--- title: "Wagepoint Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Wagepoint. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Wagepoint is a good fit for you!" source_url: "https://www.softwareadvice.com/hr/wagepoint-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Payroll Software](https://www.softwareadvice.com/hr/payroll-software-comparison/) / [Wagepoint](https://www.softwareadvice.com/hr/wagepoint-profile/) / Wagepoint Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/hr/wagepoint-profile/) Reviews [Alternatives](https://www.softwareadvice.com/hr/wagepoint-profile/alternatives/) # Wagepoint User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 293 ### Secondary ratings - Ease of use: 4.5/5 - Customer support: 4.6/5 - Value for money: 4.5/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 225 reviews (77%) - 4 stars: 43 reviews (15%) - 3 stars: 8 reviews (3%) - 2 stars: 2 reviews (1%) - 1 star: 15 reviews (5%) ### Most mentioned pros - Payroll data can be exported to QuickBooks Online, which simplifies reconciliation and keeps everything aligned with bookkeeping records. - Luckily, they asked for a review after one of our issues was fixed days later through this platform, which easily highlights competitors. - It also generates and submits Records of employment and T4s which is a huge time saver! ### Most mentioned cons - No one to call for help, incompetent support people that say back to you what you say to them, they are unable to resolve the issues with their own system. - Am worried about what other items will be missed that I didn't consider that is part of the conversion and will affect T4 season - Incorrect T4s, incorrect source deductions submitted to CRA causing audits and fines with interest. ## Wagepoint customer reviews Showing reviews 1-25 of 293 (page 1). ### Run...Don't use Wagepoint, use anyone else. - Overall rating: 1/5 - Reviewer: Verified Reviewer - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: 3-5 years · monthly - Reviewed: October 2026 - Review source details: This review was submitted organically. No incentive was offered I used to like Wagepoint, then came 2.0 and this upgrade and finally their support through that whole process. Disabling Auto-run payrolls in an upgrade. Seriously? No notifications that an upgrade is in process or required? Really?? Run. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Nothing. It was supposed to make life easier, it doesn't. When you're counting on payroll process to be easy. These guys have somehow figured out how to make that hard and frustrating. #### Cons Their support is horrible. The upgrade is a disaster. Their AI auto attendant should never have left the box. --- ### Don't Sign up, Avoid This Company, Wagepoint 2.0 is a GD nightmare. - Overall rating: 1/5 - Reviewer: Verified Reviewer - Industry: Management Consulting - Company size: 11-50 employees - Product usage: 3-5 years · weekly - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered AWFUL. I would not recommend supporting companies that don't have any support. Luckily, they asked for a review after one of our issues was fixed days later through this platform, which easily highlights competitors. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 4/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Nothing was positive about their use of the 2.0 version of the software, our migration was a nightmare experience with issues that are still on-going. I was not able to be paid, I was not able to add admins, there's no support over the phone the their used to be. I will be moving away. Our payroll is also processed late now. EFF THESE GUYS #### Cons Literally. everything. No one to call for help, incompetent support people that say back to you what you say to them, they are unable to resolve the issues with their own system. It's a horrible system. I'm not getting paid this pay run because my account is incomplete (though it's complete). Our payroll was processed a day late. We've been waiting for DAYS with no help from their line with multiple tickets filed. --- ### Wagepoint Used to Remove Work From My Desk. Now It Adds to It. - Overall rating: 1/5 - Reviewer: Verified Reviewer - Industry: Printing - Company size: 2-10 employees - Product usage: 1-3 years · weekly - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered My experience with Wagepoint was generally positive until the recent changes. It was straightforward and helped reduce the administrative burden of running payroll, which is exactly what a small-business payroll service should do. Unfortunately, the recent changes have significantly changed that experience. What was once relatively simple has become another source of administrative friction, troubleshooting and uncertainty. I have spent hours dealing with payroll issues and trying to confirm that my employees will actually be paid. That is particularly frustrating because the reason I pay for a payroll service is to remove this work from my business. I understand that some changes may be driven by regulatory or banking requirements outside Wagepoint's control. But those costs and complexities should not simply be transferred downstream as unpaid labour for small-business owners. Wagepoint used to remove work from my desk. Right now, it is putting work back on it. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros Wagepoint used to remove work from my desk. Right now, it is putting work back on it. aaaaaaaaaa #### Cons Recent changes have created significant administrative friction instead of reducing it. Payroll notifications failed to go out, and I have spent hours troubleshooting and trying to determine whether my employees will actually be paid correctly and on time. When payroll software fails, the work doesn't disappear. It gets transferred back to the small-business owner as unpaid troubleshooting, verification and administration. I pay Wagepoint to handle payroll. I should not have to spend hours doing the job I am paying Wagepoint to do. --- ### Converting to WagePoint 2.0 challenges - Overall rating: 3/5 - Reviewer: Verified Reviewer - Industry: Accounting - Company size: Self-Employed - Product usage: 3-5 years · weekly - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered It depends the day. Some days are better than others. At the time of writing with 2 conversions just completed to 2.0, I would say it is meh. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Flexibility that WagePoint 2.0 offers over version 1.0 but 1.0 has some better ease of use than 2.0. Customer service is good once your not in a queue to get a response. #### Cons Converting to 2.0 I have encountered: RRSP default codes setup $ not %. Never had that in my 25+ year career. Setting it up was not enjoyable to discover on payroll deadline day. The other item was weekly pays was 52 in 1.0 and somehow converted to 53 in 2.0. Had to manipulate the Salary as a work around. These little nuisance I have found are just frustrating. Are they in the instructions, not that I read but I could have missed it. Am worried about what other items will be missed that I didn't consider that is part of the conversion and will affect T4 season --- ### Exceptional Support for a Growing Nonprofit - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Government Relations - Company size: 2-10 employees - Product usage: less than 1 year · weekly - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Our overall experience has been extremely positive. We compared several payroll providers and genuinely feel we made the right choice. Wagepoint gives us the tools to manage payroll properly, while the personal customer service makes the biggest difference. When building an organization from the ground up, having knowledgeable support available is invaluable. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The customer service has been exceptional. As a newer nonprofit receiving federal funding, we needed to set up payroll quickly, correctly and with confidence. Having a real person call, explain the process and walk us through each step gave us peace of mind and prevented delays. The platform is also straightforward and easy to navigate. #### Cons There is a learning curve when setting up payroll for the first time, especially when entering tax information and understanding each section. However, the support team has made the process much easier, so this has not been a major concern. --- ### Thanks for all you do - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Legal Services - Company size: 2-10 employees - Product usage: 3-5 years · monthly - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered 10/10. Always there to assist. Quick with responses. Great, fantastic. Customer service on point, easy to use and access any pay stubs, T4's all that stuff. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I used to do all the calculations myself (employee taxes, etc) and now I don't have to do any of that. It does it all for me. Very easy to use, no learning curve associated with it, just input your employees information and off it goes. No bugs and issues have ever been encountered. Best decision we made was to have someone else take care of this for us. #### Cons No thing that I can think of. It has been a great tool to add to our system and we have no complaints at all. --- ### Wagepoint 1.0 to 2.0 Migration - Overall rating: 1/5 - Reviewer: Verified Reviewer - Industry: Environmental Services - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered Pre-migration - top notch, 10/10, highly recommend Post-migration - absolutely terrible, 0/10, looking for an alternative solution #### Ratings breakdown - Ease of use: 1/5 - Value for money: 5/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros We've used Wagepoint for our business payroll since day 1. We have loved the system and the service up until the mandatory switch from 1.0 to 2.0. #### Cons The migration from 1.0 to 2.0 was very time consuming. After completion, we received an email on Friday night stating 2.0 won't support Quebec payroll. I called and emailed dozens of times between receiving the message on Friday night and our 12pm EDT Tuesday payroll cutoff however NO ONE responded. I had to process payroll without my Quebec employees included. #### Vendor response Thank you for taking the time to share your feedback and for trusting Wagepoint with your payroll since the very beginning of your business. We're truly sorry for your recent experience and understand how stressful it must have been to process payroll without your Quebec employees included — especially with a tight deadline and not hearing back from us as soon as you needed. Quebec payroll support is coming soon for Wagepoint 2.0. We recognize that the timing and communication around this fell short of what you deserved, and that's something we take seriously. We'd appreciate the opportunity to reconnect and help however we can. If you're open to it, please reach out to us at support@wagepoint.com, and we'd be happy to set up a call to discuss where things stand and the options available to you in the meantime. Replied June 2026 --- ### Great for small business, but there is an issue in QC - Overall rating: 3/5 - Reviewer: Leanne F. - Industry: Construction - Company size: 11-50 employees - Product usage: 3-5 years · weekly - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered In the beginning, it was great, no issues. This past experience with incorrect T4s, which cascaded into audits and fines with interest was very upsetting and a deal breaker. We count on Wagepoint to correctly submit to CRA every time and unfortunately this was not the case. Wagepoint did reimburse for accounting fees related to the issue. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of submission of source deductions Nice portal for employees Email support is great Very easy to learn to use #### Cons 2025 year end was a nightmare. Incorrect T4s, incorrect source deductions submitted to CRA causing audits and fines with interest. #### Vendor response Hi Leanne — thank you for the kind words about our team, and for being candid about what went wrong at year-end. We've amended the T4s and covered the related accounting fees, and have taken steps on our end to prevent this from happening again. If anything still looks off, please reach out at support@wagepoint.com and we'll take a look with you. Replied June 2026 --- ### Straightforward payroll that doesn't overcomplicate things - Overall rating: 4/5 - Reviewer: Nabil N. - Industry: Computer Software - Company size: 51-200 employees - Product usage: 1-3 years · monthly - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Gets the core job done without a lot of fuss. Not the most feature-rich payroll tool out there but reliable and the learning curve is low, which matters when payroll isn't something you want people making mistakes on. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Clean interface and easy to navigate. Running payroll is quick once everything is set up and the tax filing handling takes a lot off your plate. Works well for a Canadian company. #### Cons Reporting options are a bit limited and some edge cases around payroll adjustments require more manual work than expected. Would like to see better integration options. --- ### Efficient and Reliable Payroll Management in Canada - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Accounting - Company size: Self-Employed - Product usage: 3-5 years · weekly - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered Payroll needs to be accurate and consistent, and Wagepoint helps keep that part of my work simple and organized. It reduces the need for manual calculations and lets me focus more on reviewing and managing client work instead of handling repetitive payroll tasks. One noticeable improvement compared to using Excel and the CRA Payroll Deductions Online Calculator is the reduced time spent cross-checking and organizing information. Tasks like reviewing past payroll details or calculating insurable hours now take far less effort because most of that structure is already built in. Overall, it fits well into my workflow and feels reliable for day-to-day use. I would rate Wagepoint 4.7 out of 5 for its practicality, ease of use, and reliability in handling Canadian payroll. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Wagepoint makes it easier to keep everything in one place without relying on multiple spreadsheets or manual calculations. Once I enter employee hours or salary details, the system takes care of CPP, EI, and income tax based on CRA requirements. This reduces manual checks and makes each pay run more reliable. I find the Excel import especially useful. Instead of entering hours one by one, I can upload a file and move straight into processing, which saves a noticeable amount of time when dealing with multiple employees. Payslips are generated automatically and shared securely with employees via email or an online portal. Employees can also access their records and download T4 slips on their own, which helps reduce follow-up questions. Year-end work is also much easier to manage. T4s and ROEs are generated directly within the system, and the information is already organized in a way that saves time when reviewing past payroll history. Using Wagepoint has made a clear difference compared to working with Excel and the CRA Payroll Deductions Online Calculator. I used to spend more time reviewing past records and manually calculating details such as insurable hours, but the system now handles these tasks with far less effort. Even compared to other accounting software with payroll features, this feels more focused and easier to work with because it is built specifically for payroll. From a client perspective, it is easy for them to review payroll details and approve without confusion, which keeps communication clear and reduces back-and-forth. Another practical benefit is how it fits into my existing workflow. Payroll data can be exported to QuickBooks Online, which simplifies reconciliation and keeps everything aligned with bookkeeping records. #### Cons Employee hours still need to be entered manually or imported from external files since there is no built-in time tracking. This adds a small extra step depending on how client data is provided. The system is somewhat limited when it comes to complex payroll structures. Situations like unique overtime rules or customized pay setups may require adjustments outside the platform. Reporting covers the basics well, but when I need deeper analysis or more customized breakdowns, I sometimes rely on other tools. Payroll data needs to be exported to accounting software after each run, which adds a small but regular step in the workflow. #### Vendor response Thanks for such a thoughtful review, Chris. It's great to hear the CRA piece (CPP/EI/tax), Excel import, self-serve T4s, and year-end T4/ROE are pulling their weight, and that it beats the Excel + PDOC workflow. Quick notes on the cons you listed: Hours + complex pay: our new Timesheets feature removes the external-file step and adds structure at entry, where overtime and custom pay usually get messy. Happy to walk you through it. Reporting: we'd love more context — what cuts are you pulling into other tools? This helps us point you at something in-product or log it for the product team to evaluate. Accounting export: our QBO, FreshBooks, and Xero integrations can post the journal entry automatically after each run. Email support@wagepoint.com with “ATTN: Capterra review follow-up” for a walkthrough. Really appreciate you writing this. Replied April 2026 --- ### Wagepoint is my go to for payroll - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Accounting - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: February 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Terrific Canadian company - happy to have them in my tech stack! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Wagepoint support is by far my favourite part of using it; the auto run feature and employee portals are also great #### Cons The reports could be much better; sometimes I have a hard time finding what I need to report on specific employees or departments --- ### Excellent Support - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Accounting - Company size: 11-50 employees - Product usage: 3-5 years · weekly - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered The representatives handled our issue quickly, professionally, and with great patience. Thanks to their help, our employees will receive their earnings on time. We truly appreciate the dedication and prompt assistance. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Professional, friendly service - we are very grateful for the excellent support we received from Wagepoint team. #### Cons Time Sheets - employees have sometimes problem to log in and record check in or check out time. We need to investigate this issue. --- ### All around solid product - Overall rating: 4/5 - Reviewer: Serese S. - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: 3-5 years · weekly - Reviewed: August 2025 - Review source details: This review was submitted organically. No incentive was offered Excellent customer service, they answer quickly and sometimes go above and beyond. Once I missed a payroll date and they worked with me to expedite it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Wagepoint is really ease and simple to use. It is very intuitive. As a CEO, I don't have much time to do payroll, and this only takes a few minutes. Plus I LOVE the year end package, it has saved me so much time! #### Cons I find it a little pricy, but to be fair, I haven't compared to many other companies similar to Wagepoint. --- ### The best there is. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Education Management - Company size: 11-50 employees - Product usage: 3-5 years · monthly - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Hardly a learning curve, very intuitive. Secure. Great value for money. User friendly for me and the staff. #### Cons Given what I have seen of other platforms, Wagepoint is the best. I cannot think of any negatives to put down. --- ### Our experience with Wagepoint - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Wholesale - Company size: 2-10 employees - Product usage: 3-5 years · weekly - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered Our overall experience with Wagepoint has been excellent. I would not hesitate to recommend this service provider. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Excellent customer support, software is easy to use and very affordable. #### Cons I have nothing unfavourable to say about Wagepoint. --- ### The best Payroll software so far - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Construction - Company size: 51-200 employees - Product usage: 3-5 years · weekly - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered In general, we like Wagepoint. We came after using ADP and QB and found out it is better and user-friendly, with easily accessible help #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros User-friendly, fits most of our requirements, cheaper than for example QB, and a very good Help service. Opportunity to create and edit ROE, sending it to Service Canada over Wagepoint. T4/T4A . I like reports - very clear info and easy to find. #### Cons We still should do manual entry of HST for contractors, variable dues that are calculated as a rate per hour (not per dollar earned). Also, T4/T4A should have all boxes available for use Would be good if Wagepoint showed warnings if w submit T4/T4A without SIN or HST --- ### Wont need anyone else once you try this - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Hospitality - Company size: 2-10 employees - Product usage: 3-5 years · weekly - Reviewed: September 2024 - Review source details: This review was submitted organically. No incentive was offered satisfying and just very good set up for me as a beginner and new business. Made it so easy for me #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros fast easy and very simple. help is always there and quickly get back to you. been using it for years now with my food truck business and i wouldnt switch to anyone else. #### Cons so far nothing i can think of. That says alot. --- ### Could not be happier - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Construction - Company size: 11-50 employees - Product usage: 3-5 years · weekly - Reviewed: August 2024 - Review source details: This review was submitted organically. No incentive was offered Amazing. It's one of the best parts of running my business. Makes payroll and anything associated with it a breeze. I've looked at other software programs, but none have as clean and simple user-interface as this. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros User friendly interface, amazing customer support, super easy tax season prep... the list goes on. I have no formal training in HR, Payroll, or anything like that and with Wagepoint, I don't really need to as any time I have a question about payroll, they are extremely helpful and friendly. PLEASE keep up the great work! #### Cons Minor things, almost not worth mentioning. Would be nice if WSIB rate was customizable for auto-deductions/remittance to WSIB, if I use this feature we often overpay and then have to stop paying for a while. Being able to get payroll reports based on a single employee instead of the employee group would be great as well. --- ### Service Extraordinaire! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Accounting - Company size: 2-10 employees - Product usage: less than 1 year · a few times a year - Reviewed: November 2019 - Review source details: This review was submitted organically. No incentive was offered The AWESOME support team provides answers almost instantaneously for any questions or concerns. This type of response and caring are beyond my wildest dreams. Very seldom have I had to wait beyond 24 hours for a response, which may ask for further clarification of the question or it could be the needed answer and action requirements are spelled out for dealing with the problem at hand. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Wagepoint is very user-friendly and intuitive. #### Cons Silly as it may sound.....the pulldown menus....not being able to use the "triangle" and having to just click into the box has played havoc with my mind. There used to be a "knowledgebase" where you could go and easily find a solution to your problem without having to overthink how I need to ask the question to get an answer, before having to send out a note to the support team. This has now gone by way of the dodo bird and quite honestly I feel it should be revived. #### Vendor response Hi Gerry! Thanks so much for your positive review. In relation to your concern about our knowledge base - we switched systems a few months back, so the KB is now housed at wagepoint.kayako.com. You'll be able to find all our updated articles there for your reference :) We appreciate you being a customer and sharing your feedback! Please reach out if you have additional questions or recommendations. Thanks again! Erika Replied November 2019 --- ### Simplify payroll processing - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Mechanical or Industrial Engineering - Company size: 2-10 employees - Product usage: 1-3 years · weekly - Reviewed: September 2024 - Review source details: This review was submitted organically. No incentive was offered I have been using Wagepoint for nearly two years and the system has been reliable, straightforward and any time I've needed support it has been a great experience. It seems Wagepoint knows how to give their staff members the training and tools they need to be successful. Keep up the good work, Wagepoint! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The system easily links to QBO and makes running payroll a much more efficient process. Support staff is amazing! #### Cons I can't think of anything that needs improvement from a user perspective --- ### Great service - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Medical Practice - Company size: 2-10 employees - Product usage: less than 1 year · weekly - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered Very efficient, prompt, and friendly. I like the use of the email. My previous payroll service was only by telephone and it’s nice to learn something new. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very prompt and specifically helpful for my recalling my wage hours for a particular employee so I could correct my mistake #### Cons Nothing to dislike. I have no complaints whatsoever. They solved my problem immediately. I like that I didn’t have to wait on the phone for the next available agent. --- ### Manager at a Medical Clinic - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Cosmetics - Company size: 2-10 employees - Product usage: less than 1 year · monthly - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered Excellent, emails are promptly returned and dealt with efficiency. I would recommend any small business to use Wagepoint. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I have dealt with [sensitive content hidden] who is extremely helpful and efficient, an attribute to the company. The customer service is a 10. #### Cons I really have no negatives for Wagepoint. I have been very happy with their customer service. I find the program is very user friendly. --- ### Ease of Use - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Hospitality - Company size: 11-50 employees - Product usage: 3-5 years · weekly - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered Very happy with Wagepoint. This is my second business using Wagepoint. Would recommend to everyone. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Lots of detailed reports to use. Easy to use for anyone to learn. So far has everything from WCB reports to weekly paystubs. #### Cons Wagepoint 2.0 is much easier to use then original. Ease of finding what is needed, everything clearly labelled. --- ### Not at this stage in my life!!! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Insurance - Company size: 2-10 employees - Product usage: 1-3 years · weekly - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered Very frustrating. Once I find another company I will switch so fast. I am not 20, 30, or 50. I need assistance with tech support to get things that need to get done i.e T4’s for my employees. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros I love that the job is done for me. I love the reminders. #### Cons I HATE that if you have a questions there is no one to help. --- ### Highly Recommended! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Consumer Services - Company size: 2-10 employees - Product usage: 1-3 years · weekly - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered Wagepoint is super easy to use. Payroll, deductions, and year-end are a breeze. Customer service is top-notch. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Wagepoint is super easy to use. Payroll, deductions, and year-end are a breeze. Customer service is top-notch. #### Cons Nothing to complain about - I've had a great experience. ---