# NinjaOne Software Reviews, Demo & Pricing - 2026

> Review of NinjaOne Software: system overview, features, price and cost information. Get free demos and compare to similar programs.

Source: https://www.softwareadvice.com/remote-support/ninjarmm-profile

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NinjaOne

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Overview

[Reviews](https://www.softwareadvice.com/remote-support/ninjarmm-profile/reviews/)[Alternatives](https://www.softwareadvice.com/remote-support/ninjarmm-profile/alternatives/)

# NinjaOne 2026: Benefits, Features & Pricing

Wondering if NinjaOne is right for your organization?

Our Computer Inventory Software selection experts can help you in 15 minutes or less.

On this page

-   Overview
    
-   User Interface
    
-   Popular Alternatives
    
-   Pricing and Plans
    
-   Features
    
-   Integrations
    
-   User Reviews
    
-   Popular Comparisons
    

## Overview

NinjaOne

4.7

[(293)](https://www.softwareadvice.com/remote-support/ninjarmm-profile/reviews/)

Pricing

Pricing available upon request

### About NinjaOne

NinjaOne unifies IT to simplify work for nearly 40,000 customers in 140+ countries. ​

The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience to work faster, smarter, and easier while IT teams modernize and improve efficiency.

NinjaOne is a Leader in the Gartner Magic Quadrant for Endpoint Management Tools. The company is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years. ​

NinjaOne adheres to enterprise-grade security standards, including FedRAMP Moderate Rev 5 authorization, SOC 2 certification, ISO 27001 compliance, and GovRAMP certification. The platform operates from a centralized console, enabling IT teams to manage devices, secure endpoints, and automate workflows. Additional features include documentation tools, script automation, and a developer API for customization and extended functionality.

Wondering if NinjaOne is right for your organization?

Our Computer Inventory Software selection experts can help you in 15 minutes or less.

## NinjaOne User Interface

## Popular NinjaOne Alternatives

Main Product

NinjaOne

4.7

[(293)](https://www.softwareadvice.com/remote-support/ninjarmm-profile/reviews/)

Ratings Breakdown

-   4.72Ease of use
-   4.61Value for money
-   4.67Customer support
-   4.53Functionality

Pricing

Available upon request

Get Price

Alternative Product

[ManageEngine Endpoint Central](https://www.softwareadvice.com/product/117339-ManageEngine-Desktop-Central/)

4.6

[(1731)](https://www.softwareadvice.com/product/117339-ManageEngine-Desktop-Central/reviews/)

Ratings Breakdown

-   4.49Ease of use
-   4.54Value for money
-   4.46Customer support
-   4.59Functionality

Pricing

Starting at $795.00 per year

Get Price

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4.5

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Ratings Breakdown

-   4.47Ease of use
-   4.54Value for money
-   4.51Customer support
-   4.47Functionality

Pricing

Available upon request

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[Atera](https://www.softwareadvice.com/help-desk/atera-profile/)

4.5

[(449)](https://www.softwareadvice.com/help-desk/atera-profile/reviews/)

Ratings Breakdown

-   4.63Ease of use
-   4.57Value for money
-   4.52Customer support
-   4.32Functionality

Pricing

Starting at $129.00 per month

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4.9

[(486)](https://www.softwareadvice.com/product/71745-Iru/reviews/)

Ratings Breakdown

-   4.86Ease of use
-   4.58Value for money
-   4.87Customer support
-   4.63Functionality

Pricing

Available upon request

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4.2

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Ratings Breakdown

-   4.0Ease of use
-   3.93Value for money
-   3.92Customer support
-   4.20Functionality

Pricing

Available upon request

Get Price

## NinjaOne Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Pricing available upon request

No plan information available

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

## NinjaOne Features

-   Features of NinjaOne
    
    Access Controls/Permissions
    
    Action Management
    
    Active Directory Integration
    
    Activity Dashboard
    
    Activity Monitoring
    
    Activity Tracking
    
    AI/Machine Learning
    
    Alerts/Escalation
    
    Alerts/Notifications
    
    Analytics
    
    Annotations
    
    Anomaly Detection
    
    Anomaly/Malware Detection
    
    Anti Virus
    
    API
    
    Application Management
    
    Application Security
    
    App Management
    
    Approval Process Control
    
    Archiving & Retention
    
    Assessment Management
    
    Asset Discovery
    
    Asset Lifecycle Management
    
    Asset Tagging
    
    Asset Tracking
    
    Audit Management
    
    Audit Trail
    
    Authentication
    
    Automated Containment
    
    Automated Responses
    
    Automated Routing
    
    Automated Scheduling
    
    Automatic Backup
    
    Automatic Patch Deployment
    
    Automatic Scans
    
    Automatic User/Device Recognition
    
    Availability Management
    
    Availability Testing
    
    Backup and Recovery
    
    Backup Log
    
    Backup Scheduling
    
    Bandwidth Monitoring
    
    Bare-Metal Restore
    
    Baseline Manager
    
    Behavioral Analytics
    
    Billing & Invoicing
    
    Bootable Media Creation
    
    Build Automation
    
    Business Impact Analysis
    
    BYOD Management
    
    Capacity Management
    
    Capacity Planning
    
    Change Tracking
    
    Chat/Messaging
    
    Checklists
    
    Client Portal
    
    Cloud Backup
    
    Collaboration Tools
    
    Compliance Management
    
    Compliance Tracking
    
    Compression
    
    Configurable Alerts
    
    Configuration Management
    
    Continuous Monitoring
    
    Contract/License Management
    
    Cost Tracking
    
    CPU Monitoring
    
    Credential Management
    
    Customer Database
    
    Customer Support
    
    Customizable Branding
    
    Customizable Fields
    
    Customizable Forms
    
    Customizable Reports
    
    Customizable Templates
    
    Customization
    
    Dashboard
    
    Data Capture and Transfer
    
    Data Import/Export
    
    Data Management
    
    Data Migration
    
    Data Recovery
    
    Data Replication
    
    Data Retention Management
    
    Data Security
    
    Data Storage Management
    
    Data Synchronization
    
    Data Visualization
    
    Deduplication
    
    Deployment Management
    
    Device Auto Discovery
    
    Device Management
    
    Diagnostic Tools
    
    Differential Backup
    
    Disaster Recovery
    
    Disk Image Creation
    
    Disk Partitioning
    
    Disk Wipe
    
    Documentation Management
    
    Document Automation
    
    Document Capture
    
    Document Management
    
    Document Storage
    
    Downtime Tracking
    
    Drag & Drop
    
    Duplicate Detection
    
    Email Alerts
    
    Email Management
    
    Email Templates
    
    Encryption
    
    Endpoint Management
    
    Endpoint Protection
    
    Enrollments/Onboarding
    
    Event Logs
    
    External Storage Device Blocking
    
    File Encryption
    
    File Management
    
    File Quarantining
    
    File Sharing
    
    File Sync
    
    File Transfer
    
    Firewalls
    
    Forms Management
    
    For MSPs
    
    For the IT sector
    
    For Websites
    
    FTP Monitoring
    
    Full Backup
    
    Generative AI
    
    Help Desk Management
    
    HIPAA Compliant
    
    Image Deployment
    
    Image Merging
    
    Incident Management
    
    Incident Response Checklists
    
    Incremental Backup
    
    Inventory Management
    
    IOC Verification
    
    IP Address Monitoring
    
    Issue Auditing
    
    Issue Management
    
    Issue Tracking
    
    IT Asset Management
    
    IT Asset Tracking
    
    IT Incident Management
    
    IT Reporting
    
    Kiosk Mode
    
    Knowledge Base Management
    
    Knowledge Library
    
    Knowledge Management
    
    License Management
    
    Local Server Options
    
    Location Tracking
    
    Macros/Templated Responses
    
    Mail Server Monitoring
    
    Maintenance Management
    
    Maintenance Scheduling
    
    Mobile Access
    
    Mobile Alerts
    
    Mobile App
    
    Mobile Content Management
    
    Mobile Device Management
    
    Monitoring
    
    Multi-Channel Communication
    
    Multi-Device Support
    
    Multi-Factor Authentication
    
    Multi-Location Monitoring
    
    Multi-OS
    
    Multiple Format Support
    
    Multiple User Accounts
    
    Network Analysis
    
    Network Monitoring
    
    Network Resource Management
    
    Network Security
    
    Network Wide Management
    
    OS Imaging
    
    Password Management
    
    Patch Management
    
    Patch Prioritization
    
    Patch Testing
    
    Performance Metrics
    
    Performance Monitoring
    
    Policy Management
    
    Prioritization
    
    Problem Management
    
    Process Management
    
    Project Management
    
    Ransomware Protection
    
    Real-time Alerts
    
    Real-Time Analytics
    
    Real-Time Chat
    
    Real-Time Data
    
    Real-Time Monitoring
    
    Real-Time Notifications
    
    Real-Time Reporting
    
    Real-Time Updates
    
    Relationship Mapping
    
    Release & Deployment
    
    Release Management
    
    Remediation Management
    

## NinjaOne Integrations

Bitdefender GravityZone

Integration rated 4.5 from 15 reviews

IT Glue

Integration rated 3.8 from 11 reviews

Passportal

Integration rated undefined from -1 review

ConnectWise PSA

Integration rated undefined from -1 review

SherpaDesk

Integration rated undefined from -1 review

Autotask PSA

Integration rated undefined from -1 review

See all 33 integrations

## NinjaOne User Reviews

Overall Rating

4.7

Ratings Breakdown

5

79%

4

18%

3

2%

2

1%

1

1%

Secondary Ratings

Ease of Use

4.7

Value for money

4.6

Customer support

4.7

Functionality

4.5

Bobby A.

Verified reviewer

Information Technology and Services

2-10 employees

Used daily for less than 2 years

Review source

Reviewed May 2026

Smoother and cleaner experience than our previous stack

5

Overall, our experience with NinjaOne has been very positive. Since moving over from Kaseya’s stack in February 2025, our team has had a much easier time managing devices, handling remote support, and staying on top of tickets and deployments. The platform feels modern, reliable, and much more user-friendly. It has helped make our support process more efficient, and it gives us better visibility into the endpoints we manage. There was a learning curve during the transition, but once we got comfortable with it, NinjaOne became a much better fit for how we work.

Ratings Breakdown

5

Ease of use

5

Value for money

5

Customer support

5

Functionality

Pros:

What I like most about NinjaOne is how clean and easy it is to use compared to the Kaseya stack we moved from. We started using NinjaOne in February 2025, and the overall experience has been much smoother for our team. Remote access, ticket visibility, patching, and endpoint management are all easier to work with day to day. The interface is straightforward, and it does not feel like we have to fight the system just to get basic tasks done. Customer support has also been solid whenever we have needed help.

Cons:

There are still a few areas where I think NinjaOne could improve. Some settings and workflows take a little time to get used to, especially when coming from a different stack like Kaseya. There are also a few reporting and automation features that I would like to see become more customizable. Nothing has been a major dealbreaker for us, but there is definitely room for continued improvement as the platform grows.

Reasons for switching to NinjaOne

We moved away from Kaseya due to some vendor complications.

Read More

RW

Rich W.

Verified reviewer

Information Technology and Services

2-10 employees

Used daily for more than 2 years

Review source

Reviewed May 2026

NinjaOne is the RMM for You!

5

I have been working with Ninja since their inception, bringing them into both of my organizations. When I switched to NinjaOne 10 years ago and it has been a game-changer for our small IT team. The platform is incredibly intuitive and easy to navigate compared to our previous RMM. Patch management is reliable and automated, remote access is lightning fast, and the scripting/automation features have saved us dozens of hours. Alerts are accurate with very few false positives, and their support team has been excellent. Every ticket we’ve opened was resolved quickly. Overall, NinjaOne has significantly improved our efficiency and given us much better visibility and control over our clients’ environments. Highly recommend it.

Ratings Breakdown

5

Ease of use

5

Value for money

5

Customer support

5

Functionality

Pros:

NinjaOne is the Best Value for your Dollar RMM Service out there. The Dashboard is easy to Navigate. Using Ninja saves me hours of time a week. We use it for everything from Fixing issues behind the scenes to Remote Access of Devices.

Cons:

The honest truth, my one issue is the mobile App functionality, but how much do you expect to be able to do from your Phone.

Reasons for switching to NinjaOne

Cost was the major reason for our initial switching.

Read More

WM

Will M.

Verified reviewer

Computer Networking

11-50 employees

Used daily for less than 2 years

Review source

Reviewed March 2026

Best IT management system I have used

5

The whole IT staff here loves NinjaOne. We have looked at and tested a few other management systems and we all agree this is the one

Ratings Breakdown

5

Ease of use

5

Value for money

5

Customer support

5

Functionality

Pros:

NinjaOne is a great IT management software. It has worked amazing sinced we deployed it. all the techs love it.

Cons:

The UI seems a bit dated and could use a refresh but all and all it is not a big deal and still works great

Read More

VR

Verified

Reviewer

Information Technology and Services

11-50 employees

Used daily for more than 2 years

Review source

Reviewed May 2026

Everything you need, nothing you dont, that all works reliably and affordably

5

MSPs have a litany of responsibilities in today's online ecosystem. Artificial intelligence, cloud native SaaS, etc. Our scope can is greatly dynamic from not just client to client but within each clients environment. NinjaOne makes many tasks, especially remote management, patching, and backup a snap! The GUI is granular for experienced IT professionals to appreciate, yet not being so overwhelming that new talent can dive right in to the environment. The value proposition is also excellent. Tiered and a la carte pricing that is perfectly centered, makes it an instant high tier consideration. There is room to either profit from offering services or reduce or eliminate and markup and propose greater value to clients. A great tool. Seeing the team over at Ninja be in a constant state of development is also a great sign. With regular feature improvements, additions, there is no looming worry of whether or not this tool is staying at the edge, where it should be. Integration with other solutions such as BitDefender Gravity Zone, and some other 3rd party direct integrations are a literal toggle to setup and deploy. Backup is now offered natively with NinjaOne and we have had no issues with its reliability, compatibility, or immutability. ### Proposed Corrections 1. \*\*“Our scope can is greatly dynamic”\*\* → “Our scope is greatly dynamic” 2. \*\*“within each clients environment”\*\* → “within each client’s environment” 3. \*\*“Tiered and a la carte pricing that is perfectly centered, makes it”\*\* → “Tiered and a la carte pricing that is perfectly centered makes it” 4. \*\*“BitDefender Gravity Zone”\*\* → “Bitdefender GravityZone” 5. \*\*“3rd party”\*\* → “third-party” 6. \*\*“Its simply a great product”\*\* → “It’s simply a great product” 7. \*\*“doesnt”\*\* → “doesn’t” 8. Added a few commas and periods for readability only. --- MSPs have a litany of responsibilities in today’s online ecosystem. Artificial intelligence, cloud native SaaS, etc. Our scope is greatly dynamic, not just client to client, but within each client’s environment. NinjaOne makes many tasks, especially remote management, patching, and backup, a snap! The GUI is granular for experienced IT professionals to appreciate, yet not so overwhelming that new talent can dive right into the environment. The value proposition is also excellent. Tiered and a la carte pricing that is perfectly centered makes it an instant high tier consideration. There is room to either profit from offering services or reduce or eliminate markup and propose greater value to clients. A great tool. Seeing the team over at Ninja in a constant state of development is also a great sign. With regular feature improvements and additions, there is no looming worry of whether or not this tool is staying at the edge, where it should be. Integration with other solutions such as Bitdefender GravityZone, and some other third-party direct integrations, are a literal toggle to set up and deploy. Backup is now offered natively with NinjaOne and we have had no issues with its reliability, compatibility, or immutability. It’s simply a great product that doesn’t get lost in trying to be every single product from every other vendor. It does all the things it does well, which is exactly what is needed for anyone using its features. When everything else breaks, Ninja will still be there to help get it all back up and running.

Ratings Breakdown

5

Ease of use

5

Value for money

5

Customer support

5

Functionality

Pros:

NinjaOne makes complex MSP responsibilities much easier to manage, especially with remote monitoring, patching, and backups. Its interface strikes a great balance, powerful and detailed for experienced IT professionals, while still being approachable for newer team members. The platform’s flexible, tiered pricing adds strong value, making it easy to either increase service profitability or pass savings on to clients. Overall it’s a well rounded solution that fits a wide range of IT environments.

Cons:

I would like to see more integrations. EDR would be great. Otherwise no complaints and we have had great experiences with Ninja. Any issues we have found or ran into, were all user error or interface confusion. All of which were addressed and many things changed for us by Ninja. The Cons are minor. We are glad that integrations are slow to expand because we know that they are making sure new integrations work flawlessly. Thats a good thing.

Reasons for choosing NinjaOne

We currently have Ninja deployed. We have not decided if we want to migrate. Ninja has served us VERY well. It would be hard to get us to pull away from them. However there are some points that we would like to have under one roof. Ninjas Backup needs to be more granular. Backup of VMs is clunky, and RPO isnt as granular as we would like. No EDR is a consideration as well.

Read More

BH

Bradley H.

Verified reviewer

Information Technology and Services

2-10 employees

Used daily for less than 12 months

Reviewed June 2026

Ninja One - The Answer to MSP Issues

5

Ninja has been the answer to all our problems as an MSP. Originally we went with Atera for our primary RMM software, however we found some certain core fundamental features to be extremely painful (Script running, Remote Access, Patching, reliability etc.) hence the decision to move. In comes Ninja. Ninja nails all the fundamentals perfectly, and then you get onto the more advanced features which are all thoughtful changes with MSP's pains are the forefront of their decisions. Every member of the team I've worked with have been golden too (Special shoutout to \[sensitive content hidden\] for managing our account!).

Ratings Breakdown

5

Ease of use

5

Value for money

5

Customer support

5

Functionality

Pros:

Ninja has changed our business' ability to remotely support our clients with it's speed, reliability and functionalities. Ninja really focuses on the core functions of an RMM tools and has worked with care to perfect the day to day things, and as people in the MSP space know every second counts. On top of this, the account management from \[sensitive content hidden\] has been superb. She's made sure we have regular check ins on a consistent basis and has gone beyond the scope of an account manager many times by drilling further into our businesses success and offering advice and materials to further the growth of our business. All in all, a fantastic product with fantastic support to go along with it.

Cons:

So far, I haven't found anything I dislike about the product majorly. A lot of the areas I may have difficulty with are merely just learning curves on my part.

Reasons for switching to NinjaOne

Atera failed to meet the minimum standards of what we expected from an RMM solution, and was convoluted unnecessarily at times.

Read More

KW

Kian W.

Verified reviewer

Information Technology and Services

2-10 employees

Used daily for less than 12 months

Reviewed June 2026

Excellent All-in-One IT Management Platform

5

My overall experience with NinjaOne has been excellent. It has improved visibility across devices, made remote access and patch management easier, and helped streamline support workflows. The platform feels dependable and well organized, and it has reduced the amount of manual work required to manage endpoints. I would recommend NinjaOne to teams looking for a strong, easy-to-use IT management solution.

Ratings Breakdown

5

Ease of use

5

Value for money

5

Customer support

5

Functionality

Pros:

NinjaOne is easy to use, reliable, and makes endpoint management much more efficient. I like how simple it is to monitor devices, deploy updates, manage tickets, and provide remote support from one platform. The interface is clean, deployment is straightforward, and the automation tools save a lot of time. Customer support has also been responsive and helpful when needed.

Cons:

There is not much to dislike, but some advanced features can take a little time to learn and configure properly. I would also like to see even more customization options for reporting and dashboards. Overall, these are minor issues compared to the value the platform provides.

Reasons for switching to NinjaOne

Errors with remote connections and missing a few essentials

Read More

PB

Paul B.

Verified reviewer

Information Technology and Services

2-10 employees

Used daily for less than 12 months

Reviewed June 2026

Ninja RMM for an MSP

5

Really good and a massive improvement on our previous RMM platform we used to use, the reporting also gives us a deep insight to potential issues which allows us to be proactive and also creates sales opportunities

Ratings Breakdown

5

Ease of use

4

Value for money

4

Customer support

5

Functionality

Pros:

How efficient it is and the speed at which we can connect to end users, we can be connected to a device within seconds and this improves the overall end user experiance.

Cons:

You have to click the prompt every time you connect to a remote session, other than that we have the very occasional issue where we need to restart the service.

Reasons for switching to NinjaOne

We had issues with Atera and Splashtop reliability

Read More

Blake A.

Verified reviewer

Retail

51-200 employees

Used daily for more than 2 years

Review source

Reviewed May 2026

Reliable RMM That Actually Delivers

5

The thing about NinjaOne is that it’s been that kind of solution where everyone goes about their day because it gets the work done, which is what an RMM should be able to do. The onboarding was a bit of a pain but it got better once things started falling into place. All in all, it's something I would recommend to anyone.

Ratings Breakdown

5

Ease of use

5

Value for money

5

Customer support

5

Functionality

Pros:

NinjaOne has truly made endpoint management easier. The dashboard provides all the information needed, and it does not feel overwhelming at all. Patching and remote access both work effectively, and this may seem simple, but this is something that few products can achieve. It allows us to save a lot of time that would otherwise be wasted on communication.

Cons:

While the initial configuration and setup process may require some more effort than anticipated, particularly while setting up policies and automation, the documentation is fairly good, though one may have to do a bit of digging at times. Not deal breakers by any means, but something to consider nonetheless.

Read More

TM

Tou M.

Verified reviewer

Real Estate

51-200 employees

Used daily for less than 2 years

Review source

Reviewed April 2026

Powerful, Simple, and Reliable RMM with Excellent Remote Access

5

Overall, NinjaOne is a highly capable and user-friendly RMM platform that strikes a strong balance between simplicity and performance. It excels in core areas like ease of deployment, intuitive interface design, reliable automation, and responsive customer support. These strengths make it especially appealing for IT teams looking to streamline operations without dealing with overly complex systems.

Ratings Breakdown

4

Ease of use

4

Value for money

5

Customer support

5

Functionality

Pros:

One of the standout strengths of NinjaOne is its simplicity combined with powerful functionality. The platform is incredibly easy to deploy and manage, making it accessible even for teams without deep RMM experience. The user interface is clean, intuitive, and responsive, which significantly reduces the learning curve and allows technicians to become productive quickly. remote access is one of its strongest and most practical features, especially for IT teams managing distributed users or multiple endpoints. The platform provides fast, reliable connections that allow technicians to troubleshoot issues in real time without needing to be physically present. Many users highlight how smooth and responsive the remote sessions are, which makes day-to-day support significantly more efficient.

Cons:

While NinjaOne is a strong platform overall, there are a few areas where it can fall short. One of the most common drawbacks is its reporting capabilities. Although the built-in reports cover basic needs, they can feel somewhat limited in customization and depth, especially for organizations that require highly detailed or client-facing reports.

Read More

Daniel G.

Verified reviewer

Information Technology and Services

2-10 employees

Used daily for less than 6 months

Review source

Reviewed May 2026

The One and Only NinjaRMM

5

I would describe our overall experience with NinjaOne as enlightening. We have yet to find a better solution for our MSP company.

Ratings Breakdown

5

Ease of use

5

Value for money

5

Customer support

5

Functionality

Pros:

NinjaOne has incredible tools and features. Very friendly UI, easy setup with a simple .exe to run. We use this product every day, it is very affordable, allows us to upkeep tickets and remote into client machines.

Cons:

There is very little to say about NinjaOne that is bad. However, we do experience the occasional issue of the service breaking within the OS. Typically, a very easy fix.

Read More

Showing 1 - 10 of 293 Reviews

[See All Reviews](https://www.softwareadvice.com/remote-support/ninjarmm-profile/reviews/)

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