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> Reviews of JumpCloud Directory Platform. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if JumpCloud Directory Platform is a good fit for you!

Source: https://www.softwareadvice.com/it-service/jumpcloud-directory-as-a-service-profile/reviews

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JumpCloud Directory Platform Reviews

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Reviews

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# JumpCloud Directory Platform Reviews

## Reviews Summary

## Overall Rating

4.6

* * *

## Ratings Breakdown

5

(183)

4

(71)

3

(12)

2

(0)

1

(1)

## Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.4

Functionality

4.4

* * *

### Pros

"The ROI is realized through the reduction of licensing fragmentation, the automation of the employee lifecycle, and the mitigation of security risks associated with manual configuration errors"

"The JumpCloud Platform's dashboard is continuously displaying new functionalities which builds trust and good expectations concerning the platform's capability to help manage not only identities but also devices in such a detailed way that, in terms of Security, JumpCloud touches more and more what security agents can do!"

"Its intuitive interface, reliable performance, and strong security features make day-to-day management much easier. While there are areas for improvement, such as expanded Linux support, the platform consistently delivers value and flexibility, and it has become an essential tool in our IT workflow."

### Cons

"The most frustrating gap in JumpCloud MDM is no native Microsoft Partner Compliance Management (PCM) integration so I can apply more restrictive controls around M365 apps from non managed devices."

"It is common to have to uninstall and reinstall an application on a single device, but group assignments make this difficult. When I remove JC's management of an application it doesn't uninstall the application leaving it "orphaned" in a sense."

"JumpCloud does not have a native method for changing account passwords nor does it store the randomly generated passwords for the JumpCloud service accounts and the user accounts that were automatically created by JumpCloud (Windows)."

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JumpCloud Directory Platform Reviews, Pros and Cons - 2026 Software Advice