Gain
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Most Helpful Reviews for Gain
1 - 5 of 63 Reviews
Lena
Verified reviewer
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed May 2018
User friendly , easy to navigate and visually appealing
Time saving, more professional.
PROSVisual previews of all content, ease of sharing content for approval with clients, ability to export content as a PDF after approvals, automatic scheduling to Facebook or Instagram
CONSInability to tag Facebook accounts (although this is due to a Facebook privacy change), customer service can take a while (due to us being located in Australia), posting more than one image to a post automatically shares it as an album (which we don't always want).
Vendor Response
Hi Lena, thanks for your review. We are glad to hear that GAIN is helping your team to save time. We wanted to address the issue you faced when including multiple images in one post being shared as an album on Facebook. A couple of months ago we implemented changes to the Facebook posting to make this work in the way that you actually expect. GAIN now uses native Facebook multi-photo posts. This means multi-photo posts now use Facebook's scheduling engine (useful for boosting posts before they're published) and there's no need to create an album just for the photos in the post. If you have not tried posting multiple images since then please do, and let us know how it works for you! Thanks!
Replied May 2018
Curt
Banking, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2022
Use Gain app to effortlessly schedule social content across multiple channels
The Gain app is so easy to set up social media channel marketing across Facebook, Instagram, Twitter, and LinkedIn (plus other channels). We use the calendar view to easily know which posts will appear on specific channels. Posts can be scheduled and we trust they will deliver on time. One of the best features of the app is the review and approval process. We can send posts out for review and monitor changes and approvals. We work within a compliance-controlled industry and this review process is critical to our workflow.
CONSThe Gain app is really solid but one aspect of the app that can be improved is the ability to sort and prioritize content tags. We can search the content tags to find specific posts but it would be nice to be able to order the tags by our preference to aid in search.
Reason for choosing Gain
We chose Gain over Hootsuite based on a lower price for Gain but also because of a high recommendation by our agency partner.
Vendor Response
Hi Curt, thanks so much for your review! We're so glad that the approval workflow and the activity tracker are working well for your work in such a highly regulated industry as banking. That's exactly what we set out to do when we designed Gain! Thanks for your suggestion to improve the content tags, our team has been discussing how to improve them so your feedback is timely. Also, we just made our roadmap public so our users can see which projects we're working on, upvote their favorites, and even suggest new features. We invite you to take a peek! You can access it from your Account menu in Gain.
Replied February 2022
Anonymous
11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed July 2019
Great product but struggles to address key issues
It's easy to use, lots of good tools for agencies, far better than other similar products
CONSEvery now and then bits of the tool break. The most recent has caused major problems for us and the clients but seem to be a low priority for the GAIN team. For example, in this case, posts are not displaying properly on LinkedIn. We get these issues aren't always in GAIN's control but would appreciate more urgency and communication around the problem.
Kelly
Marketing and Advertising, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2023
GAIN is definitely in the Game
GAIN is easy to use, great for collaboration an easy to use approvals fo clients.
CONSI really like everything - there are a few features that could be added, which I think they are working on. - ability to schedule at different times like 10.02am - not just 5,10,15 past etc - add a feature listing awareness days
Reason for choosing Gain
features, easy of use, price, unlimited accounts included, easy to copy posts between social media channels.
Vendor Response
Hi Kelly, Thank you for taking the time to share your feedback on Gain. It's wonderful to hear that you find Gain user-friendly and value its collaboration and approvals features. Your suggestions for improvement are invaluable, and I'm delighted to inform you that scheduling posts at specific minutes is currently available. If you have any further suggestions or thoughts, please feel free to share them with us. Your support means a lot to us!
Replied December 2023
Jackie
Marketing and Advertising, 501-1,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2022
The best social post-scheduling tool I've used
I worked with Gain for a few years and loved it, but then my company switched to another social scheduling platform, and it was a nightmare for both myself and my clients. I had no idea how effective and easy-to-use Gain was, compared with competitors. We're now back with Gain and it's been smooth sailing ever since!
PROSI love everything about Gain. From a user perspective, it's easy to navigate, and the calendar view is helpful when looking at your month at a glance. It's easy to connect social channels (as long as you have the correct permissions.) When I sent content for approval to clients, I've never had an issue with anyone being confused. it's very user friendly, even for those who aren't tech-savvy.
CONSRight now GIFS and carousel posts for Instagram have to be manually published, and would love for them to have the ability to be automatically published in the future!
Reasons for switching to Gain
Gain is more user-friendly, for both employees and clients.
Vendor Response
Hi Jackie, we are thrilled to hear that you find Gain easy to use and that you've never had an issue with your clients approving content. We're so glad you're back to Gain and we really appreciate you leaving a review! At this point, the Instagram API only allows auto-publishing for single-image and single-video posts but rest assured that the moment their API allows auto-publishing for GIFs and Carousel posts we'll jump on it. We can't wait!
Replied February 2022