All LogMeIn Reviews
1-25 of 28 Reviews
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Mohan Lal
Verified reviewer
Marketing and Advertising, 201-500 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed February 2023
Good Remote Support Tool
It has been kind of OK experience with it.
PROSLogMeIn Rescue is one of the must have software if remotely connecting to computers is part of your things. Haven't deployed it from Scratch, but as far as using it to Support Customers is concerned, I think it is one of the easiest software to use.
CONSNothing that I really dislike about the software.
James
Information Technology and Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2022
If you want a remote product that works every time you need it
It allows us to connect to all our customers servers, we know what the details of the servers are and when they were last online
PROSThis product is one of the best remote support tools on the market, it just works every time, We have been using it for years and it is an excellent product.
CONSMore flexible pricing possibly yet pricing is reasonable
Reason for choosing LogMeIn
We felt it was a better fit for our office as its a best in class product that offers all the features we want and need.
Reasons for switching to LogMeIn
Far superior product, more features and better pricing
Jazel
Health, Wellness and Fitness, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed June 2024
Log Me In Review
I like log me in as it allows me to remotely check on our Pharmacy Workflow remotely. As a pharmacy owner, I am mostly out of the office and having a remote access to our pharmacy systems helps a lot.
CONSSometimes, it has some lags and it can take a long time to work.
Tony
Accounting, 1 employee
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
FUNCTIONALITY
3
Reviewed May 2023
A good product
Easy and timely connection to my client companies.
CONSThey removed the log function which I relied upon.
Reasons for switching to LogMeIn
Moved to a better product
Nicolas
Information Technology and Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed November 2022
Good product but pricing is badly managed
I guided my customers to use this software and we manage with it during few years but pricing is badly incresed and so there is no need to stay with Logmein as others competitors price is more interesting now
PROSReally simple to use. That was, for me, a perfect software during few years and make a so good job for IT support. Perfectly support of dual screen.
CONSno easy to deploy as, unfortunaly, not as used as TeamViewer - so need to guide customers to download software.pricing begining at 0 then make big increase every years (I stopped use after 3 years of rise that make it pass to free version to more expensive that challenger...)
Reason for choosing LogMeIn
good price when i choose it (very expensive now)
Anonymous
11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
4
Reviewed October 2022
LogMeIn: GotoMyPC
Having the access to remote endpoints has become a normal thing for systems administration. LogMeIn (GotoMyPC) did the job well with all stability of its features. If GotoMyPC were not that expensive, I could have stayed with them and not shifted to another application.
PROSAs the systems administrator, I like that the application is stable and easy to install and deploy to my endpoints. It doesn't consume much resource and is ready whenever I need to do remote work to my users.
CONSThe price is really a show stopper for me. This is the main reason why I started looking for alternatives which led me to move to another application
Reason for choosing LogMeIn
I shifted from Logmein (GotoMyPC) to Teamviewer. Price considerations.
Corey
Information Technology and Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
4
Reviewed December 2022
Great application but support lacking
Great for the many years we used it but ultimately Splashtop provides better product all around
PROSIt was a great tool to manage clients computer and network.
CONSSupport was not US based like Splashtop and prices increased over the years until it made no sense. Also only 3 endpoint controls and limited change ups
Reasons for switching to LogMeIn
Price and support
Henry
Information Technology and Services, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed December 2022
Solid Remote Access Platform
Overall good experience with LogMeIn - a very solid remote access platform
PROSEasy to use: LogMeIn has a straightforward and user-friendly interface that makes it easy to set up and use, even for users with little technical expertise.Powerful tools: LogMeIn has a range of powerful tools and features that allow users to easily access and control remote devices, including remote desktop control, file transfer, and real-time screen sharing.Multi-user support: LogMeIn allows multiple users to connect to the same device and work together in real-time, making it ideal for collaborative problem-solving and remote support situations.Security measures: LogMeIn uses encrypted connections and offers two-factor authentication to help prevent unauthorized access, and it also has a range of tools and features to help users manage and control access to their devices.Flexible pricing options: LogMeIn offers a range of pricing options, including free and paid plans, to suit different users' needs and budgets.
CONSLimited features on the free plan: The free version of LogMeIn has limited features and may not be suitable for users with advanced needs.Possible connectivity issues: In some rare cases, users may experience connectivity issues or other technical problems when using LogMeIn, which could impact its overall effectiveness.
Dan
Oil & Energy, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
Great Product A Bit Price
Overall LogMeIn is an outstanding product. Everything I needed it to do was very impressive.
PROSAll of the features that I used with LogMeIn worked very well. Logging in remotely worked flawlessly.
CONSAfter shopping around I realized that the cost of LogMeIn was quite expensive.
Reasons for switching to LogMeIn
RemotePC was much cheaper.
David
Verified reviewer
Information Technology and Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
2
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed July 2023
Was great, now not so much
It was a great product. it did everything we wanted and nothing more for years, but then the price increased 300%, so we were forced to leave the service.
PROSIt's a simple program which initially worked very well for us in the early days
CONSIt became exceptionally expensive, outweighing its functions/features. We were forced to move.
James
Information Technology and Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed May 2023
Logmein
Good feature but high price.
PROSEase of use and features. Ability to share.
CONSPrice skyrocketed after we first began to use.
Rafael
Information Technology and Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed October 2022
Ótima aplicação
Eu gosto muito da opção de acesso remoto para acessar outras máquinas e conseguir realizar a resolução de problemas
CONSNão tenho o que dizer contra a aplicação, não tive problemas com as conexões, que era o que eu mais utilizava
Jesus Cortes
Computer Hardware, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
2
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed October 2022
Logmein esta bien pero caro
Muy buena hasta que subieron muchisimo el precio
PROSLa fácil administración de equipos y el despliegue de la aplicación en los pc remotos
CONSEs muy caro y no funciona en android ni linux
Reason for choosing LogMeIn
Era mas sencillo y en su tiempo no era caro
Elisa
Program Development, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2023
LogMein
O logmein tem me ajudado bastante em relação a prestação de serviços aos meus clientes. Tudo é feito de forma rápida e eficiente, além de segura e o cliente se sentir seguro também. Posso dizer que é uma ferramenta facilitadora no quesito acesso remoto.
PROSO produto é fácil de usar, implantar e tem uma ótima interação com os usuários. Atende perfeitamente as necessidades de acesso no dia a dia de suporte remoto. já recomendei a diversos clientes e muitos se habituaram a ele.
CONSnada a declarar, pois o software atende a demanda.
Luca
Museums and Institutions, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
2
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed November 2022
Ottimo prodotto ma caro rispetto alle funzionalità
Ottimo prodotto forse il top ma troppo caro
PROSAccesso remoto - rubrica per gli accessi-file transfert
CONSil prezzo. ho cambiato prodotto dopo 1 anno e mezzo perchè troppo caro.altri prodotti hanno stesse funzioni a minor prezzo o con piani più vantaggiosi in termini di numero di accessi contemporanei
Lance
Information Technology and Services, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed November 2022
LogMeIn Central is a great product
The overall experience with LogMeIn is great,
PROSThe dashboard that shows all installed and active devices, and just a click to jump to the device.
CONSThe only issue is the bugginess of the way using administrative permissions, UAC delay and sometimes out right not being visible.
Reason for choosing LogMeIn
Price, it was over the budgeted amount.
Reasons for switching to LogMeIn
It was lacking fundamental administrative processes.
Stan
Real Estate, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed February 2024
LogMeIn has a habit of taking good products and ruining them
It works as a remote access product. That's the only thing I can say good about the product.
CONSThe cost alone should drive you away from this product. Use RemotePC, Google Remote Desktop or one of the many other products out there. They don't charge you an arm and a leg for something as basic as remote access. LogMeIn's pricing model is predatory and unfair to say the least.
Reason for choosing LogMeIn
We chose it a long time ago. We have since switched to RemotePC due to their raising prices way above and beyond reasonable.
Kyle
Non-Profit Organization Management, 1,001-5,000 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
LogMeIn: Must have remote support
The implementation was seamless. Customer service and support was very attentive throughout the entire process.
CONSLogMeIn integrates into our helpdesk system which is a huge plus. Because of this, there isn't anything that it's missing for our needs.
Paolo
Information Technology and Services, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2022
Assistenza remota di lusso
Ottima suite per l'assistenza remota, molto completa e con una versatilità soddisfacente. Consigliata per le grandi realtà
CONSPurtroppo il rapporto qualità prezzo non è buonissimo e l'obbligo di acquisto di blocchi di 25 licenze lo fa rientrare in una fascia di programmi per l'assistenza remota solo per grosse realtà e non per il piccolo utente
Enrique
Verified reviewer
Information Technology and Services, 2-10 employees
Used monthly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2022
An exceptional software for great professionals, inaccessible for Professionals with little workload
While I have used this software, the truth is that I have not had any problems. It is appreciated when I have to work with a company and I am surprised that they use some of the new LogMeIn applications (now it is GoTo).The work becomes agile, without latencies and I must emphasize that working with Central, in the background, saves me many hours of night work.
PROSFor many years, it has been a benchmark in the field of assistance or remote control. Reliable, secure connections and with a surprising evolution that makes it perhaps the best software in its category. Being able to work in the background with Central, incredible!
CONSIn the past we all worked with LogMeIn, it seemed like the only option, good price and a really free version for individuals who did not require much use, even for technicians with few cases where they needed remote access. It has become a multitude of different applications, with many versions and, unfortunately, available only to people or companies with a high workload, it is difficult to amortize for a small company.
Alpesh
Information Technology and Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
5
Reviewed February 2023
Logmein Remote Control Software
Works great fore remote control and pushing updates to servers.
CONSPrice is quite expensive compared to other products. The connection to the servers can be quite slow at times where other products seem to connect much quicker.
Jose
Real Estate, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed November 2022
A bit outdated great tool
Overall regular experience, many other apps doing the same and more
PROSI liked the easy of use and friendly UI.
CONSI did not enjoyed the lack of many options when compared against its competitors.
Anonymous
201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed October 2022
Great for remote business
Absolutely spectacular!! Could not ask for a better program to use.
PROSEasy to use and easy to maintain. Very user friendly!
CONSAt this time I have no cons to list regarding this software.
Roche
Computer & Network Security, 1 employee
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
1
FUNCTIONALITY
4
Reviewed November 2022
Cracage sur le tarif
J'ai quitté logmein suite a une augmentation de tarif de 300%
CONSLogiciel qui marche bien, mais les augmentation de tarif annuelle ne sont plus supportable
Anonymous
11-50 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed October 2022
Um dos principais programa de Acesso remoto
No geral o que mais tenho a falar de qualidades do produto é a estabilidade da conexão e a quantidade de informação que o software nos trás.
PROSEsse foi o primeiro programa de acesso remoto que usei em minha carreira tecnológica. Hoje ele é muito mais amplo e com muito mais recursos.
CONSNão tenho nada a declarar contra as ferramentas do sistema.