied July 2024 --- ### A Helpful, Inclusive Tool - Overall rating: 5/5 - Reviewer: Lincoln E. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The best thing about Hostfully is how helpful and responsive the Customer Service is. Anytime I have a question, I know I can reach out for help and find incredibly helpful responses that will not only help me with the immediate issue but will also help me learn what to do in the future. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Hostfully allows both myself and the other members of the team to see a full picture of each of our properties — the calendar, booked visits, requested bookings, messages, and so much more. #### Cons There are some things that are not as intuitive as they could be. Sometimes it is not clear where information is being pulled from, or there are multiple spots to enter the same information. When that information is updated, it can be hard to remember every spot that has the same information. #### Vendor response Thanks for your positive review, Lincoln! We're delighted to hear that Hostfully provides a helpful, inclusive view of your properties for you and your team. We appreciate your feedback on intuitiveness and information consistency; we're actively working on enhancements to make the platform even more user-friendly. Your insights are valuable, and we're committed to continual improvement. Thanks for choosing Hostfully! Replied November 2023 ## More reviews [Next reviews](https://www.softwareadvice.com/hotel-management/hostfully-property-management-platform-profile/reviews/?page=2) --- Hostfully Reviews, Pros and Cons - 2026 Software Advice