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> Reviews of Birdeye. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Birdeye is a good fit for you!

Source: https://www.softwareadvice.com/online-payment/birdeye-profile/reviews

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Birdeye Reviews

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[Overview](https://www.softwareadvice.com/online-payment/birdeye-profile/)

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# Birdeye Reviews

## Reviews Summary

## Overall Rating

4.7

* * *

## Ratings Breakdown

5

(568)

4

(94)

3

(17)

2

(6)

1

(19)

## Secondary Ratings

Ease-of-use

4.7

Customer Support

4.6

Value for money

4.5

Functionality

4.6

* * *

### Pros

"Birdeye has helped our company grow customer reviews substantially, integration with our management software has aided in making sure no one is missed."

"Comprehensive tool to manage publicly available reviews, evaluations, display and findability of brand and business / stores / locations; nicely combines analytics with capabilities to manage and respond to create a positive public image."

"Birdeye has a robust platform covering everything from customer sentiment to managing Ai search results."

### Cons

"It sometimes logs me off mid-conversation causing the message to delete and us having to restart the message."

"Some of the most useful advanced features are only available on higher-tier plans, which may not be ideal for everyone."

"You schedule online meetings using THEIR calendar to speak to someone and they don't show up."

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Birdeye Reviews, Pros and Cons - 2026 Software Advice