--- title: "Time and Attendance Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Time and Attendance. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Time and Attendance is a good fit for you!" source_url: "https://www.softwareadvice.com/hr/advanced-time-and-attendance-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Time Tracking Software](https://www.softwareadvice.com/project-management/time-tracking-comparison/) / [Time and Attendance](https://www.softwareadvice.com/hr/advanced-time-and-attendance-profile/) / Time and Attendance Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/hr/advanced-time-and-attendance-profile/) Reviews [Alternatives](https://www.softwareadvice.com/hr/advanced-time-and-attendance-profile/alternatives/) # Time and Attendance User Reviews ## Reviews summary - Overall rating: 4.3/5 - Total reviews: 61 ### Secondary ratings - Ease of use: 4.2/5 - Customer support: 4.3/5 - Value for money: 3.6/5 - Functionality: 3.9/5 ### Rating distribution - 5 stars: 32 reviews (52%) - 4 stars: 22 reviews (36%) - 3 stars: 3 reviews (5%) - 2 stars: 3 reviews (5%) - 1 star: 1 reviews (2%) ## Time and Attendance customer reviews Showing reviews 1-25 of 61 (page 1). ### SO FAR I LOVE IT - Overall rating: 4/5 - Reviewer: Ella B. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: October 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Things could be redone to my organization needs - Reports could be planned perfectly #### Cons However A few UK highlights can't be changed or excluded. Framework can be extremely unbending and rigid. Some major reporting features are excessively mind boggling for most clients, making it impossible to make and keep up. --- ### Time and Attendance - Overall rating: 4/5 - Reviewer: Fiona B. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The online system is easy to navigate and as an admin user it is good how you can set parameters for other users, such as managers and supervisor. Making it a great system for HR but also for wider use for managing and tracking hours, absences etc. #### Cons Report writing can be difficult, however the support team are excellent in being able to answer queries so you are able to write reports to then gather the data you need from the system. #### Reasons for choosing Time and Attendance Staffology had a similar cost however we did not feel the product was as good as Time and Attendance. SAP could do alot, however the price was very high and we could not justify that spend as a business. Time and Attendance gave us a good product and the right price. #### Vendor response Thanks for your feedback! We're glad you're finding Time & Attendance easy to navigate and having such a positive experience. As for the reports - customers with access to our Data Platform can adopt Power BI using the integration available. Our experience is that customers find using the Data Platform with PowerBI helpful when report building. Increased reporting functionality is on the roadmap as part of our drive towards the Intelligent Experience. Replied October 2026 --- ### Good functionality but poor customer service - Overall rating: 3/5 - Reviewer: john g. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2019 - Review source details: This review was submitted organically. No incentive was offered The implementation was good and the engineers were very knowledgeable. Initial account management was good. Helpdesk was poor, but improved briefly while [SENSITIVE CONTENT HIDDEN]was in post. A massive problem occurred with the version 8 upgrade in March 2018, which has affected our overall perception of Mitrefinch. The issue was due to Mitrefinch not acknowledging the bespoke elements of our system. The latest patch upgrade suffered from the exact same issue! This, compounded by the poor helpdesk service leaves us often exacerbated. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros Ability to deal with open finish times and multiple shift patterns. Calculations allows for bespoke business logic without development. Web TMS is good. Has reduced payroll queries. Email encrypted payslips. #### Cons Helpdesk service is generally poor - we can provide details on request. General feeling is that the helpdesk has little knowledge nor confidence to take on the problem and resolve it. System flexibility can be its downfall in that its complex for new users to pick up. Account management has been flaky. We've had three account managers plus sight of a (very good) customer services manager. The latter, [SENSITIVE CONTENT HIDDEN] , filled us with some confidence that service would improve - we had a direct line to her and her helpdesk. Since her departure, the work she started seems to have stopped and service has gone back to as before. Recent upgrades have failed due to insufficient / missing documentation from Mitrefinch. The latest upgrade required us to failback, resulting in lost time. Paid for training was insufficient and not compensated. --- ### We've had TMS for 6 years now, I find it very easy to use - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Accounting - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2018 - Review source details: This review was submitted organically. No incentive was offered We switched to TMS from another Time and Attendance software that was made solely for Public Safety and did not suit our needs, it was very cumbersome and hard to figure out. TMS was much easier to use and manage. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros We are still on version 7 and have not upgrade to version 8. The software is easy to use, fast, easily customizable, quick to learn, and can integrate with other payroll software #### Cons Sometimes support can be slow, it's gotten better than it used to be. Reporting can be slow as well when done on all employees, we have about 750. --- ### ALWAYS great customer support! - Overall rating: 4/5 - Reviewer: Kaysey M. - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros I love the ease of using this product. It is so intuitive but I especially love the great customer support I get when I cannot figure something out. I normally send an email and within an hour or so I get a response or call from their team. On almost every occasion, I've received support from Larry Walsh from the Mitrefinch team. He has always been readily available to assist and is always a pleasure to talk to over the phone! 5 STARS! #### Cons I wish there was additional functionality in the custom reports as we've had trouble at times pulling the information we need. We have always found a work around but it would be nice if reports had additional capabilities or options. For example, when I am looking to pull the remaining balance of vacation for a specific time range. This could not be done. The work around was having to pull it on the specific date. However if we were looking for a specific range from the past this could not be done. --- ### Mitrefinch TIME & ATTENDANCE Review - Overall rating: 4/5 - Reviewer: Martyn P. - Verified reviewer: Yes - Industry: Airlines/ Aviation - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2019 - Review source details: This review was submitted organically. No incentive was offered Overall the system is fit for purpose; certainly for the limited features we currently employ at our facility. This MAY change as we move forward. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The facility of a Web interface for end users to interact with, removing the need to install client software to the general populous #### Cons Complexity of the underlying DB seems overly complex - certainly for the level of use we currently use. Documentation on the reporting tools is difficult to find/understand --- ### TMS - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Food Production - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros The software functionality is 'good' not great. the basic package is missing some key features which are optional add on's at each stage. #### Cons Project management for recent deployments, farcical at best. Changes have happened at Mitrefinch over the previous months and years and certainly not for the better from our experience. We will not be adding further sites and looking to replace on live sites. --- ### Hamilton Police, Ontario, Canada: Experience with Mitrefinch TMS - Overall rating: 4.5/5 - Reviewer: Rick A. - Industry: Public Policy - Product usage: Used unspecified for more than 2 years - Reviewed: July 2016 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4.5/5 - Value for money: 5/5 - Customer support: 4.5/5 - Functionality: 4/5 #### Pros Hamilton Police Service was looking for a product that encompassed Manager and Employee web self-service for scheduling and tracking attendance. The product also had to interact with our payroll (Oracle/PeopleSoft) and other necessary applications. Mitrefinch was chosen for its features and price point. This product was able to handle over 100 shift schedule rotations to accommodate our departments. Support has greatly improved in the last year as extra staff was added to the Canadian market. They have always been there in a timely fashion for the few urgent issues we have faced. The software runs in a standard Microsoft environment. No special software was required. All clients use Internet Explorer browser to access the application. #### Cons Documentation of the software is too many releases behind. The report writer is very capable but lacks features expected in today's reporting tools. However, it has never crashed and is very reliable. --- ### Mitrefinch Review - Overall rating: 5/5 - Reviewer: Raif J. - Verified reviewer: Yes - Industry: Food Production - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Browser portal is very user friendly. Flexible and customisable. #### Cons The Windows software is visual outdated and showing its age, although the majority of the functionality has been or is being ported over to the web based interface. --- ### Mitrefinch - Overall rating: 5/5 - Reviewer: Barry C. - Verified reviewer: Yes - Industry: Food Production - Company size: 201-500 employees - Product usage: Used weekly for more than 2 years - Reviewed: April 2019 - Review source details: This review was submitted organically. No incentive was offered We have had a positive experience using Mitrefinch software. Where issues do arise we have found their support to be very helpful. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros We use Mitrefinch Access Control, Time and Attendance and HR modules across three business locations. The software & access control hardware have proven to be very reliable over many years of use. Staff generally access the system via the web portal which provides an intuitive interface. #### Cons We have no real issues to report under the "cons" section. The software does what we need it to do. --- ### Software Support - Overall rating: 4.5/5 - Reviewer: Marianne R. - Industry: Electrical/ Electronic Manufacturing - Product usage: Used unspecified for more than 2 years - Reviewed: May 2016 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Ease of use and very knowledgeable support staff. Very quick to reply to inquiries or concerns. #### Cons Server can be a bit slow sometimes. not much other than that though. --- ### T&T Supermarket - Overall rating: 4/5 - Reviewer: tom Y. - Industry: Retail - Product usage: Used unspecified for less than 12 months - Reviewed: May 2016 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3.5/5 - Customer support: 5/5 - Functionality: 3.5/5 #### Pros The user interface was pretty intuitive, so it's relatively easy to learn. The support is very good, with Larry Walsh being able to answer most of my inquiries. The instances where he could not, he would look for help from others and get back to me in a timely fashion. #### Cons There are some idiosyncracies that are kind of odd. There's no training material that actually describes process flows and how data flows from one area to another. --- ### Mitrefinch Review - Overall rating: 4/5 - Reviewer: Andriana D. - Industry: Retail - Product usage: Used unspecified for less than 12 months - Reviewed: June 2016 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Customer support: 4.5/5 - Functionality: 3.5/5 #### Pros Support is quick to respond any time there is an issue or if I need help generating a report. #### Cons A lot of manual work and adjustments, instead of being more automatic through formulas, etc. Don't fully trust the system and always have to set reminders to check that entitlements stayed the same from when I changed them. --- ### TMS review - Overall rating: 4/5 - Reviewer: Winnie S. - Industry: Electrical/ Electronic Manufacturing - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2016 - Review source details: This review was submitted organically. No incentive was offered The overall performance of this product met out expectation #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It provide accuracy time keeping and project costing. Time saving by uploading labour hours to payroll system without double manual handling on timesheets. #### Cons Initial set up cost is high --- ### Helpful & friendly staff, easy to navigate about - Overall rating: 5/5 - Reviewer: Patty T. - Product usage: Used unspecified for unspecified - Reviewed: January 2016 - Review source details: This review was submitted organically. No incentive was offered I use the product on a frequent basis. We went from approximately 40 staff to 200. Growth with the product was not an issue and getting around the system is fairly easy. If we wanted additional information to track, the staff was most helpful to add what we need in an timely manner. I email their support with any questions, most are minor but handled quickly, so I'm never held up on what I'm trying to do. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 --- ### I have been very pleased with the software and support. - Overall rating: 5/5 - Reviewer: Carol C. - Product usage: Used unspecified for unspecified - Reviewed: January 2016 - Review source details: This review was submitted organically. No incentive was offered The software does exactly what we needed to track and report absences, performance reviews, and store HR documents. Tech support has been awesome with their help when needed to customize reports, to set up automatic notifications (eReminders), and/or to answer any questions. We were completely manual prior to using this software and it has totally streamlined our HR process. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 --- ### Don't choose a hosted HR solution until you see Advance Systems. - Overall rating: 4/5 - Reviewer: Tim C. - Product usage: Used unspecified for unspecified - Reviewed: February 2016 - Review source details: This review was submitted organically. No incentive was offered I have used this solution for time keeping (desktop and mobile), employee data and status management, labor costing and leave administration. Advance Systems' solution is easy to use; the support is excellent and very responsive! I gave specific system requirements for labor costing and reporting; they nailed them all. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 --- ### MitreFinch - Overall rating: 4/5 - Reviewer: Anthony C. - Industry: Logistics and Supply Chain - Company size: 201-500 employees - Product usage: Used weekly for less than 6 months - Reviewed: December 2016 - Review source details: This review was submitted organically. No incentive was offered From the outset dealing with MitreFinch has been easy and responses extremely prompt. Their staff are extremely knowledgeable and friendly. No issues is too small or difficult. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Ease of use, easy to install on WAN / LAN environment, knowledge of staff, friendly #### Cons Would be nice if the client (admin) install was also in the browser --- ### ok - Overall rating: 1/5 - Reviewer: krista r. - Industry: Medical Practice - Company size: 51-200 employees - Product usage: Used weekly for less than 6 months - Reviewed: March 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros this product is very user friendly. easy to access and navigate around in. product is very well thought out. #### Cons Could not create reports that are needed. not able to manipulate like we would like and not easy to share with fellow colleagues --- ### Fabulous product/ service - Mitrefinch is the way to go - Overall rating: 5/5 - Reviewer: John S. - Product usage: Used unspecified for unspecified - Reviewed: July 2014 - Review source details: This review was submitted organically. No incentive was offered So many helpful functions #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 --- ### Not Great for TMS software - Overall rating: 2/5 - Reviewer: Melissa H. - Industry: Retail - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I would not recommend this product. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Functionality: 2/5 #### Pros We use Mitrefinsh Time Management Software. It gets the job done through biometric clocks where all employees punch in. #### Cons The reporting features are terrible. If I need to run a report for myself in HR I always need assistance about which report to run and how to exactly do it. It is very confusing and the system has a hard time calculating hours worked for a certain time period. --- ### Very flexible, capable of handling complicated reports, scheduling and accrual rules. - Overall rating: 5/5 - Reviewer: Renya W. - Industry: Education Management - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2018 - Review source details: This review was submitted organically. No incentive was offered Improved record keeping, and savings from devoting fewer manpower hours to time and attendance #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the calc features that let experienced users customize the software for their organization. I also like the fast response of the support team. #### Cons I became the Time and Attendance administrator after it had already been selected and partially setup. I found it challenging to learn how to use all the features of the software - a fully documented users guide for administrators listing all settings and codes in WINTMS would be extremely helpful. --- ### Advance Sytems TMS - Too bad I couldn't give it 6 Stars! - Overall rating: 5/5 - Reviewer: Michael R. - Product usage: Used unspecified for unspecified - Reviewed: January 2016 - Review source details: This review was submitted organically. No incentive was offered We've now been TMS users for more than a year. We happily renewed our Support Policy just recently, at a very reasonable price. Although we've only had to call Advance one or two times, their response has been phenomenal. Just a few weeks ago, I noticed that calls weren't being updated in TMS. I nearly panicked. I had thought that we had lost a number of days of data. One call to Advance and they were logged into our system and in a matter of less than an hour, data was restored and the system was operational. When I first decided on TMS, about 18 months ago, I was wary that the 'real' costs were going to far in excess of what we were quoted. I thought that we'd be charged for additional seats even though the total numbers we needed stayed constant, just the users changed. However, the only additional charges were when we increased the total number of actual users. And that is a ONE time payment. In addition, Advance put us in touch with a remote call service that was just as upfront as they are. We selected a plan back in the beginning and haven't had to upgrade and/or improve it since. During the selection process I evaluated calling plans that were literally 10X more expensive, each month! There hasn't been an aspect of our implementation that wasn't handled professionally and on time. We even moved to newer servers over the past year and that went so smoothly, we hardly noticed. Advance Systems has been a world class choice for us. Price, performance and support, a 6 star rating doesn't do it justice. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 --- ### Mitrefinch review - Overall rating: 2/5 - Reviewer: Philip B. - Verified reviewer: Yes - Industry: Food Production - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2019 - Review source details: This review was submitted organically. No incentive was offered Regularly having to chase the Sales team for quotes. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 2/5 #### Pros Door control, site monitor , site planner #### Cons Grouping of doors is not flexible enough --- ### TMS - Overall rating: 3/5 - Reviewer: Laura E. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Versitility and quite simple to use and understand #### Cons Very slow - May just be the version we work from, as is quite old ## More reviews [Next reviews](https://www.softwareadvice.com/hr/advanced-time-and-attendance-profile/reviews/?page=2) --- Time and Attendance Reviews, Pros and Cons - 2026 Software Advice