All LogMeIn Reviews

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User Profile

Mohan Lal

Verified reviewer

Marketing and Advertising, 201-500 employees

Used weekly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed February 2023

Good Remote Support Tool

It has been kind of OK experience with it.

PROS

LogMeIn Rescue is one of the must have software if remotely connecting to computers is part of your things. Haven't deployed it from Scratch, but as far as using it to Support Customers is concerned, I think it is one of the easiest software to use.

CONS

Nothing that I really dislike about the software.

James

Information Technology and Services, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2022

If you want a remote product that works every time you need it

It allows us to connect to all our customers servers, we know what the details of the servers are and when they were last online

PROS

This product is one of the best remote support tools on the market, it just works every time, We have been using it for years and it is an excellent product.

CONS

More flexible pricing possibly yet pricing is reasonable

Reason for choosing LogMeIn

We felt it was a better fit for our office as its a best in class product that offers all the features we want and need.

Reasons for switching to LogMeIn

Far superior product, more features and better pricing

Jazel

Health, Wellness and Fitness, 2-10 employees

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed June 2024

Log Me In Review

PROS

I like log me in as it allows me to remotely check on our Pharmacy Workflow remotely. As a pharmacy owner, I am mostly out of the office and having a remote access to our pharmacy systems helps a lot.

CONS

Sometimes, it has some lags and it can take a long time to work.

Tony

Accounting, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

3

FUNCTIONALITY

3

Reviewed May 2023

A good product

PROS

Easy and timely connection to my client companies.

CONS

They removed the log function which I relied upon.

Reasons for switching to LogMeIn

Moved to a better product

Nicolas

Information Technology and Services, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed November 2022

Good product but pricing is badly managed

I guided my customers to use this software and we manage with it during few years but pricing is badly incresed and so there is no need to stay with Logmein as others competitors price is more interesting now

PROS

Really simple to use. That was, for me, a perfect software during few years and make a so good job for IT support. Perfectly support of dual screen.

CONS

no easy to deploy as, unfortunaly, not as used as TeamViewer - so need to guide customers to download software.pricing begining at 0 then make big increase every years (I stopped use after 3 years of rise that make it pass to free version to more expensive that challenger...)

Reason for choosing LogMeIn

good price when i choose it (very expensive now)

Anonymous

11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

FUNCTIONALITY

4

Reviewed October 2022

LogMeIn: GotoMyPC

Having the access to remote endpoints has become a normal thing for systems administration. LogMeIn (GotoMyPC) did the job well with all stability of its features. If GotoMyPC were not that expensive, I could have stayed with them and not shifted to another application.

PROS

As the systems administrator, I like that the application is stable and easy to install and deploy to my endpoints. It doesn't consume much resource and is ready whenever I need to do remote work to my users.

CONS

The price is really a show stopper for me. This is the main reason why I started looking for alternatives which led me to move to another application

Reason for choosing LogMeIn

I shifted from Logmein (GotoMyPC) to Teamviewer. Price considerations.

Corey

Information Technology and Services, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

2

CUSTOMER SUPPORT

1

FUNCTIONALITY

4

Reviewed December 2022

Great application but support lacking

Great for the many years we used it but ultimately Splashtop provides better product all around

PROS

It was a great tool to manage clients computer and network.

CONS

Support was not US based like Splashtop and prices increased over the years until it made no sense. Also only 3 endpoint controls and limited change ups

Reasons for switching to LogMeIn

Price and support

Henry

Information Technology and Services, 2-10 employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed December 2022

Solid Remote Access Platform

Overall good experience with LogMeIn - a very solid remote access platform

PROS

Easy to use: LogMeIn has a straightforward and user-friendly interface that makes it easy to set up and use, even for users with little technical expertise.Powerful tools: LogMeIn has a range of powerful tools and features that allow users to easily access and control remote devices, including remote desktop control, file transfer, and real-time screen sharing.Multi-user support: LogMeIn allows multiple users to connect to the same device and work together in real-time, making it ideal for collaborative problem-solving and remote support situations.Security measures: LogMeIn uses encrypted connections and offers two-factor authentication to help prevent unauthorized access, and it also has a range of tools and features to help users manage and control access to their devices.Flexible pricing options: LogMeIn offers a range of pricing options, including free and paid plans, to suit different users' needs and budgets.

CONS

Limited features on the free plan: The free version of LogMeIn has limited features and may not be suitable for users with advanced needs.Possible connectivity issues: In some rare cases, users may experience connectivity issues or other technical problems when using LogMeIn, which could impact its overall effectiveness.

Dan

Oil & Energy, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2023

Great Product A Bit Price

Overall LogMeIn is an outstanding product. Everything I needed it to do was very impressive.

PROS

All of the features that I used with LogMeIn worked very well. Logging in remotely worked flawlessly.

CONS

After shopping around I realized that the cost of LogMeIn was quite expensive.

Reasons for switching to LogMeIn

RemotePC was much cheaper.

User Profile

David

Verified reviewer

Information Technology and Services, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

2

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed July 2023

Was great, now not so much

It was a great product. it did everything we wanted and nothing more for years, but then the price increased 300%, so we were forced to leave the service.

PROS

It's a simple program which initially worked very well for us in the early days

CONS

It became exceptionally expensive, outweighing its functions/features. We were forced to move.

James

Information Technology and Services, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed May 2023

Logmein

Good feature but high price.

PROS

Ease of use and features. Ability to share.

CONS

Price skyrocketed after we first began to use.

Rafael

Information Technology and Services, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed October 2022

Ótima aplicação

PROS

Eu gosto muito da opção de acesso remoto para acessar outras máquinas e conseguir realizar a resolução de problemas

CONS

Não tenho o que dizer contra a aplicação, não tive problemas com as conexões, que era o que eu mais utilizava

Jesus Cortes

Computer Hardware, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

2

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed October 2022

Logmein esta bien pero caro

Muy buena hasta que subieron muchisimo el precio

PROS

La fácil administración de equipos y el despliegue de la aplicación en los pc remotos

CONS

Es muy caro y no funciona en android ni linux

Reason for choosing LogMeIn

Era mas sencillo y en su tiempo no era caro

Elisa

Program Development, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2023

LogMein

O logmein tem me ajudado bastante em relação a prestação de serviços aos meus clientes. Tudo é feito de forma rápida e eficiente, além de segura e o cliente se sentir seguro também. Posso dizer que é uma ferramenta facilitadora no quesito acesso remoto.

PROS

O produto é fácil de usar, implantar e tem uma ótima interação com os usuários. Atende perfeitamente as necessidades de acesso no dia a dia de suporte remoto. já recomendei a diversos clientes e muitos se habituaram a ele.

CONS

nada a declarar, pois o software atende a demanda.

Luca

Museums and Institutions, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

2

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed November 2022

Ottimo prodotto ma caro rispetto alle funzionalità

Ottimo prodotto forse il top ma troppo caro

PROS

Accesso remoto - rubrica per gli accessi-file transfert

CONS

il prezzo. ho cambiato prodotto dopo 1 anno e mezzo perchè troppo caro.altri prodotti hanno stesse funzioni a minor prezzo o con piani più vantaggiosi in termini di numero di accessi contemporanei

Lance

Information Technology and Services, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed November 2022

LogMeIn Central is a great product

The overall experience with LogMeIn is great,

PROS

The dashboard that shows all installed and active devices, and just a click to jump to the device.

CONS

The only issue is the bugginess of the way using administrative permissions, UAC delay and sometimes out right not being visible.

Reason for choosing LogMeIn

Price, it was over the budgeted amount.

Reasons for switching to LogMeIn

It was lacking fundamental administrative processes.

Stan

Real Estate, 2-10 employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

3

Reviewed February 2024

LogMeIn has a habit of taking good products and ruining them

PROS

It works as a remote access product. That's the only thing I can say good about the product.

CONS

The cost alone should drive you away from this product. Use RemotePC, Google Remote Desktop or one of the many other products out there. They don't charge you an arm and a leg for something as basic as remote access. LogMeIn's pricing model is predatory and unfair to say the least.

Reason for choosing LogMeIn

We chose it a long time ago. We have since switched to RemotePC due to their raising prices way above and beyond reasonable.

Kyle

Non-Profit Organization Management, 1,001-5,000 employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2022

LogMeIn: Must have remote support

PROS

The implementation was seamless. Customer service and support was very attentive throughout the entire process.

CONS

LogMeIn integrates into our helpdesk system which is a huge plus. Because of this, there isn't anything that it's missing for our needs.

Paolo

Information Technology and Services, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed November 2022

Assistenza remota di lusso

PROS

Ottima suite per l'assistenza remota, molto completa e con una versatilità soddisfacente. Consigliata per le grandi realtà

CONS

Purtroppo il rapporto qualità prezzo non è buonissimo e l'obbligo di acquisto di blocchi di 25 licenze lo fa rientrare in una fascia di programmi per l'assistenza remota solo per grosse realtà e non per il piccolo utente

User Profile

Enrique

Verified reviewer

Information Technology and Services, 2-10 employees

Used monthly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed October 2022

An exceptional software for great professionals, inaccessible for Professionals with little workload

While I have used this software, the truth is that I have not had any problems. It is appreciated when I have to work with a company and I am surprised that they use some of the new LogMeIn applications (now it is GoTo).The work becomes agile, without latencies and I must emphasize that working with Central, in the background, saves me many hours of night work.

PROS

For many years, it has been a benchmark in the field of assistance or remote control. Reliable, secure connections and with a surprising evolution that makes it perhaps the best software in its category. Being able to work in the background with Central, incredible!

CONS

In the past we all worked with LogMeIn, it seemed like the only option, good price and a really free version for individuals who did not require much use, even for technicians with few cases where they needed remote access. It has become a multitude of different applications, with many versions and, unfortunately, available only to people or companies with a high workload, it is difficult to amortize for a small company.

Alpesh

Information Technology and Services, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

FUNCTIONALITY

5

Reviewed February 2023

Logmein Remote Control Software

PROS

Works great fore remote control and pushing updates to servers.

CONS

Price is quite expensive compared to other products. The connection to the servers can be quite slow at times where other products seem to connect much quicker.

Jose

Real Estate, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed November 2022

A bit outdated great tool

Overall regular experience, many other apps doing the same and more

PROS

I liked the easy of use and friendly UI.

CONS

I did not enjoyed the lack of many options when compared against its competitors.

Anonymous

201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed October 2022

Great for remote business

Absolutely spectacular!! Could not ask for a better program to use.

PROS

Easy to use and easy to maintain. Very user friendly!

CONS

At this time I have no cons to list regarding this software.

Roche

Computer & Network Security, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

1

FUNCTIONALITY

4

Reviewed November 2022

Cracage sur le tarif

PROS

J'ai quitté logmein suite a une augmentation de tarif de 300%

CONS

Logiciel qui marche bien, mais les augmentation de tarif annuelle ne sont plus supportable

Anonymous

11-50 employees

Used monthly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed October 2022

Um dos principais programa de Acesso remoto

No geral o que mais tenho a falar de qualidades do produto é a estabilidade da conexão e a quantidade de informação que o software nos trás.

PROS

Esse foi o primeiro programa de acesso remoto que usei em minha carreira tecnológica. Hoje ele é muito mais amplo e com muito mais recursos.

CONS

Não tenho nada a declarar contra as ferramentas do sistema.

Showing 1 - 25 of 28 Reviews