--- title: "Best Contact Center Quality Assurance Software for Small Businesses 2026 | Software Advice" description: "Find the best Contact Center Quality Assurance software for small businesses. Compare top-rated tools by real reviews, features and pricing — all in one place on Software Advice." source_url: "https://www.softwareadvice.com/quality-assurance/small-business/" page_type: "page" language: "en" --- [Home](https://www.softwareadvice.com/) / [Contact Center Quality Assurance Software](https://www.softwareadvice.com/quality-assurance/) / Contact Center Quality Assurance Software for small businesses Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. # Best Contact Center Quality Assurance Software for small businesses ## Contact Center Quality Assurance Software (64 products) [Small Business](https://www.softwareadvice.com/quality-assurance/)[Free Version](https://www.softwareadvice.com/quality-assurance/free/) Sort by **Recommendations**: Sorts listings by the number of recommendations our advisors have made over the past 30 days. Our advisors assess buyers’ needs for free and only recommend products that meet buyers’ needs. Vendors pay Software Advice for these referrals. **Reviews**: Sorts listings by the number of user reviews we have published, greatest to least. **Average Rating**: Sorts listings by overall star rating based on user reviews, highest to lowest. **Alphabetically (A-Z)**: Sorts listings by product name from A to Z. ### [Five9](/call-center/five9-profile/) - Overall rating: 4.2/5 - Reviews: 487 - Starting price: $119.00/month - Best for: Ease of use - Free trial: Not available - Free demo: Available #### Overview Five9 is an all-in-one cloud contact center solution for inbound, outbound, blended and omnichannel contact centers world-wide. Powered by Practical AI, Five9 enables agents [Read more](/call-center/five9-profile/) ##### What users love - User-friendly and accessible design - Responsive and helpful support team - Robust call center capabilities ##### To take in mind - Call handling and workflow issues - Frequent call drops and instability #### Features ##### Best rated features - Call Tracking: 5/5 - Performance Metrics: 5/5 - Scheduled Recording: 5/5 - Lead Generation: 5/5 ##### Worst rated features - Quality Management: 1/5 - Progressive Dialer: 1/5 - Integrations Management: 1/5 [See all features](/call-center/five9-profile/#key-features) #### Pricing ##### Digital - Price: $119.00/month ##### Core - Price: $159.00/month ##### Premium - Price: Custom - Pricing available upon request [See full pricing details](/call-center/five9-profile/#pricing-and-plans) --- ### [Salesforce Service Cloud](/crm/service-cloud-profile/) - Overall rating: 4.5/5 - Reviews: 833 - Starting price: $25.00/month - Best for: Enterprise businesses - Free trial: Available - Free demo: Not available #### Overview Salesforce Service Cloud is a customer service platform designed to support organizations in managing interactions across multiple channels. It provides tools for various service [Read more](/crm/service-cloud-profile/) ##### What users love - Centralized and efficient support - Flexible integration capabilities - Comprehensive sales tracking tools ##### To take in mind - Outdated and complex interface - Steep learning curve for users - Expensive for small businesses #### Features ##### Best rated features - Reminders: 5/5 - Proactive Chat: 5/5 - File Sharing: 5/5 - Job Management: 5/5 ##### Worst rated features - Inspection Management: 2/5 - AI Copilot: 2/5 [See all features](/crm/service-cloud-profile/#key-features) #### Pricing ##### Free Suite - Price: Custom - Pricing available upon request - Upto 2 users ##### Starter Suite - Price: $25.00/month ##### Pro Suite - Price: $100.00/month [See full pricing details](/crm/service-cloud-profile/#pricing-and-plans) --- ### [Insightful](/product/171184-Insightful/) - Overall rating: 4.8/5 - Reviews: 253 - Starting price: $8.00/month - Best for: Small businesses - Free trial: Available - Free demo: Not available #### Overview Insightful is a work data platform that delivers intelligence about how work actually happens, so companies can improve operations and drive efficiency. Its desktop app records [Read more](/product/171184-Insightful/) #### Features ##### Best rated features - User Management: 5/5 - Time Tracking by Project: 5/5 - Third-Party Integrations: 5/5 - Expense Tracking: 5/5 ##### Worst rated features - Deployment Management: 2/5 [See all features](/product/171184-Insightful/#key-features) #### Pricing ##### Analytics - Price: $8.00/month - Essential Workforce Analytics features that show you where your teams spend their time. No credit ##### Insights - Price: $24.00/month - Everything in Analytics, plus People Intelligence features that show how people work and help raise ##### Intelligence - Price: Custom - Pricing available upon request - The complete Work Intelligence package: everything in Insights, plus Process Intelligence features [See full pricing details](/product/171184-Insightful/#pricing-and-plans) --- ### [XM for Customer Experience](/customer-experience/customer-frontlines-profile/) - Overall rating: 4.6/5 - Reviews: 255 - Starting price: $1,500.00/year - Best for: Customer support - Free trial: Available - Free demo: Not available #### Overview Qualtrics CustomerXM is a cloud-based customer experience management system that helps small to large sized businesses monitor customer interactions and forecast purchase behavior. [Read more](/customer-experience/customer-frontlines-profile/) #### Features ##### Best rated features - Support Ticket Tracking: 5/5 - Behavioral Analytics: 5/5 - Customizable Fields: 5/5 - Multi-Channel Data Collection: 5/5 ##### Worst rated features - Segmentation: 2/5 [See all features](/customer-experience/customer-frontlines-profile/#key-features) #### Pricing ##### Basic - Price: $1,500.00/year [See full pricing details](/customer-experience/customer-frontlines-profile/#pricing-and-plans) --- ### [Medallia Agent Connect](/call-center/stella-connect-profile/) - Overall rating: 4.9/5 - Reviews: 18 - Starting price: $39.00/month - Free trial: Not available - Free demo: Not available #### Overview Medallia Agent Connect (formerly known as Stella Connect) is a web-based customer experience management solution designed to help agents, team leaders, executives, startups, BPOs, [Read more](/call-center/stella-connect-profile/) #### Features ##### Best rated features - Agent Interface: 5/5 - Customer Database: 5/5 - Alerts/Escalation: 5/5 - Performance Management: 5/5 [See all features](/call-center/stella-connect-profile/#key-features) --- ### [Talkdesk](/call-center/talkdesk-profile/) - Overall rating: 4.5/5 - Reviews: 734 - Starting price: $85.00/month - Best for: Enterprise businesses - Free trial: Available - Free demo: Not available #### Overview Talkdesk provides a modern, AI-native customer experience platform that helps customer service, sales, and support teams operate a human-AI hybrid workforce across voice and [Read more](/call-center/talkdesk-profile/) ##### What users love - Intuitive and flexible user interface - Consistent and clear call experience - Responsive and helpful support team ##### To take in mind - Reliance on strong internet connectivity - Inconsistent audio and device compatibility - Frequent and disruptive call disconnections #### Features ##### Best rated features - Callback Scheduling: 5/5 - Workflow Automation: 5/5 - Voice Mail: 5/5 - Customizable Reports: 5/5 ##### Worst rated features - Alerts/Notifications: 2.7/5 [See all features](/call-center/talkdesk-profile/#key-features) #### Pricing ##### Digital Essentials - Price: $85.00/month - Digital Engagement, email,chat, SMS, social channels, dashboards, reports, APIs and more. Key ##### Voice Essentials - Price: $105.00/month - Voice engagement, Routing, dashboards, reports, APIs, and more. Key features include: -CXA -Voice ##### Elite - Price: $165.00/month - Insights, mitigate risks of a distributed workforce, & choose from one of four add-ons. Everything [See full pricing details](/call-center/talkdesk-profile/#pricing-and-plans) --- ### [Cisco Finesse](/crm/cisco-finesse-profile/) - Overall rating: 4.9/5 - Reviews: 11 - Free trial: Not available - Free demo: Not available #### Overview Cisco Finesse is a contact center solution that delivers a quality digital experience for customers across multiple channels of communication. The sytem provides instant call [Read more](/crm/cisco-finesse-profile/) #### Features ##### Best rated features - Real-Time Reporting: 5/5 - Quality Management: 5/5 - File Sharing: 5/5 - Reporting/Analytics: 5/5 ##### Worst rated features - Alerts/Notifications: 4/5 - Chat/Messaging: 4/5 - Interaction Tracking: 4/5 [See all features](/crm/cisco-finesse-profile/#key-features) --- ### [Leaptree Optimize](/product/527339-Leaptree-Optimize/) - Overall rating: 4.8/5 - Reviews: 12 - Starting price: $90.00/month - Free trial: Available - Free demo: Not available #### Overview Built inside Salesforce, Leaptree Optimize is an AI-powered QA platform that boosts customer engagement quality, automates evaluations, and streamlines agent performance [Read more](/product/527339-Leaptree-Optimize/) #### Features ##### Best rated features - Reporting/Analytics: 5/5 - KPI Monitoring: 5/5 - Activity Dashboard: 5/5 - Quality Management: 5/5 ##### Worst rated features - Customer Experience Management: 4/5 - Agent Interface: 4/5 [See all features](/product/527339-Leaptree-Optimize/#key-features) #### Pricing ##### Starter Bundle - Price: $900.00/month ##### Professional - Price: $90.00/month - It costs $89 per CX QA evaluator per month billed annually. ##### Enterprise - Price: $110.00/month - It costs $109 per CX QA evaluator per month billed annually. [See full pricing details](/product/527339-Leaptree-Optimize/#pricing-and-plans) --- ### [Nextiva](/product/2683-Nextiva/) - Overall rating: 4.6/5 - Reviews: 931 - Starting price: $25.00/month - Best for: Small businesses - Free trial: Not available - Free demo: Not available #### Overview Nextiva is a cloud-based communication and customer experience platform that helps businesses of all sizes manage calls, messaging, and customer interactions in one place. It [Read more](/product/2683-Nextiva/) ##### What users love - Flexible business phone solutions - Responsive and knowledgeable assistance - Intuitive and accessible platform ##### To take in mind - Inconsistent call reliability issues - Clunky and unintuitive navigation - Complex and confusing administration #### Features ##### Best rated features - Data Analysis Tools: 5/5 - Virtual Extensions: 5/5 - Multi-Channel Distribution: 5/5 - Agent Interface: 5/5 [See all features](/product/2683-Nextiva/#key-features) --- ### [Twilio Flex](/customer-communications-mngt/twilio-flex-profile/) - Overall rating: 5/5 - Reviews: 7 - Free trial: Not available - Free demo: Not available #### Overview Twilio Flex is a fully programmable cloud-based contact center platform that gives businesses complete control of their contact center experience. With Twilio Flex, companies can [Read more](/customer-communications-mngt/twilio-flex-profile/) #### Features ##### Best rated features - Real-time Consumer-facing Chat: 5/5 - On-Demand Recording: 5/5 - Employee Coaching Tools: 5/5 - Reporting/Analytics: 5/5 [See all features](/customer-communications-mngt/twilio-flex-profile/#key-features) --- ### [LiveCaller](/crm/livecaller-profile/) - Overall rating: 4.8/5 - Reviews: 10 - Starting price: $13.00/month - Free trial: Available - Free demo: Not available #### Overview LiveCaller is a live chat solution designed to help businesses connect and communicate with customers via calls, messages, third-party tools and co-browsing capabilities. Agents [Read more](/crm/livecaller-profile/) #### Features ##### Best rated features - Negative Feedback Management: 5/5 - Monitoring: 5/5 - Multi-Language: 5/5 - File Sharing: 5/5 ##### Worst rated features - Real-Time Monitoring: 4/5 [See all features](/crm/livecaller-profile/#key-features) #### Pricing ##### Basic - Price: $13.00/month [See full pricing details](/crm/livecaller-profile/#pricing-and-plans) --- ### [Zoho Desk](/crm/zoho-desk-profile/) - Overall rating: 4.5/5 - Reviews: 2,216 - Starting price: $9.00/month - Best for: Mid-size businesses - Free trial: Available - Free demo: Not available #### Overview Zoho Desk is a cloud-based customer service help desk solution that serves businesses of all sizes, from startups and small businesses to large enterprises with multi-department [Read more](/crm/zoho-desk-profile/) ##### What users love - Robust customer service capabilities - Comprehensive ticket handling features - Intuitive and accessible interface ##### To take in mind - Cluttered and confusing interface - Email setup and reliability issues - Complex user and agent controls #### Features ##### Best rated features - Audit Trail: 5/5 - SMS Messaging: 5/5 - Account Management: 5/5 - Workflow Configuration: 5/5 ##### Worst rated features - Website Integration: 2/5 - Lead Management: 3/5 [See all features](/crm/zoho-desk-profile/#key-features) #### Pricing ##### Express - Price: $9.00/month ##### Standard - Price: $20.00/month ##### Professional - Price: $35.00/month [See full pricing details](/crm/zoho-desk-profile/#pricing-and-plans) --- ### [Froged](/customer-communications-mngt/froged-profile/) - Overall rating: 4.5/5 - Reviews: 56 - Starting price: $39.00/month - Free trial: Available - Free demo: Not available #### Overview FROGED was designed with your growth in mind. This means you are in the driver seat from your customer success and product teams to your marketing touch points. Our focus is on [Read more](/customer-communications-mngt/froged-profile/) #### Features ##### Best rated features - Activity Tracking: 5/5 - Live Chat: 5/5 - Multi-Language: 5/5 - Monitoring: 5/5 ##### Worst rated features - Offline Form: 1/5 - Proactive Chat: 1/5 - Customizable Branding: 1/5 - Content Management: 2.5/5 [See all features](/customer-communications-mngt/froged-profile/#key-features) #### Pricing ##### Basic - Price: $39.00/month ##### Starter - Price: $106.00/month ##### Professional - Price: $422.00/month [See full pricing details](/customer-communications-mngt/froged-profile/#pricing-and-plans) --- ### [Call Center Studio](/call-center/call-center-studio-profile/) - Overall rating: 4.5/5 - Reviews: 47 - Free trial: Available - Free demo: Not available #### Overview Call Center Studio is a next-gen cloud-born contact center solution that helps businesses build the best experiences for both their customers and agents while ensuring efficiency [Read more](/call-center/call-center-studio-profile/) #### Features ##### Best rated features - Call Transcription: 5/5 - Phone Key Input: 5/5 - Recording: 5/5 - Automated Routing: 5/5 [See all features](/call-center/call-center-studio-profile/#key-features) #### Pricing ##### Basic - Price: Custom - Pricing available upon request [See full pricing details](/call-center/call-center-studio-profile/#pricing-and-plans) --- ### [CallAI](/speech-analytics/callai-profile/) - Overall rating: 4.7/5 - Reviews: 7 - Starting price: $49.99/month - Free trial: Available - Free demo: Not available #### Overview CallAI is one of the best analytics solutions that can help contact centers achieve these benefits. CallAI is a speech analytics solution developed by GoVivace Inc., a leading [Read more](/speech-analytics/callai-profile/) #### Features ##### Best rated features - Performance Management: 5/5 - Chat/Messaging: 5/5 - Feedback Management: 5/5 - Call Monitoring: 5/5 ##### Worst rated features - Activity Dashboard: 4/5 [See all features](/speech-analytics/callai-profile/#key-features) #### Pricing ##### Basic - Price: $49.99/month [See full pricing details](/speech-analytics/callai-profile/#pricing-and-plans) ---