Luminello

RATING:

4.5

(68)

About Luminello

Luminello is a cloud-based electronic medical record (EMR) that helps psychiatrists, counselors and therapists in small mental health practices. It comes with a calendar scheduler, which allows users to manage appointment bookings, automated reminders, recurring patient schedules, check-ins, custom time slots and more. Key features of Luminello include e-prescriptions, notes, billing, insurance and pre-screening. It provides a client portal, which businesses can use to streamline communication and manage all information about patients. Additionally, practitioners can clone notes in bulk from the dashboard or define shortcuts for typing notes such as standard treatment plans, common phrases, and more. Luminello facilitates integration with various third-party applicati...

Awards and Recognition

FrontRunner 2023
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

Luminello Pricing

Prescribers: E-Rx Lite: $69/month. E-Rx Pro: $99/month. A free-for-life version is also available. Therapists: Therapist+Wellness Pro: $39/month A free-for-life version is also available.

Starting price: 

$49.00 per month

Free trial: 

Available

Free version: 

Available

Luminello notes screenshot
Slide 1 of 3

Luminello Reviews

Overall Rating

4.5

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Luminello

1 - 5 of 68 Reviews

User Profile

Daniel

Verified reviewer

Mental Health Care, 51-200 employees

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2022

Excellent Transition

Luminello is a unique solution for psychiatric providers who always considered joining the private practice but were hesitant to work solo and spend too much non-billable time.

PROS

When I transitioned from academic-based hospital practice to private practice, one of the most important aspects for me was finding an EHR system that could integrate the functionalities of intake, scheduling, and billing. Luminello appeared as the ultimate solution at a very competitive price. The system is simple and intuitive. Their technical support was impressive. We exchanged several e-mails during this process, and I was amazed by their near-immediate response. The onboarding session was extremely valuable.

CONS

Because it is a 100% cloud-based system, I may have noticed occasionally slowed functions during busy times.

Reasons for switching to Luminello

Moved to private practice.

Vendor Response

Hi Daniel. Thanks for your feedback. We love to hear our team is providing you excellent service and that you've felt taken care of during this process. We will be happy to hear anything we can do in the future.

Replied July 2022

Dreama

Health, Wellness and Fitness, 1 employee

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2023

Too good to pass up

Luminello is everything I need all in one. The customer service is great. The software is great and works smoothly. I know going forward that it will definitely be a game changer for my practice. I like it so much that I already started to refer Luminello to my colleagues.

PROS

I like that it has so many features and that it is tailored made for mental health providers. I like that the customer service is awesome. Everyone that I have emailed, chatted, or spoke to was very knowledgeable and answered, if not all, most of my questions. If they didn't have the answer right away, they got back to me quickly. I also like that it has videos, how-to, and onboarding to help you navigate while learning their system. The getting started checklist, I definitely love that because it makes me realize that its more to use and learn. I like it so much that I am writing a review. I either write reviews when things are really bad or really good. In their case, Luminello is great.

CONS

I haven't used it too long, so I haven't yet realized anything bad. However, I feel that if I find something wrong, they will be right on it to fix it. I had little small issues like something didn't show or submit, but that was because of what I was doing. Once I realized it, it worked with no problem. Again they have a lot of videos and guides to show you what to do, so I feel like you can't go wrong.

Reason for choosing Luminello

I was looking at price, features like e-prescribing, and being user friendly. Each of these had one thing or another that I felt was a deal breaker. I have some experience with a couple of them and I didn't care for it because it wasn't user friendly. I feel that time spent one figuring it out would be a waste of my time. I feel that it s important to keep cost down in the beginning of starting a practice, but at the same time, I'm saving myself a headache from having to switch later. Therefore, Luminello ticked all my boxes; the price was in the middle, it has all the features I need, and it's so easy to use.

Vendor Response

Dear Dreama, Thank you immensely for your glowing review! We're thrilled to hear that Luminello aligns perfectly with your needs and that you've found our customer service exceptional. Your endorsement and referrals are a testament to the quality and effectiveness of our platform. We're excited to be part of your practice's success and look forward to serving you and your colleagues with excellence.

Replied September 2023

Anonymous

2-10 employees

Used daily for more than 2 years

Review Source: GetApp
This review was submitted organically. No incentive was offered

OVERALL RATING:

2

EASE OF USE

3

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

2

Reviewed December 2023

A cluster from start to finish

Originally as a sole provider- it was OK, that was before it got sold. Now it is a different company and it is HORRIBLE. They don't know what they are doing and they don't even know the basics of billing. It is a total mess- and it is a fraud for them to be saying they can do the billing with this software, because they clearly cannot.

PROS

For solo providers, maybe passable. Horrible for groups

CONS

The billing is a total cluster and now so is customer service, outsourced to the DR. Your bills go through APEX EDI clearinghouse BUT the ERAS supposedly come back through Change Healthcare- two different clearinghouses- special fees with that, of course. Our company was never set up properly nor advised of this and have had no ERAs for more than 10 weeks now. ALSO they incorrectly set up the billing and mislabeled NPI2 so that we were getting denied for about 1/3 of our claims. And when we discovered this, they told us it was our problem- even though THEY set up the billing and we gave the correct information.

Reason for choosing Luminello

cost was a factor except most of what they did give us has not worked, so it is not worth the price

Reasons for switching to Luminello

Not getting ERAs in Next Gen properly and trouble getting help tickets answered

Vendor Response

Dear user, Your detailed feedback is invaluable. We apologize for the billing and service issues you've faced. We're actively improving our billing system and customer support to ensure a smoother experience, especially for group practices. Your insights drive our commitment to refine our services and address errors promptly. We deeply value your patience and willingness to highlight these issues. We're currently discussing the points raised in your review at a higher level within our team. Warm regards, Your Luminello Team

Replied December 2023

Sarah

Mental Health Care, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed March 2022

Clinical Provider Review

Overall, I've had a positive experience with Luminello due to consistent customer service and troubleshooting within a reasonable timeframe. When I began using the software, I would reach out to customer support multiple times per week and their responses were invaluable in the beginning stages of opening my clinic. I've used other software for clinical documentation and realized through using Luminello the importance of a user-friendly patient portal, online booking, document signing, and direct communication between clinics and the insurance clearing house - Apex EDI.

PROS

Patients and practitioners have easy access to documentation, financial details, document signing, and messaging.

CONS

Features that are missing include template for treatment plans which allow patient signature. Uploading photos of insurance cards and photo ID - required for telehealth - is not user friendly. It would be helpful if patients could upload their own photos of their insurance cards and ID to reduce steps and increase ease of use.

Reason for choosing Luminello

I investigated features of other products and concluded that Luminello is a superior product. In addition, I watched some of the videos of the [SENSITIVE CONTENT] of Luminello and appreciated their point of view.

Reasons for switching to Luminello

I opened my own clinic and had the flexibility to test new products. ICANotes did not provide ease of use and user-friendly access for patients. I've been impressed with several aspects of Luminello in comparison to other EHRs.

Vendor Response

Thank you for your review! We're glad to hear our customer service team has been there for you. We'll add +1s for your feature requests. Please don't hesitate to reach out to us whenever you need help or have a suggestion.

Replied April 2022

Elizabeth

Mental Health Care, 1 employee

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed March 2021

Perfect solution for my needs

See above

PROS

I am a solo practice provider and unlike the other EMRs which I have tried, all of which claimed to be specific to psychiatry, this product actually is. It is not cluttered with functions I do not need and allows a surprising degree of customization within some constraints. I can easily manage scheduling, notes (fully customizeable), integration with prescribing and labs, and the billing is a breeze compared to previous systems I have tried. The price is extremely competitive. The main selling point, above all, is that their customer service has been spectacular. I am a single customer, and yet have had their service people respond helpfully to every single request in a timely way; they listen to suggestions and are incredibly supportive when there are issues. I am very happy with them and relieved to have finally found a good solution. I am now able to manage a medium sized psychiatry practice without any staff which is a huge accomplishment. My patients seem to really like the portal, which frees me up from providing superbills for insurance as my patients can generate their own; also keeps my communications with them easily accessible instead of hunting through messages, emails etc for reminders about things they have asked me about.

CONS

There are some things about the user interface that could be better from a design perspective, and there are certain functions that I think they are working on upgrading--they seem to be in development still and to be improving their software over time. For instance, the software to build your own forms and notes doesn't work that well on my computer--it is time consuming and doesn't always save which can be frustrating. On the other hand if you want them to build forms out for you they will do that at a very reasonable rate. It would also be nice to have a little more structure built into the charts, eg separate areas for medical history, other providers and so forth. But with a little thought you can find workarounds. They are working on integration with faxing; the only thing I have to have separately set up is a HIPPA compliant fax and I got that from SR fax for a low cost. There could be more functionality in terms of running reports and doing accounting kinds of things easily, moving appointments on the calendar using a click and drag. Again I think most of these things are in development. Overall these are small issues for me, more than made up for by the customer service and the specific fit for my needs of the product.

Reason for choosing Luminello

Positive reviews by psychiatrists and exceptional service from their sales team. The person who helped me set it up was on the phone doing screen sharing trouble shooting from day one. Extraordinary.

Reasons for switching to Luminello

As is evident, I have been through a few rounds of this. I began with Valant, which was ok but I hated the way the access to old notes worked -- you had to download and then open a PDF each time you wanted to look at one, which meant I couldn't scroll through quickly to refresh your mind as to where things were. Other things were clunky--the way notes worked seemed rigid. Simple Practice was great except for the fact that they don't have prescribing; I never used it as a standalone, only as an alternative to WRS until my contract ran out with WRS. WRS was a disaster. They promised all sorts of things they never delivered; were unable to find a way for me to generate statements with a diagnosis code on them (only solution was to give patients a CMS type superbill for every single visit, which doesn't work for therapy patients), and customer service was abysmal. They charged $1700 for a download of my files when I left, even though I have only about 100 patients....and then the data I received was in a form I couldn't easily use, so I did it myself by hand. Total disaster experience.