--- title: "Salesloft Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Salesloft. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Salesloft is a good fit for you!" source_url: "https://www.softwareadvice.com/product/169741-Salesloft/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Sales Engagement Platform Software](https://www.softwareadvice.com/crm/sales-engagement-comparison/) / [Salesloft](https://www.softwareadvice.com/product/169741-Salesloft/) / Salesloft Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/product/169741-Salesloft/) Reviews [Alternatives](https://www.softwareadvice.com/product/169741-Salesloft/alternatives/) # Salesloft User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 564 ### Secondary ratings - Ease of use: 4.5/5 - Customer support: 4.4/5 - Value for money: 4.4/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 342 reviews (61%) - 4 stars: 182 reviews (32%) - 3 stars: 30 reviews (5%) - 2 stars: 4 reviews (1%) - 1 star: 6 reviews (1%) ### Most mentioned pros - I've found the customization of SalesLoft to be much better and the integrations into other platforms like Gmail and Salesforce is cleaner. - Overall I have had a great experience on salesloft, it has been the best cadence management tool, marketing/research helper, task management lite, contact management lite tool I have used so far. - It was a good system for marketing, creating campaigns and then monitoring who opens information emails sent to prospects. ### Most mentioned cons - Call handling flaws, CRM sync/email deliverability issues, inflexible cadences and plugin stability and security vulnerabilities - There is often a problem with emails getting automatically sent to Spam due to the automation. Unless emails and activities are customized, it's meaningless activity taking up your day. - We moved the team from HubSpot Saleshub to SalesLoft and there is no "Playbook" functionality that guides the user through what to ask a prospect on a call. ## Salesloft customer reviews Showing reviews 1-25 of 564 (page 1). ### Easy use, easy adoption, easy delivery - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Computer Software - Company size: 51-200 employees - Product usage: 3-5 years · daily - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Overall I have had a great experience on salesloft, it has been the best cadence management tool, marketing/research helper, task management lite, contact management lite tool I have used so far. They understand their niche and what the customer needs and deliver. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use, delivery and tracking of actions/tasks, clean ui, ability to quickly navigate through contacts/sequences/cadences/marketing efforts and more. Using Salesloft and other competitors in the space, there is a difference that can be felt while actively building out and using engagement lists for prospects on the app. #### Cons I would say my biggest “dislike” would just be value for money. It is a great product with a premium price tag - and for many that is great. Some competitors in the space can do most of the capability that salesloft offers, albeit with some trade offs, for a little bit easier on the budget. --- ### Clari- Sales Rep Review - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Legal Services - Company size: 201-500 employees - Product usage: 1-3 years · daily - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Clari is a great tool to provide specific feedback, helps with call summaries back to prospects, and is good for forecasts. It could do a better job entering calls, with spelling, and providing best practice insight. Easy to collaborate with multi-team members. The system does have an initial tough learning curve but it has improved to be sufficient. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Conversation summary and breakdowns. Great advice for improving areas and buy signals for sales professionals. Great prompts can lead to great information. #### Cons Sometimes the system gets confused and doesn't provide any information. Depending on accent and name, the system doesn't spell correctly. --- ### SalesLoft for Cadence - Prospecting - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Computer Software - Company size: 1001-5000 employees - Product usage: 1-3 years · daily - Reviewed: January 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Our company switch over from Groove to SalesLoft with the hope of making sales prospecting much more easy and organized. I've found the customization of SalesLoft to be much better and the integrations into other platforms like Gmail and Salesforce is cleaner. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros It's very easy to use and makes day to day workflow operations manageable, organized, and time effective. #### Cons There is often a problem with emails getting automatically sent to Spam due to the automation. Unless emails and activities are customized, it's meaningless activity taking up your day. --- ### Good for sequencing but not for wider GTM - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Computer Software - Company size: 201-500 employees - Product usage: 3-5 years · weekly - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered The Salesloft team were great made transition between products simple but functionality for SDR team was worse than Outreach #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros The UI/UX is simple and intuitive for a sequencing tool it is easier to adopt than Outreach and our AE team preferred it. #### Cons The level functionality and depth of reporting was limited compared to Outrach which had far more customisation and reporting capabilities. --- ### Sales Productivity Hack - Overall rating: 5/5 - Reviewer: John G. - Industry: Accounting - Company size: 501-1000 employees - Product usage: less than 1 year · daily - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience has been very positive. Keeping me organized and helping boost my sales productivity. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I praise SalesLoft for ease of use, AI automation, CRM integration, and boosting sales productivity. #### Cons Call handling flaws, CRM sync/email deliverability issues, inflexible cadences and plugin stability and security vulnerabilities --- ### Great Prospecting Tool - Overall rating: 5/5 - Reviewer: Darby C. - Industry: Banking - Company size: 501-1000 employees - Product usage: less than 1 year · daily - Reviewed: November 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall experience with Salesloft has been great. I do believe it makes a meaningful impact on our business in a positive way. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Salesloft is great for prospecting. I love that I can create custom cadences that allow for multiple touchpoints in an efficient way across my accounts. I can also build cadences out for my broader team and foster coordination across the sales team. It makes prospecting conversations focused and allows us to set more meetings than we would without it. #### Cons Salesloft has a lot of functionality and can be overwhelming at times without proper training. They do have lots of self help articles that are useful though. --- ### Recording & Coaching - Overall rating: 5/5 - Reviewer: Felipe S. - Industry: Security and Investigations - Company size: 1001-5000 employees - Product usage: 1-3 years · daily - Reviewed: November 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I use Clari almost everyday. It's amazing to see the analysis that it does for every call. I can review them and see what I did wrong and where I can improve. You can use the AI chat box to ask for any part of the conversation which makes it easy to use. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Clari does a great job recording calls in different languages and making summaries that you can review later. In my role, I'm measured on qualified meetings and Clari does a fenomenal job on identifying budget, authority, need & timing for my deals. #### Cons Sometimes it doesn't join the meetings and you need to add it manually. Sometimes, even if you add them manually it still doesn't join. --- ### Sales Exellence - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Telecommunications - Company size: 11-50 employees The user experiences smooth operation and continuous improvements with the software. Nonetheless, there are challenges with data visualization in Team Productivity that complicate group data reviews. Full review available after login on Software Advice --- ### AE - Overall rating: 4/5 - Reviewed: November 2026 - Industry: Airlines/ Aviation - Company size: 11-50 employees The integration with Sales Navigator is particularly useful for managing outreach activities and communications. The scheduling features, including drag-and-drop functionality, make it easier to organize tasks effectively. Full review available after login on Software Advice --- ### Amazing customer support - Overall rating: 5/5 - Reviewer: James W. - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: less than 1 year · daily - Reviewed: October 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Extremely positive. The stellar account manager, customer success and support provided by salelsoft is some of the best I’ve received by any third party provider.The tool itself is extremely functional, does what it says brilliantly and I can’t fault it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The tool itself is great and extremely functional, but the customer support from salelsoft is top tier.The support line for general bugs and queries are efficient and extremely helpful, and the customer success aspect provided by salelsoft is some of the best I’ve seen from any provider in their industry, and wider industry groups.Highly recommend for this reason alone. #### Cons The platform itself can be slightly buggy - the focus on new releases could perhaps be toned down and instead more development work could be put into maintaining and upgrading the existing features to be more stable --- ### Clari makes SFDC Extract Forecasts Easy - Overall rating: 5/5 - Reviewer: Jonathan E. - Industry: Computer Software - Company size: 501-1000 employees - Product usage: 1-3 years · daily - Reviewed: September 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Clari just makes pipeline viewership so much more simple and allows Rep to update your everything much quicker vs SFDC #### Cons The only real con to Clari is that it does not have automated alerts to email when something changes in the forecast. --- ### Best call recording tool! - Overall rating: 4/5 - Reviewer: Kemal G. - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: September 2022 - Review source details: This review was submitted organically. No incentive was offered Wingman is helping us a lot to increase our call quality by listening to and evaluating our employees. It also saves so much time for our admins. When there's a question agent cannot answer, we can simply do that part of the recording and send it to relevant teams. It's a must-have tool for any company that has sales/bd teams. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It almost correctly transcripts any accent. Saves us so much time for our admins and helps us to evaluate our calls and employees. #### Cons It's only missing one feature. I'd like to put a limitation on who can listen to the calls. --- ### Salesloft is a great tool for outbound efforts - Overall rating: 5/5 - Reviewer: Alex M. - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: less than 1 year · weekly - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered As a product it has been quite straight forward to implement and the team like to use it. As a company, because we didn't buy Customer Success time, we feel like we are treated like second class citizens and are struggling to get their attention. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros It allows our team working on outbound, prospecting efforts to have all of what they need in one place. It helps them to focus on the task and enter into flow. #### Cons We moved the team from HubSpot Saleshub to SalesLoft and there is no "Playbook" functionality that guides the user through what to ask a prospect on a call. We are lacking some of the depth of information that we were capturing before. --- ### The Best Forecasting Tool I have Used In 20 Years - Overall rating: 5/5 - Reviewer: Chuck R. - Industry: Computer Software - Company size: 51-200 employees - Product usage: less than 1 year · daily - Reviewed: September 2022 - Review source details: This review was submitted organically. No incentive was offered This is the easiest, simple, best forecasting tool on the market. I have used several in my 20 year career, but the ease of use really stands out. I thought it would take weeks to fully understand all of the features, but I was up and running in minutes. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of use is what stands out the most. The way Clari integrates with SFDC is seamless and pulls all the right info. Dashboards make it super easy to understand. It takes me less than 5 minutes to submit my forecast and lets me see the areas that need work. It saves so much time during my forecast call. #### Cons I think the systenm is top shelf. I personally need to do a better job of understanding the ap so that I can have all the benefits of the mobile experience. --- ### Excellent for sales teams - Overall rating: 4/5 - Reviewer: Naveed I. - Industry: Computer Software - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: February 2021 - Review source details: This review was submitted organically. No incentive was offered We use wingman on sales calls and its added so much value to our process. Being able to quickly and easily search and review the "game tapes" has been instrumental to our ability to improve our processes. Also, they have pre-built features that analyze calls and highlight important ones based on a variety of criteria e.g. number of questions asked by prospect. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The core features right out of the box are incredible and surpassed expectations. Seem to find a new way to delight me every single time I go into my dashboard. Easy to set-up and comes with great integrations right on day 1. No hidden fees. You get what they promise. Love the ability to quickly switch between transcript and video. #### Cons The voice recognition AI took a little longer to learn my accent --- ### Salesloft - It is what it is - Two stars - Overall rating: 2/5 - Reviewer: Verified Reviewer - Industry: Computer Software - Company size: 201-500 employees - Product usage: 1-3 years · daily - Reviewed: May 2023 - Review source details: This review was submitted organically. No incentive was offered has been poor. There are better solutions out there. As BDRs we rely on tools like sales loft to do our job and make our living. When they work poorly we work inefficiently and cause us, and our company, money. Although I cannot be certain if it is a Salesloft issue or an internal issue with the folks who administer the program. Because of that I'm giving it 2 stars instead of 1 as it may not be 100% on Salesloft. Also not ceratin if my being based overseas and calling into the US means the phone issues are only for me or also for US based employees. thing is with all other VOIP calling (Zoom, facetime, skype, teams, etc...) I have zero issues - it is only with Salesloft. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 2/5 - Functionality: 2/5 #### Pros It integrates well with Salesforce. It is better than using a rotary phone and yellow pages like back in the day. #### Cons Phone issues. Intermittent outages. Bad experience with support. --- ### Mostly the same as what you'd expect, but not as expensive - Overall rating: 3/5 - Reviewer: Keri W. - Industry: Marketing and Advertising - Company size: 201-500 employees - Product usage: less than 1 year · daily - Reviewed: December 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Functionality: 3/5 #### Pros I rely on Wingman primarily for call recordings (to check myself/my memory as well as share training calls etc. with customers) - it does both of those things perfectly fine. #### Cons It's a little clunky in some ways/takes some getting used to. Was harder to set up and I think it's a little tacky everything is on "trywingman.com" but it does what it's supposed to. --- ### Decent tool - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 1001-5000 employees - Product usage: less than 1 year · weekly - Reviewed: January 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 3/5 #### Pros Clari is a good forecasting tool for teams. The integration is nice with Salesforce and pulls relevant information. #### Cons The usage is still very foreign. Not sure if teams use this for opportunities or strictly for forecasting. --- ### Getting used to Salesloft. Feels clunky at times - Overall rating: 4/5 - Reviewer: Bill G. - Industry: Marketing and Advertising - Company size: 501-1000 employees - Product usage: less than 1 year · daily - Reviewed: April 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have liked Salesloft so far, but not as much as I liked Outreach at my last job #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros I like the ease of use when creating new cadences #### Cons Some things aren't as intuitive as i'd like. For example when a prospect responds to an email it is unclear at times if they have been removed from a cadence --- ### My Experience with Wingman - Overall rating: 5/5 - Reviewer: Lusine (Tina) K. - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: November 2021 - Review source details: This review was submitted organically. No incentive was offered Have used the product already 2 months and overall I am happy. So far so good Thanks for a nice, easy to use product #### Ratings breakdown - Ease of use: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Transcript part is the most important and useful feature, we are using when doing our calls. It makes the CSM job much easier #### Cons Currently can't provide a relevant answer, as I have been using Wingman for almost 2 months. I will definitely provide feedback once I manage to make use of all other features --- ### Making SFDC easier to use - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Networking - Company size: 5001-10000 employees - Product usage: 3-5 years · daily - Reviewed: November 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I like that it brings in all the data I need to see from SDFC in one place. It is easy to change dates and move deals through the pipline compared to reports in SFDC. #### Cons I wish it had more features. I still have to use SFDC for all the heavy work. Notes, etc. --- ### Very reliable sales engagement tool - Overall rating: 4/5 - Reviewer: Haruki T. - Industry: Computer Software - Company size: 1001-5000 employees - Product usage: less than 1 year · daily - Reviewed: March 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Compared to other sales engagement tools, SalesLoft has a very user-friendly interface which makes it very easy to navigate from the get-go. Very easy to access the analytics and apply filters to get the desired data. Their conversational intelligence feature for both meetings and dials is great for coaching purposes. #### Cons Their integrations can sometimes be glitchy but is resolved in a fast manner. --- ### Clari for ICs - Overall rating: 4/5 - Reviewer: Brice E. - Industry: Computer Software - Company size: 201-500 employees - Product usage: less than 1 year · daily - Reviewed: December 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Functionality: 3/5 #### Pros Easy to use and manage expectations of leadership month to month. Allows you to plan and understand what gaps need to be filled with pipeline and refocus your time if needed. #### Cons Dashboard and views can be difficult to set up and replicate. Not a crucial function for an IC but nice to have. --- ### Perfect combo of prices and features - Overall rating: 4/5 - Reviewer: Aryeh C. - Industry: Utilities - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: June 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It has everything we would need from a call recording platform. Very easy to use and set up for our team. #### Cons It doesn't have an easy way to manually store calls --- ### Manage your sales outreach in a few clicks - time saving where you need it. - Overall rating: 4/5 - Reviewer: Jennifer H. - Industry: Computer Software - Company size: 201-500 employees - Product usage: 1-3 years · daily - Reviewed: August 2023 - Review source details: This review was submitted organically. No incentive was offered Overall a positive experience we have a really strong customer success rep in [sensitive content hidden] who has been on hand with any questions we have had. She guided us through our implementation across several teams and we have had a couple of best practice sessions to make sure everyone is on the same page. Salesloft is pretty self explanatory to use and once you get started the UI makes sense on how to work. For team members coming from pure CRM usage it can be a bit of a learning curve but once they get the hang of it they love how much more they can get done. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The most important reason for implementing Salesloft was our SDR team was slowed down by very admin heavy processes and onboarding became a time sync for new team members to learn. Salesloft meant that new team members could know exactly what was expected as outreach for certain prospects. It also means you now have access to a really rich amount of data to understand what types of outreach = success whether it be mixing up length or when certain emails are sent, no. calls etc. Suddenly having access to this information meant that the most successful SDRs no longer had information siloed to them and we could get more and more best practices shared across the team. #### Cons I mentioned when assessing the features the couple of things where Salesloft could improve: - increase focus for non opp creating SDRs. This would mean that those teams could take more advantage of the coaching modules and actually get richer data when their looking for trends across performance. Most interesting to me would be- number of high value activities completed - no meetings booked - no. meetings attended - being able to read leads converted to an opportunity which is the traditional way Salesforce would identify success. Since the release of Rhythm there has been some jankiness in the tool. A few screens that don't take you where you are supposed to go and some slowness with pre-scheduled emails. Their product team has messaged and said they are working on these areas. ---