Overall, my experience with MyCase has been a positive one. I love the client portal and have received excellent feedback from my clients about how professional my CMS is. The texting feature is amazing as I am someone who wants to save all of my client communications. Texting using MyCase makes that incredibly easy.

I love how easy MyCase makes it for me to stay in communication with my clients. I also love the task feature as it gives me the kinds of reminders I need to stay on track with my cases.

I do not like that what I can access on the mobile app is very different/limited compared to what I can access on my computer's browser. I also do not like how counterintuitive some of the customization features are in terms of where on the platform they can be found or how the options work.

Love mycase. It is the easiest part of my job.

This helps me stay on top of my case load. Everything is one place and it is user friendly.

Some of the features like document automation seem great but the time it takes to implement is just not available to me.

It's OK. I feel like it has room for improvement. I don't like that I can no longer email from MyCase portal. That makes it hard and more work for me to connect my emails to cases on MyCase.

I like cloud storage and time tracking. I like that I can download all of my case documents.

I wish it would link cases to emails via Thunderbird and other apps. Also, wish it links incoming and outgoing emails, not just outgoing. Wish it can do drag and drop or ctrl+select instead of clicking on each document that i want to select to do things with. Practice Panther has a better interface than MyCase in that regards.

It's OK. Not bad enough to undertake the daunting task of migrating to something different, but not good enough to necessarily recommend.

I like that it is OS neutral. I like the billing.

It's not really that great for anything I do, and it's pretty restrictive on how you can set things up. For instance, there's no field in the user category to put my bar number, which is something that goes into pretty much any pleading that I draft. (1) Why isn't that field available, and (2) why can't I create custom fields? They always seem to be adding "features" that I rarely find any use for, but they won't fix bugs in their system. For four years, now, I can't clear an e-check that a client bounced. It shows up in the "rejected payment in last 30 days" field. They can't be bothered to fix that bug. Ever since COVID customer service has gone way down.