# QuickBooks Online Software Overview 2026 - Features & Pricing

> Review of QuickBooks Online Software: system overview, features, price and cost information. Get free demos and compare to similar programs.

Source: https://www.softwareadvice.com/product/393202-QuickBooks-Online

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Overview

[Reviews](https://www.softwareadvice.com/product/393202-QuickBooks-Online/reviews/)[Alternatives](https://www.softwareadvice.com/product/393202-QuickBooks-Online/alternatives/)

# QuickBooks Online 2026: Benefits, Features & Pricing

Updated June 8, 2026

Written by [Eduardo Garcia](https://www.softwareadvice.com/resources/author/eduardo-garcia/)

Content Analyst

Edited by [Mehar Luthra](https://www.softwareadvice.com/resources/author/mehar-luthra/)

Team Lead, Content

Wondering if QuickBooks Online is right for your organization?

Our Accounting Software selection experts can help you in 15 minutes or less.

On this page

-   Our Summary
    
-   User Interface
    
-   Popular Alternatives
    
-   Pricing and Plans
    
-   Features
    
-   Integrations
    
-   Key Sentiments
    
-   User Reviews
    
-   Frequently Asked Questions
    
-   Popular Comparisons
    

## Our Summary

QuickBooks Online

4.3

[(8460)](https://www.softwareadvice.com/product/393202-QuickBooks-Online/reviews/)

FrontRunner 2026

Pros:

-   User-friendly interface
-   Customizable invoicing

Cons:

-   Feature limitations
-   Customer support

Pricing

Starting at $38.00 per month

### What is QuickBooks Online:

QuickBooks Online is a cloud-based software platform that streamlines business accounting. The online version makes the tool accessible from anywhere, on any device. Specifically, QuickBooks Online offers billing and invoicing, expense tracking, and financial reporting features.

### Why we like QuickBooks Online:

QuickBooks Online has been featured as our [FrontRunners report for Accounting Software in 2025](https://www.softwareadvice.com/accounting/). It allows for increased connectivity across device platforms and real-time collaboration. The platform automates accounting tasks, data integration, and industry-specific insights and apps. Additionally, QuickBooks Online can integrate with third-party applications such as Expensify, PayPal, and Amazon Business.

### Who should use QuickBooks Online:

QuickBooks Online is especially useful for businesses with multiple accounting clients or users in various global locations. It’s a valuable tool for small to medium-sized businesses, with 67% of those who reviewed the product having between 2 and 50 employees.

Wondering if QuickBooks Online is right for your organization?

Our Accounting Software selection experts can help you in 15 minutes or less.

## QuickBooks Online User Interface

## Popular QuickBooks Online Alternatives

Main Product

QuickBooks Online

4.3

[(8460)](https://www.softwareadvice.com/product/393202-QuickBooks-Online/reviews/)

Ratings Breakdown

-   4.24Ease of use
-   4.16Value for money
-   4.00Customer support
-   4.27Functionality

Pricing

Starting at $38.00 per month

Get Price

Alternative Product

[QuickBooks Enterprise](https://www.softwareadvice.com/construction/qb-desktop-enterprise-profile/)

4.5

[(20649)](https://www.softwareadvice.com/construction/qb-desktop-enterprise-profile/reviews/)

Ratings Breakdown

-   4.31Ease of use
-   4.30Value for money
-   4.14Customer support
-   4.40Functionality

Pricing

Starting at $2210.00 per year

Get Price

Alternative Product

[Xero](https://www.softwareadvice.com/accounting/xero-profile/)

4.4

[(3299)](https://www.softwareadvice.com/accounting/xero-profile/reviews/)

Ratings Breakdown

-   4.36Ease of use
-   4.25Value for money
-   4.04Customer support
-   4.29Functionality

Pricing

Starting at $25.00 per month

Get Price

Alternative Product

[QuickBooks Desktop](https://www.softwareadvice.com/accounting/quickbooks-pro-profile/)

4.4

[(2560)](https://www.softwareadvice.com/accounting/quickbooks-pro-profile/reviews/)

Ratings Breakdown

-   4.31Ease of use
-   4.16Value for money
-   3.89Customer support
-   4.28Functionality

Pricing

Starting at $1069.20 per year

Get Price

Alternative Product

[Sage Construction Suite](https://www.softwareadvice.com/product/185440-Sage-Construction-Suite/)

4.0

[(1059)](https://www.softwareadvice.com/product/185440-Sage-Construction-Suite/reviews/)

Ratings Breakdown

-   3.70Ease of use
-   3.67Value for money
-   3.90Customer support
-   3.94Functionality

Pricing

Available upon request

Get Price

Alternative Product

[NetSuite](https://www.softwareadvice.com/accounting/netsuite-financials-accounting-software-profile/)

4.2

[(2045)](https://www.softwareadvice.com/accounting/netsuite-financials-accounting-software-profile/reviews/)

Ratings Breakdown

-   3.96Ease of use
-   3.85Value for money
-   3.81Customer support
-   4.21Functionality

Pricing

Available upon request

Get Price

## QuickBooks Online Overview

QuickBooks Online is a cloud-based accounting software designed to help businesses manage their finances. It offers a range of tools to automate financial tasks such as bookkeeping, invoicing, payments, payroll, and more. The software features a mobile application that allows users to access their business information on-the-go.

QuickBooks Online caters to a variety of businesses, from freelancers and startups to professional services firms and product-based companies. It integrates with multiple third-party applications to help streamline operations and workflows.

## QuickBooks Online Pricing and Plans

Starting price: $38.00 per month

Free Trial

Free Version

Simple Start

$38.00

flat rate, per month

Plan includes:

-   Bookkeeping automation
-   Invoice and payments
-   Tax deductions
-   General reports
-   Receipt capture
-   Mileage tracking
-   Cash flow
-   Sales and sales tax
-   Estimates
-   Contractors

Read More

Essentials

$75.00

flat rate, per month

Plan includes:

-   Connect 3 sales channels
-   Multiple currencies
-   Enter time
-   Enhanced reports

Plus

$115.00

flat rate, per month

Plan includes:

-   Connect all sales channels
-   Inventory
-   Project profitability
-   Financial planning
-   Comprehensive reports

Advanced

$275.00

flat rate, per month

Plan includes:

-   Auto-track fixed assets
-   Data sync with Excel
-   Employee expenses
-   Batch invoices and expenses
-   Custom access controls
-   Workflow automation
-   Data restoration
-   24/7 support & training
-   Revenue recognition
-   Powerful reports

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

### Our Analysis of QuickBooks Online's Pricing Plans

We've dug deep into QuickBooks Online's subscription plans to help you determine the best fit for your accounting needs. We’ve also summarized the advantages and limitations of each tier. QuickBooks Online offers four distinct plans: Simple Start, Plus, and Advanced. Each option is tailored to accommodate businesses at different stages of growth and complexity, so understanding the nuances of these plans is key to selecting the right one for...

your organization. \_\_Simple Start Plan\_\_ The Simple Start Plan is tailored for small businesses and entrepreneurs just starting their journey. At $35 per month ($17.50 per month for the first 3 months), it offers a cost-effective solution for managing finances. Key features include automated bookkeeping, invoice processing, and cash flow management. \*\*Pros:\*\* - \*\*Budget-friendly:\*\* The current discounted introductory rate makes it accessible for businesses with limited financial resources. - \*\*Essential features:\*\* Provides fundamental accounting tools necessary for small businesses to manage their finances effectively. - \*\*Expert guidance:\*\* Includes 30 days of free expert-assisted setup and bookkeeping guidance to help users get started. \*\*Cons:\*\* - \*\*Restricted integrations:\*\* Allows connecting only one online sales channel, limiting the ability to sync data from various platforms. - \*\*Basic reporting:\*\* Offers general reports and tax deductions, but may not provide in-depth insights for complex financial analysis. \_\_Plus Plan\_\_ The Plus Plan caters to established businesses with more complex financial management needs. At $99 per month ($49.50 per month for the first 3 months), it offers a comprehensive set of features. \*\*Pros:\*\* - \*\*Extensive reporting:\*\* Provides comprehensive reports, including inventory and profitability analysis, enabling data-driven decision-making. - \*\*Unlimited sales channel integration:\*\* Allows connecting all available online sales channels, streamlining data synchronization across platforms. - \*\*Inventory management:\*\* Includes tools for tracking inventory levels, costs, and reorder points, crucial for product-based businesses. \*\*Cons:\*\* - \*\*Steep pricing:\*\* The monthly cost may be prohibitive for some small businesses, especially those with tight budgets. - \*\*Limited user access:\*\* Supports up to five users, which may not be sufficient for larger teams or businesses with multiple departments. - \*\*Learning curve:\*\* The advanced features may require more time and effort to master, especially for users without prior accounting experience. \_\_Advanced Plan\_\_ The Advanced Plan is tailored for larger businesses with extensive financial management requirements. Priced at $235 per month ($117.50 per month for the first 3 months), it offers the most comprehensive feature set. \*\*Pros:\*\* - \*\*Powerful reporting:\*\* Provides customizable dashboards and advanced reporting capabilities, enabling businesses to gain deep insights into their financial performance. - \*\*Scalable user access:\*\* Supports up to 25 users, accommodating larger teams and complex organizational structures. - \*\*Automation and customization:\*\* Offers workflow automation, custom access controls, and data restoration, streamlining processes and ensuring data security. \*\*Cons:\*\* - \*\*High cost:\*\* The monthly price may be too expensive for many small and medium-sized businesses, making it suitable only for larger enterprises. Complexity:\*\* To fully utilize the advanced features and customization options, significant technical expertise and training may be required. - \*\*Potential overkill:\*\* Some businesses may not require all the features offered in this plan, leading to paying for unused functionality. \_\_Conclusion\_\_ After analyzing the pricing plans offered by QuickBooks Online, it's evident that there are options designed to cater to businesses of various sizes and complexities. - \*\*For solopreneurs and small startups:\*\* The Simple Start Plan provides an affordable entry point. While it includes essential features like bookkeeping automation and invoice processing, its limitations may be felt as the business grows. - \*\*For established small and midsized businesses:\*\* The Plus Plan strikes a balance between robust features and reasonable cost. With advanced reporting, inventory management, and project profitability tracking, it empowers businesses to gain deeper insights and make data-driven decisions. The ability to connect all online sales channels also streamlines operations and saves valuable time. - \*\*Enterprises and rapidly scaling businesses:\*\* The Advanced Plan is tailored for larger organizations with more sophisticated accounting needs. Its powerful customization options, workflow automation, and enhanced access controls enable businesses to fine-tune their financial management processes. The inclusion of 25 users accommodates larger teams, while 24/7 support and training ensures prompt assistance whenever needed. Ultimately, the choice of plan depends on factors such as business size, growth trajectory, feature requirements, and budgetary considerations. By carefully evaluating these aspects and aligning them with QuickBooks Online's offerings, businesses can select a plan that optimizes their financial operations and sets the stage for long-term success. Moreover, the 30-day free trial provides an opportunity to explore the platform's capabilities firsthand, ensuring a well-informed decision.

### Compare Pricing

Compare pricing across our most frequently recommended Accounting products.

Software options

Starting price\*

User rating

[Xledger](https://www.softwareadvice.com/accounting/xledger-profile/)

$750.00 per month

4.50[(12 reviews)](https://www.softwareadvice.com/accounting/xledger-profile/reviews/)

**233**

recommendations

[Sage 50 Accounting](https://www.softwareadvice.com/accounting/sage-50cloud-profile/)

$124.42 per month

3.94[(467 reviews)](https://www.softwareadvice.com/accounting/sage-50cloud-profile/reviews/)

**219**

recommendations

[AccountMate](https://www.softwareadvice.com/accounting/accountmate-profile/)

$4,000.00 one time

4.28[(25 reviews)](https://www.softwareadvice.com/accounting/accountmate-profile/reviews/)

**132**

recommendations

[Yooz](https://www.softwareadvice.com/procure-to-pay/yooz-profile/)

$199.00 per month

4.39[(222 reviews)](https://www.softwareadvice.com/procure-to-pay/yooz-profile/reviews/)

**116**

recommendations

[Rydoo](https://www.softwareadvice.com/accounting/xpenditure-profile/)

€10.00 per month

4.37[(199 reviews)](https://www.softwareadvice.com/accounting/xpenditure-profile/reviews/)

**116**

recommendations

\*Defined as the price above any available free plan

## QuickBooks Online Features

Drawn from insights across 8460 verified reviews, we've outlined QuickBooks Online's best and worst rated features and how they stack up against the average rating.

QuickBooks Online's score

Category average

QuickBooks Online's Best Rated Features

Spend Management

4.83

3.79 category average

ACH Payment Processing

4.80

3.23 category average

1099 Preparation

4.75

3.87 category average

QuickBooks Online's Worst Rated Features

Multi-State

3.30

1.45 category average

Scheduling

3.47

3.43 category average

Dunning Management

3.60

3.62 category average

-   Popular features found in Accounting
    
    Billing & Invoicing
    
    Budgeting/Forecasting
    
    Expense Tracking
    
    Fund Accounting
    
    Income & Balance Sheet
    
    Multi-Currency
    
    Payroll Management
    
    Project Accounting
    
    Purchase Order Management
    
    Tax Management
    
-   More features of QuickBooks Online
    
    1099 Preparation
    
    401(k) Tracking
    
    Accounting
    
    Accounts Payable
    
    Accounts Receivable
    
    Accrual Accounting
    
    ACH Payment Processing
    
    Activity Dashboard
    
    Activity Tracking
    
    Address Validation
    
    Ad hoc Reporting
    
    Aging Tracking
    
    API
    
    Approval Process Control
    
    Asset Accounting
    
    Asset Lifecycle Management
    
    Asset Tracking
    
    Attendance Management
    
    Audit Trail
    
    Automatic Backup
    
    Automatic Billing
    
    Bank Reconciliation
    
    Benefits Management
    
    Billable Items Tracking
    
    Billing Portal
    
    Cash Flow Management
    
    Cash Management
    
    Categorization/Grouping
    
    Chart of Accounts
    
    Check Printing
    
    Check Processing
    
    Check Writing
    
    Client Management
    
    Commission Management
    
    Compliance Management
    
    Consolidation/Roll-Up
    
    Consumer Use Tax
    
    Contact Database
    
    Contingency Billing
    
    Core Accounting
    
    Cost Estimating
    
    Cost Management
    
    Credit Card Management
    
    Credit Card Processing
    
    CRM
    
    Cross Ledger Posting
    
    Customer Accounts
    
    Customer Statements
    
    Customizable Branding
    
    Customizable Fields
    
    Customizable Forms
    
    Customizable Invoices
    
    Customizable Reports
    
    Customizable Templates
    
    Dashboard
    
    Data Import/Export
    
    Data Visualization
    
    Direct Deposit
    
    Discount Management
    
    Document Templates
    
    Donation Management
    
    Donation Tracking
    
    Donor Management
    
    Drag & Drop
    
    Dunning Management
    
    Duplicate Payment Alert
    
    Electronic Funds Transfer
    
    Electronic Payments
    
    Electronic Signature
    
    Email Management
    
    Employee Management
    
    Estimating
    
    Exemption Management
    
    Expense Claims
    
    Expense Management
    
    Fee Calculation & Posting
    
    Financial Aid Management
    
    Financial Analysis
    
    Financial Management
    
    Financial Reporting
    
    Fixed Asset Management
    
    For AEC Industry
    
    Forecasting
    
    For Higher Education
    
    For Medical Purposes
    
    For Nonprofits
    
    For Real Estate
    
    For Religious Organizations
    
    For Small Businesses
    
    For Trucking Industry
    
    Fraud Detection
    
    Fund Management
    
    General Ledger
    
    Grant Management
    
    Hourly Billing
    
    Inventory Management
    
    Inventory Tracking
    
    Invoice Creation
    
    Invoice History
    
    Invoice Management
    
    Invoice Processing
    
    Job Costing
    
    Job Tracking
    
    K-12
    
    Mileage Tracking
    
    Mobile Access
    
    Mobile App
    
    Mobile Payments
    
    Mobile Receipt Upload
    
    Multi-Company
    
    Multi-Country
    
    Multi-Department/Project
    
    Multi-Period Recurring Billing
    
    Multi-State
    
    Online Banking
    
    Online Invoicing
    
    Online Payments
    
    Order Management
    
    Overpayment Processing
    
    Partial Payments
    
    Partnership Accounting
    
    Payment Collection
    
    Payment Processing
    
    Payment Reconciliation
    
    Payment Tracking
    
    Payroll Outsourcing
    
    Payroll Reporting
    
    PCI Compliance
    
    Point of Sale (POS)
    
    Profit/Loss Statement
    
    Progress Reports
    
    Project Billing
    
    Projections
    
    Project Management
    
    Purchase Order Reconciliation
    
    Purchasing & Receiving
    
    QuickBooks Integration
    
    Quotes/Estimates
    
    Real-Time Data
    
    Real-Time Reporting
    
    Real-Time Updates
    
    Receipt Management
    
    Receivables Ledger
    
    Recurring Invoicing
    
    Recurring Payments
    
    Recurring/Subscription Billing
    
    Reimbursement Management
    
    Reminders
    
    Remote Access/Control
    
    Reporting/Analytics
    
    Reporting & Statistics
    
    Revenue Recognition
    
    Sales Tax Management
    
    Scheduling
    
    Self Service Portal
    
    Self-Service Reporting
    
    Spend Management
    
    SSL Security
    
    Strategic Planning
    
    Taxability Verification
    
    Tax Calculation
    
    Tax Compliance
    
    Tax Filing
    
    Tax Forms
    
    Third-Party Integrations
    
    Time & Expense Tracking
    
    Time Tracking
    
    Transaction Tracking
    
    Trust Accounting
    
    User Management
    
    Vacation/Leave Tracking
    
    Value Added Tax (VAT)
    
    Vendor Management
    
    Version Control
    
    W-2 Preparation
    
    Wage Garnishment
    
    "What If" Scenarios
    

## QuickBooks Online Integrations

Based on 8460 verified reviews, we've identified products most frequently integrated withQuickBooks Online.

BILL Accounts Payable & Receivable

Integration rated 4.5 from 34 reviews

Jobber

Integration rated 4.7 from 27 reviews

QuickBooks Time

Integration rated 4.2 from 25 reviews

Dext

Integration rated 4.6 from 24 reviews

Square Point of Sale

Integration rated 4.2 from 22 reviews

Stripe

Integration rated 4.6 from 21 reviews

See all 245 integrations

## QuickBooks Online Key Sentiments

We analyzed 8460 verified reviews for QuickBooks Online to find out what actual users really think.

Most Positive Sentiments

Useful for small businesses

72% Positive

17% Neutral

11% Negative

Reviewers find QuickBooks Online user-friendly and beneficial for small businesses, offering scalable features and robust support. They appreciate the software's affordability and efficiency in managing finances and generating reports. Users also highlight its suitability for small and midsized businesses, noting its ability to adapt to evolving business needs and support business growth.

Accounting software

59% Positive

28% Neutral

14% Negative

Users appreciate QuickBooks Online for its efficient financial management capabilities and automated accounting tasks. They find that the user-friendly interface makes it easy to navigate and manage accounting processes, even for those with limited accounting knowledge. Additionally, the software's ability to streamline accounting tasks and provide direct access to accountants enhances productivity and accuracy.

Invoicing

55% Positive

30% Neutral

14% Negative

Reviewers highlight QuickBooks Online's automated invoicing and customizable invoice features, which simplify financial management. They appreciate the ease of converting quotes to invoices and the intuitive matching of payments to invoices. Users also find the comprehensive financial management tools, including expense tracking and reporting, invaluable for their businesses.

Least Positive Sentiments

Customer service

46% Positive

18% Neutral

36% Negative

Users commend QuickBooks Online for its responsive customer support and helpful tutorials, which assist in resolving issues. They appreciate the availability of support via chat, phone, and email, as well as the knowledgeable support team. However, many reviewers experience long wait times and difficulty in getting efficient help, leading to dissatisfaction with customer service.

Bank integration

45% Positive

31% Neutral

24% Negative

Reviewers appreciate QuickBooks Online's bank account linking and reconciliation features, which streamline financial management. They find the integration with various banks and platforms helpful for automatic transaction tracking and reconciliation. However, users report frequent disconnections, duplicate transactions, and synchronization problems, which can be frustrating and time-consuming to resolve.

Reporting

48% Positive

31% Neutral

21% Negative

Users value QuickBooks Online's customizable reports and financial insights, which aid in decision-making and business planning. However, they express frustration with the limited customization options and difficulty in finding specific reports. In addition, some reviewers find the reporting features clunky and desire more advanced customization and ease of use.

## QuickBooks Online User Reviews

Overall Rating

4.3

Ratings Breakdown

5

57%

4

29%

3

8%

2

2%

1

3%

Secondary Ratings

Ease of Use

4.2

Value for money

4.2

Customer support

4.0

Functionality

4.3

SM

Shannon Darcy M.

Verified reviewer

Machinery

11-50 employees

Used daily for less than 2 years

Review source

Reviewed May 2026

Quickbooks Online is affordable and robust for small businesses

4

Quickbooks Online has been a positive experience overall. Our bank accounts are listed in real-time with our current balances allowing us to comfortably pay our expenses and receive customer payments.

Ratings Breakdown

5

Ease of use

5

Value for money

5

Customer support

4

Functionality

Pros:

Quickbooks Online has awesome customer support and quick responses when there are issues. The interface is intuitive and easy to follow.

Cons:

The AI feature still needs a little tweaking but has made identifying and categorizing transactions easier.

Reasons for switching to QuickBooks Online

We were looking to upgrade our version of Quickbooks and moving to the online version seemed like the natural choice.

Read More

VR

Verified

Reviewer

Professional Training & Coaching

11-50 employees

Used daily for more than 2 years

Review source

Reviewed April 2026

Reliable and Easy to Use

5

Overall, my experience with QuickBooks Online has been very positive. The platform is easy to navigate, reasonably priced, and provides strong reporting tools that give clear insight into financial data. While I don’t currently utilize the invoicing or time tracking features, the bill pay functionality has been especially useful and has worked very well for our needs. I would be interested in learning more about the time tracking and attendance features and how they could support our operations. There are occasional minor bugs, but they are typically resolved quickly with a simple refresh or re-login. Overall, it’s a reliable system that supports our day-to-day operations effectively.

Ratings Breakdown

5

Ease of use

5

Value for money

5

Customer support

5

Functionality

Pros:

QuickBooks Online is easy to navigate and very user-friendly. We were initially set up by our payroll/tax provider, who continues to be a helpful resource when needed. Customer support is also easy to access directly through the platform. The pricing is reasonable for the features it offers, and one of the standout aspects for me is the reporting, which is clear, flexible, and very useful.

Cons:

Every now and then I run into small bugs, like duplicate charges showing up when viewing accounts. It won’t let me record both, which is good, and usually logging out and back in fixes it.

Reasons for switching to QuickBooks Online

The setup was pretty complicated, and we were manually entering all transactions. This was a few years back, and we ended up moving to QuickBooks for an easier workflow.

Read More

LT

Luka T.

Verified reviewer

Accounting

11-50 employees

Used weekly for less than 2 years

Review source

Reviewed May 2026

Great tool

5

Overall, it’s been a useful and reliable accounting/payroll tool that saves time, though there’s still room for improvement in pricing and support.”

Ratings Breakdown

5

Ease of use

5

Value for money

5

Customer support

5

Functionality

Pros:

Clean dashboard that makes invoicing and expense tracking straightforward. Payroll and tax features are helpful for small businesses

Cons:

Some features feel overly complicated for small businesses. Too many upsells and add-on charges for basic functionality

Read More

KB

Kim B.

Verified reviewer

Consumer Services

2-10 employees

Used daily for more than 2 years

Review source

Reviewed April 2026

Quickbooks is #1

5

Overall, I will always choose Quickbooks and recommend Quickbooks to others. Its super intuitive, fast to use (no lagging) and being able to use the app on the go is a no brainer.

Ratings Breakdown

5

Ease of use

4

Value for money

5

Customer support

5

Functionality

Pros:

Quickbooks online is easy to use. I like being able to quickly snap receipt photos and add them on the go, and then easily match up receipts with bank transactions. Our invoices automatically integrate from Jobber, which is wonderful and makes life super easy. Finding our Financial Records is easy, it's nice to be able to quickly see P&L as needed. Whenever I have needed to reach out for support I have been dealt with quickly, professionally and the team takes the time to walk me through the steps. Having used other alternatives, I would always come back to Quickbooks.

Cons:

I find the cost for Quickbooks in Canada a bit steep for certain features. But this is pretty common with most products in Canada these days! You get what you pay for!

Reasons for choosing QuickBooks Online

Quickbooks is super intuitive, the features stood out for what we need, and integration to Jobber was ideal.

Read More

Eri D.

Verified reviewer

Accounting

2-10 employees

Used daily for more than 2 years

Review source

Reviewed May 2026

Runs my firm and most of my clients' books

5

I run my firm on it and put most new clients on it. It's not flashy and it's not perfect, but it handles the day-to-day books for me and my clients. I'm looking forward to where Quickbooks goes from here.

Ratings Breakdown

5

Ease of use

5

Value for money

5

Customer support

5

Functionality

Pros:

I have been using Quickbooks for years. Orginally starting on Enterprise before moving to Quickbooks Online. Overall Quickbooks online covers most of my clients needs and still remains as one of the competing accounting software for small business owners. The big stand out compared to its competition is the amount of integrations available via their app market. My clients use different software unique to their industry, Quickbooks makes this seamless by offering an integration for most if not all.

Cons:

Support is the weak spot. The biggest challenge is when something goes wrong it can be difficult to get good help. Often I'm using forums and searching for solutions to the issue online. They are not as frequent but when they do happen, it can be troublesome.

Reasons for choosing QuickBooks Online

There are many new options now available in the space. Especially with innovation technology, it is becoming more important to find platforms that offer solutions that can reduce time on work and improve the client experience.

Read More

JF

Julie F.

Verified reviewer

Construction

11-50 employees

Used daily for less than 12 months

Review source

Reviewed June 2026

The worst software, accounting system, and customer service/resolution ever!

1

HORRIFIC! That is the best description I have. We have had issue after issue and they do not resolve anything! We have had our account hacked (on their end), we are currently locked out of direct deposit after verifying our account more than 5 times, our office manager submitted a ticket 4 weeks ago because they blocked her laptop from accessing QBO after the hack and were supposed to remove the block. Shall I continue??

Ratings Breakdown

1

Ease of use

1

Value for money

1

Customer support

1

Functionality

Pros:

I liked that the software was intuitive, at first it seemed like this was going to be a great switch from the desktop version to the online version. Boy were we wrong!

Cons:

We switched from the desktop version of QB in January to QB online and have had nothing but issues since. First thing was someone hacked our account and tried to pay themselves over $300k, thankfully we caught this before the bank approved the transactions and we immediately reached out to QBO just to be told to "wait and see". We were supposed to hear back from the fraud department and did not, apparently the first person we spoke to initially never even submitted the ticket for this! We spent the next week talking to different people who never really helped but just made things worse. They did finally submit a ticket which locked us out of our account for over a week, which if that was all it would have been fine. During our lock-out they were "scrubbing" our account??? We had our IT contractors look through all of our devices and found nothing on our end, plus we have excellent security on all of our hardware and in the past 22 years have NEVER had any issues whatsoever. Once we were allowed back in they put a block on our AP & Payroll coordinators laptop so she was not able to log back in through her laptop, and had to reach out over 3 weeks ago to get the lock removed which still to this day has not happened and they have not yet reached out to her so she has been having to use 2 laptops for weeks now which is super inconvenient. This is not even the worst part, after we finally got back up and running after they scrubbed our account it has been one thing after the other. We had to go through verifying all of our information again to be able to access our QBO, then over the last week and a half they continue to say they need more information. Our \[sensitive content hidden\] has sent his ID three separate times, bank statement, federal id info, phone bills, letters from our bank, to "verify" and they told us it was all good and then lock us out of payroll so now we have to pay all of our employees by paper check which is not how we are set up. They did not tell us they locked us out, they just did it and when we went to process payroll Monday we got a message that we are locked out and they need to verify AGAIN!!!!!! They say they have sent emails which they have not, they said they sent micro-transactions to our bank to verify and they have not! When does it end??? When we have to switch systems I guess because this is so ridiculous! This whole thing has been a nightmare not to mention expensive as our admin team has spent countless hours on the hold or talking to their employees who don't know things they should and now this, it is one thing after the other and we are at our wits end! Everyone said switching was the way to go and would be so much better! It has been horrendous to say the least and there is no end in sight! Do NOT GET QUICKBOOKS ONLINE! You will regret it!

Reasons for switching to QuickBooks Online

We were told that QBO was the best out there and would make our work so much easier. It has done the opposite

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LL

Luz Arias L.

Verified reviewer

Events Services

11-50 employees

Used daily for more than 2 years

Review source

Reviewed May 2026

Controller

5

The software is easy to navigate for users without an accounting background. Its functionality is generally adequate for small to mid‑sized businesses.

Ratings Breakdown

5

Ease of use

5

Value for money

3

Customer support

5

Functionality

Pros:

The platform provides easy access, is simple to navigate, and highly intuitive. The cost of the software is accessible.

Cons:

Customer service response times are slow, and it often takes too long to reach a representative with the appropriate expertise to resolve issues.

Reasons for switching to QuickBooks Online

Business growth, along with the need to prepare accurate financial statements, was the key driver. The primary drivers were business growth and the necessity to produce timely and accurate financial statements.

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Andrew H.

Verified reviewer

Sports

2-10 employees

Used daily for less than 12 months

Review source

Reviewed May 2026

Decent but pricing isn't great, steep learning curve for beginners

4

It's good, I think the least favourable aspect of my experience is the price - it's not very straightforward and it's easy to overspend for what you need. But the most basic level, which is what I needed, felt overpriced and I felt almost conned into buying the next level up just for value for money but then, when you realise you're not using everything you're paying for, you bitterly drop back down to the lower price tier.

Ratings Breakdown

3

Ease of use

2

Value for money

5

Customer support

5

Functionality

Pros:

Customer support is really helpful and it is so easy to navigate once you've got to grips with it. Making tax digital has been made really easy

Cons:

It's a steep learning curve for someone who hasn't kept their own books before. It's not a simple case of just uploading receipts, you have to manually edit a lot of expenses

Reasons for switching to QuickBooks Online

I was given free access via my bank but when I left that bank, my access was pulled.

Read More

VR

Verified

Reviewer

Sports

11-50 employees

Used daily for less than 12 months

Review source

Reviewed April 2026

A necessity for business or personal financials

5

It's been great! I really enjoy the features and the ability to stay on top of invoicing that it gives me.

Ratings Breakdown

5

Ease of use

5

Value for money

5

Customer support

5

Functionality

Pros:

It's user-friendly, organized, and efficient. I am able to easy keep track of invoicing and accounts receivable so I always know what has been paid and what is still outstanding. It has all the necessary features to stay organized with your business.

Cons:

The only thing I don't love about quickbooks is that the home page doesn't have as obvious of quicklinks / shortcuts to highly used pages as I would like. However, once you get comfortable with how to navigate it, it's not a problem.

Reasons for choosing QuickBooks Online

There was better options for invoicing and keeping track of invoices.

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William B.

Verified reviewer

Construction

2-10 employees

Used daily for less than 2 years

Review source

Reviewed April 2026

Great product, would highly recommend.

5

Overall, Quickbooks online was easy to set up, it worked seamlessly with our payroll and time management software.

Ratings Breakdown

5

Ease of use

4

Value for money

4

Customer support

5

Functionality

Pros:

Easy to set up and start using. Support was great. It is so easy to integrate Quickbooks with all of our other accounting platforms.

Cons:

Took awhile to get used to the online version having used the desktop version for many years. Sometimes the Internet connection seemed a bit slow during peak times.

Reasons for switching to QuickBooks Online

No choice. Quickbooks stopped supporting desktop.

Read More

Showing 1 - 10 of 8460 Reviews

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## QuickBooks Online FAQs

-   What is the difference between QuickBooks and QuickBooks Online?
    
    QuickBooks Online is cloud-based, while QuickBooks is installed as a program on a local device. This means that, unlike QuickBooks, QuickBooks Online can be accessed from just about any device, regardless of operating system, as long as there is internet access. Some other differences are pricing and third-party app connectivity, with QuickBooks Online proving more flexibility. Security features on QuickBooks Online are automated, while QuickBooks relies on user implementation.
    
-   Can I get QuickBooks Online for free?
    
    QuickBooks Online is free for a 30-day trial and is only available to new users. After the 30-day trial expires, users must choose one of four subscription plans to continue using it. The four plans available are Simple Start, Essentials, Plus, and Advanced, and each is billed monthly.
    
-   Do accountants have to pay for QuickBooks Online?
    
    QuickBooks Online Accountant is a free version for professional accountants who have clients who use QuickBooks Online. This provides them with remote access to their clients’ QuickBooks Online accounts.
    
-   What do I need to run QuickBooks Online?
    
    QuickBooks Online requires an account and a stable internet connection. The device must also have a supported browser, such as Google Chrome, Mozilla Firefox, Microsoft Edge, Safari, Opera, or Samsung.
    
-   Can you use QuickBooks Online for personal use?
    
    Although QuickBooks Online is designed for business use, it can also be used for personal finances. The fact that you can use QuickBooks online from multiple devices also makes it a good fit for personal use, especially if you have more than one mobile device.
    

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