--- title: "Best Incident Management Software - 2026 Reviews & Pricing" description: "Find the best Incident Management Software for your organization. Compare top Incident Management Software systems with customer reviews, pricing, and free demos." source_url: "https://www.softwareadvice.com/incident-management/" page_type: "category" language: "en" --- [Home](https://www.softwareadvice.com/) / Incident Management Software Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. # Best Incident Management Software of 2026 Updated November 12, 2026 ## Incident Management FAQs Software Advice advisors had 11 conversations with buyers about Incident Management software between April 2025 and July 2026. These are the questions that came up most. - How do I choose the right Incident Management software for my business? Choosing the right incident management software usually means focusing on tools that automate reporting and updating of workplace injuries or health events, since buyers our advisors talk to often want to move away from manual or spreadsheet-based processes. A key factor is whether the system lets teams quickly capture details from the field, such as where and how an incident happened and any follow-up actions, because this helps manage safety and compliance across jobsites. Most buyers care more about these core workflow features than about the technical details of deployment. - What should businesses watch out for when choosing Incident Management software? In advisor calls, teams often note that sticking with manual or spreadsheet-based processes can cause friction when tracking incidents, so they look for tools that automate reporting and updates. Many buyers specifically seek the ability to quickly log workplace injuries or health-related events, especially if incidents happen on job sites or during travel. Since deployment type questions rarely come up, most buyers focus more on core features than on whether the tool is cloud-based or installed locally. Answer based on 7 advisor calls - What are common complaints about Incident Management software? Advisor-call conversations show that buyers frequently mention frustration with manual or spreadsheet-based processes when managing incidents. Many are looking for a system to reduce time spent entering and tracking data by hand. Answer based on 5 advisor calls - What should I look for when comparing Incident Management software options? When comparing options for incident management software, buyers we've talked to often focus on whether the system makes it easy to report and update incidents like workplace injuries or health events on the job or while traveling to job sites. Many buyers look to move away from manual or spreadsheet-based processes, which are a common sticking point mentioned across advisor calls. Answer based on 7 advisor calls - How does Incident Management software handle its core workflows and key processes? During advisor calls, buyers often describe moving away from manual logs or spreadsheets by adopting a tool that lets teams report and update incidents involving workplace injuries or health events. A common requirement is the ability to capture details about where the incident happened, what occurred, and any follow-up actions taken. Buyers frequently mention that automation across these steps is important to reduce errors and save time compared to manual processes. Answer based on 7 advisor calls - What features should Incident Management software include? The top feature buyers frequently tell our advisors that they need in an incident management system is a way to report and update incidents, especially those involving workplace injuries or health events on the job or while traveling to a job site. Answer based on 6 advisor calls - What is Incident Management software and what does it do? Incident Management software helps organizations track, report, and resolve issues like IT service problems, environmental hazards, workplace injuries, and security incidents. According to our advisors, buyers often need it to capture and update incident reports from the field or job site, making it easier to manage safety and compliance across different parts of the business. Answer based on 6 advisor calls On this page 1. FrontRunners 2. Popular Comparisons 3. Buyers Guide 4. Frequently Asked Questions 5. Related Software Filter products 305 results ### Compare Products Showing 1 - 25 of 305 products #### Company Size - Self-Employed - 2-10 - 11-50 - 51-200 - 201-500 - 501-1000 - 1000+ #### Pricing Options - $$$$$ - $$$$$ - $$$$$ - $$$$$ - $$$$$ ### Compare Products Sort by **Recommendations**: Sorts listings by the number of recommendations our advisors have made over the past 30 days. Our advisors assess buyers’ needs for free and only recommend products that meet buyers’ needs. Vendors pay Software Advice for these referrals. **Reviews**: Sorts listings by the number of user reviews we have published, greatest to least. **Average Rating**: Sorts listings by overall star rating based on user reviews, highest to lowest. **Alphabetically (A-Z)**: Sorts listings by product name from A to Z. ### [Accelerate](/compliance/velocityehs-profile/) - Overall rating: 4.5/5 - Reviews: 166 - Best for: Value for money - Free trial: Available - Free demo: Not available #### Overview VelocityEHS is different. We’re not just a software company, we’re expert problem solvers who know how to simplify complex issues to deliver exceptional outcomes. Whether you’re a [Read more](/compliance/velocityehs-profile/) #### Features ##### Best rated features - Collaboration Tools: 5/5 - Real-Time Reporting: 5/5 - OSHA Recordkeeping: 4.8/5 - Inspection Management: 4.8/5 ##### Worst rated features - Monitoring: 3.8/5 - Dashboard: 4/5 - Real-Time Monitoring: 4/5 [See all features](/compliance/velocityehs-profile/#key-features) #### Pricing ##### Basic - Price: Custom - Pricing available upon request [See full pricing details](/compliance/velocityehs-profile/#pricing-and-plans) --- ### [Noggin](/incident-management/noggin-profile/) - Overall rating: 4.7/5 - Reviews: 9 - Starting price: A$75,000.00/year - Free trial: Not available - Free demo: Not available #### Overview Noggin is a cloud-based incident management platform designed to help organizations manage disruptions through tools for security, resilience, and critical event management. It is [Read more](/incident-management/noggin-profile/) #### Features ##### Best rated features - Alerts/Escalation: 5/5 - Access Controls/Permissions: 5/5 - Alerts/Notifications: 5/5 - Version Control: 5/5 ##### Worst rated features - Risk Reporting: 4/5 - Incident Reporting: 4/5 - Approval Process Control: 4/5 [See all features](/incident-management/noggin-profile/#key-features) --- ### [Onspring](/bpm/onspring-profile/) - Overall rating: 4.8/5 - Reviews: 105 - Best for: Value for money - Free trial: Not available - Free demo: Not available #### Overview Onspring is a cloud-based governance, risk and compliance (GRC) platform that helps streamline business processes and enhance efficiency across various industries. The platform [Read more](/bpm/onspring-profile/) #### Features ##### Best rated features - Policy Creation: 5/5 - Data Security: 5/5 - KRI (Key Risk Indicator) Monitoring: 5/5 - PCI Compliance: 5/5 [See all features](/bpm/onspring-profile/#key-features) --- ### [Keepnet Labs](/incident-management/keepnet-labs-profile/) - Overall rating: 5.0/5 - Reviews: 46 - Free trial: Available - Free demo: Not available #### Overview Keepnet's Extended Human Risk Management (xHRM) platform is a comprehensive cybersecurity solution designed to address the human element in organizational security. Recognizing [Read more](/incident-management/keepnet-labs-profile/) #### Features ##### Best rated features - Self-Paced Courses: 5/5 - Customizable Reports: 5/5 - Alerts/Notifications: 5/5 - Interactive Learning: 5/5 [See all features](/incident-management/keepnet-labs-profile/#key-features) #### Pricing ##### SMEs - Price: Custom - Pricing available upon request - We offer a flexible pricing model, including PAYG (Pay-As-You-Go) and user-based subscriptions ##### Manages Service Providers (MSP/MSSP) - Price: Custom - Pricing available upon request - Managed service businesses (MSP/MSSP) enjoy onboarding their customers onto the platform to run ##### Enterprise - Price: Custom - Pricing available upon request - We offer a flexible pricing model for user-based subscriptions customized based on your chosen [See full pricing details](/incident-management/keepnet-labs-profile/#pricing-and-plans) --- ### [Risk Hawk](/policy-management/risk-hawc-profile/) - Overall rating: 4.8/5 - Reviews: 62 - Free trial: Available - Free demo: Not available #### Overview Risk Hawk is designed for CROs, CAEs, CCOs, CAROs, CTOs, CIOs, CISOs and Heads of risk, compliance, audit, and operations who are aiming to make their organization resilient and [Read more](/policy-management/risk-hawc-profile/) #### Features ##### Best rated features - Exceptions Management: 5/5 - Archiving & Retention: 5/5 - Monitoring: 5/5 - Document Storage: 5/5 ##### Worst rated features - Compliance Tracking: 4/5 - Real-Time Monitoring: 4/5 - IT Risk Management: 4/5 [See all features](/policy-management/risk-hawc-profile/#key-features) #### Pricing ##### Custom - Price: Custom - Pricing available upon request - Risk Hawk provides custom risk management software for identifying, assessing, monitoring and [See full pricing details](/policy-management/risk-hawc-profile/#pricing-and-plans) --- ### [A1 Tracker](/crm/a1-tracker-profile/) - Overall rating: 4.9/5 - Reviews: 84 - Starting price: $250.00/month - Free trial: Available - Free demo: Not available #### Overview A1 Enterprise provides a dynamic Enterprise Risk Management ERM software "A1 Tracker" to secure a better future for your organization. Product is offered as cloud-based solution [Read more](/crm/a1-tracker-profile/) #### Features ##### Best rated features - Communications Management: 5/5 - Quotes/Estimates: 5/5 - Customer Portal: 5/5 - Collaboration Tools: 5/5 [See all features](/crm/a1-tracker-profile/#key-features) #### Pricing ##### Enterprise - Price: $250.00/month - 5 User Minimum. Monthly and Annual Renewal Options. Implementation costs vary and may include: - [See full pricing details](/crm/a1-tracker-profile/#pricing-and-plans) --- ### [WorkClout](/manufacturing/workclout-profile/) - Overall rating: 4.9/5 - Reviews: 46 - Starting price: $35.00/month - Free trial: Available - Free demo: Not available #### Overview WorkClout is a quality management platform for automotive parts manufacturers. Our software helps streamline & automate internal audits, document control, visual inspections, [Read more](/manufacturing/workclout-profile/) #### Features ##### Best rated features - Quality Management: 5/5 - Offline Access: 5/5 - Safety Management: 5/5 - File Recovery: 5/5 ##### Worst rated features - Accounting Integration: 4/5 - Access Controls/Permissions: 4/5 - Order Management: 4/5 [See all features](/manufacturing/workclout-profile/#key-features) #### Pricing ##### Basic - Price: $35.00/month [See full pricing details](/manufacturing/workclout-profile/#pricing-and-plans) --- ### [Site24x7](/cloud-management/site24x7-profile/) - Overall rating: 4.7/5 - Reviews: 399 - Starting price: $10.00/month - Best for: Small businesses - Free trial: Available - Free demo: Not available #### Overview Site24x7 is a cloud-based website and server monitoring platform that helps small to large size businesses monitor websites, servers, clouds, networks, applications and real-time [Read more](/cloud-management/site24x7-profile/) ##### What users love - Comprehensive server and network oversight - Quick and flexible monitor setup - Unified cloud infrastructure visibility ##### To take in mind - Alert noise and configuration issues #### Features ##### Best rated features - Configuration Management: 5/5 - Email Monitoring: 5/5 - On Call Scheduling: 5/5 - Continuous Integration: 5/5 ##### Worst rated features - Predictive Analytics: 3/5 [See all features](/cloud-management/site24x7-profile/#key-features) #### Pricing ##### Starter - Price: $10.00/month ##### Pro - Price: $39.00/month ##### Classic - Price: $99.00/month [See full pricing details](/cloud-management/site24x7-profile/#pricing-and-plans) --- ### [Oh Dear](/product/466089-Oh-Dear/) - Overall rating: 4.9/5 - Reviews: 74 - Starting price: €15.00/month - Free trial: Available - Free demo: Not available #### Overview Oh Dear monitors the health of every website a team manages. Oh Dear checks uptime every minute from multiple locations and monitors SSL certificates, DNS records, domain [Read more](/product/466089-Oh-Dear/) #### Features ##### Best rated features - Real-Time Reporting: 4.6/5 [See all features](/product/466089-Oh-Dear/#key-features) #### Pricing ##### 5 websites - Price: €15.00/month - Monitor up to 5 websites ##### 10 websites - Price: €25.00/month - Monitor up to 10 websites ##### 25 websites - Price: €50.00/month - Monitor up to 25 websites [See full pricing details](/product/466089-Oh-Dear/#pricing-and-plans) --- ### [NinjaOne](/remote-support/ninjarmm-profile/) - Overall rating: 4.7/5 - Reviews: 300 - Best for: Ease of use - Free trial: Available - Free demo: Not available #### Overview NinjaOne is a unified IT operations platform that serves managed service providers, internal IT teams, and organizations of all sizes across industries. The software is deployed [Read more](/remote-support/ninjarmm-profile/) #### Features ##### Best rated features - Uptime Reporting: 5/5 - Approval Process Control: 5/5 - Patch Testing: 5/5 - Session Recording: 5/5 [See all features](/remote-support/ninjarmm-profile/#key-features) #### Pricing ##### Plan - Price: Custom - Pricing available upon request [See full pricing details](/remote-support/ninjarmm-profile/#pricing-and-plans) --- ### [GoAudits](/ehs/goaudits-profile/) - Overall rating: 4.8/5 - Reviews: 146 - Starting price: $12.00/month - Best for: Customer support - Free trial: Available - Free demo: Not available #### Overview GoAudits is an audit and inspection application designed to simplify quality control processes using digital checklists and automated reporting. It is used across industries such [Read more](/ehs/goaudits-profile/) #### Features ##### Best rated features - Real-Time Notifications: 5/5 - Data Visualization: 5/5 - Forms Creation & Design: 5/5 - Real-Time Reporting: 5/5 ##### Worst rated features - Supplier Quality Control: 1.5/5 - ISO Standards Management: 3/5 - Role-Based Permissions: 3.5/5 - Incident Management: 3.5/5 [See all features](/ehs/goaudits-profile/#key-features) #### Pricing ##### Starter - Price: $12.00/month ##### Enterprise - Price: $35.00/month [See full pricing details](/ehs/goaudits-profile/#pricing-and-plans) --- ### [GRC Toolbox](/compliance/grc-toolbox-profile/) - Overall rating: 4.9/5 - Reviews: 50 - Starting price: CHF4,900.00/year - Free trial: Available - Free demo: Not available #### Overview GRC Toolbox by Swiss GRC is an integrated software solution for governance, risk and compliance management. It combines apps that manage the fundamental functions of GRC into a [Read more](/compliance/grc-toolbox-profile/) #### Features ##### Best rated features - Disaster Recovery: 5/5 - Compliance Tracking: 5/5 - Secure Data Storage: 5/5 - Activity Tracking: 5/5 ##### Worst rated features - Approval Process Control: 1/5 - Configurable Workflow: 3/5 - Data Import/Export: 3/5 - API: 3.6/5 [See all features](/compliance/grc-toolbox-profile/#key-features) #### Pricing ##### Basic - Price: CHF4,900.00/year [See full pricing details](/compliance/grc-toolbox-profile/#pricing-and-plans) --- ### [Site App Pro](/safety-management/site-app-pro-profile/) - Overall rating: 4.8/5 - Reviews: 39 - Starting price: CA$138.00/month - Free trial: Available - Free demo: Not available #### Overview Site App Pro is the digital health and safety partner built for the team on the ground. We help teams move away from the admin headache of paper folders and manual spreadsheets [Read more](/safety-management/site-app-pro-profile/) #### Features ##### Best rated features - Email Alerts: 5/5 - Reporting & Statistics: 5/5 - Offline Access: 5/5 - Training Record Management: 5/5 ##### Worst rated features - Configurable Workflow: 3/5 - Forms Management: 4/5 - Reporting/Analytics: 4/5 [See all features](/safety-management/site-app-pro-profile/#key-features) #### Pricing ##### Essential - Price: CA$138.00/month - Ideal for small businesses with 1-5 employees ##### Team - Price: CA$238.00/month - Ideal for businesses with 6-15 team members ##### Professional - Price: CA$370.00/month - Ideal for managing teams across multiple sites, with 16-30 employees [See full pricing details](/safety-management/site-app-pro-profile/#pricing-and-plans) --- ### [Tandem Software](/risk-management/tandem-software-profile/) - Overall rating: 4.8/5 - Reviews: 59 - Free trial: Available - Free demo: Not available #### Overview Tandem's web-based application is designed to manage the compliance burden of information security regulations and improve the security posture of each of its users. Tandem is a [Read more](/risk-management/tandem-software-profile/) #### Features ##### Best rated features - Audit Management: 5/5 - Risk Management: 5/5 - Activity Dashboard: 5/5 - Document Storage: 5/5 ##### Worst rated features - Performance Metrics: 3/5 - Sourcing Management: 3/5 - Collaboration Tools: 3.5/5 [See all features](/risk-management/tandem-software-profile/#key-features) #### Pricing ##### Basic - Price: Custom - Pricing available upon request [See full pricing details](/risk-management/tandem-software-profile/#pricing-and-plans) --- ### [Xenia](/safety-management/xenia-profile/) - Overall rating: 4.9/5 - Reviews: 23 - Starting price: $0.00one time - Free trial: Available - Free demo: Not available #### Overview Xenia brings together facility maintenance, team operations, workplace safety and quality assurance, enabling managers to have a consolidated overview of facility health and [Read more](/safety-management/xenia-profile/) #### Features ##### Best rated features - Reporting/Analytics: 5/5 - Facility Scheduling: 5/5 - Customizable Templates: 5/5 - Activity Dashboard: 5/5 ##### Worst rated features - Equipment Management: 4/5 - Maintenance Scheduling: 4/5 - Asset Lifecycle Management: 4/5 [See all features](/safety-management/xenia-profile/#key-features) #### Pricing ##### Free - Price: $0.00one time - Up to 5 users. ##### Starter - Price: $99.00/month - Up to 15 users. $10 per additional user per month. ##### Premium - Price: $199.00/month - Up to 15 users. $15 per additional user per month. [See full pricing details](/safety-management/xenia-profile/#pricing-and-plans) --- ### [Better Stack](/product/185395-Better-Stack/) - Overall rating: 4.8/5 - Reviews: 37 - Starting price: $0.00one time - Free trial: Available - Free demo: Not available #### Overview Better Stack is a cloud-based observability platform that serves software engineering teams across organizations of all sizes, from startups to large enterprises. Better Stack [Read more](/product/185395-Better-Stack/) #### Features ##### Best rated features - Audit Trail: 5/5 - On Call Scheduling: 5/5 - Incident Reporting: 5/5 - Incident Management: 5/5 ##### Worst rated features - Performance Metrics: 4/5 [See all features](/product/185395-Better-Stack/#key-features) #### Pricing ##### Free plan - Price: $0.00one time - A great way to get started! ##### Pay as you go - Price: $29.00/month - Flexible pricing where you pay only for what you use. ##### Enterprise - Price: Custom - Pricing available upon request - Custom solutions with enterprise-grade security, scalability, and SLAs. [See full pricing details](/product/185395-Better-Stack/#pricing-and-plans) --- ### [Safesite](/audit/safesite-profile/) - Overall rating: 4.7/5 - Reviews: 74 - Starting price: $20.00/month - Free trial: Available - Free demo: Not available #### Overview Safesite is a cloud-based software that helps construction and real estate businesses design and conduct inspections and audits to record safety issues and ensure a secure [Read more](/audit/safesite-profile/) #### Pricing ##### Basic - Price: $20.00/month [See full pricing details](/audit/safesite-profile/#pricing-and-plans) --- ### [Crises Control](/incident-management/crises-control-profile/) - Overall rating: 4.9/5 - Reviews: 23 - Free trial: Available - Free demo: Not available #### Overview Crises Control is an operational resilience and incident coordination platform that helps organisations manage critical events from first alert through to response, recovery and [Read more](/incident-management/crises-control-profile/) #### Features ##### Best rated features - Mass Notifications: 5/5 - Real-Time Notifications: 5/5 - Multi-Channel Communication: 5/5 - Reporting/Analytics: 5/5 [See all features](/incident-management/crises-control-profile/#key-features) #### Pricing ##### Basic - Price: Custom - Pricing available upon request [See full pricing details](/incident-management/crises-control-profile/#pricing-and-plans) --- ### [Safety Champion](/risk-management/safety-champion-profile/) - Overall rating: 4.8/5 - Reviews: 28 - Starting price: A$0.00/month - Free trial: Available - Free demo: Not available #### Overview Safety Champion is a cloud-based solution that helps businesses streamline and manage health and safety processes across the organization. It enables users to report incidents [Read more](/risk-management/safety-champion-profile/) #### Features ##### Best rated features - Corrective and Preventive Actions (CAPA): 5/5 - Alerts/Escalation: 5/5 - Accident Investigation: 5/5 - Change Management: 5/5 ##### Worst rated features - Real-Time Notifications: 1/5 - Real-Time Data: 4/5 - Real-Time Monitoring: 4/5 [See all features](/risk-management/safety-champion-profile/#key-features) #### Pricing ##### Safety Champion Light - Price: A$0.00/month - This is a free plan with limited features. ##### Safety Champion Premium - Price: Custom - Pricing available upon request - Comprehensive plan with advanced features. [See full pricing details](/risk-management/safety-champion-profile/#pricing-and-plans) --- ### [Mint Service Desk](/contact-center/mint-service-desk-profile/) - Overall rating: 4.8/5 - Reviews: 23 - Starting price: $5.00/month - Free trial: Available - Free demo: Not available #### Overview Mint Service Desk is a cloud-based ITSM solution designed to help businesses monitor, track and exchange information about resources with external and internal stakeholders. It [Read more](/contact-center/mint-service-desk-profile/) #### Features ##### Best rated features - Incident Management: 5/5 - Activity Tracking: 5/5 - Task Management: 5/5 - Capacity Management: 5/5 ##### Worst rated features - IT Asset Management: 3/5 - Multi-Channel Communication: 3/5 - Real-Time Chat: 3/5 - Incident Reporting: 4/5 [See all features](/contact-center/mint-service-desk-profile/#key-features) #### Pricing ##### MintSD Lite - Price: $5.00/month ##### MintSD Pro - Price: $9.00/month [See full pricing details](/contact-center/mint-service-desk-profile/#pricing-and-plans) --- ### [Urbest](/cafm/urbest-profile/) - Overall rating: 4.8/5 - Reviews: 33 - Starting price: $600.00/year - Free trial: Available - Free demo: Available #### Overview Urbest is a collaborative software that helps teams to organise communication, tracking, management and evaluation of tasks for general services and maintenance. Get rid of emails, [Read more](/cafm/urbest-profile/) #### Features ##### Best rated features - Preventive Maintenance: 5/5 - Reporting/Analytics: 5/5 - Maintenance Scheduling: 5/5 - Billing & Invoicing: 5/5 [See all features](/cafm/urbest-profile/#key-features) #### Pricing ##### Basic - Price: $600.00/year [See full pricing details](/cafm/urbest-profile/#pricing-and-plans) --- ### [Novara Flex](/product/121855-NovaraFlex/) - Overall rating: 4.8/5 - Reviews: 130 - Best for: Features - Free trial: Available - Free demo: Not available #### Overview Novara Flex is cloud-based EHS (Environmental, Health & Safety) and operational risk management software for mid-market and SMB companies in regulated, hazardous industries, such [Read more](/product/121855-NovaraFlex/) #### Features ##### Best rated features - SCORM Compliance: 5/5 - Social Learning: 5/5 - Mobile Learning: 5/5 - Mobile Access: 5/5 [See all features](/product/121855-NovaraFlex/#key-features) #### Pricing ##### Pricing - Price: Custom - Pricing available upon request - Pricing is based on number of users who will need access to the software. - with additional fess for [See full pricing details](/product/121855-NovaraFlex/#pricing-and-plans) --- ### [Logsign Unified SO Platform](/siem/logsign-profile/) - Overall rating: 4.9/5 - Reviews: 18 - Starting price: $18,000.00/year - Free trial: Available - Free demo: Not available #### Overview Logsign Unified SO Platform, recognized by Gartner in their Magic Quadrant for SIEM for the past two years, delivers comprehensive threat detection, investigation, and response [Read more](/siem/logsign-profile/) #### Features ##### Best rated features - Alerts/Notifications: 5/5 - Server Logs: 5/5 - Event Logs: 5/5 - Threat Intelligence: 5/5 [See all features](/siem/logsign-profile/#key-features) #### Pricing ##### Logsign Unified SO Platform with Co-Pilot Services - Price: $18,000.00/year ##### Logsign Unified SO Platform with Co-Managed Services - Price: $21,600.00/year ##### Logsign Unified SO Platform with Co-Managed+ Services - Price: $28,800.00/year [See full pricing details](/siem/logsign-profile/#pricing-and-plans) --- ### [BIS Safety Software](/ehs/bistrainer-profile/) - Overall rating: 4.8/5 - Reviews: 58 - Starting price: $3.00/month - Free trial: Available - Free demo: Not available #### Overview BIStrainer is a cloud-based learning management and environmental health and safety (EHS) software solution designed for the safety industry, construction companies, oil and gas [Read more](/ehs/bistrainer-profile/) #### Features ##### Best rated features - Compliance Management: 5/5 - Forms Management: 5/5 - Risk Alerts: 5/5 - Real-Time Notifications: 5/5 [See all features](/ehs/bistrainer-profile/#key-features) #### Pricing ##### BIStrainer Safety Software - Price: $3.00/month - One platform, built from the modules you need. Choose from: - Learning Management System - Training [See full pricing details](/ehs/bistrainer-profile/#pricing-and-plans) --- ### [WeMoral](/risk-management/wemoral-profile/) - Overall rating: 4.9/5 - Reviews: 15 - Starting price: €75.00/month - Free trial: Available - Free demo: Not available #### Overview WeMoral is a whistleblowing SaaS solution that provides a secure system that guarantees anonymity and confidentiality. WeMoral fully satisfies all the requirements and excels the [Read more](/risk-management/wemoral-profile/) #### Features ##### Best rated features - Customizable Branding: 5/5 - Multi-Language: 5/5 - Anonymous Feedback: 5/5 - Reporting/Analytics: 5/5 [See all features](/risk-management/wemoral-profile/#key-features) #### Pricing ##### Basic - Price: €75.00/month [See full pricing details](/risk-management/wemoral-profile/#pricing-and-plans) --- 1 [2](https://www.softwareadvice.com/incident-management/?__ai_markdown=true&page=2)[3](https://www.softwareadvice.com/incident-management/?__ai_markdown=true&page=3)[4](https://www.softwareadvice.com/incident-management/?__ai_markdown=true&page=4)[5](https://www.softwareadvice.com/incident-management/?__ai_markdown=true&page=5) ... [13](https://www.softwareadvice.com/incident-management/?__ai_markdown=true&page=13) ## Popular Comparisons [ JIRA Service Management vs Freshservice ](https://www.softwareadvice.com/help-desk/freshservice-profile/vs/jira-service-management/)[ Pulseway vs SolarWinds Service Desk ](https://www.softwareadvice.com/network-management/pulseway-profile/vs/samanage/)[ Datadog vs Site24x7 ](https://www.softwareadvice.com/bi/datadog-profile/vs/site24x7/)[ SiteDocs vs Mitti (by SafetyCulture) ](https://www.softwareadvice.com/cmms/iauditor-profile/vs/sitedocs/)[ OpsGenie vs PagerDuty ](https://www.softwareadvice.com/help-desk/opsgenie-profile/vs/pagerduty/) ## Your Guide to Top Incident Management Software, May 2025 Software Advice uses reviews from real software users to highlight the top-rated Incident Management products in North America. [Learn how products are chosen](https://www.softwareadvice.com/legal-page/frontrunners-methodology/) #### Explore FrontRunners - [AlertMedia](https://www.softwareadvice.com/business-continuity/alert-media-profile/) - [CrowdStrike](https://www.softwareadvice.com/product/135499-CrowdStrike-Falcon/) - [Datadog](https://www.softwareadvice.com/bi/datadog-profile/) - [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) - [JIRA Service Management](https://www.softwareadvice.com/help-desk/jira-service-management-profile/) - [Keepnet Labs](https://www.softwareadvice.com/incident-management/keepnet-labs-profile/) - [LogicGate Risk Cloud](https://www.softwareadvice.com/compliance/logicgate-profile/) - [ManageEngine ServiceDesk Plus](https://www.softwareadvice.com/help-desk/manageengine-servicedesk-plus-profile/) - [New Relic](https://www.softwareadvice.com/devops/new-relic-one-profile/) - [Oh Dear](https://www.softwareadvice.com/product/466089-Oh-Dear/) - [Onspring](https://www.softwareadvice.com/bpm/onspring-profile/) - [Resolver](https://www.softwareadvice.com/pci-compliance/grc-cloud-profile/) - [SafetyCulture](https://www.softwareadvice.com/cmms/iauditor-profile/) - [Site24x7](https://www.softwareadvice.com/cloud-management/site24x7-profile/) - [SolarWinds Service Desk](https://www.softwareadvice.com/crm/samanage-profile/) - [Splunk Enterprise](https://www.softwareadvice.com/aiops-platforms/splunk-enterprise-profile/) - [StandardFusion](https://www.softwareadvice.com/compliance/standardfusion-profile/) “Usability” includes user ratings for Functionality and Ease of Use. “Customer Satisfaction” includes user ratings for Customer Support, Likelihood to Recommend and Value for Money. Reviews analysis period: The reviews analysis period spans two years and ends the 15th of the month prior to publication. If you are an IT service provider or work in your company's IT department, you need your processes to run smoothly and without interruptions. Incidents are, however, inevitable and often unique in nature—which makes it important to track when they occur and report them to the concerned personnel. This is precisely where incident management software can help. These tools provide all the features necessary to accurately record and report IT-related incidents, ranging from security threats and breaches to bug defects in operations. Using incident management software, you can easily monitor multiple systems and processes simultaneously, and address any incidents that arise right away. There are a lot of software applications out there for incident management, however, and it's important to know which one suits your business best. Some of them are loaded with core reporting features while others are more geared towards managing security threat incidents. Your business will have unique needs, so choosing the correct software is imperative—and we can help. Here's what we'll cover: - [What is incident management software?](#Whatisincidentmanagementsoftware) - [Common features of incident management Software](#CommonfeaturesofincidentmanagementSoftware) - [What type of buyer are you?](#Whattypeofbuyerareyou) - [Benefits of incident management software](#Benefitsofincidentmanagementsoftware) - [Key considerations](#Keyconsiderations) ## What is incident management software? _Incident reporting dashboard from_ [PagerDuty](https://www.softwareadvice.com/it-management/pagerduty-profile/) _(_[Source](https://www.softwareadvice.com/it-management/pagerduty-profile/)_)_ Incident management software helps IT service companies or internal IT teams of businesses track, record, and report irregularities in their IT processes or software systems. It forms a part of IT services management. Incident management tools in particular also store a repository of past incidents and analyses in order to draw out larger picture patterns in the future via detailed incident reporting and case investigations. Additionally, it collects real-time data on incidents, which helps IT personnel to triage on the exact time, location and systems affected by the incident. ## Common features of incident management software While most incident management tools will offer a unique set of features, here's what you can expect in most systems you come across: | Feature | Description | | --- | --- | | Real time monitoring and alerts | Allows IT teams to continuously and remotely monitor systems and processes for any incidents or security threats. Also helps to accurately locate the incident site or system, while providing necessary engineers and support staff real-time information on the incident. | | Configurable forms and reports | Allows users to customize incident reports and relevant response and analysis forms to match the requirements of the business. | | Automatic escalations | Automatically escalate the incident report to a higher authority within the organization or business if the first tier of personnel do not respond to the incident on time. Ensures no incidents go unreported, even if first level staff is unavailable or unable to resolve the incident. | | Response dashboard | Provides a single dashboard for incident reporting and provides a bird's eye view of the various attributes of incidents that have been reported in the past. | | Collaboration features | Provides a common platform through chat applets, mobile apps, and email between IT teams in order to collaboratively on resolve incidents. Particularly useful for remote IT teams and those working at different sites in large enterprises. | --- ## What Type of Buyer Are You? Before you evaluate which incident management software is right for your business or IT team, you should understand what category of buyer you are. This will provide you with an accurate idea of the features you need and ensure that you select the right tool for your business. Most buyers of incident management software fall into one of the categories below: - **Small IT service providers:** Small IT service providers usually have fewer clients and operate out of a single location with limited staff. They usually aim to deploy a single incident management software solution with the basic functionalities of monitoring and alerts, without the need for large scale collaboration or customizable analytics dashboards. - **Midsize IT service providers:** Midsize IT service providers serve multiple clients from either a single location or multiple locations and usually require continuous monitoring and alert features with configurable forms and reports. Some of them may also require integrated reporting dashboards, but typically do not need large scale multi-device collaborative tools. - **Large IT service providers:** Large IT service providers typically have many moving parts, serving multiple clients in multiple locations—and some even across borders. In addition to basic monitoring and alerts, they typically need multi-device collaborative tools and centralized dashboard features to respond to incidents on time. They also need automatic escalation features in case the first response teams in any location are unavailable. ## Benefits of incident management software The benefits of incident management software in a successful IT service operation are immense. Here are a few significant ones: - **Real-time notifications:** Real-time notifications to the responsible personnel ensure fast resolutions to incidents. This helps prevent incidents from affecting end-users, and thereby improves the service quality from the provider. An indirect benefit is greater customer trust in the service provider's capabilities. - **Collaboration between teams:** Collaboration between teams, either in single or in multiple locations, ensures that the best and most capable team members are able to provide their input for faster resolutions of incidents. The knowledge sharing capabilities inherent in collaboration features also help defend IT systems and processes against repeated incidents of the same nature. - **Streamlined operations:** Unified dashboards and multi-device compatibility helps reduce response times to incidents and streamline operations with ease. As a result, IT service teams can more consistently handle incidents via clear, established protocols that are implicitly followed by teams of any size. ## Key considerations - **Integration with third-party apps:** Most IT service teams use multiple applications for customer service. If you fall in this category, you need to consider that the incident response software you are considering can integrate with other tools that your business is currently using. - **Cloud or on-premise deployment:** As a software buyer you need to be certain of your deployment preferences and check the deployment options that your vendors offer. Many buyers in this case prefer cloud-based solutions because of pricing flexibility and easy deployment. However, you need to consider your unique requirements and may want to opt for a full-scale, on-premise license. ### Related Incident Management Software - [AntiVirus Software](https://www.softwareadvice.com/antivirus/) - [Cybersecurity Software](https://www.softwareadvice.com/cybersecurity/) - [Digital Forensics Software](https://www.softwareadvice.com/digital-forensics/) - [Endpoint Protection Software](https://www.softwareadvice.com/category/4777-endpoint-protection/) - [SIEM Software](https://www.softwareadvice.com/siem/) - [SOAR Software](https://www.softwareadvice.com/soar/) - [Security Awareness Training Software](https://www.softwareadvice.com/security-awareness-training/) - [Threat Intelligence Software](https://www.softwareadvice.com/security/threat-intelligence-comparison/) - [XDR (Extended Detection & Response) Software](https://www.softwareadvice.com/category/4754-xdr/)