All Built Reviews
1-25 of 608 Reviews
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Haley
Verified reviewer
Transportation/Trucking/Railroad, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2019
It's exactly what we needed!
As the administrator for PTO and Payroll, this software has really made my life easier. It's so easy to track everyone's PTO - and to have multiple policies! We had to grandfather a few employees on the older PTO plan when the company moved to accrual, and it was extremely easy to do so. The employees are able to visually see when they've taken off in the past, in case they couldn't remember. All in all, very happy!
PROSI liked that the software itself was very easy to learn for the administrator and user side. There are several reporting functionalities as well. If there was anything I had a question about, or if there was anything additionally needed from the software, the support team was always very willing to help accomplish those tasks!
CONSIt only recorded in half hour increments. I've had a few employees inquire about 15 minute increments, but this isn't a huge problem.
Vendor Response
Thanks so much, Haley, for sharing your feedback about using Built for Teams. We've loved having you and your company as our customers all this time! We're very happy to hear that Built for Teams is working so well for you!
Replied April 2019
Paige
Media Production, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2024
Solid Platform for Employee Time Management
A very positive one. Everyone at Built for Teams is incredibly kind, quick to respond to requests and the platform is well-suited to our needs.
PROSStraightforward and intuitive way for our employees to track their time, which is especially needed in our creative environment.
CONSInability to customize our work weeks to begin on Fridays, which would align with our payroll processing. We offered to pay for this customization but are unable to get this change made.
Vendor Response
Paige, thank you so much for leaving us a review! I'm so glad you've had such a positive experience with Built! We will continue to follow up with our product team about the viability of customizing timesheets to fit your work week, however, if we can help you find a better solution in the meantime, please don't hesitate to reach out to us at support@builtapp.com.
Replied March 2024
KATHY
Insurance, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
5
FUNCTIONALITY
3
Reviewed December 2019
review
Easy to use, just a couple of simple clicks of the mouse
CONScan't edit time in or out, making it necessary to call administrator. Some days, work hours begin before or end after hours, when BUILT is not accessible
Vendor Response
Kathy, thank you so much for offering feedback in your review! We are happy to hear you find the system easy to use. In reference to editing time in/out, Built for Teams allows each company to customize settings so they can determine if they want to allow employees to have the ability to edit timeclock entries on not. Since Built for Teams is web-based, you can actually access it at anytime from anywhere. We appreciate you as a customer and thank you for your review!
Replied January 2020
Laura
Design, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed February 2024
Easy to use!
Overall, we love Built for Teams, it's easy for everyone to use whether they are employees or managers.
PROSWe love Built For Teams, it helps us track our team's personal information and salaries. We are easily able to share payroll stubs and track PTO with setup alerts for all applicable managers.
CONSWe have unlimited PTO but still need people to submit for requests when taking off. We have not quite figured out how to have unlimited PTO without just updating the numbers constantly.
Vendor Response
Hi Laura! Thanks so much for taking the time to leave us a review! We are so glad you've enjoyed Built so much. I would like to point out that we do have an Unlimited PTO policy type that may be much more beneficial for you in automatically tracking the number of hours taken. This can be submitted without the need for manager approval if desired. If you would like additional information on setting this up for your organization, please reach out to us at support@builtapp.com. Thanks!
Replied March 2024
Patricia
Verified reviewer
Staffing and Recruiting, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
Great features, easy to use, and great customer service
Overall it's been a great experience! Easy to use, easy to roll out, easy to set up logins, and, when we've ever needed help we've received quick responses from support. [sensitvie content hidden] is someone who has helped in the past and she was great!
PROSThe PTO Tracking feature. Employee directory. Org chart function
CONSI can't think of anything that I don't like.
Vendor Response
Patricia, thank you so much for your feedback! We are so glad that your experience with Built has been a great one. Please don't hesitate to reach out to support@builtapp.com if you have any questions or need additional assistance.
Replied February 2024
Rebecca
Investment Management, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
Community Capital Management
Overall I'm very happy and enjoy having this product.
PROSBuilt for Teams is very user friendly and organized.
CONSThe Built for Teams calendar sometimes causes issues when syncing with Microsoft Outlook.
Vendor Response
Rebecca, thank you so much for your feedback! I am so glad your experience with Built has been such a positive one overall. Please let us know if there are any questions that you have about how to better manage the calendar sync with Outlook. You can reach us at support@builtapp.com.
Replied May 2024
Karen
Alternative Medicine, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
Easy To Use And Track Time Off
It does not take an IT degree to add employees, maintain, or approve time off. The reminders are great with on-click approvals. My employees find it very easy to request time off.
PROSSetting up new employees is very easy. Adjustments to accruals, adding time off, and reviewing available hours is not complicated but still comprehensive.
CONSThe dropdowns could use a bit of a rewrite.
Vendor Response
Hi, Karen! Thank you so much for leaving us a review! I'm so glad the system has been comprehensive but has maintained easy use for your employees! I'd love to better understand the rewrite suggestions that you have for rewrites on our dropdown menus. Could you reach out to support@builtapp.com? Any additional feedback on how to improve our customers' experience is much appreciated.
Replied March 2024
India
Construction, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed March 2024
Built for team review
Pretty simple process to keep up with PTO
PROSThe ease of keeping up with PTO for each team member
CONSNo real cons...I'm not sure we are fully utilizing the system, but we are happy with it as is currently being used.
Reason for choosing Built
The cost & ease of use was the primary reason we opted for this system/product.
Vendor Response
India, thank you so much for taking the time to share your feedback! I am so glad you are happy with the system and it has been easy to use for you and your organization. If any additional needs do arise, please don't hesitate to reach out to us at support@builtapp.com
Replied March 2024
Loni
Automotive, 51-200 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
Large factor
Everyone that has access can see and check
CONSNone that im aware of at this time .. maybe sharing the time off company wide
Vendor Response
Hi Loni! Thank you so much for taking the time to leave us a review. I'm so glad you enjoy the fact that everyone in your company has easy access to Built. There are also options to limit what everyone can see inside Built so that not everyone can see the time off being taken company-wide. If you would like to learn more about how to implement these restrictions, please reach out to us at support@builtapp.com. Thanks!
Replied March 2024
Blake
Marketing and Advertising, 2-10 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
Good fit for our web agency
The PTO portion has worked really well for our company. Before, one of our programmers had built our own internal system, it had bugs, became outdated and no longer helpful. Then, we were introduced to Built for Teams and it's worked great for years. If we've ever had an issue, the customer service has been quick to respond and help us resolve our question or situation.
CONSIt probably has some features we don't utilize.
Reason for choosing Built
It was recommended by a friend who was also happy
Vendor Response
Blake, thank you so much for taking the time to leave us a review! I'm so happy that you've had a great experience with both our product and our customer service. Please don't hesitate to reach out to support@builtapp.com if you need anything!
Replied April 2024
Scott
Industrial Automation, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
FUNCTIONALITY
4
Reviewed December 2019
Easy Managing of Employee Vacations and Time Off.
As a small business it is challenging when people are out of the office. Before BFT we utilized Outlook to manage vacations and other out of office items. The problems was that anyone could edit the calendar so we had no idea if the time off was approved by management or not. We also had no easy way to track the total time off an employee was taking. With BFT all employees must make requests to management. Management can view the amount of time they already took off and decide to approve or deny the request. This ensures that employees do not take more time off then they are allowed.
PROSWhen an employee requests time off for various reasons they can easily send a request using the BFT application on their desktop. The request shows up in my inbox and I can approve or deny with one click. Before I approve it however the request shows any already approved vacation conflicts. The online calendar syncs with Outlook so I can see at a glance upcoming vacations. I also like that you can add additional categories other than Vacation. This gives the employee options on how to use their allotted time.
CONSAt the moment I have not found any issues with the software.
Vendor Response
Thank you so much for the detailed review Scott! Built for Teams is a solution for organizations of all sizes and we are so glad your smaller business has found a solution to managing time off and office coverage using Built for Teams! We value your business and thank you for being a Built for Teams customer for over 2 years now!
Replied December 2019
Dan
Marketing and Advertising, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2020
Great tool for startups keeping track of important HR info
The customer service is great and the overall value of the software is fantastic.
PROSExcellent management of time off requests Calendar is wonderful for shared items Perfect place to store key HR info on each TM Recruiting system is good and getting better
CONSSome of the interfaces still need some tweaks. Nothing major, but some catching up. The flow of the system could be better. Again, not major, but could use upgrading.
Reasons for switching to Built
A better, more fully featured system.
Vendor Response
Dan, thank you so much for your detailed review! So glad to hear the shared calendar is so beneficial and yes, our recruiting feature is getting better and better! We love hearing from our customers and your feedback helps us in our continued improvements! Thanks for being a Built for Teams customer!
Replied February 2020
TANESHA
Real Estate, 11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2020
Finally the Right Product!
This was one of my best business purchases. It is cost effective and gets the job done. I love that the users can monitor their own account and it cuts down on calls and manually tracking.
PROSSet it and forget it! The setup was easy, there in no ongoing maintenance, and you just add employees as you go. The available policies are customizable and the administrator can edit as needed. The approval process for PTO is very user friendly. The weekly reminders are very helpful!
CONSSometimes, I forget to send the initial set-up email to the employee after adding the new hire to the system. This should be automatic. The directory, org chart and people should be intertwined for ease of use; the sections sort of do the same function. When approving time off requests, it allows approve or deny, but sometimes I need space to send feedback.
Reason for choosing Built
This product was the best fit for our small business needs because of cost, automatic calculations, and maintenance requirements.
Vendor Response
Tanesha, your review is so great! We love to hear that you value Built for Teams enough to consider it one of your best business purchases and offers a more effective solution to so many of your daily tasks. As for automating the setup email invitation, many customers like to create employee accounts and assign documents and create schedules etc all before inviting them to the system to ensure they aren't granted access until their profile is complete. This is just one example of why that process is not automatic, but there is a user login report you can pull to help you determine who has or has not been invited as well as if they have logged in or not. If you want to leave feedback on a time off request, you'll need to log into Built for Teams to approve/deny rather than using your email to approve/deny. Then you can leave feedback or comments on the request. We appreciate your time in leaving us such a great review and we truly value you as a customer! Thank you again!
Replied February 2020
Kolja
Information Technology and Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
FUNCTIONALITY
4
Reviewed October 2023
Easy to Deploy, Maintain, and Use
We use Built for Teams to track employee time, including sick time and holidays (paid time off).
PROSIt's very intuitive to use and it can be offered to employees without training.
CONSThe user interface could use an upgrade.
Reason for choosing Built
Ease of Deployment and UseFunctionality
Reasons for switching to Built
We needed a tool that was easy to use and that would grow with our team.
Vendor Response
Thank you for your review, Kolja! I'm so glad Built for Teams has been so easy for you to use. And actually, exciting news... Our team is currently working on a UI upgrade! This has been highly anticipated and I can't wait for it to roll out in the near future!
Replied October 2023
SHANNON
Marketing and Advertising, 11-50 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2018
Built for Teams is the BEST PTO tracking website
We were searching for software/a website that would enable us to keep PTO updated and accurate (we do not have many hourly employees and most other websites/software include hours worked, not just PTO). Built for Teams has enabled us to do this with ease. Employees are able to login and request for time off and supervisors are then able to go in and either approve or deny the request. Payroll is then able to run reports based on date and have easy access to who used what PTO during a pay period and then enter it into our accounting software to double check that the remaining hours for each employee are accurate. Built for Teams has been a huge asset to tracking PTO in our company! Also, the team behind Built for Teams is VERY responsive to and questions that we have had. They are quick to respond and very helpful!
PROSThe best part of Built for Teams is the ease of use and that it ONLY tracks PTO, not hours worked by employees.
CONSNothing....it's great! I can't say anything negative about this product
Vendor Response
Thank you for the kind words, Shannon! You've been a fantastic customer and we love working with you. We recognize that some companies want to track hours worked PLUS time off, and other companies like yours only want to track time off. So, we've made Built for Teams ultra flexible to support both scenarios! If at any point in time you do need to start tracking hours worked just let us know and we can help you upgrade to our timesheet feature. Thanks again!
Replied September 2018
Bea
Education Management, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed March 2017
Rawson Saunders review
Overall we are satisfied. I think we used to be able to pull a report on terminated employees but that's not an option anymore. It would be useful. Also we find it hard to keep track of employees rolling over PTO year after year (eligible for up to 3 days per year, up to 10 days) - it's just confusing and some kind of tool that could help us with tracking that would be amazing. We also have part time employees with different eligibility and it would be nice to be able to set the roll-over rate individually vs. the same number being applicable to all and then we have to go in and change it for the PT employees. Email customer service is quick and good. Thanks.
PROSEasy, straight forward, clean interface, good email support.
CONSSee previous page.
Vendor Response
Thanks for the review and the feedback! We do still offer the ability to view terminated employees. We'll reach out to you via email to show you how this work as well as to show you how to manage rollover. I think we can help resolve these concerns for you; thank you for bringing them to our attention!
Replied March 2017
Tammy
Aviation & Aerospace, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed January 2024
The ease of Built for Teams
It is easy for employees to request for Paid Time Off. they just log in and put in their request.
CONSI have not ran into and issues. It has all been great.
Vendor Response
Hi Tammy! Thank you so much for your review! I'm so glad you've had such a great experience! If you have any questions or need any assistance, please don't hesitate to reach out to us at support@builtapp.com.
Replied February 2024
Jerrell
Financial Services, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed January 2020
Jerrell Jackson PFS/BFS/LFS
The ease of approving time off requests, and the up to minute balances of the employees time off make it easier to approve/decline requests.
CONSNothing I don't like, but I believe it could do more than what we use it for. Could possibly be used to reviewed, disciplinary tracking, attendance, etc.
Vendor Response
Jerrell thank you so much for your feedback and review! We pride ourselves on accurate and up to the minute calculations for time off balances. And to respond to your comment - Built for Teams can do much more than just track time off balances and provide an approval/denial process. We offer timesheets, document and onboarding management, license and certification tracking and more! We would be happy to ensure you are utilizing all the solutions we offer. Thanks for being a Built for Teams customer!
Replied February 2020
Nicole
Computer Software, 51-200 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed September 2018
Built for Managers
Built for Teams has helped me manage my own, plus my team's schedules. It's super easy to make adjustments to requests and have everything re-calibrate. Previously, i was managing vacation and sick time through my inbox and Excel so when it came time for me to report it took time. Now I don't need to even report - the information is already there for Management and HR to view any time.
PROSIt's very easy for me to manage my team's vacation and sick time in Built. The calendar view for the entire company is also a huge plus, especially near the holidays and Summer when many people are out - it helps build my expectations for response :)
CONSNothing that stands out as a big con but it would be nice to have the ability to build different views. Maybe this is possible if you are the admin, not sure.
Vendor Response
It's great to hear that our product is making your life easier, Nicole! That's our goal and we're working hard to continue to improve our product all the time. Thank you for being our customer!
Replied September 2018
Stephanie
Retail, 11-50 employees
Used more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed January 2020
The Efficient Way to Handle Time Off!
My overall experience with Built for Teams has been very positive, and I would definitely recommend it to anyone looking to create a seamless process for handling PTO company wide.
PROSBuilt for Teams has been an amazing addition to our company! It's very easy to use and allows both employees and employers to keep track of all aspects of PTO, from requests and approvals to time left to use. It also has a master calendar that can be viewed by everyone in order to see PTO being used by themselves and other people, as well as job anniversaries.
CONSI haven't run into any issues with the software so far and have been using it for years.
Vendor Response
Stephanie we are so thrilled that Built for Teams has had such a positive impact for your organization! It sounds like you are utilizing many aspects of the product and it has created a seamless workflow company wide! We love having you as a customer and look forward to continuing to work with you! Thank you so much for your review of Built for Teams!
Replied January 2020
Jeremy
Graphic Design, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2019
Great for small business
I have a small business with 6 employees. Just easy to track for us and our staff. Worth the small expense.
PROSIt's super simple. When we hire a new employee, I have them fill out their entire profile so not only is it easy to track PTO and sick days, but all the HR info is in one place. Simple.
CONSThis may be possible, but I have not figured out how to sync the built for teams calendar to our fast mail calendar (Apple calendar synced). Would love it if it were connected.
Vendor Response
Glad to hear we're helping you run your business, Jeremy! I just did some research on FastMail and according to their online documentation, it appears that they don't support the industry-standard iCal protocol. That's unfortunate! It might be worth reaching out to them to suggest that they put that on their product roadmap. This might be the first calendar product I've come across that doesn't support iCal so I would think they'd want to do that!
Replied February 2019
Jason
Construction, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2018
Built For Teams
We now have a consolidated calendar showing time off for all of our locations which has been a huge benefit as we continue to add members to our team.
PROSWeekly reminders for upcoming PTO or schedule items.
CONSThe non-pto time off requests seem to be confusing for our employees. We are still working through how to do that on our end, so it may not be a software issue.
Vendor Response
Thanks for being our customer and posting a review. We'll reach out to you to talk through the unpaid time off to help make sure your employees understand it!
Replied September 2018
Vitor
Automotive, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed September 2023
Built for teams review
Very user friendly and intuitive. Even without train is very acessable and very helpfull for HR management.
CONSNot posible to track individual information and more custom options,
Vendor Response
Hi Vitor! Thank you for your review! One of our biggest goals is to keep the software extremely user-friendly, and I'm glad that we were able to accomplish that for you! I would like to know more about what information you would like to track and the custom options that you'd like to have. If you email support@builtforteams.com, I'd love to see if we can come up with some better solutions for you!
Replied October 2023
Dan
Verified reviewer
Wholesale, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2019
Easy to use - and getting better!
We have better communications on people's PTO time usage between management and bookkeeping. That alone is worth the cost of what it can do. But it also prevents confusion amongst our staff and who is going to be taking time off when.
PROSIf you are lookingfor software that's easy to use and helps you to manage your people's time, builtforteams is a great product. We are currently using it to manage our people's PTO time and our hourly employees timesheets.
CONSon occasion, it's hard to find the right location to change a little information. But customer service is always on top of any request and it doesn't take long to get it resolved.
Vendor Response
Dan, we're very happy to hear that Built for Teams is working so well for you and your employees! Thank you for being our customer and for taking time to share your experience using our product.
Replied July 2019
Tanya
Information Technology and Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2020
So easy to use and Robust!
I enjoy this software and their customer service is amazing!
PROSIt's super easy to use! I can manage it for the company without using a lot of my time!
CONSNot much! It's a great software, haven't had an issue yet.
Vendor Response
Such a great review Tanya! We are thrilled to hear Built for Teams is saving you time, has been so easy for you to use and that your experience with our customer support has been amazing! Thank you again for your review!
Replied March 2020