Novi AMS

RATING:

4.9

(109)

About Novi AMS

Novi AMS is a cloud-based association management system that helps organizations of all sizes with dues automation, accounting, and event registration. Its key features include member detail maintenance, email marketing, reporting, and membership management. The application comes with a full website including a Member Compass portal that allows users to update profiles, pay outstanding invoices, and review order history. With its event functionality, staff can set up registration lists and distribute emails to attendees. The CMS framework of the system enables team members to quickly edit content, embed media, and add links or files to the website. Novi AMS integrates with QuickBooks, MailChimp, SendGrid, Constant Contact, Google Ad Manager, Facebook, Twitter, YouTube...

Awards and Recognition

FrontRunner 2024
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

Novi AMS Pricing

Our pricing is transparent and upfront. We scale our pricing based on the association’s annual revenue. No matter the tier, all Novi customers receive the same access to functionality. Our goal is to help grow your organization’s reach. Ultimately, as you grow, we grow.

Starting price: 

$755.00 per month

Free trial: 

Not Available

Free version: 

Not Available

Novi AMS Customer Support

Novi AMS Reviews

Overall Rating

4.9

Ratings Breakdown

Secondary Ratings

Ease-of-use

5

Customer Support

5

Value for money

5

Functionality

4.5

Most Helpful Reviews for Novi AMS

1 - 5 of 109 Reviews

Anonymous

Used less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed April 2023

Amazing

User Profile

Tim

Verified reviewer

Veterinary, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed February 2023

Great product - fantastic team

It is a delight to use - it makes a huge difference being able to contact the whole team and have them show interest and give really good help

PROS

The responsiveness and support of the team is quite incredible. It is also wonderful to have a very good integration into quickbooks. I also like the API - it is very simple and reliable.

CONS

Not much - Novi is developing rapidly - so some things that were not so good 6 months ago have already been worked on based on feedback - and new features are added all the time

Reason for choosing Novi AMS

The Novi team was more responsive to our needs

Reasons for switching to Novi AMS

The straw that broke the camel's back was when they suddenly introduced a charge for using the API - but it wasn't a great platform anyway

Anonymous

2-10 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed March 2021

A Powerful and Flexible Tool For Association Management

Exceptional! We couldn't have continued our business without their help! The Novi AMS team is extremely professional and quick to respond to any questions and assistance needed. They understood that we needed to implement their platform in a much shorter time than recommended and they helped and pushed us along the whole way to make sure we got it done in time. I could not be happier with our decision to go with Novi AMS and look forward to putting it to even better use now that we have time to evaluate and adjust our usage.

PROS

So many things to love about this software. The main dashboard gives you a very good overview of your membership every time you log in. The details can all be fined tuned to suit your needs very easily. Automation tools are excellent along with intelligent decisions on what to have built in to the software and what to integrate using other software. When using integrations, things work very smoothly together. The main integration that drew us to using Novi AMS is with Quickbooks. I don't think any other platform has as direct and seamless integration with Quickbooks to give you instant knowledge about your membership and how it relates to your financial status. We had very specific needs and use various platforms that we hand pick for being the best we could find for the particular jobs we needed and Novi AMS was able to integrate with all of them.

CONS

As with all software, there are quirks that you need to learn about. Through no fault of Novi AMS itself, there are some things we had to find workarounds for because of the very specific needs of our organization. We also were put in a situation that gave us a very short time frame to learn, setup and launch the Novi AMS platform so a lot of the issues we experienced probably could have been avoided or smoothed out beforehand if we had the proper time to onboard the platform. The biggest issue we have is with the way Novi AMS recognizes or does not recognize users to log in or not. The good thing is that they are very responsive to any issues we bring up and are always available to help with workarounds, and updates to improve.

Reason for choosing Novi AMS

The combination of features, adaptability and customer service was what made Novi AMS the clear choice for us. Seamless communication and reporting with accounting and marketing platforms plus integration with other platforms to enable us to do what we needed was key. I like that Novi AMS focuses on what they do best, which is member database management and designed their platform to work with others to do the complete job. Many other platforms had all-in-one solutions but I feel like there are too many compromises there. Consolidating resources was a key goal for us but not at the expense of functionality we needed so going with Novi AMS helped us pick out the best of what we wanted in all aspects of our business.

Reasons for switching to Novi AMS

We had organizational changes that meant we had to restructure and re-evaluate almost every software and platform we were using. The AMS software was the most critical for us and we wanted something that fit our needs better. After evaluating what we were using and what other options were available, Novi AMS came out on top for us.

Vendor Response

Thank you so much for the detailed review!

Replied June 2021

Kyle

Non-Profit Organization Management, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed April 2021

Good software, worth the switch

Overall I have a positive opinion of Novi, the positives far outweigh the negatives and Novi is constantly updating the system with better features. QuickBooks Online needs to update their system to catch up because Novi is much further advanced. Over time I believe Novi will just become a better database.

PROS

I love how easy it is to copy events/classes, create class codes, receive payments online and let users manage their accounts. The software takes a lot of the manual/staff operation out of the equation allowing us more time to complete other work. The staff is also great, the take concerns seriously which I really appreciate and try to provide a fix if possible. Sending invoices is also super easy to do and quick which I love.

CONS

There are a few areas that I'm not a big fan of, such as the refunding for membership dues is difficult to process and can only be completed on the QB's Online side not on Novi itself. It would be great to be able to pull past due invoices by specific event/class to email or mail out but instead it pulls all past due event/class invoices making it more difficult to seperate out what needs to be sent. Lastly the QB's Online portion is tricky on certain aspects for the finance side, that is a not a downfall of Novi more so on QuickBooks but since the two integrate with each other that can be an issue.

Vendor Response

Thank you so much for your feedback, Kyle. I checked to make sure your idea about event invoices was captured and it is. Thank you for your input!

Replied June 2021

Anna

Non-Profit Organization Management, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2023

Make the switch! You won't regret it.

We truly couldn't be happier with the switch we made in 2021. In general - we came to a point where we were very frustrated with our previous AMS for a number of reasons. We switched over to NOVI after a long process of hearing pitches from various AMS platforms and doing tons of research. We are so happy that we did! No regrets. If anything, we feel like NOVI has way exceeded our expectations.

PROS

Some favorite things about our switch to NOVI (there are many!!): 1) The help team is incredible, and the process for asking questions and getting assistance is so fast and easy! And it all feels very personal and like we are truly being listened to 2) Updating the website and user experience is so much easier from an admin perspective 3) The reporting capabilities are much more in-depth and also very user friendly 4) We run large conferences and smaller events and setting those up is much easier than on our old platform! 5) We surveyed our members after the switch and the feedback was overwhelmingly positive - better website, better user experience, easier processes for renewing or registering for events, etc..There are so many more amazing things about NOVI that I could list (and no, they aren't paying me or anything to say this!!) The onboarding process might seem daunting, but let me tell you, as a team of 3 staff members here at AEE, if we can do it, you absolutely can! The NOVI team is there every step of the way and we were shocked at how smooth the switch was and how supported we felt.

CONS

Can't think of anything. We are really exceptionally happy.

Reasons for switching to Novi AMS

1) The platform felt outdated, it was clunky both on the member experience side and on our admin side 2) we were spending quite a large amount of our time just fixing issues with MemberClicks on the back end 3) We felt like there was little to no personal attention from the help team, and calling in was typically not a great process when we needed help with something. 4) our members were not having a good experience with navigating/using the website