--- title: "Harness Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Harness. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Harness is a good fit for you!" source_url: "https://www.softwareadvice.com/product/209320-Harness/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Fundraising Software](https://www.softwareadvice.com/nonprofit/online-fundraising-platforms-comparison/) / [Harness](https://www.softwareadvice.com/product/209320-Harness/) / Harness Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/product/209320-Harness/) Reviews [Alternatives](https://www.softwareadvice.com/product/209320-Harness/alternatives/) # Harness User Reviews ## Reviews summary - Overall rating: 4.8/5 - Total reviews: 42 ### Secondary ratings - Ease of use: 4.8/5 - Customer support: 4.9/5 - Value for money: 4.6/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 36 reviews (86%) - 4 stars: 5 reviews (12%) - 3 stars: 0 reviews (0%) - 2 stars: 1 reviews (2%) - 1 star: 0 reviews (0%) ### Most mentioned pros - The elegance of integrations and presentation makes it look like we have a dedicated team of professionals running our digital marketing, but it's just Harness and our office staff. - We love using this product for special events and various community drives. - We are pleasantly surprised by how simple and useful Harness is for engaging our community donors. ## Harness customer reviews Showing reviews 1-25 of 42 (page 1). ### Amazing! - Overall rating: 5/5 - Reviewer: Gina K. - Industry: Non-Profit Organization Management - Company size: 201-500 employees - Product usage: 3-5 years · daily - Reviewed: May 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, absolutely love Harness and would recommend it for any Non-profit organization. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love how EASY Harness is. I love the excellent customer service - they're very supportive, personable, and informative. I love how easy it is to embed the donation code into your website and how sleek it looks. It's very easy to customize it. It's an overall seamless experience. #### Cons I wish there were a feature to see the source of the donations (social, website, google, etc.) --- ### Harness provides core community engagement - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: less than 1 year · weekly - Reviewed: September 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We are pleasantly surprised by how simple and useful Harness is for engaging our community donors. We value the ability to message them, use media to present our programs to them, and give them a better window into our operations so they feel that their donations are having an impact. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Having reactive content for people's contributions is important for helping show our gratitude. Implementing Harness on our website was extremely straightforward and has helped us with our outreach. #### Cons Not being able to import donor history from other donation management software to help make the transition feel less like a new chapter. --- ### Harness is a great tool for Non-Profits - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: 1-3 years · weekly - Reviewed: February 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, I think Harness is great and I referred the software to several of my colleagues in the fundraising business. It's an overall great tool to have. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros What I like most about the software is the ability to provide the text-to-give option, campaigns, and round-ups for our constituents. Our donors have several ways to make a donation. I like being able to text our donors directly through the app. #### Cons An actual Peer-to-peer aspect would be nice to have integrated. #### Vendor response Hi Ej, Thanks for taking the time to leave us a review! We're thrilled to hear that you find Harness Giving to be a great tool for nonprofit organizations like yours. We're especially glad to hear that you appreciate the text-to-give option, campaigns, and round-ups that we offer. At Harness Giving, we're committed to providing a wide range of donation options for your constituents, so it's great to know that we're hitting the mark for your organization. We also appreciate your feedback on the peer-to-peer aspect of our platform. We're always looking for ways to improve and enhance our offerings, so we'll definitely take your suggestion into consideration as we continue to develop our product. Thank you for your kind words and for referring our software to your colleagues in the fundraising business. We're honored to have your trust and support, and we're excited to continue working with you and your organization to make a positive impact in the world. Best, Simonne and the Harness Giving team Replied April 2023 --- ### COF Review - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Non-Profit Organization Management - Company size: 51-200 employees - Product usage: less than 1 year · weekly - Reviewed: December 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Everyone I have been in contact with has been so friendly and helpful. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very easy to get started. And makes it easy to reach out to donors, and allows them several ways to give. #### Cons We have no cons at the moment, everyone has been great! #### Vendor response Thank you for the awesome review! 🎉 We're thrilled to hear how easily you got your recurring giving program up and running—it’s exactly what we’re here for. And remember, our support team is always here if you ever need us. Thanks for letting Harness be part of your mission! 💙 Replied December 2024 --- ### Pays for Itself - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: 3-5 years · monthly - Reviewed: April 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I have been nothing but impressed from the first sales call. The reps have been helpful and just perfectly responsive. Initial integrations were fantastic, with one-page explanations to kickoff particular aspects of the platform. I know that if I need help with any campaign, technical issue, or fundraising need, I can call the Harness team and schedule a support meeting that surpasses the standard. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The donor interface is incredibly designed and user-friendly. The elegance of integrations and presentation makes it look like we have a dedicated team of professionals running our digital marketing, but it's just Harness and our office staff. Harness has allowed us to spontaneously capture donors through dedicated campaigns, as well as social media and website platforms. Further, as a community intermediary, we have been able to nimbly launch various cause campaigns with professionalism and speed. #### Cons There is nothing I dislike. Everything is functional and continually improving. #### Vendor response Hey there, Nikie! WOW, we can't thank you enough for your glowing review of Harness Giving! It sounds like our platform has been a game-changer for your organization, and we couldn't be happier to hear that. We're thrilled that you find our donor interface to be incredibly designed and user-friendly, and we love that our integrations and presentation have helped your organization look like a team of digital marketing professionals (even though it's just you and your office staff). And the fact that you've been able to capture donors through dedicated campaigns, social media, and website platforms? AMAZING. We're especially glad to hear that you love our round-up giving option - it's one of our favorites too! And we're so happy that our sales team and support staff have been able to help you with your campaigns, technical issues, and fundraising needs. We take pride in providing top-notch customer service, and it's great to hear that our team has lived up to your expectations. Lastly, we can't thank you enough for your loyalty to Harness Giving. We're committed to constantly improving our platform and adding new features to better serve our customers (like you!), and we're excited to continue our partnership with you. Thank you again for your awesome feedback, Nikie! We appreciate you more than words can say. Best, Simonne and the Harness Giving team Replied April 2023 --- ### Why Choose Harness - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: October 2021 - Review source details: This review was submitted organically. No incentive was offered Why Choose Harness? Like many not-for-profits, Support Connection must raise all its own funds while keeping fundraising costs to a minimum. We are an extremely busy organization that offers free breast and ovarian cancer support services nationwide. Every donation and every dollar count. It is important for our donors to donate easily and securely. We want people to have the opportunity to share why they are donating since many of our donors are giving to us because we have helped them or a loved one. Last year, we were struggling to find a product that was affordable and accomplished our goals. Then came Harness. We were very impressed at how they reached out and gave an excellent presentation. It was easy to follow and not full of marketing buzz words and fluff. The customer service continues to be excellent. We made the wise decision to sign on to Harness. The product is affordable. We raised enough money in the first two months to pay for the service for a year! We love the ease of donating, the monthly donation option and the way the receipts include any message written by the donor! We like the concept of the monthly Round-Up program but our organization must come up with a strategy to promote it. Last, but not least, the Campaign option is fabulous! It is easy to set up and track the donations. We recently had a company sign on to fundraise for us because of our easy-to-use campaign feature. Reporting features are easy to use and give us all info we need #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Please read the Overall Experience for details. #### Cons People do seem to find signing up for the Round Up Program a bit confusing. Also, some people find setting up a user account a bit confusing. #### Vendor response Hi Katherine, Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you're finding Harness Giving to be a cost-effective solution that helps you reach a younger audience and easily accept donations. It's wonderful to hear that our product has helped you raise enough funds in just two months to cover your costs for an entire year! We're sorry to hear that some users have found signing up for the Round Up Program and setting up a user account to be confusing. We're always looking for ways to improve and make our platform more user-friendly, so we appreciate your feedback and will take it into consideration. Thank you again for choosing Harness Giving and for your kind words about our excellent customer service. We're always here to help and support you and your organization in any way we can! Best, Simonne @ Harness Giving Replied April 2023 --- ### Partnering with Harness is a grand slam homerun. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Hospital & Health Care - Company size: 10000+ employees - Product usage: 1-3 years · daily - Reviewed: July 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Harness is one of the most innovative and customer focused companies with whom I've ever collaborated. I would recommend Harness to any non-profit organization. The program simply delivers! And we've not even reached our potential with what we can do with the Harness capabilities. As we grow, I know Harness will help us every step of the way. The monthly giving and round-up technology is amazing and provides our donors with a very accessible way to give that is very engaging. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The team at Harness completely gets that a major component of fundraising is the quality of the donor experience (Ease of use, proper stewardship, and engagement with the charity). Harness is helping us build more than just donation forms for every type of giver, they're helping us change how we connect with our donors. Harness customer service and support makes us feel like they want to help us be as successful as possible. I've not experienced that level of service and support and commitment to innovation like I have with Harness. #### Cons There's not much to dislike, but if we've ever had an issue with functionality, the Harness team has always been very attentive to collaborate with us to address the problem and make it better. #### Vendor response Wow, Danny! Your review has us feeling like we hit a grand slam homerun! We're thrilled to hear that Harness is helping you build more than just donation forms but also changing how you connect with your donors. Our team is dedicated to providing the best support to help you succeed, and we're glad that you've experienced that level of service and commitment to innovation with Harness. Thank you for choosing us and recommending us to other non-profit organizations. We can't wait to see what you'll achieve with the capabilities of Harness in the future! Thank you again for choosing Harness Giving, and we look forward to continuing to support your organization's mission! Best, Simonne and the Harness Giving team Replied April 2023 --- ### Donors Love It - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: October 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The customer service has been incredible and we appreciate that the system makes monthly donations easy. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Through Harness, we are able to easily communicate with our donors through engaging text messages, giving them live updates on our work. This has been a fantastic stewardship tool for us. Donors also love that they can log into their account and capture all of their tax information right away when they need it. #### Cons We use DonorPerfect for our CRM and the one challenge we have had with Harness importing directly into DonorPerfect has been the duplicates. We regularly have to check for duplicates, as Harness use the email address as the unique identifier, whereas DonorPerfect uses the Donor ID as the unique identifier. When a donor changes their email address in Harness, it creates a duplicate record for them in DonorPerfect. Our team has to stay on top of this. #### Vendor response Hi Mary, we're so glad you are making the most of (and enjoying) our donor stewardship tools! I have taken note of your duplicates issue between Harness and DonorPerfect and have sent it to our tech teams to look into. Thank you for being a loyal customer of Harness, we look forward to continuing to provide you great customer service and help you grow your monthly donor-base ���� Replied October 2022 --- ### Excellent platform with outstanding customer service! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: 1-3 years · weekly - Reviewed: November 2021 - Review source details: This review was submitted organically. No incentive was offered Overall experience has been awesome! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This is a very user-friendly online donation platform and the best part just may be how amazing their customer service has been. [SENSITIVE CONTENT], specifically, is one of the greatest associates I have ever worked with - if she does not have an answer to one of my questions already loaded into the FAQ's section, she customizes videos specifically tailored to my question. She is very thorough and easy to follow. ...not to mention that her responses are always in a timely manner. I also love that the platform is constantly upgrading and implementing new tools to assist us with our fundraising efforts. Bravo [SENSITIVE CONTENT]!! #### Cons To date, I'm happy with everything. The initial setup took some time but all platforms do :) #### Vendor response Hi Yvette, We are over the moon with gratitude for your review! Thank you for choosing Harness Giving as your online donation platform and for taking the time to share your wonderful experience with us. It's truly heartwarming to know that our team's dedication to providing customized support and timely responses has made such a positive impact on your fundraising efforts. We take pride in continuously upgrading and implementing new tools to assist our users in their fundraising goals. It's wonderful to hear that you appreciate these efforts and that you find our platform user-friendly. Thank you for choosing Harness Giving based on price, customer service, and features. We're delighted to have you as a part of our community and look forward to continuing to support your efforts as Director of Resource Development. If you ever have any questions or feedback, please do not hesitate to reach out to us. We're always here to help! Warm regards, Simonne and the Harness Giving Team Replied April 2023 --- ### Easy integration with amazing impact - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: January 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We've had a great experience with Harness so far! The support team has been helpful and as I mentioned before, and the software has been incredibly beneficial. I would absolutely recommend Harness to other nonprofits. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros It's hard to narrow down the best feature of Harness, but 3 things in particular have stood out to me:1. Easy integration. I'm not a tech-oriented person, but adapting and using Harness has been an absolute breeze2. Round-Ups. Although we're still in the process of recruiting more Round Up donors, this is a really great way to bring in some passive donations, even in small amounts, from people that may not otherwise give.3. The website pop-up. Utilizing a pop up that people see the moment they visit our website, especially one that encourages monthly gifts, seems to have had a huge impact on our donation volume. #### Cons The only downside to Harness so far has been that it doesn't integrate with our current donor management system, Eleo. This hasn't proven to be much of a difficulty, though, and it's understandable that a company may not be able to integrate with every other software out there. #### Vendor response Hey Leta! I was thrilled to read your review of Harness Giving and learn about the positive impact it has had on your organization. It's wonderful to hear that you found the software easy to integrate and that the Round-Ups feature is bringing in additional donations from new sources. I'm sorry to hear that the integration with your current donor management system, Eleo, isn't possible at this time. Nonetheless, it's great to see that it hasn't posed a significant challenge for you and your team. I also wanted to express my gratitude for your fantastic video review of our product. The entire team was truly appreciative of your kind words and support. It's reviews like yours that inspire us to keep innovating and improving the product to better serve our users. Thank you again for choosing Harness Giving and for all the amazing work you're doing for your cause. We're proud to be part of your journey. Warmest regards, Simonne and the Harness Giving team Replied April 2023 --- ### Great platform for encouraging recurring gifts - Overall rating: 4/5 - Reviewer: Mike S. - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: January 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Customer service and training modules are good. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy to implement and use (even for tech-challenged folks like me!). #### Cons I wish there was an option to schedule text messages ahead of time to be sent later. #### Vendor response Hi Mike, Thank you for taking the time to share your experience with Harness Giving. We're thrilled to hear that our platform has been a great fit for your organization, and that it has been easy to implement and use, even for those who may not be as tech-savvy. Regarding your suggestion about scheduling text messages ahead of time, we appreciate your feedback and are always looking for ways to improve our platform. We'll definitely take this into consideration for future updates. We're glad to hear that you found our customer service and training modules helpful. We strive to provide top-notch support and resources to ensure our customers have a positive experience with our platform. Thank you again for choosing Harness Giving and for sharing your positive experience with others. We appreciate your support and look forward to continuing to help your organization make a difference. Best regards, Simonne and the Harness Giving team Replied April 2023 --- ### Love this monthly giving platform - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: 3-5 years · weekly - Reviewed: September 2020 - Review source details: This review was submitted organically. No incentive was offered Love this team - the customer service has been very helpful, and the product team understand our mission and work personally and closely with us. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The dashboard is very easy to use, and we enjoy being able to text all our donors. Ability to create customized landing pages is also great. #### Cons Further syncing of data to our database would be helpful. Currently possible with export/import, but direct syncing would be nice as well. #### Vendor response Oh my goodness, Kyle, thank you so much for this wonderful review! We're so glad to hear that you love our monthly giving platform and find the dashboard easy to use. It's great to hear that you're enjoying the ability to text all your donors and create customized landing pages too. We appreciate your feedback on syncing data to your database, and we're constantly working to improve our product features to better meet your needs. We're thrilled that our customer service team has been helpful to you, and we take pride in understanding your mission and working closely with you to achieve your goals. Thank you again for being part of the Harness Giving family for over 2 years, and we look forward to continuing to support your organization for many more years to come! Thank you again for choosing Harness Giving, and we look forward to continuing to support your organization's mission! Best, Simonne and the Harness Giving team Replied April 2023 --- ### Great and easy to use - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Non-Profit Organization Management - Company size: 51-200 employees - Product usage: 3-5 years · daily - Reviewed: October 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It's donor-friendly and easy to use for the donor and for processing #### Cons Would like more customization as far as colors/graphics #### Vendor response Hi Dawn, Thank you for your review! We look forward to continuing to provide top-notch donor-friendly products and are working towards more customization options for you and your team in the future. ✨ Stay tuned! Replied October 2022 --- ### Harness is helping us help those who served - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: less than 1 year · weekly - Reviewed: November 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We have found the round-up feature of Harness to be the most impactful part of the Harness platform. Our donors can give a little extra every month and it does not come from an appeal. #### Cons There are no cons for Harness Giving. Our platform use has been completely satisfying for the past five months. --- ### Hail to Harness - Overall rating: 5/5 - Reviewer: Winnie C. - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: 3-5 years · weekly - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered Overall, Harness is a very useful tool in managing my received payments. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I thoroughly enjoy using Harness for my donations. It's an easy platform to use. #### Cons Sometimes the timing is a little slow with payouts. --- ### Harness is Great! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Executive Office - Company size: 51-200 employees - Product usage: less than 1 year · daily - Reviewed: January 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. One word comes to mind; outstanding! Outstanding from onboarding to implementation! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Harness is an easy to use interface and helps our organization raise money. #### Cons Nothing comes to mind, easy to use - and their team is super helpful. #### Vendor response Thank you for the fantastic review, Donald! 💙 It’s great to see how you’re maximizing impact with the best tools for your needs. We're here to keep supporting your mission every step of the way! 🙌 Replied January 2025 --- ### Simple. Easy. Fast. Results. - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: 3-5 years · weekly - Reviewed: April 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Harness Giving is a donor-centric platform that is easy, professional, and engaging for both donor and our nonprofit. From the setup of the fundraising campaign, text and email replies/confirmations to donors that is built-in make it streamlined. Reporting is quick and easy because you set the parameters. #### Cons Some of the reporting has been confusing, but am hoping this will get better using the system more. --- ### Harness helped us quadruple our donations in 2 years - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: July 2021 - Review source details: This review was submitted organically. No incentive was offered We've loved Harness from day one because the Harness team devoted such careful attention to our needs. They've regularly added or improved features, often in response to our direct requests. Admin is easy for non-techies to handle. Text messaging has really improved our interactions with donors. Couldn't be happier. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Love the Harness interface and how it integrates beautifully with our website. The administration dashboard is well laid out and easy to navigate. The donation forms really encourage turning one-time donos into recurring donors, and this has really driven the increase in our donations. The customer support is beyond good. So responsive. #### Cons Tax reports need to be easier and automatic. #### Vendor response Hey there, Rose! Thanks for sharing your experience with Harness Giving. It's great to hear that you've had such a positive experience with the platform, and even better to hear that it's helped you quadruple your donations in just two years! That's fantastic! We're thrilled to know that the interface has been easy to use and integrate with your website, and that the donation forms have encouraged recurring donations. However, we're sorry to hear that the tax reports need improvement. We'll definitely pass that feedback along to the team so they can work on making it easier and more automatic for you. It sounds like you made the right choice in choosing Harness Giving, and we're glad to know that the team has been responsive and attentive to your needs. Keep up the great work, and we hope that Harness Giving continues to be a valuable tool for your organization for many years to come! Thank you for choosing Harness Giving, and we hope to continue serving you in the future! Best, Simonne @ Harness Giving Replied April 2023 --- ### User Friendly Platform that Doesn't Need Much Maintenance - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: less than 1 year · weekly - Reviewed: March 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. So far it has been an overall great experience. There are a couple of kinks in the tool that once worked out will make it way better. And it would be much better with more email options inside the platform as well to function more a CMS. But the organization of the tool, the look of it, the reliable functionality, and the level of support is excellent. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros There was a lot of support to set everything up, the team even did a lot of the work on the front end for us. They followed up later with more suggestions for improvements. When I ran into issues, they were quick to help. Support is certainly a strong point for Harness. I also really like the addition of the "Round Ups" donations - which I haven't seen on any other platforms. The front end is user-friendly and the back end is clean and easy to use as well. #### Cons It took a little while to get the change of how to set up and connect campaigns, impact amounts, and giving forms. It was a little confusing at first, but a decent system once you get the hang of it. Setting up minimus in campaigns does not pull over to the default donation form which makes it a little confusing on the front end and easy for users to get around the minimums (unintentionally). There aren't a lot of customization options for sending automatic thank you emails to donors. And not really any email options in general. The price is a little high (with both a monthly fee and a percentage fee - whereas some platforms only charge a similar percentage or only a monthly fee. --- ### Great for Roundups and Fundraising in General - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: 1-3 years · weekly - Reviewed: July 2020 - Review source details: This review was submitted organically. No incentive was offered We've loved using Harness so far and we continue to find more ways we can gain value out of the platform while they take care of our basic fundraising needs as well. We absolutely LOVE working with Customer Support (which is usually not the case). We worked with [SENSITIVE CONTENT HIDDEN] who has been an absolute delight! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros We love the fact that it supports all of our fundraising needs and their customer service is the BEST! We initially started with Harness just to use their roundups fundraising feature. It helped us provide a new offer to our supporter base beyond their normal onetime donations. After discussing the platform with their customer support team (which is wonderful by the way!) we realized that we could use it for so much more than just roundups. We've now implemented the use of their texting feature, monthly giving and we also use it for our onetime gifts so that we have all our fundraising needs in one piece of software. #### Cons There are still some small things that we wish the platform, such as better annual receipting. But, we've had a great experience when it comes to requesting specific things and Harness actually adding them. So, we're hopefully optimistic that a lot of the little things that we've requested will be available soon. Especially since they've already added some things we've requested in the past. #### Vendor response Hi Ruan! Thanks for taking the time to leave such a positive review for Harness Giving. We're thrilled to hear that you've had such a great experience with our platform and that it's been able to support all of your fundraising needs. It's wonderful to hear that our roundups feature has been a hit with your supporter base and that you've been able to implement other features such as monthly giving and text messaging with ease. We're always working to improve our platform and appreciate the feedback you've provided us. We're glad to hear that our customer support team has been able to provide you with excellent service. Our team is passionate about helping our users succeed and we're thrilled that their efforts have not gone unnoticed. Thanks again for choosing Harness Giving and we look forward to continuing to support your fundraising efforts in the future! Best, Simonne and the Harness Giving team Replied April 2023 --- ### Helpful Support & Easy Implementation - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: 3-5 years · weekly - Reviewed: November 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Harness has made monthly giving easy for our donors and provided a great solution for a text to give option. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Harness is incredibly user-friendly and is backed by an amazing support team, who helped us easily implement the tools for success. #### Cons Because there are certain campaigns we don't wish to automatically include in our drop down options, that starts getting a little complicated, but the Harness team is always there to help if we try to get too advanced and make things complicated for ourselves. Harness does everything they can to keep things simple, which we like. #### Vendor response Hey Jenelle, it's awesome to hear that you're so satisfied with Harness Giving! It's great to see how easy it is to use and how helpful the support team has been in implementing it for your organization's success. It's understandable that sometimes it can get a little complicated, but it's fantastic to know that the Harness team is always ready to lend a hand and keep things simple. It's also interesting to hear that you considered Blackbaud Raiser's Edge NXT, but had a hard time with their merchant services and support team. I'm glad to hear that Harness was able to step in and provide the incredible support that you needed. And it's fantastic to see how monthly giving has been made easy for your donors, and how the text-to-give option has been a great solution. Thank you for being a long-time customer and for entrusting us with your fundraising needs. We are grateful for your support and look forward to continuing to work with you in the future! Warmest regards, Simonne from Harness Giving Replied April 2023 --- ### Don't let them pressure you - Overall rating: 2/5 - Reviewer: Christopher L. - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: less than 1 year · weekly - Reviewed: May 2020 - Review source details: This review was submitted organically. No incentive was offered Not enough flexibility. Not easy enough to just capture donor info -- people are going to assume they have to make a donation first. Sometimes its nice just to get contact info so you can establish a relationship with your potential donors -- this is not the priority of this platform. We signed up the month before COVID. Maybe I shouldn't be so critical but it would have been nice if they discounted these months we've been putting all of our effort into our operation. I spent most of my time with the platform the first month. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 4/5 - Functionality: 1/5 #### Pros the coach who helped was informative. I got some ideas about what I'd like to do to reach my supporters and also some ideas that I would not like to do such as text them every time we have an announcement or we need funding. #### Cons The campaigns are not that intuitive. I was under the impression when I signed up that we'd be able to capture donor information without prompting for a donation first via text to give. This is not the case. Many of the things they hail as features, I see as ways that would discourage people to give, such as keeping up via text messages (intrusive), recurring donation wall you have to opt out of in front of option to make one time donation, not easy to integrate campaigns with actual website (everything is an external link). $200 is a lot of money for features you can get separately, much cheaper. #### Vendor response Dear Christopher, Thank you for sharing your thoughts with us. We're sorry to hear that your experience with Harness Giving wasn't as intuitive as you had hoped. We appreciate your feedback about our text-to-give feature, and we understand that it may not be for everyone. We take all feedback seriously and are always looking for ways to improve our platform. We're glad to hear that our coach was informative and provided you with some ideas on how to reach your supporters. We value the opportunity to support and guide our users in any way we can. We're thrilled that you found our platform easier to integrate into your website and that it provided you with creative ways to make campaigns, get donor info, and post content. We strive to provide our users with flexible and easy-to-use features to help them achieve their fundraising goals. We apologize for any misunderstanding regarding our pricing structure. Our pricing is designed to be transparent and affordable for organizations of all sizes. We offer a variety of plans to fit the needs of our users. Lastly, we want to express our gratitude for your feedback regarding our platform's response to COVID-19. We recognize that these were challenging times for many organizations, and we are always looking for ways to support our users during difficult times. Thank you again for your feedback, and we hope to continue to work with you to achieve your fundraising goals. Best regards, Harness Giving Team Replied April 2023 --- ### Love Harness Giving - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: March 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Love how easy this platform was for me to set up and how easy it is for our guests to use. #### Cons None that I can think of off hand, they are always updating things so it just keeps getting better. --- ### Wonderful Platform! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Fund-Raising - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: October 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I love it. I would recommended to ANYONE looking to find a platform with ease of access to donors. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the accessibility of this platform. Not only is it simple to use, but if you do need help, the help center is always there for you! I love being able to see/ utilize my donors in real time. #### Cons N/a! I love everything. This platform is superior! #### Vendor response Hi there! Simonne here from Harness Giving, and I have to say, your review just made our day! We're thrilled that you're loving our platform and finding it so easy to use. We're also happy to hear that our help center has been there for you whenever you've needed it - we're always here to support you! It's fantastic to hear that you've been able to utilize your donors in real-time and that you have no cons to report. We're always looking for ways to improve, but it seems like we're doing pretty well in your book! Thank you so much for recommending Harness Giving to anyone looking for an accessible fundraising platform - that really means a lot to us. We're so glad to have you as a part of our community, and we look forward to continuing to support your fundraising efforts. If you have any questions or feedback, don't hesitate to reach out. We're always here to help! Best regards, Simonne and the Harness Giving Team Replied April 2023 --- ### Great product for a small non-profit organization! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: November 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We love our customer service folks. They are the best around. Couldn't do this without them #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We love using this product for special events and various community drives. The keyword features are incredibly easy and convenient. #### Cons As a small non-profit, we keep a very tight budget. We're always cognizant of our budget #### Vendor response Hi Amber, Thank you so much for taking the time to leave a review of Harness Giving. We're so happy to hear that our product has been a great fit for your small non-profit organization, especially for your special events and community drives. Our team works hard to make sure that our platform is easy to use and provides all the features that organizations like yours need to run successful fundraising campaigns. We understand that budget is always a concern, especially for small non-profits, and we're proud to offer an affordable solution that doesn't skimp on functionality. It's great to hear that our keyword features have been convenient for you, and we appreciate your feedback on ways we can continue to improve our platform. We're thrilled to hear that our customer service team has been a valuable resource for your organization. Our team takes great pride in providing exceptional service and support, and we're glad to know that they've been able to help you achieve your fundraising goals. Thank you again for choosing Harness Giving and for taking the time to share your experience. We're committed to providing excellent service and support for organizations of all sizes, and we're proud to partner with you in your fundraising efforts. Best regards, Simonne and the Harness Giving team Replied April 2023 ---