--- title: "OrgChart Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of OrgChart. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if OrgChart is a good fit for you!" source_url: "https://www.softwareadvice.com/org-chart/orgchart-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Online HR Software](https://www.softwareadvice.com/hr/web-based-hr-software-comparison/) / [OrgChart](https://www.softwareadvice.com/org-chart/orgchart-profile/) / OrgChart Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/org-chart/orgchart-profile/) Reviews # OrgChart User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 25 ### Secondary ratings - Ease of use: 3.9/5 - Customer support: 4.4/5 - Value for money: 4.3/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 16 reviews (64%) - 4 stars: 7 reviews (28%) - 3 stars: 2 reviews (8%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Most mentioned pros - The customer service department really goes out of their way to respond and resolve issues very quickly, typically with an only a few hours. - Initially we liked that it had an on-prem implementation (security reasons). ### Most mentioned cons - Administration if you need to make changes is clunky and hard to figure out. - The things I did dislike are the interface they could have done much better and the registration. ## OrgChart customer reviews Showing reviews 1-25 of 25 (page 1). ### Highly Recommend - Overall rating: 5/5 - Reviewer: Shelley J. - Industry: Information Technology and Services - Company size: 501-1000 employees - Product usage: 1-3 years · daily - Reviewed: June 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the functionality and the options to customize our charts. #### Cons It's very technical and there is a lot of back-end things that aren't user friendly. However, the technical support team and the training I have received is phenomenal. #### Vendor response Thank you for your feedback and for highlighting both the strengths and areas for improvement. We're glad you find the customization options useful and appreciate our support team's efforts in making the transition smoother for you. Replied June 2024 --- ### Customer Support - Overall rating: 5/5 - Reviewer: Jamie B. - Industry: Non-Profit Organization Management - Company size: 201-500 employees - Product usage: 3-5 years · weekly - Reviewed: June 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I have found that there are many options when it comes to selecting the right software to manage and/or create your org charts. But the number one reason why I continue to renew with OrgChart is because of their customer service. I am treated as though I am a priority. I typically get same day responses and I am treated like a team member. Of course its a great product as well, but when I need assistance the service matters. #### Cons I don't have anything negative that I have come across with after using for 5+ years. #### Vendor response Thank you for your kind words! We're thrilled to hear that our customer service and product have met your needs and that you feel valued as a customer. Replied June 2024 --- ### Good enough but not great - Overall rating: 3/5 - Reviewer: Verified Reviewer - Industry: Biotechnology - Company size: 201-500 employees - Product usage: 3-5 years · weekly - Reviewed: October 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It's ok but nothing to rave about. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 2/5 #### Pros The ability to auto update from HRIS and Auto post to our website is a huge time saver. #### Cons Administration if you need to make changes is clunky and hard to figure out. --- ### Great tool to use - Overall rating: 5/5 - Reviewer: Damarys E. T. - Industry: Financial Services - Company size: 201-500 employees - Product usage: 1-3 years · weekly - Reviewed: July 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall we have had a great experience using this tool, now putting my charts are easy and fast. I also liked the prompt help when needed, they are always checking on us as well. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The system is easy to use and is very organized. I like how I can just manage everything from the system and I am able to create multiple charts. #### Cons Is hard to work on putting the pictures on the profiles. I have been trying but it seems to be more complicated than I wanted. #### Vendor response Thank you for taking the time to share your experience with us! We're so glad to hear that OrgChart has made it easier and faster for you to create and manage multiple charts – and that you've found the system intuitive and well-organized. That's exactly what we set out to do! We also appreciate your feedback about adding profile pictures. We value feedback like this as well, as it helps us continually improve our customer experience. If you haven’t already, our support team would be happy to walk you through the process again as well and offer any tips that can help streamline it. Thanks again for your continued partnership! – The OrgChart Team Replied July 2025 --- ### OrgCharg - Easy to Implement and Update - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Non-Profit Organization Management - Company size: 201-500 employees - Product usage: 1-3 years · weekly - Reviewed: July 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Easy to use. Gives a clear view of organization and departments. Platform is very user friendly, quick and efficient o set up. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Easy to use and flexibility Easy to integrate with UKG Easy to implement Good tool to map out the organization structure #### Cons None - haven't noticed anything that we could a downside with the platform. Can't think of any cons. #### Vendor response Thank you so much for your thoughtful review! We're thrilled to hear that you’ve found OrgChart easy to use, quick to implement, and flexible, especially when it comes to our HRIS integrations. Thank you for your partnership. – The OrgChart Team Replied July 2025 --- ### Org Chart Review - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Retail - Company size: 201-500 employees - Product usage: 3-5 years · weekly - Reviewed: June 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. For the most part, it has been a good experience. At times, I found it challenging in making layout changes and have reached out to org chart support team for assistance. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 5/5 #### Pros The org chart clearly defines the hierarchy of the organization. #### Cons There is manual labor and time involved in updating org with employees from other jurisdictions. #### Vendor response Thank you for your feedback! We're glad our software has been helpful in defining your organization's hierarchy and appreciate your patience as we work to enhance our customers’ experience every day. Replied June 2024 --- ### It gets the job done - Overall rating: 4/5 - Reviewer: Jordan N. - Industry: Higher Education - Company size: 1001-5000 employees - Product usage: 1-3 years · monthly - Reviewed: May 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. In general, our experience with OrgChart has been positive. We've had a few hiccups along the way, but that is to be expected with any service. Now that the service is up and running, it is serving our needs and is much more efficient than our former organization chart product. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Implementation of OrgChart was relatively simple and quick. Whenever we've had an issue that required support, we've always received quick service and our issue was resolved quickly. #### Cons Though OrgChart is integrated with our HRIS system, it does not pull all the data we would have liked. As a result, we have to import some data on a weekly basis to pull in information such as employee groups (full-time staff, part-time staff, etc.). In addition, we have academic departments with many part-time faculty, and rather than listing them out individually, we wanted a headcount of the part-time faculty. We spent a great deal of time with our implementation specialist trying to set this up before he escalated the issue to someone above him to find out that what we wanted to do was not possible. #### Vendor response Thank you for sharing your experience! We're glad to hear that OrgChart is serving your needs efficiently and that our support team has been responsive. We appreciate your feedback on data integration and will continue working to improve this aspect of our service. Replied June 2024 --- ### Customizable and Easy - Overall rating: 5/5 - Reviewer: Elle E. - Industry: Banking - Company size: 1001-5000 employees - Product usage: 3-5 years · daily - Reviewed: June 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience has been incredibly positive. The customer service department really goes out of their way to respond and resolve issues very quickly, typically with an only a few hours. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love that when I create work charts for company they look like they belong. I like the ease and being able to manipulate the data that shows on specific charts using the same data set. #### Cons I wish that the search feature looked at every item that we had in our database. It would make it much easier to find our employees within the chart. #### Vendor response It's great to hear that you've had such a positive experience with OrgChart! Your feedback about the search feature is valuable and could help improve the system further. Replied June 2024 --- ### Org Charts - your org chart solution - Overall rating: 4/5 - Reviewer: Elizabeth W. - Industry: Medical Devices - Company size: 1001-5000 employees - Product usage: 3-5 years · weekly - Reviewed: October 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I am satisfied with this service overall. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like that the org charts look nice, meeting our branding requirements and can be exported in a number of formats. The software interacts with our HRIS system well. Customer service team is extremely responsive and helpful. #### Cons Lack of easy customization features. We also cannot map out our hourly workforce easily due to the per box fees. --- ### Honest Review of OCN - Overall rating: 5/5 - Reviewer: Cole D. - Industry: Construction - Company size: 201-500 employees - Product usage: 1-3 years · monthly - Reviewed: October 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros With an organization as complex as ours, OCN definitely had the right tools to display the info properly and professionally. Automation is critical. Nobody wants to be spending hours per quarter updating. #### Cons The interface is definitely a bit dated and next to impossible for the average user to deal with. Either dedicate a power user of this program or implement their professional services team who will do it for you. Thankfully, the interface is not that critical since this is it and forget it type program. --- ### Easy access to organization Hierarchy - Overall rating: 5/5 - Reviewer: Kanchan A. - Industry: Biotechnology - Company size: 51-200 employees - Product usage: 3-5 years · monthly - Reviewed: May 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I am happy with my use of org chart. It is easy to navigate. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros we have subsidiary company under our main company. I like the best feature of org chart that I can see org hierarchy of individual subsidiaries on their own. #### Cons Coding or making any changes to the structure is not as easy. But support team is very prompt and helps to get things ironed out efficiently. #### Vendor response Thank you for your feedback! We're glad you find OrgChart easy to navigate and appreciate the ability to view individual subsidiaries. We acknowledge the challenges with making structural changes and are pleased our support team has been prompt and helpful. Replied June 2024 --- ### Org Chart plus and negative - Overall rating: 3/5 - Reviewer: Eileen O. - Industry: Oil & Energy - Company size: 51-200 employees - Product usage: 1-3 years · monthly - Reviewed: October 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. the team was helpful and knowledgeable.think a review would be really helpful at this point since i know have some experience #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros like that it updates automatically at termination and hire like that you can color code and make style changes #### Cons the workbench wizard can be clunky, and you have to get use to the idiosyncrasies to make it fit your needs --- ### Good affordable services - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Consumer Services - Company size: 51-200 employees - Product usage: less than 1 year · weekly - Reviewed: October 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We have had a great experience, the implementation process was easy and we got the help needed. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros The set up was fast and simple, the implementation process was easy and we got the help needed. #### Cons Setting up the photos, I still have not gotten to help we need to set it up. --- ### Useful tool to visual organization structure - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Aviation & Aerospace - Company size: 1001-5000 employees - Product usage: less than 1 year · daily - Reviewed: May 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The chart trees are great visual and useful. #### Cons If employee names can be displayed as FirstName, LastName, that would be better. --- ### Great tool for ADP users! - Overall rating: 5/5 - Reviewer: Shannon S. - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: less than 1 year · weekly - Reviewed: May 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The ability to connect with ADP has saved us so many hours of manual work to update our company directory and org chart. #### Cons Nothing negative to share. Everything has been great! --- ### OrgChart Review - Overall rating: 5/5 - Reviewer: Ted L. - Industry: Wholesale - Company size: 201-500 employees - Product usage: 1-3 years · weekly - Reviewed: October 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Save time in updating and publishing. integration with ADP WFN flawless #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Ease of use, affordability, start up support. #### Cons Nothing to report. Ease of use and support has been responsive --- ### Great product! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Construction - Company size: 501-1000 employees - Product usage: 1-3 years · weekly - Reviewed: October 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros OrgChart is easy to use and the team at OrgChart made the implementation process very easy. The system is very customizable and can be used in many different ways. #### Cons The system can be a bit complex and might be difficult for those who lack computer skills to pickup, but overall it is very user friendly. --- ### Customizable option for org chart needs - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Computer Software - Company size: 51-200 employees - Product usage: 1-3 years · monthly - Reviewed: October 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We use this a few times a year for specific reporting purposes. But we don't use it as a our main point of contact to reference the org chart for the company. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We used this product when we want to do custom versions of our org chart, which it is very handy for. With or without names, only a certain part of the org, etc. And I liked that we can have things such as "Remote" show up on each tile but not in a loud, distracting way. #### Cons For us, it is nice for pulling specific reports but it is not that friendly to a basic user. The platform isn't intuitive, it feels like you need to be a regular user or have some software background to get the hang of it. --- ### Simple Org Charts from ADP data - Overall rating: 4/5 - Reviewer: Gary K. - Industry: Banking - Company size: 201-500 employees - Product usage: less than 1 year · monthly - Reviewed: October 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Makes org charting simple #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Initially we liked that it had an on-prem implementation (security reasons). We finally justified cloud instance with the automatic hooks to ADP. #### Cons Security features of cloud implementation not as robust as on prem - but we limited data impacted. --- ### My Review - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Automotive - Company size: 51-200 employees - Product usage: 1-3 years · monthly - Reviewed: April 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I have good experience with them. Customer service is great #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It makes our company organizational chart look great. #### Cons when the drag drop feature went away. Now that is back, I have no complaints. --- ### Great option for automating Org Charts - Overall rating: 5/5 - Reviewer: Nicole B. - Industry: Medical Devices - Company size: 51-200 employees - Product usage: 1-3 years · monthly - Reviewed: June 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of set up, integration with ADP, ability to customize #### Cons Difficult to set up template view that we wanted it to default to. --- ### OrgChart - Overall rating: 4/5 - Reviewer: Brenna S. - Industry: Biotechnology - Company size: 51-200 employees - Product usage: 1-3 years · monthly - Reviewed: October 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros OrgChart is very simple to implement, update, customize, and view #### Cons The limit of only showing 5 tiers eliminates the ability to view the full OrgChart. With less than 100 employees, we would like to be able to see everyone on a single page. That lack of capability means I still have to make a manual org chart at times --- ### Great product - Overall rating: 5/5 - Reviewer: Jenny B. - Industry: Online Media - Company size: 51-200 employees - Product usage: 1-3 years · monthly - Reviewed: October 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, great support team and love the product. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Let's us create highly customized charts #### Cons Site is not intuitive so often need to contact support. --- ### Good software - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: 1-3 years · monthly - Reviewed: September 2021 - Review source details: This review was submitted organically. No incentive was offered I did like the software It helps me to coordinate my work and get things organized easily #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros I do like the fact that it's work my work simple I can easily organise my team and the work our financial data.... #### Cons The things I did dislike are the interface they could have done much better and the registration. --- ### OrgChart - Overall rating: 4/5 - Reviewer: Verified Reviewer - Reviewed: November 2010 - Review source details: This review was submitted organically. No incentive was offered For mid-large firms that have movement - this tool is great. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 #### Pros Allows easy Database Integration. (Access via ODBC). Admins update the Access Database Staff Reporting Table - very simple data and then the Chart Manager pushes a REFRESH and the boxes are added, modified, moved, removed etc. with a single click. The Org Chart is then verified & published to interal web site. #### Cons The initial setup can be tricky but worth the extra few minutes over manually entered orgchart data. ---