As I wrote above, all the administration and accounting is taken care of, leaving me time to teach more students and more hours. I also appreciate the responsive staff, who have always taken care of any wrinkles in the system or any of the problems I might be having within a very short space of time.

It covers every single part of running a successful teaching practice. It takes care of my scheduling, it streamlines weekly practice assignments, it has a practice log for students, it lists repertoire completed and ongoing with performance dates, it keeps my accounting in order, it makes my income tax return easy, it gives out student tax receipts, it lists student names and addresses so families can contact each other if they need to exchange lessons, it handles lesson cancellation and make-up lesson registration without my having to be involved, it makes emailing notices a piece of cake, and......... I could go on and on. It even has features that I hadn't thought of to make my life as a piano teacher easier and also better organized. Unlike any other online service I've ever used, whenever there's a question or problem, the support staff answer and solve it within 2 or 3 days. They have even redesigned parts of the program when I've raised a problem. The staff at My Music Staff are dedicated to providing us with the best program possible, and review and update features on an ongoing basis. Without My Music Staff, I couldn't possible have taken on the high number of hours of teaching I now enjoy. Time spent on administration is now minimal, and I can spend my time doing what I really love - teaching!

Very small little things that I haven't even bothered to message in. One is that the assignment notes are linked to the name of the event, so when for example Lucy comes for an extra lesson, which is ID'd as an extra lesson, the practice notes will transfer from Lucy's last extra lesson, not from her last regular lesson. Similar thing happens when the student comes for a make up lesson - the notes that come up are from their last make up lesson, which might have been six months ago. I have to go in to the last regular lesson, copy, then back to the make up lesson and paste. Then do the same thing again to transfer the notes from the make up lesson to the NEXT regular lesson. The second thing that comes to mind is that students cannot enter their repertoire themselves, unless it's already on the studio list of repertoire. But I can see that it's probably been changed this way to rule out mistakes the student might make (spelling, opus number, length of piece etc.) I can't think of anything else. Oh yes - I don't really like having to go to Facebook if I have a question. I preferred getting an answer from the support staff, rather than multiple suggestions as to how I might.......... from other users.

Overall I am happy with MMS, specially the invoicing and scheduling features. Customer support is top notch as well and this alone keeps me as a customer.

I have been using MMS since 2020 when my whole studio went online. Their customer support is fantastic and their team is always available to talk over the phone. Emails are responded to quickly and they always have a solution for my issues.My favorite feature is the auto-invoicing and auto-payment. The website has saved me countless hours of invoice logging, tracking down payments, and scheduling since I can automate everything.I schedule all my lessons through MMS and It's nice that my students can launch their Zoom lesson right from the portal.

I really want to make MMS my ultimate hub for my students to access all their materials and video lessons, as well as send me videos and track their practice. However, I think this is where MMS is really lacking. The last couple of updates have been great but the system still feels like it is stuck in the early 2000's. I'm fairly techy so I haven't had a problem figuring out how to navigate MMS, but students and parents who are not techy at all really struggle, so these features end up being neglected by them. I really struggle to get any of my studio members to use the practice log and send me videos of their practice because it's just not intuitive or easy to access. The Online Resources is an improvement, but even then the filing system is really clunky. I would love to especially see an update of how files are delivered to students. Right now you can email students to notify them that a video or file has been added to their Online Resources. However, when they click the file link in their email they are taken to their home page and not directly to the file I have shared with them.

My music staff has been ok for us overall. There is a complete lack of data transparency. I’m most upset about their financial approach to the ledger. Support has been nearly useless. Blaming us for their software issues multiple times. My day job is software and systems design. I don’t recommend the software.

It’s easy to use for our teachers and clients. The interface is clean and straight forward. We have almost never had to teach someone the interface.

Where it counts most my music staff fails. The most critical failure is in their financial ledger. It is possible to entirely mess up a client ledger if a lesson is accidentally removed from the calendar. Or if a rate is changed. It’s a rule of finance that you NEVER make changes to a ledger after the end of the month is closed out and an invoice created. My music staff happily goes back in time and makes changes to billing that are nearly impossible to find. Zero stars in that category. Also they’ve made design decisions that are absolutely backwards of what you would expect. Such as needing to edit every single lesson to change the time zone of the studio.

The staff has been so helpful! I'm able to call or email them, and they help me figure out the system. They are absolutely critical in figuring out how to set up an account that works for you.

It really helps me run my business. From collecting waitlist information, scheduling classes, collecting payments, and keeping track of business expenses for tax time, it has been easy to use and helps take a lot of the busy work of running a music school off my plate. I also really like the make-up credit option for my piano students.

It is confusing to start. The learning curve is steep. I also don't like that the website has to be encrypted onto my current website, because my current website is through Canva, which doesn't allow encryption.

My overall experience with MMS has been excellent. It is absolutely essentially to running and maintaining my music school, and has taken away a lot of the stress of scheduling lessons.

The best part of the system, and by far the most used for us is the scheduling. Not only does in make keeping track of our lessons very simple and straightforward, we can very quickly make changes, and even provide our teachers with access so they can stay on top of their schedules. In addition, being able to synchronize the MMS calendars to Google Calendar or Apple Calendars means that I can see an updated schedule on my phone at any moment. I also love their automated payment system which has removed the need to chase down students/parents for tuition payments; everything goes through automatically at the end of the month and we can rely on a consistent stream of income to cover expense and make sure everyone is paid on time.

The only thing I don't like about MMS is the recent GUI change. I'd been using the earlier system for many years and have become quite comfortable with where everything was located. The GUI updated moved some features around which has been somewhat annoying - however I'm gradually getting used to the new layouts.

I've been using MMS for about 6 years and I love seeing it improve over time. My team and myself are always excited for each new update.

MMS is easy to use and easy to integrate into our business protocols. It helps tremendously in keeping us organized and limits the need for tons of paperwork and binders.

Missing Features:- Capability to take swiped card transaction- An easier way to track the difference between make-up lessons that were given due to teacher absence versus student absence in the student profile. Currently all issued make-up credits are grouped together in each student's profile, but since we have our studio policies set to where the students aren't penalized for teacher absences and they have a set limit of make-up credits they can receive for student absences per year it is very hard for us to track.

Overall I am super happy with MyMusicStaff. It is not an expensive tool to use and does everything I wanted it to do and a lot more.

There are a lot of things I love about MyMusicStaff but the one thing that is the best is the ability to automatically bill families in the beginning of the month. It is the greatest thing. I used to do it by remembering myself or the families and I would always feel like I am undercharging or overcharging. But this way I know that it is exactly right. It is so easy to set it and forget it and see that money coming in every month.

Sometimes it seems like the software is a little glitchy. Sometimes it charges twice and you have to do some tricks to get the amount that the family owes you to be correct. When the software works, it really works well but then when it does not it is kind of a pain to get it to be correct.

Overall, I am so glad we made this shift to MMS, we have been able to focus on interacting with our employees more about teaching music and less about the business of it. It has freed our time up to work on growing our business.

We have cut our time spent tracking attendance and therefore invoicing by 75% It’s really easy to use and customer service has been impeccable. They are quick to respond and helpful when they do. Plus there is a Facebook group available for community - other users of MMS where often answers are found with a quick search in the group

I do wish there was an app currently available, but the website functions great on my mobile device in the meantime.

I started with this as a single-teacher studio, & now have a management team & 7 teachers. It can do just about everything I can think of to help run my business, manage my teachers, & support my student families.

It's (almost) everything in one program. Calendar/scheduling, student management, teacher payroll, business expenses tracking, & even student logins for their accounts & calendars. Reliable, easy to learn. It's fantastic.

I have a hard time coming up with a valid complaint about this program. My only hope is that we can receive communications through the platform in the future, so we don't need phones & emails outside of MMS.

Absolutely the BEST!

Manages all aspects of my music school including scheduling and invoicing! I couldn’t carry 50+ students without My Music Staff!

Some things are tricky to find or figure out. But the customer service is so good, it doesn’t take long before my problem is solved!

The tech support was great when I was trying to work with my service provider to get my own domain working with MyMusicStaff. When designing my own website with their template, they were also responsive and helpful with complex formatting on some of the pages.

I like that I don't have to have my home website named something strange like "teacher's helper"--instead I can have my own domain name and a super easy to use website creator (and nice templates to choose from). The "portal" for parents is automatically added to the website. This way, I can use my own domain name in marketing materials. I have been in business for 20 years and grew exhausted checking out different software packages, none of which were specifically for the music teaching business. As for functionality, I like the bulk attendance.

Most of it is great. Would like to see continued addition of reports, or the ability to select more options for report content. More uploads--for example, when I put together my schedule for a new semester, it's time consuming to add each lesson in one by one. Being able to type everything in on a spreadsheet and upload it would be great. I find it confusing the way the lesson rates and duration and categories work together. Perhaps this could be simplified somehow--I have to remember which screens to go in to change the students time and category. It gets more confusing when you have siblings at different rates, or when you are discounting lessons for other reasons.

My Music Staff has become indispensible and almost makes life a breeze. Accounts, invoicing and lesson management, notes and plenty more are brilliant. If they can upgrade some and smooth a couple of other areas I'd gladly pay more.

After trying a number of other systems which felt like a real pain, I must say I can't find a system anywhere near as good for even double the price. There's a learning curve but it's really nothing like many others out there. TOP PROS: - Invoice for a period for all students in one hit and then email in one more. - Calendar view is powerful: attendance, great filtering by student/teacher/and many more - Setting up lessons is a breeze with conflicts detected automatically (although I wish it picked it up conflicts before pressing save, saving me a click-and-loading cycle) - Love the ability to clone days, run indefinite recurring group lessons with blocked out dates - Account management is brilliant too with a running list of billables and balance at any particular date - Sign up form is embeddable - SMS support mostly great - Notifiations to clients are great

SMS INTEGRATION IS PATCHY - Fantastic for e.g. deleting a day. Except to send SMS messages needs to be activated in each profile manually which is slow - can't be turned on by default either - If the student doesn't have SMS turned on they don't get sent - Deleting lessons obscures the account: there is no longer record of that lesson even if it was previously included on an upfront invoice. - Marking a teacher absent is ideal EXCEPT there is no option to SMS all students without activating the feature in each individual profile first. NO SECOND FORM Other than the signup form - you need another service to handle this LEAD MANAGEMENT - No real (even simple) LMS, need another system. hello double handling data - Can classify as "lead" but then they can't book an open lesson. They need to be "Active" to do that, which is confusing because then they're "current students" which they aren't. It would be nice if leads could be added to lessons, then be automatically converted (semi-workaround via Student view sorting) INVOICES - need more templates & automation for outstanding, reminder before due, overdue, overdue 7/14 days - XERO integration please! NO STOCK MANAGEMENT - No stocking books to smooth the process. To sell, a manual entry for every book sold is required. No prefill or stock - I've stopped selling books because of this ATTENDANCE - For group lessons needs optimising too many features has bloated the process & created too many loading panes

We've been using MMS for over 4 years now. When we first found this program it was the all-in-one solution we were looking for but unfortunately, as the years have progressed, the site has gotten much slower to work with, updates made are off-point and not helpful and the program is falling behind in offering features that are standard with others. Most noticeable is the lack of an activity feed or notification system. While other customer management and team work platforms have made this piece a base offering, My Music Staff has no way to indicate who is making changes in the database, when changes are made or a way to be notified. They occasionally roll out new features which are of little use. The Beta Attendance update, still in Beta after more than a year has more steps than the original method and makes the routine more cumbersome instead of streamlining. Despite being around since 2013, My Music Staff is still lacking an application made specifically for your phone further hindering their usability. While we'd really like to continue using this program, the lack of investment to keep up with development and customer needs puts it on the verge of being outdated.

Ease of set it and forget it weekly lesson management and invoicing for clients.Calendar is user friendly

Not responsive to feedback, input. No feed or alert for user changes in any way makes it extremely difficult to track if a teacher makes a change or someone has changed something that will impact your client's billing.The adjustments they do make seem to glitch the system at times.

Again, the website feature has helped me secure a lot of free trials after I created a book your free trial page. Seems small but families have responded really well to it and with a little playing around it was really easy to make and turn the ‘contact us’ page into a book a free trial!

It’s though to pin point, but I think my favourite is the website feature, I absolutely love I have this under one roof and how I get a notification new families have signed up and they’re already in the system. Once you get to learn the website feature you really can make it your own, im actually proud of the website I’ve been able to build through My Music Staff!

It would be great if when parents are signing up their child that they have the option to select what classes they’re enrolling in and the system automatically puts them into those correct classes on the calendar. - Another great featre is if there were more ways to pay online other than PayPal, if parents could click pay now and enter their card details and funds get deposited into the business account that would be a life changer- or if somehow my music staff was partnered with after pay for families to pay their invoices in instalments… I know a few families would opt for that option!- ultimately helping small business get paid on time and not having to chase invoices! I’m in Sydney Australia and I know my families wouldn’t opt for PayPal unfortunately. Also an app would be perfect!

The customer service is exceptional. It's really like having a 'staff.' Responses are prompt and answer the question asked, usually along with additional suggestions. The staff checks in about once a month to see if you need help with anything. They are great at anticipating what you might need. For example, during the Corona shutdown they were quick to get online teaching platforms integrated with their scheduling program. They went above and beyond by offering tutorials about getting started teaching online for those of us who had never done it before.

I have been using My Music Staff for a couple of months now. My favorite feature is the auto billing from the calendar. Students can change times or cancel lessons themselves which eliminates a lot of the administrative work. I love that I can email students or parents or both seamlessly. I use the online resources feature to upload audio or video customized for each student. It's easy to email notes to parents or students and also maintain private notes for myself. I also like that there is an easy check box for when students pay at the lesson. Just check the box, no need to enter a payment. I like the setting that a cancelled lesson automatically creates an open 'makeup' spot in my schedule that ask students can see and claim.

I offer tiered pricing for families. So the first student in a family is full priced, the 2nd is discounted, and the 3rd is more discounted than the 2nd. There isn't a good way to do that on this site. I can assign different prices per student, but if the 'first' child in the family cancels, but child 2 and 3 still do lessons, I have to manually adjust the price. I also don't like that the invoicing shows a balance owed all month long, although it does adjust as needed. For example, my students pay at the end of the month. But on the first of the month, it shows that they owe for the full month. They won't get an invoice until the end of the month, But if they (or I) check their account before then, I would prefer to see a current balance for lessons taken, not lessons taken and scheduled.

Customer support is very helpful!

I don't generate invoices until I have my schedule set. Once I have my schedule for the month/semester/etc figured out, I create invoices and send them to parents. I love that this program makes it easy to create and send invoices based on the schedule. What used to take me HOURS now takes minutes. I also like how it tracks payments, adjustments, etc in the program so that even parents can see. No more angry parents claiming they paid when they simply forgot; they can see everything. My studio size doubled because I am so much more organized with everything. I also love that students can see notes that I've taken, assignments, download music, etc. I also send out mass messages for my upcoming concerts which is posted on the group studio page. ALSO I love that it automatically sends reminder texts and emails. I rarely have students forget to come to their lessons anymore (and when they do, I just remind them of my cancellation policy, so I never lose any dollars). I love this program. Just amazing. I will never use anything else.

I wish there was an phone app that would allow me to work offline. I frequently work in practice rooms that block out cell phone signal, so I can't load students' notes when I teach. Also, It took forever to figure out how to navigate through the site at first. Lastly, I wish I could figure out how to automatically send my students their lesson schedule for the month (not essential since it is listed in the invoice, but I would like to have the kids get a list of lesson times in the email).

If you run a music studio of any type, you need this software. There are far too many details with scheduling and book keeping for you to do it by yourself. This software has helped me keep track of any and all students at any one time. It has helped me automate many lessons and recital schedules among other things. It helps all teachers at our studio keep attendance records up to date for all students. This is just a bit about what you can do with My Music Staff.

I love the fact that my studio found this software. I have been given the responsibility of being the studio manager for a piano studio in California. I love the calendar feature where you can filter different teachers, studios or student lists. My organization runs three studios, one in California and two on the East coast. I love the ability of emailing straight from the application. It allows me to keep in touch with all students, parents and teachers at any time.

Sometimes, the technology does get hard sometimes and the scheduling portion can have glitches and put scheduling in the wrong place. Sometimes I have trouble organizing with the app. There are issues with scheduling conflicts at the studio when the times don’t overlap. That could stand to have some updating.

MMS has made scheduling quite efficient. It is fairly easy to navigate once you get used to it. We have been using it for a long time and I know there are features I haven't even gotten to yet. I don't think we've worked with the support team much as we've been able to figure things out. I would be very interested in taking a live class if it were offered just to appreciate the full potential of the software.

I especially like the attendance notes. It informs our students (parents) what is to be expected at the next lesson. This is especially good for parents who are not particularly musical, to remind the child specifics of the practice material. I also like the auto reminder sent for next day classes. This gives the student an opportunity to cancel class in time to qualify for a make up class. And, if a class had been verbally cancelled, but the teacher did not log it as such, (s)he is reminded that the class has been cancelled.

I wish there was an entry to list the specific instrument being taught at each class. We can list the instrument in the student information section, but it'd be more convenient if it were right there on the calendar. Many instructors teach multiple disciplines and knowing which is being taught at a given class would make it easier for us to book the right room and/or the right substitute.

It is the best out there unless who want to pay tens of thousands for personalised Salesforce set up.

There are some very great features in My Music Staff such as the ease of payment from the client. I also like the calendar layout and functionality.

Having to jump from one category to the other and back can take along time over the web. It would be easier if all of a clients information including payments, bookings, contact history, etc where all available on one screen. Also, monitoring non-payers can be a bit of a headache and be time consuming.

Overall, the price and functionality are right with MMS. I'm happy with my choice and out of all of the software as a services I use in my business, this is the one I'm least likely to switch out of.

Integrating MMS was incredibly easy. There are a few small features they could add to make it even easier but overall it went quickly enough. I love the transparent (and inexpensive) per teacher pricing. Uptime is fantastic; I don't think I've ever experienced the site being down.

MMS is great but not quite mature. I appreciate the really solid uptime but the site can be very slow. As an administrator, I am used to the system and I can generally make it do what I want. My teachers sometimes complain about it (navigating to the contact information for the parents of a child student can be a pain, and has to be explained to them because it's not obvious) but overall they enjoy having student and schedule info at their fingertips. None of them make use of the notes, repertoire, library, etc. so these features don't do much for us though they seem like solid features

My business runs very smoothly and professionally with the use of My Music Staff, I have the control that I need of the studio while giving my instructors the freedom to teach the way they find most effective with the students. Parents enjoy the reminders, automatic invoicing and electronic payment options. My website drives in lots of business and it is created using the templates on My Music Staff. Without this program my studio would never have grown to this point nor would it continue to grow as it is today. I will always recommend and share my love of this program.

As I began taking on more students a couple of years ago and I started to struggle with scheduling and and billing, we started looking around and found My Music Staff, it saved my studio. We are now at 32 students and we have 3 instructors, without the ease of My Music Staff I would never be able to schedule and bill families appropriately or keep track of payroll. I love the ease of looking up addresses, families inputting their own information and being able to keep track of assignments within the program. The reminder emails and texts are awesome for busy families and the automatic billing feature is amazing so that I don't have to calculate and send out invoices to families.

Nothing really, some of the setting are buried a little bit, but everything is very logical.

Scheduling with family portal; auto-invoicing and autopay; automated reminders; options for to host with MMS or embed MMS features on your website.

I’ve grown with MMS // I started using it almost right from their beginning. I was looking for something to help manage my growing student list and have stuck with them through some growing pains as they’ve vastly updated over the last 2yr (was on the beta testing team!).

MMS does most of my admin work for me, which allows me to concentrating on teaching — that’s really important to me and I really appreciate it. I also really value how reliable it is. I’ve never lost information and the website has never been down.

MMS is overall very easy to use, has an attractive, well-thought through design, and is very reliable. I use it for registering new students, tracking attendance, billing and receiving payments. The customer service team are responsive, honest, open to suggestions and overall simply very helpful. I use it every day, it is the core software of my business, and it has significantly reduced my admin work.

Just a couple of minor niggles. I’d like the lesson notes to copy through automatically to a student’s next lesson; usually they do this, but they don’t if it’s not a repeating lesson. It’s not a big deal. I don’t love the Milage function, which is a bit unwieldy to use.

I've solved so many business problems with MyMusicStaff which have allowed me to spend less time on administrative work and more time teaching my students! I recommend this software to my other teacher friends all the time. This software is such a good value for the price and I love how they really put teachers' needs first!

The things I like most about MyMusicStaff are: - The ability for me to send professional-looking invoices to all of my students, ensuring that everyone pays me the correct amount and streamlining my billing process - The ability for students to reschedule their own lessons in the Student Portal - The ability to manage my schedule, leave lesson notes, track progress, handle billing, and use the practice timer all in one place

It takes a lot of time to manage on a daily basis, and sometimes it takes me several clicks to get where I need to go. For example, when navigating to the student view to view my Studio News posts, I have to... 1. Click on the 'Students' tab on the left 2. Click on one of my students' names 3. Navigate all the way to the right to where it says 'Student Portal' 4. Click on 'View As Student' 5. Wait for the student view to load 6. Click on the 'News and Blog Posts' bar And finally, see what I wanted to see. The email interface for writing emails within MMS is also a little bit weird. The user interface gets better and better all the time, though, and the staff is very good at responding to suggestions!